Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.7  
Price
4  
Quality of Work
3.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.8  

2   Customer Service
4   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Not so transparent car buying

By bsmk on 7/17/2019 at 12:07 AM.

I gave fair rating of 2 stars because i felt the purchase was not transparent. When i go to their website today first page it says transparent car buying. But my experience is different. I bought used Honda Civic touring in Dec 2018. There is nothing wrong with the car. The sale process was in fact very smooth. In july i got a tire pressure low indicator and i went to Costco tire center as it is closeby. The moment they looked at it they said i have winter tires and i am not supposed to drive in this summer. I said i didn't know. It is my fault also that i can't tell winter tire from all season tire. Costco tire center in fact was nice and told me that they would not recommend driving in the hot summer weather with that snow tire and also they didn't want to sell me the tires. They said first go to your dealership where you bought and ask them why i got winter tires. I was not told the used Honda Civic Touring i bought has winter tires. I feel it is not transparent from dealership side that they didn't tell me the car has winter tires and it is not recommended to drive car with that all year. The dealership should have told me. I went there today to sales section and i was asked to meet service person but he said if the sales sold the car with winter tires, they cannot replace with all season tires and that i have to talk to sales team. The response from salesperson is that it cannot be replaced and the general manager is not there in office as it is late. I did not feel like asking first of all. i kind of knew what to expect as the response. Since i didn't feel good about asking again i just came back. Now i have written this review just with that fresh thought in my mind. When i went to their website... i still see transparent buying. I do not like that or believe that. i should have been told transparently what my car has. I enjoy driving my Honda Civic but now every time i drive i feel i am wearing out the tires faster knowingly. The tires are Blizzak tires and they are not recommended to be driven in summer weather as per the Bridgestone website too!! I cannot help but feel disappointed and also i am not enjoying driving the civic. I don't want to definitely replace or trade it in as i love the car. Just wanted to share this here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE MANAGEMENT AND SERVICE

By dgriffin19 on 3/2/2019 at 4:16 PM. Helped by Scott Vella, Steve DaSilva.

I bought a Highlander in August. I have a good friend who works there so i went there simply because of that. As soon as I started to use my new truck I noticed my radio crashing all the time. It continued to crash so I called IRA to bring it in. Since then I have brought my car in numerous times, they have replaced the radio, updated it and what ever other things they have done. All has not helped. I completely understand this is an issue that Toyota has to deal with BUT I bought the truck from IRA. I have been told "The GM is on the verge of telling me not to come back" "This is not an IRA issue its a Toyota issue and to deal with them" I have to email and call numerous times to get an answer, if I wait on them I won't hear anything. The customer service in IRA Tewksbury is horrendous. I would stay clear and away from them. They are ok to sell you a vehicle but to support it or back it is where they completely drop the ball. The amount of emails and conflicting statements and info I have from IRA and Toyota is embarrassing to say the least. I will NEVER buy from IRA again and pretty much DONE with Toyota. As I have been dealing with this issue for over 6 months (or since I bought the truck). I have been told by the GM of IRA Tewksbury to use another dealership to have my repair fixed. They are not competent enough to manage this repair over the past 6 month. I was also told by the service manager that I should "either get a Bluetooth ear piece, use your phone on speaker or use your watch" for a solutions to my issue regarding my 30k plus truck i purchased from IRA! Professionalism at its best! You have been warned STAY CLEAR OF THIS DEALERSHIP!! Steve DaSilva, Thank you for solidifying the fact that you and IRA could not facilitate the repair with Toyota, as a consumer I do not have the direct contact with the staff needed to get the repair completed directly with Toyota. When meeting with the Toyota corporate field technicians they advised me they would NOT be able to pull any logs or records from the car, then you're service manager advised me months later they want me to gather date and times of these event to pull the records from the computer of the car. The games and waste of time not only Toyota has played but the lack of customer service and response from the Service department at IRA is horrible. To confirm this is an issue with Toyota and to say it is NOT with IRA is clearly a lack of accountability to help a customer with an issue. It was I who had to hound, email and call over and over the past 6 months since buying this vehicle from IRA to have things moving along. So before you take credit for having Toyota coming in to look at this it was myself who pushed to have this problem looked at by NO means was it any concern or urgency on the behalf of IRA. I do want to thank you for putting that in writing, when I called Toyota to file an official complaint I advised them of these very comments you just made as you stated similar via email. They advised me that is NOT how Toyota would like to be represented and not how they value their customers. So thank you for clarifying this on a public forum like this. As for your comment regarding an aftermarket device, just to be clear for anyone reading this. He is referring to an iPhone which I am one of millions who uses one. I have tried 3 iPhone and a Droid on this and they all have the same outcome. Yet this is an issue with an aftermarket device? No this is technology which has been out for years, if you do a little research on the bluetooth issues within Toyota's this has been happening as far back as 2012. Clearly sad the 2011 Tahoe I traded in didn't have any of these issue when using the bluetooth but yet this does. Then advised by the service manager to buy a bluetooth headset after paying 30k plus for the truck. For anyone reading this and thinking of buying a Toyota, Stay clear of IRA or Group 1 Auto. They will sell you a vehicle but will not support it and advise you to go to another dealership. You will have to stay on top of them day after day week after week if not they will not stay on top of the issue fo you. If you do a little research you can see this yourself not only on this thread but other reviews. They have a 2 Star Review on here for a reason!!! STAY AWAY!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

