Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Custer is the best!

By Rjs8016 on 7/24/2018 at 12:57 AM. Helped by Mike Custer.

Mike was incredibly impressive from start to finish. Super responsive, knowledgeable and forthcoming with all the things I needed to know - This is how all car dealers should treat their customers. Bravo!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High Level of Sales and Service

By illinidem on 12/6/2017 at 1:55 PM. Helped by Scott Sabels.

You can't go wrong when purchasing or having service done here. Scott did a great job showing me vehicles that were not only of the highest quality, but also fit my needs and budget. He went out of his way to find me exactly what I was looking for. The entire process from sales to final paperwork was done quickly and without any issues. Scott won't just sell you something to sell you something, he fits you into the car you want and the car that meets your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Karen on 11/15/2017 at 2:46 PM. Helped by Dave Heimlich.

Dave Heimlich assisted us with the purchase of a new BMW X5 and gently used Lexus RX350. He is very knowledgeable, patient and professional. We’ll be back to see Dave again down the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Porsche sales & service

By stlrs00 on 11/15/2017 at 4:29 AM. Helped by Mike Custer sales Logan service.

Just got my second Porsche Macan from Isringhausen.Mike Custer is a great sales person anytime I have a question about anything I give Mike a call and gets right back to me and answers everything for me.As far as service.Anytime I’ve had the smallest problem have gotten a quick appointment and they always done great work and I’ve always gotten a loaner car and you can’t beat that .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is where you should buy or service your car

By customerserviceadvocate on 11/3/2017 at 5:21 PM. Helped by Anthony Holgren, Jason (service tech), Geoff Isringhausen.

Geoff Isringhausen and his staff are by far the most competent, most efficient, most friendly, most customer-oriented car dealership I have ever set foot in and had the absolutely pleasure to work with. No, I didn't even buy my MB from them but they went out of their way to take care of my car issue and did it will such ease and professionalism I can't stop gushing over it. I then talked to several people later that day who said the same thing about this dealership. They are doing it right. Is it no wonder, people from all over the United States buy their cars from them again and again an again. And people LOVE their service. Anthony Holgren, their Service Mgr for MB and Porsche is top notch. He is a hands on, get it done, make sure you are happy, trustworthy guy. Ladies, do not hesitate to go to this dealership. They treat you with professionalism and respect, not as is you don't know anything like many car dealerships. I will be back to this car dealership for service and any future purchases. They are the example for all other car dealerships to emulate. It is just plain impressive!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable customer service.

By MM on 11/2/2017 at 9:26 PM. Helped by Anthony Hofgren, Jason (lead Service tech).

Run as fast as you to this dealer if you want to buy or have Service work done on your car. I did not buy my MB there and they couldn’t have been more welcoming,more thorough, more efficient and just plain impressive as a car dealership. I spoke with the owner and every single person in that dealership knows how to deliver excellent customer service. This dealer is the model to be held up for all car dealerships on how to run an efficient and great organization.A+++++++. I will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service.

By qwertyasdf on 10/26/2017 at 4:57 PM. Helped by Mike Carver.

I purchased a preowned Porsche with an issue discovered shortly after I took ownership. Isringhausen took care of the issue free of charge even though that had no obligation to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great car buying experience

By Katie62704 on 10/10/2017 at 7:03 PM. Helped by Scott Sables.

I worked with Scott Sables. He was friendly, great to work with and found me exactly the car I was wanting. He went above and beyond, helping me not only trade my car in but buying another car from me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long Distance Purchase

By Louis Anderson on 10/9/2017 at 11:50 AM. Helped by Luke Isringhausen and Mike Carver.

Live in Charlotte, NC. Purchased S63 coupe over the phone with pictures and specs provided via email. Isringhausen arranged for delivery of the vehicle and the car was as described, Easy process, highly recommend Luke, Mike and their team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Love our new XC90!

By R S Mitchell on 10/4/2017 at 2:56 PM. Helped by Everyone we met greeted us with a smile..

Rob Landers was friendly, helpful and never pushy. We took our time making our decision, which was quite a bit of time, and he patiently answered our questions. He’s a great person to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A positive experience buying out of town....

By M & P on 9/10/2017 at 6:08 PM. Helped by Mike Carver.

