Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misleading!!!

By Missy3 on 3/15/2018 at 2:30 PM. Helped by Justin.

I wouldn't recommend this dealership. Buying a used car I know will have a few issues, but when they hide the fact that you will probably spend more money fixing these issues than you spent on the car itself is not what I would call professional!!! Did you ever think about my family or just yours???

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Em on 8/15/2017 at 5:21 AM. Helped by Kristin and Justin.

My husband and I stopped at International Motor Productions without actually looking up their inventory online first nor researched about their reputation. We were just actually driving around the area headed to a different dealership but my husband asked me if I want to check them out since it's almost right in front of us so might as well. Upon entering the warehouse Kristin greeted us promptly. We looked at some of their vehicles, found some candidates that day but we have decided to check the other dealerships first before deciding. Kristin asked our preferences and told us that she'll keep in touch with us which I think is good specially if you are a busy person and in a certain timeframe. I am a little bit picky, and I really do my research specially when it comes to big investments like this and sure asked a lot of questions and Kristin never fails to answer all those and even did her own research for me and this is even before telling them that we are going to purchase one of their vehicle which again is good because i know whether or not you are buying from them, they will answer your question or any doubts you have and that I know they make time to all customer whether or not you are buying from them. When my husband and I finally decided to get a vehicle from them, of course, I asked for the vehicle history and all that after the test drive. Kristin provided me the Carfax only which most of the local dealers has as well and nothing else so that's understandable. But like what I've said I did my own research on the vehicle's VIN already beforehand and just want to make sure if I got the same thing or if they have more information. Found some issues about the record but it was answered accordingly. Now to the financing part, we usually go to our credit union but for some reason, they said they can't help us finance the vehicle because of the dealership and that they only work with bigger dealerships which I didn't know that not all financial institution can finance and work with all dealerships which make sense. So my heart fell a little bit, we were in a certain timeframe and my husband and I are so exhausted already. We decided to go back to International Motor Productions and told them what happened. Justin, introduced by Kristin from their financing and warranty department helped us get financing. While he was doing all this for us, our credit union actually called me back and told me that they can now work with the dealership. So we had to go back there at credit union but ending up they can only offer shorter term. So we had to go back again to Justin and get us financed if not the same but for almost the same rate our credit union is offering us for longer term. Process was quick compared to what we have experienced from our credit union that afternoon. Our credit union actually send me an email stating they will now be okay with longer term the next day which we specifically told them we want to close the deal that Friday afternoon and not the next day nor Monday. We did add the exclusionary warranty and GAP with our purchase thru Justin as well. Yes it is expensive but at least there's peace of mind. Hopefully if something happens this warranty and GAP actually pays but we trust them and they told us if we need anything or have any question just call or text them. Kristin actually just followed up with me on how the vehicle is doing after couple of days from the date of purchase. MY VERDICT: * We will be coming back to this dealership *Customer service is excellent and above *Financing is fast *Pricing is fair TIP TO USED VEHICLE BUYERS IN GENERAL: *Most dealership will only provide you Carfax and probably nothing or else you are ready to pay for it *Do your own research, if you find something you don't like about the vehicle history either ask the dealer or just don't buy it. You can use www.nhtsa.gov for checking recalls too or other sites where you can find the vehicle history aside from Carfax. *Financing rates will always be different according to each individual's situation. How much money you can put for down payment, what's your income and debt to income ratio, credit score, loan terms, etc. *Since we are buying used vehicle, most of these are sold "as-is" so better inspect everything first, do your research and not just test drive it for 10 minutes. It is recommended to add vehicle warranty if possible specially if the vehicle has high mileage and a little bit old already but make sure to read all fine prints and coverage because it might just end up worthless to you.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Buyer Beware

By Towand1 on 3/19/2017 at 5:29 AM. Helped by Owner.

