Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jt on 9/16/2019 at 8:01 PM.

We have had our service done at Inver grove Toyota for many years. We have always been satisfied. We just purchased our fourth vehicle from them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highly recommended

By AllieCat2009 on 9/10/2019 at 2:05 AM.

This is the second Camry I have gotten with Chuck’s help. He is very knowledgeable and really cares about his customers. Everyone I have met there have been very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Today I leased my third car

By Allunde on 9/7/2019 at 7:22 PM. Helped by Pam Broman.

I have never received anything less than superior customer service from everyone at this dealership. Chuck Paciorek and the entire sales team is awesome. I also cannot say enough about the efficient, fast, and friendly service team. I will not go anywhere else. ? Inver Grove Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular New Car Buying Experience

By Julie G on 9/3/2019 at 11:54 PM.

Had a wonderful experience buying a new vehicle for the first time in 25 years. Bryan was very knowledgeable on the RAV4 I was interested in purchasing, got me up to speed quickly on the details which helped me make a confident and quick decision to make the purchase. There was no pressure, just positivity and a welcoming feeling. He made it very clear he will continue to be available for concerns or questions; the deal being made did not end his responsibility to me as a customer. I would highly recommend him to anyone else in the market for a new vehicle! The whole experience at the dealership was very positive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great place

By EH on 9/3/2019 at 10:48 PM.

They’re very nice and fair at this dealership. Friendly but not pushy. I was able to also get an extended warranty for a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Accord Crosstour

By Rick from Iowa on 9/3/2019 at 8:06 PM.

Came all the way from Dubuque Iowa. Very pleasant experience. Car was "as described" over the phone when I arrived the next morning. All information was accurate. We made the deal in less than 15 minutes. Talk to Bryan Schultz. Good Guy. Straight Shooter. Bryan has been in the business for a while. No surprises. I highly recommend Bryan. Rick Keil

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, helpful, and patient

By Alson on 8/31/2019 at 6:30 PM.

Chuck was very friendly and full of information. He was also quite patient as I was on the phone forever trying to figure a few things out.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Jim Hayes is a Superstar!!!

By Edahl on 8/20/2019 at 5:35 PM.

This is the second time I have worked with Jim leasing a car, and he has taken amazing care of me both times. I am not in a position where I can be cavalier about my budget, and Jim has done everything in his power to make things work for me, even when it doesn’t seem like there is anything more to be done. On top of that, he has never made me feel like I am wasting his time or that I am any less important just because I need to be more cautious about how much I am spending. I will continue to come back and ask for him - I hope he gets the recognition that he deserves! I am very grateful for all that he did for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Jim and his team of professionals.

By Betty and Frank Johnson on 8/19/2019 at 7:50 PM.

We did have our miss communications BUT Jim and the Inver Grove Toyota made my problems go away....will buy from them again in future.

I would recommend this dealer.

Overall Rating

4.5  

5   Overall Experience
4   Price

Awsome

By Cwate on 8/2/2019 at 10:04 PM. Helped by Pam.

Helped me get the car I wanted at the payment I wanted. The people here are awsome and love to help you when it is needed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth buying experience

By Fafmaster on 8/2/2019 at 9:57 PM. Helped by Mackenzie Markus.

They are easy to work with and the whole process went very smooth. The sales person we worked with was very patient and knowledgeable too. Would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car-buying experience

By Happy mama on 8/2/2019 at 5:59 PM. Helped by MacKenzie Marcus, Allea (?)jenny.

