Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great car buying experience

By Katie62704 on 10/10/2017 at 7:03 PM. Helped by Scott Sables.

I worked with Scott Sables. He was friendly, great to work with and found me exactly the car I was wanting. He went above and beyond, helping me not only trade my car in but buying another car from me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long Distance Purchase

By Louis Anderson on 10/9/2017 at 11:50 AM. Helped by Luke Isringhausen and Mike Carver.

Live in Charlotte, NC. Purchased S63 coupe over the phone with pictures and specs provided via email. Isringhausen arranged for delivery of the vehicle and the car was as described, Easy process, highly recommend Luke, Mike and their team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Love our new XC90!

By R S Mitchell on 10/4/2017 at 2:56 PM. Helped by Everyone we met greeted us with a smile..

Rob Landers was friendly, helpful and never pushy. We took our time making our decision, which was quite a bit of time, and he patiently answered our questions. He’s a great person to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A positive experience buying out of town....

By M & P on 9/10/2017 at 6:08 PM. Helped by Mike Carver.

Mike Carver helped us assess if a Certified Pre-Owned Mercedes would be worth traveling to purchase. I found his conversations about the quality and features of their vehicle accurate, the negotiations fair, before traveling to be positive. I found Mike to be straight forward in discussing numbers and his responses to be timely. I would recommend him to a friend and family making a car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return purchase

By John and Jan on 9/3/2017 at 3:55 AM. Helped by Mike Carver; Jon P.

We had a great experience 2.5 years ago when we dropped in at Isringhausen and met Mike Carver. He was exceptionally professional as we test drove numerous vehicles before eventually deciding on our Porsche Cayenne. Based on that relationship and the wonderful loaner service, we returned to add a fun vehicle. Mike (and Jon!) offered many excellent choices and the BMW M6 fit the bill. We couldn't be happier. John And Jan Bloomington

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volvo Sales & Service

By Gingers on 8/30/2017 at 1:50 AM. Helped by Scott Sables in sales; Jeremy Hermon in service (and Matt).

We just traded our 2013 XC60 tonight on a 2018 XC60. Scott Sables worked so diligently and helped us get the best deal. We really appreciate all of his hard work and how personable he was through the entire process. In addition, one of the biggest reasons we wanted to trade here was the outstanding service department. Jeremy Hermon goes out of his way to ensure an easy, worry-free experience. Thanks to all of the Isringhausen Volvo staff! Phil and Ginger Shelato

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my Isringhausen experience.

By MakerMark on 7/19/2017 at 3:53 AM. Helped by Mike Carver.

I recently bought a Mercedes Metris through Mike Carver at Isringhausen. I've never before had such a great buying experience... Mike was very helpful & supportive throughout the process. As I had to order one to get exactly what I wanted, it took several weeks to be built & shipped. Mike checked every day for updates on the progress, and let me know via email what was going on. It was worth the wait and I couldn't be happier! Thanks Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thanks for everything.

By Louis DeLaby on 6/7/2017 at 3:36 PM. Helped by Robert Landers.

When I first started looking for a car, Robert Landers sat down with us and showed us several options that were available. We drove six vehicles before deciding on the right one. Rob's professional knowledge and genuine concern are aspects? I appreciate in a dealer. I feel he is an asset to Isringhausen. Thank you. Lou DeLaby

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By Pat D on 6/1/2017 at 1:30 AM. Helped by Mike Custer.

We had a very good experience at Isringhausen Imports when purchasing our new Volvo last month. Our sales associate Mike Custer was very professional, knowledgeable & provided excellent customer service, from beginning to end. We were treated fairly and with respect. We would highly recommend him and this dealership to anyone looking for a luxury vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By JMWMCW on 5/11/2017 at 1:47 PM. Helped by Dave Heimlich, Jeremy W and Clem Myles.

My wife and I have purchased a number of new vehicles from Isringhausen Imports over the years. A new BMW was the latest. Our sales representative, Dave Heimlich, is low key, informed, and always helpful. Jeremy and Clem in BMW service are friendly, professional and prompt. The showroom facilities and waiting area are modern and comfortable. A great dealership in all respects.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW car

By D and D on 4/13/2017 at 7:49 PM. Helped by Mike Plohr, Mark Dresch.

We recently purchased our 5th pre-owned BMW car from Isringhausen Imports. Our sales associate, Mike Plohr, went above and beyond. We could not be happier with the car and the experience that we had at Isringhausen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THIS IS WHAT THE CAR BUYING EXPERIENCE SHOULD BE LIKE

By Tortola on 4/11/2017 at 12:35 AM. Helped by Dave Heimlich.