I would have bought a car today from the dealership except the owner decided to humiliate me in front of his employees and one of my friends. He yelled at me several times that it did not matter if I bought the car or not, that the owner preferred that I did not buy the car because he made a mistake and published the wrong internet price. He was extremely rude. All of this was over $250 and a $150 documentation fee that I asked them to take off of the car in addition to the reductions to the car because things like the turn signals, tire pressure system etc did not work!! My friend planned on purchasing a truck from them as well today but after he saw how I was treated he told me NO WAY! One of the worst car buying experiences I have ever had!!Buyer...BEWARE!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbeatable customer service.

By Megabilly06 on 7/2/2016 at 2:44 PM. Helped by John, Bill, Alex.

My experience with international motor productions was, to say the least, wonderful. The employees were beyond helpful and friendly and had the upmost respect for me and my time. It was customer friendly, easy, quick and painless, in and out in no time! Special thanks to John, Bill, and Alex for all the help on making my deal a satisfying, enjoyable experience. I HIGHLY recommend this dealership for ANY of your future car buying endeavors. These guys and gals will do everything in their power to make a deal work for you and I will be coming back to international motor productions for my next vehicle and the next and the next! Thank you for everything and putting me in my dream vehicle! -Grant

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing experience

By Mlockhart on 6/15/2016 at 2:39 AM. Helped by Alex, Justin..

I recently had a very awful experience at a different dealership and when we came here is was COMPLETELY different. Alex and Justin were both very helpful, professional, and friendly. Process was quick considering all previous experiences and I got the exact car I wanted at a reasonable price! I can't express enough how pleasant my experience was. If you're looking, this is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Time Car Purchase Experience

By Macey Meriggi on 6/1/2016 at 3:40 PM. Helped by Justin, Bill.

I was very impressed with how helpful and straightforward the guys at International Motor Productions were. First of all, the selection of vehicles on the lot all appear to be great quality. This was a first-time car purchase experience for me and I they really helped me feel at ease with the whole process, I could tell that they were very honest. They offered me a good deal on my trade-in, better financing than my bank offered, and they were so understanding and helpful when I drove 5 hours to purchase my Jeep and forgot the title to my trade-in! I'm very happy with my vehicle and will consider working with them again when I'm in the market for another.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

For your own sake. DO NOT do business with this people.

By Osiel Betancourt on 4/18/2016 at 10:09 PM. Helped by Alex.

5 minutes after I drive of their dealership (if you can call it that) in my "execent condition" Audi A4. The engine light comes out. When I called them back right away, their advise was for me to take it to the Audi dealership for an assessment, and that they will make it right to me. 3 1/2 weeks after I get my car back from Audi. The car has oil consumption with an internal leak and needs new pistons and Rings. Do you know what International Motor's response was?? There is nothing we can do for you! Now I have to pay $7.500 to fix the BROKEN CAR they sold me. HONEST ADVISE. Stay away from this people!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Solid, reliable cars, excellent staff!!

By William Cattell on 3/16/2016 at 10:34 PM. Helped by Alex and Justin.

The folks at IMP did a great job getting me into what I call my 'dream car'. Their flexibility with financing, and my trade in allowed me to get into the 2008 Challenger SRT8 with no hassle or heartache. I cannot say enough about Alex's and Justin's professionalism and customer service focus. They educated and informed me about several nuances in the financing area that helped me out. This is a #1 dealer and when it comes time for the wife to get another vehicle we'll be going back to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!!!

By Domino13 on 3/12/2016 at 4:06 PM. Helped by Alex, Justin.

If you are looking for a great car without the hassle international motors is the place my experience was great they even made sure that everything on the car was in great condition before I left the lot I'm a first time buyer and they made me feel good about buying a car the people there were great and greeted me with open arms thanks international motors

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding buying experience!!!!

By Justin Cole on 3/4/2016 at 3:36 AM. Helped by Justin H..