All over a remote starter

By Yogibear2980 on 2/5/2019 at 8:44 PM.

I purchased a brand new Toyota Corolla le premium edition eco 2019 got charged for all of these extra options and the car did not come with a remote starter I called corporate and the dealer and they didn’t care about it I will never go back to this dealer ship they are snakes I even reached out to the CEO waiting on him to respond back to me because this is horrible customer service I’ve always purchased Toyota’s and because of a remote starter I will no longer purchase from them they don’t care about you after you have signed that contract I gave them several chances to make this right and nothing they are more concerned about me trading in my 2015 Camry than offering to install a remote starter in my wife’s car

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Find another Dealer

By Dave on 1/15/2019 at 5:29 PM. Helped by Jose Silva.

My daughter bought her first car (used Buick Lesabre) from Ira and in less than 4 months the transmission had to be replaced. Ira initially indicated that they would help with the cost of a rebuilt transmission ($2300). We proceeded to have Lowell Transmission, who was outstanding to work with, put in a rebuilt transmission at a cost of $2300. Apparently Ira Toyota then decided not to help with the cost and stopped returning phone calls. While this was a small amount of money for Ira Toyota, it was a very significant amount of money for a young person trying to afford her first car. Find another dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time!!!!!!!!

By DORTIZ on 12/30/2018 at 11:54 PM. Helped by Leo,Kyle,Peter.

Don’t recommend this place!!! All they did was waste our time!!! Spent 3plus hours at this dealer negotiating and doing paper work just for them to back out the deal when we went to pick up the vehicle!!! Very un professional and poorly managed. Lack of communication on management!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent

By Nen on 1/10/2018 at 7:44 PM. Helped by David Joyce 9519.

The service was done in a short time, and the service advisor was very polite and respectful The waiting room was clean and had a TV and Donuts

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Mable Tusiime on 1/3/2018 at 11:59 PM. Helped by Cody LaFortune.

I have rated this dealership with a high score because of the excellent customer service, honest advise and transparency I received today with Cody LaFortune

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Scaceres46 on 12/30/2017 at 11:58 PM. Helped by Cody.

Excellent service and friendly/professional employees. Cody explained everything I needed to know very clearly. I wish I purchased my vehicle from Tewksbury instead of Woburn. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for RAV4

By DonnaSRav4 on 12/29/2017 at 11:07 PM. Helped by Scott Vella.