If you are looking for a very pleasant car buying experience, I would urge you to consider Isringhausen Imports. I have dealt with Isringhausen since 1992 and I can tell you their cultural focus, the customer, is the same today as it was in 1992. It is quite obvious Isringhausen has made a concerted effort to hire, train and retain people who have the requisite people skills and knowledge to be in the car business. A special mention goes to Dave Heimlich who is the best salesperson I have ever met. Dave makes the entire car buying process easy and enjoyable which I think is not an easy thing to do. We took delivery of a new car 3/31/17 and Dave has called me three times since then to see if we have any questions about the car. He wants to make sure we are satisfied customers and we are exactly that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

First Class!!

By John from Quincy on 3/29/2017 at 9:57 PM. Helped by Mike Carver.

Our experience buying a new Mercedes from Mike Carver was amazing. He was professional, helpful, and accommodating. Even after the sale, he has stayed in touch and offered assistance with questions we might have. We would be happy to work with him again.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

You learn a lot from a dealership when something goes wrong.

By gjvog125 on 3/28/2017 at 6:03 PM. Helped by Jeff Coleman.

EDIT: The Porsche I bought from Isringhausen is SOLID. I do recommend them after driving the car around and just enjoying owning another Porsche. The failed inspection was more or less a fluke. Not a good experience. They sold me a Porsche that they characterized as "excellent condition", but it failed state inspection. They came and picked it up, repaired it (did not tell me the problem) and used up all my gas. You do learn a lot from a dealership when something goes wrong, the devil is in the details.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent!!!

By Dan Morrison on 3/27/2017 at 9:15 PM. Helped by Mike Carver.

Mike Carver and the team at Isringhausen were a pleasure to work with. We will definitely return for any service required to our used Mercedes Sprinter.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Excellent sales staff

By Jerry on 3/1/2017 at 10:52 PM. Helped by Matt Parr.

The sales staff at Isringhausen is truly second to none. We dealt with Matt Parr, who was very knowledgeable, patient, and not the least bit pushy. If you want a car buying experience different than the stereotypical car buying experience, we would recommend giving them a chance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience at Isringhausen

By Ever on 3/10/2017 at 4:22 PM. Helped by Scott Sables, Anies Humaides, Dave Blackburn.

Isringhausen serviced my XC60 then purchased an XC90 with no complications. Anies Humaideh stayed late to find a competitive price better than any I had researched in the Midwest. Dave Blackburn was generous with my Suburban trade. My Volvo sales consultant Scott Sables knowledge is unmatched. The loaners are convenient and scheduling service is a breeze. Scott took the time to understand my likes and easily identified the model and options that suited my family best. His familiarity with Volvos is only matched by his connection with the customer. The service department and facilities are comfortable. They repaired a molding on my XC60 at no charge. A mechanic shared a known quirk with aftermarket accessories and the service manager called to follow up after every service. Scott maintained communication and took the time to get to know my family. These qualities are rare but not here. The car buying experience at Isringhausen has been a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By jon217 on 1/21/2017 at 5:21 PM. Helped by Mike Carver.

Mike Carver and the entire staff made the purchase of our new Mercedes such a pleasurable experience! We will definitely be returning to Isringhausen for the purchase of our next vehicle! Jon & Emily E.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ Staff all around!

By k*7m$z2r on 1/18/2017 at 10:09 PM. Helped by Mike Plohr, Mark E Dresch.

I drove from STL to there dealer (2hrs) and was blown away. Worked with Mike Plohr and you can not ask for a more honest sales guy. Looked at 2 differentf BMW's and instead of trying to up sale to a different car, he showed me the car I was looking at in the beginning was the better buy. When it came down to the painful part of paperwork, I have to say this was the most pleasant car buying experience I have ever had. Isringhausen Imports has a customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the BEST!

By CC & NC, Jr. on 1/4/2017 at 9:52 PM. Helped by Brian Mitchell, Mark Dresch, Sean Oliver.

This is my 6th purchase from Isringhausen! It's all due to the family atmosphere, you encounter, that rises above and beyond simply selling cars. Brian Mitchell, our sales advisor, does more than handle the sale. He is passionate about what your interest are and listens to deliver more than you can imagine. The collaboration of "Team Isringhausen" says a lot! I've not lived in the area close to 10 years. Our first experience in 2004 was so positive, that we keep going back! "Simply THE BEST!"

I would recommend this dealer.