If your in the market for a good ,quality car or bike i highly recommend IMP. The sales dept. took care of everything and made buying a breeze i was in and out and on the road in 30 mins. with an awesome Harley custom. My sales man Justin H. was fantastic as i called him from Spain and he had me with a deposit to hold the bike until i got back to the states to complete the purchase. My hats off to you what an amazing buying experience and a fantastic deal on the bike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Car Buying Experience

By JulianUSA on 10/12/2015 at 4:42 AM. Helped by John The Owner.

The people that work here are great. I bought a 2011 BMW 335i from them and within a couple of days I started having issues with it, I took it back and even after I bought the car "As-is", the owner of the business was very kind to help me with the repairs of the water pump that had gone bad. I am extremely pleased with their commitment to the customers and all they were trying to do is to win my business again. Next time I buy a car, I will be going through Intl. Motors! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership; 2 Cars Purchased, GREAT EXPERIENCE.

By troyboy1 on 1/21/2015 at 5:12 PM. Helped by Tom, John.

I have purchased 2 vehicles at International Motors in the last 2 years and my experience was positive. They were very helpful in helping me get into the right cars at a fair price. I appreciate going to a car dealer that is no pressure, helpful, considerate, and is not slimy. Their warranties I've purchased have been great with no hidden terms. I have used it once and my mechanic said it was a clean experience for him as well. Tom & John at International Motors went above and beyond to help me when I purchased the car, and the other guys there are great too. When going there, expect to not be hassled, but DO remember you are buying a car AS-IS. Don't expect to go in and offer a low price; their cars are quality and the prices are fair enough. To those who have left less than positive comments: your expectations aren't completely in line with the business model of this car dealership. You'd probably be better off somewhere else anyway. I am glad I found these guys! If you have any questions or need a reference, I'd be happy to provide on if you contact me on Google+.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Thank you all for the fine work you did for my on getting...

By diamondcheroke on 11/20/2013 at 7:11 PM. Helped by Jesse.

Thank you all for the fine work you did for my on getting my car. Your staff is great and all there makes you feel welcome. They have a wonderful financial staff as well. Once again thank you so much for all the hard work and care. Diane Roach

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been in the car business for many years and if you...

By PattyQ1 on 11/20/2013 at 5:43 PM. Helped by John.

I have been in the car business for many years and if you want good service and quality vehicles this is the place to go! I, even working in the industry, HATE going and spending all day at a dealership. I called International Motor up did a quick easy approval online, went up there looked at the car (FELL IN LOVE) and left in an hour. The salesman was super friendly and my car is AMAZING. And with the extended warranty, they offered me an extra piece of mind! Thanks International Motors!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Amazing experience at international. Hadi was very...

By odeh777 on 4/24/2013 at 4:21 AM. Helped by Hadi.

Amazing experience at international. Hadi was very helpful and informative. We weren't pressured into anything and the other salesman were very nice as well. Truly a unique car buying experience. Nice to get to shop indoors while it was cold and raining. Also cool that there are two different dealerships under 1 roof. Hadi owned one and briggete owned the other. They both carry nice cars for great prices and Hadi didn't pressure us in anyway. We asked questions for hours and he never ran out of answers or patience with us. Thanks so much guys. We will tell all our friends about you.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

These people are a bunch of con artist who are money...

By Bamboozled13 on 3/10/2013 at 4:08 AM. Helped by Tom and Bridget.