I had been to 4 other dealers before going to Inver Grove Toyota. My daughter went with me this time and MacKenzie greater us. I knew I wanted a highlander and was interested in both new and preowned certified inventory. MacKenzie was knowledgeable, allowing a test drive and talked us through differences and similarities between the vehicles and warranties. Out of all 4 dealers she was the only sales person who asked for our business but was very mellow and not at all pushy. Bingo! 2 days later I went back with my husband and we purchased a new highlander and my daughter purchased a Rav 4 that hadn’t even hit the lot yet but MacKenzie made it happen for her. The negotiations were smooth with no drama. When I brought the car back for the protection packages there was an issue unrelated to the service department. But service was very helpful and MacKenzie came back to make sure it was resolved to my satisfaction. Thank you MacKenzie and IGT for a good experience for both my daughter and I. And, to all you male sales people and the previous dealers I visited, you not only lost 1 sale but 2- the second wasn’t even planned. Get a clue: women not only make major purchase decisions but we can also negotiate. MacKenzie got it. Kudos!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

2016 Rav4

By KRav4 on 7/31/2019 at 4:15 PM. Helped by Larry Corbin.

Chuck in Sales and Larry in Finance were so incredibly helpful, patient, and easy to work with. I feel I got the best deal from them and that they were committed to taking care of me!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Been Flawless Service Until last Service date

By Ricks1761 on 7/30/2019 at 3:17 AM. Helped by Mark - Service Supervisor.

Bought my 2018 Camry in for 32000 miles services. Been loyal customer for many years. Today strangest occurrence happened. Made me upset to say the least. What was a usual 1 hour or so service turned into 4 hours plus a day. Service Advisor got me after service was done. Paid for services, then refunded later on. But still inconvenienced during whole process. Got the keys only to notice not mine! My car was lost. Found out car and services got mixed up with another customer. Found car after 2 hours searching the mystery. Wound up getting radio updates (Apple IOS) unknown to me it was needed, plus services. Had to cancel work appointments due to waiting at dealer. Got into my car only to find out my Sirius radio system was disabled and was not working. Went back to dealer and spoke to service manager. Got me a loaner and Inver Grove made arrangement with installer of system to reinstall system. Took until next morning to get my car delivered back to my house. The whole episode of how this could happen still baffles me? All works fine but what cluster F. Hopefully Inver Grove Toyota will learn from this service episode and no other patron will have to go through this aggregation again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall good experience

By ashy.cedeno@gmail.com on 7/24/2019 at 2:21 PM.

We called in to see if they had the car we were looking for. Chuck answered and was more than willing to help us. We came in and test drove the car. Chuck was able to answer all of our questions. Overall we had a great experience with chuck and bought a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and simple

By Joanj on 7/18/2019 at 3:26 PM.

Having our third child and needed a minivan. Came to the Toyota of Inver Grove Heights and was connected with Chuck. We found our van quickly and it was an extremely simple process for us. Love the vehicle we came home with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased Toyota Corolla

By Sarahteacherandmom on 7/15/2019 at 9:09 PM.

My husband's lease expired, so we went into the Inver Grove Heights Toyota dealership. Right away we saw Chuck, who had helped my buy my used Honda pilot earlier this year, and knew that we were in good hands. He explained the choices (buy the leased car or lease a new one). He was patient while I asked a million clarifying questions. We decided to lease again. Chuck again was gracious and kind while we decided on a color, driving us around to see each color in person. I highly recommend coming here. Everyone we worked with from start to finish was really professional yet really personable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great/ helpful staff

By Manny123 on 7/14/2019 at 6:48 AM. Helped by Joshua Nelson,.

Bryan was genuine,funny, and easy to work with. He made us feel welcomed right off the bat by greating us at the door with a big smile. He offered us something to drink and even helped me pick out a color. Very happy with the experience and i would definitely recommend this dealership, and Toyota as a brand to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IGHRuiz Rav4

By Nancy1775 on 7/13/2019 at 4:55 PM. Helped by Joshua - finance.

I would like to thank Toyota IGH and especially Chuck Paciorek for the seamless return and new lease arrangement on our new RAV4. Chuck is so personable, upbeat and knowledgeable about this business. I would recommend him most highly for anyone looking to purchase or lease a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Rav4us! on 7/2/2019 at 9:57 PM. Helped by Larry.

We came in looking for a good slightly used car and came home with something better than we expected. Chuck went out of his way several times and appreciated his patience and vehicle knowledge.

I would recommend this dealer.