Service tech was informative - took my car in without an appointment - waiting room was neat and clean. Total time from start to finish 65 mins.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service crew was friendly.helpful. and accommodating.

By Clc on 12/29/2017 at 9:19 PM. Helped by Cody, and servive manager.

They were honest and very helpful with everything they were doing. Very accommodating including rides to pick up my car also. Very satisfied with this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service

By Rich2157 on 12/22/2017 at 10:43 PM. Helped by Service people and general manager.

I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have remote starter installed.The following I brought car in 730 at approximately 230 I received call that need to pick up my car and and remote starter wasn’t install because they didn’t contact company that installs them.They told me to bring it back the next day.Well I lost out two days play due to there error.The number was given to make appointment directed me to a call center in Texas and it was a local.When I picked car up I said I hope they make good this up and service said well they already gave you 100 off price well I lost approximately 300 no able to work due to no car so in reality I it me more than the regular price. I found that I can used another dealership to maintain my car so I’m probally not going to use ira in tewksbury ma.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Dishonest

By FGF on 12/20/2017 at 3:56 PM. Helped by Dave.

I’m not one to leave negative reviews, but I must say something this time. I took my car in for a “free” repair covered by warranty, only to have them call me back and tell me that they found an additional $450 worth of repairs that were needed, which included both my air filter and cabin filter. However, I literally just had them both changed two months ago and they are recommended to be changed every 15-30k Miles. When I called them on this, they started backpedaling. To add insult to injury, I had to negotiate a lowering of price after being lied to. I can’t stand be lied to and taken advantage of, especially by a profession that is based on trust. I’m in the market for a new car next year, and Ira, in an effort to cheat me out of $75, just lost my business forever. I wonder if that was worth it to them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly sales people

By Alynchhh on 12/6/2017 at 9:02 PM. Helped by Eli Calzada.

I met a salesman here that was the reason I came back to purchase a car. I was bummed when my original sales man was not available but did not regret coming back. I met yet another wonderful salesman who did everything he could to make sure I got the best deal. Everyone was so friendly and easy to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Tacoma17 on 11/19/2017 at 7:51 PM. Helped by Cody.

Thank you to the young man in the service department Cody what a great help he was and so friendly and polite . I will be returning for more service when it’s time.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Friendly and courteous service

By NewEnglandGirl on 11/3/2017 at 10:28 PM. Helped by Cody LaFortune.

Greeted with friendly smile. Cody was courteous and efficient. His estimated length of service was right on. I’ll return for any future work needed. Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful and positive experience at IRA

By pattyp on 10/26/2017 at 8:22 PM. Helped by Selim roger tony.

Selim Was thoughtful and offered the best overall review - introduction to a new car that I have ever had He was patient and helpful with the transfer to Vermont Your dealership is lucky to have him representing The business It was a long way to travel from Vermont but it was well worth my time Thank you very much Patty

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast professional curtius

By Back yard neighbor on 10/5/2017 at 8:05 PM.

Purchased a Toyota in 2004 from ira and have been very satisfied so decided to stay service is great and sales are awesome and car was ready on time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Mike. Scott and Darin

By Carliker1234 on 10/3/2017 at 3:47 PM. Helped by Mike in service. Scott service manger. Darin the lead service Director. All outstanding pros..

Excellent and outstanding service along with benefits of providing alternative transportation if customer needs a vehicle. Hassle free and friendly. Great dealership would highly recommend!! M. Healy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service team is excellent.

By Mrs. t on 10/2/2017 at 7:24 PM. Helped by Joe.

I have to say that the service team at Ira in Tewksbury is great. They are very kind and treat me with respect, especially Joe. I like the fact that I can schedule my service online. My vehicle was done when promised.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly

By Bobteachse on 9/11/2017 at 6:00 PM. Helped by Unknown.

Oil lube filter and sticker - greeted in friendly and professional manner and updated as work progressed waiting area was very comfortable with complimentary water and pastry

I would recommend this dealer.