Mike Carver helped us assess if a Certified Pre-Owned Mercedes would be worth traveling to purchase. I found his conversations about the quality and features of their vehicle accurate, the negotiations fair, before traveling to be positive. I found Mike to be straight forward in discussing numbers and his responses to be timely. I would recommend him to a friend and family making a car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return purchase

By John and Jan on 9/3/2017 at 3:55 AM. Helped by Mike Carver; Jon P.

We had a great experience 2.5 years ago when we dropped in at Isringhausen and met Mike Carver. He was exceptionally professional as we test drove numerous vehicles before eventually deciding on our Porsche Cayenne. Based on that relationship and the wonderful loaner service, we returned to add a fun vehicle. Mike (and Jon!) offered many excellent choices and the BMW M6 fit the bill. We couldn't be happier. John And Jan Bloomington

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volvo Sales & Service

By Gingers on 8/30/2017 at 1:50 AM. Helped by Scott Sables in sales; Jeremy Hermon in service (and Matt).

We just traded our 2013 XC60 tonight on a 2018 XC60. Scott Sables worked so diligently and helped us get the best deal. We really appreciate all of his hard work and how personable he was through the entire process. In addition, one of the biggest reasons we wanted to trade here was the outstanding service department. Jeremy Hermon goes out of his way to ensure an easy, worry-free experience. Thanks to all of the Isringhausen Volvo staff! Phil and Ginger Shelato

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my Isringhausen experience.

By MakerMark on 7/19/2017 at 3:53 AM. Helped by Mike Carver.

I recently bought a Mercedes Metris through Mike Carver at Isringhausen. I've never before had such a great buying experience... Mike was very helpful & supportive throughout the process. As I had to order one to get exactly what I wanted, it took several weeks to be built & shipped. Mike checked every day for updates on the progress, and let me know via email what was going on. It was worth the wait and I couldn't be happier! Thanks Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thanks for everything.

By Louis DeLaby on 6/7/2017 at 3:36 PM. Helped by Robert Landers.

When I first started looking for a car, Robert Landers sat down with us and showed us several options that were available. We drove six vehicles before deciding on the right one. Rob's professional knowledge and genuine concern are aspects? I appreciate in a dealer. I feel he is an asset to Isringhausen. Thank you. Lou DeLaby

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By Pat D on 6/1/2017 at 1:30 AM. Helped by Mike Custer.

We had a very good experience at Isringhausen Imports when purchasing our new Volvo last month. Our sales associate Mike Custer was very professional, knowledgeable & provided excellent customer service, from beginning to end. We were treated fairly and with respect. We would highly recommend him and this dealership to anyone looking for a luxury vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By JMWMCW on 5/11/2017 at 1:47 PM. Helped by Dave Heimlich, Jeremy W and Clem Myles.

My wife and I have purchased a number of new vehicles from Isringhausen Imports over the years. A new BMW was the latest. Our sales representative, Dave Heimlich, is low key, informed, and always helpful. Jeremy and Clem in BMW service are friendly, professional and prompt. The showroom facilities and waiting area are modern and comfortable. A great dealership in all respects.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW car

By D and D on 4/13/2017 at 7:49 PM. Helped by Mike Plohr, Mark Dresch.

We recently purchased our 5th pre-owned BMW car from Isringhausen Imports. Our sales associate, Mike Plohr, went above and beyond. We could not be happier with the car and the experience that we had at Isringhausen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THIS IS WHAT THE CAR BUYING EXPERIENCE SHOULD BE LIKE

By Tortola on 4/11/2017 at 12:35 AM. Helped by Dave Heimlich.

If you are looking for a very pleasant car buying experience, I would urge you to consider Isringhausen Imports. I have dealt with Isringhausen since 1992 and I can tell you their cultural focus, the customer, is the same today as it was in 1992. It is quite obvious Isringhausen has made a concerted effort to hire, train and retain people who have the requisite people skills and knowledge to be in the car business. A special mention goes to Dave Heimlich who is the best salesperson I have ever met. Dave makes the entire car buying process easy and enjoyable which I think is not an easy thing to do. We took delivery of a new car 3/31/17 and Dave has called me three times since then to see if we have any questions about the car. He wants to make sure we are satisfied customers and we are exactly that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

First Class!!

By John from Quincy on 3/29/2017 at 9:57 PM. Helped by Mike Carver.

Our experience buying a new Mercedes from Mike Carver was amazing. He was professional, helpful, and accommodating. Even after the sale, he has stayed in touch and offered assistance with questions we might have. We would be happy to work with him again.

I would recommend this dealer.