These people are a bunch of con artist who are money hungry scammers! All of their cars are jjunk and lemons! They purchase these vehicles from the auctions And only do certain repairs so you can drive it off lot only to find later out it's a piece of crap! I bought a Range Rover from them in November 2012 And was convinced to buy the gap insurance (Which I later found out my vehicle wasn't even qualify to purchase this insurance But they sold it to me anyway)! Not even 3 days later the car completely locks on me and will not start!! I later found out the alternator was bad And had to replace it for $1800! I tried to talk to Bridget to see if there was a way they could split repairs or even have me return the car and exchange it for something else! She proceeded to curse me out and tell me that I was an idiot for paying $1800 for the repair Although she was the one who referred me to this mechanic !!! Sure enough After getting the alternator fixed, I found out that there are oil leaks on the car and that's another thousand dollars! In a matter of 4 months, I have managed to spend over $7000 in repairs on this vehicle!!! This was the biggest mistake that I have ever done in my entire life! And these people at international motor productions are scam and they sell a bunch of junk! Please do not make the same mistake I did do not buy from these people!!! Save yourself the agony and go to some professionals!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealership rigs their cars by resetting the onboard...

By law3030 on 2/15/2013 at 3:09 PM. Helped by Hadi.

This dealership rigs their cars by resetting the onboard computer system and keeping all of the codes cleared. The buyers contract will say "AS IS" to eleviate any legal situations for civil suits later once your car breaks down. They will not offer a carfax, carwash, or even give you gas for the car you just bought. All of the cars are in very poor condition, but the dealer tries their best to make the appearance look good. So if you want to get ripped off on a new or used car, then go to International motors.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

This is the absolute worst company you can buy a car...

By trellis1003 on 1/11/2013 at 7:04 PM. Helped by Tom and Bridgette.

This is the absolute worst company you can buy a car from. Please read the other complaints and take heed. I have always tried to give people the benefit over the doubt but I learned that International Motor Productions is not worth the opportunity. I purchased a vehichle from them in April 2012. I discovered multiple problems with the vehicle shortly after totaling over $3500 worth of cost. I decided in November to stop wasting my money and traded the vehicle in to another company. I thought the drama would end there however, I am wrong yet again...They have continually denied receiving the pay-off information for the vehicle and have not yet issued my GAP insurance refund and its been over two months. If anyone ever wanted to learn how to sink a company by providing the terrible customer service and displaying lack of professionalism, you should study the practices at International Motor Productions...I guarantee you will succeed!

I would not recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Would not trade my buying experience with these guys for...

By Mustangpromotions on 12/9/2012 at 5:17 AM. Helped by Hadi and Brigette.

Would not trade my buying experience with these guys for anything. Never knew buying a car could be this simple and pleasant. They are extremely reasonable and polite. Not what you would think of a used car lot. I felt like I was amongst friends and family. AMAZING

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DO NOT BUY A CAR from these people, Bridgette is very...

By abdaniel on 11/6/2012 at 5:42 AM. Helped by Bridgette and Bill.

DO NOT BUY A CAR from these people, Bridgette is very rude- Her name is mentioned numerous times from many people because she is a rude, and all they care about is selling a car and pushing the warranty on you. I called to advise them that I was coming from out of town and only had limited time to pick up the car. I drove up the car was out frony with a flat tire, not clean. I walked in and Bridgette was the one that was in the office, I stated I am not happy, she states I can get happy they will put air in the tire and that will fix it?? Is she really that stupid that she thinks air in a flat tire is a fix? and tells me that I should get over it, air is the problem. The car was on hold with a deposit for almost 2 weeks and was supposed to have dents removed during that time and also was not done, not one thing was done as I was told would happen. After waiting for almost thirty minutes to get someone to air up the tire so we could at least drive the car, it still was not done. One of the guys walks out into the front and starts a air compressor and walks away, so I think that he is letting it build up pressure, another 15 min goes by and I went back in and told him I have got to go, can someone put air in the tire, he told me I started the compressor for you to put air in the tire, me the customer to put air in the tire. what a joke!! as I was waiting he was working on something on his computer about a lawsuit, another customer was upset because they were changing the price on her trade in. Look at the BBB and many complaints on line for this company. I dont think we are all wrong about Bridgette and her lack of class and morals and most of all any customer service skills. If it woudl not have been my daughters 16th b-day and the car she wanted I would have told her that we do not want the car.. Point is DONT BUY HERE!!

I would not recommend this dealer.