Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My best car buying experience ever

By Bobbi on 12/13/2017 at 12:41 AM.

I’ve never enjoyed car shopping. The owner and staff at Bertolet made it a pleasure. They were honest, helpful and very friendly. I will definitely buy our next car at Bertolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Bertolet VW is a better VW.

By Alvigoda on 11/25/2017 at 3:38 PM.

Great customer service, with a no pressure hassle free atmosphere. These guys know VW! Got my first VW over six years ago, and will keep going back to the Bertolets for everything I need!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 3rd VW

By Frau on 11/18/2017 at 7:13 PM.

I just drove my brand new Jetta home a minute ago! Bet you xciting! I didn't look at another model( or even at another dealer. I trust these professionals implicitly and basically won't do business with anyone else! Why should I when I LIVE everything about my Jettas?!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Edlive on 11/16/2017 at 1:12 AM.

Dealing with the People at J Bertolet VW was such a pleasure. They were respectful and concerned for our happiness throughout the purchase process which was done by phone, email and finished in person. Going here to buy a vehicle is worth the drive - we went to multiple other VW dealers and no one else could compare. Thank you John for the wonderful experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Friendly service..

By Bob Harrison PA on 11/7/2017 at 6:38 PM.

The 2017 Passat is a truly wonderful car. I thought I was sold first seeing the car and after going on the test drive it was a sure thing. The car is spacious and provided a very smooth ride. Also John my salesman made for a very friendly and positive transaction. Thanks and I look forward to doing business with you in the future. Bob Harrison

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning customer

By Ligenza09 on 11/8/2017 at 1:02 AM.

Professional, friendly, fair and extremely accommodating to the seller! Overall, great customer service from the salesman to the the service department. This is the second car I’ve purchased from the dealership because of the positive experiences I’ve had. The buying experience was simple without exerting any pressure. Jack was quick to respond to my phone calls and stayed within my budget. Highly recommended from sales to service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Passat

By Vwnanny on 11/8/2017 at 12:22 AM.

I had a issue with another dealership local. Had my VW passat taken up to Bertolet I never had such a pleasent experience not only did they fix my car they went above and beyond to help my husband and I out. Daily phone calls to let us know what was going on with my car. Yes it was out of way and it was well worth it. I'm now a Bertolet customer and I highly recommend them even if it's out of your way well worth the drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Since 2001, nothing but Bertolet VWs

By JenniferT on 11/7/2017 at 10:49 PM.

It started with my first Wolfsburg in 2001. We added to our family and added a second Jetta. Now 16 years, 3 Jettas and 3 Passats later, it's still the only place we go for our vehicles. (Despite the fact that we moved over an hour away 8 years ago). J Bertolet Volkswagen treats you like family. Worth the drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service at Bertolet!

By Arb259 on 11/7/2017 at 10:23 AM.

Here you are treated like family. They put your needs first and are looking to accommodate you at every turn. We never felt pressured. John even took the time to teach us about how our new car worked, set up Bluetooth, etc. They go above and beyond for their customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and a family atmosphere

By Andrew W. on 7/28/2016 at 2:46 PM. Helped by John, Jack, Todd.

I purchased a 2013 VW Jetta from J. Bertolet and have been thrilled with the service and integrity of everyone at the dealership. I live in the Reading area, and whenever the car needs its mileage service, John arranges a convenient time to pick up my car to take to the dealership and lends me his car for the day. As with all cars, something inevitably will go wrong. You can trust the people at J. Bertolet. The service technician sent me a video of the problem, discussed several options, and I felt confident that the repair would be done in a cost effective and efficient way. He even suggested I call VW headquarters and ask them to reimburse me for the repairs - which they did - a complete reimbursement for parts and labor! I am so happy to do business with people who are not only invested in the product they sell, but more importantly, are invested in the people and community they serve.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service, worse customer service

By Crystal Smulley on 7/1/2016 at 3:49 AM. Helped by Jack Jr., Blayne, Chris Guzick, Todd.

I bought a 2009 jetta for my daughter on 6/22/16. By 6/25/16 the car was broken down, needing to be towed because it was out of oil! This car was NOT sold "as is". It was never even looked at prior to her driving it off their lot. Jack Jr. acted like a child when I demanded he buy back the vehicle as it had metal shavings all down the dipstick indicating engine damage. He claimed the would fix the problem and provide a warranty, then their incompetent service department writes up a falsified service record saying more repairs were identidied but I refused them. This is totally fraudulent and they do this to void your "warranty".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Pleasure

By Reneesvoice on 2/11/2016 at 2:57 AM. Helped by All employees are very professional and helpful.

Just wanted to send a note of thanks to Bertolet! I was in today for a 20,000 mile check up on my Tiguan (a last minute appointment that was accommodated easily by Chris in Service). You guys never disappoint! AND I was so impressed to get a video from the tech working on my car! Your dad even offered me a quiet space to work while I was there - which was great! My car was done in a small amount of time, the service techs checked in, provided status, and gave me info to make my service decisions easy. Thank you very much for being consistently customer focused, pleasant to do business with, and inspiring trust and confidence in doing business with Bertolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service and Undeniable Trust

By Margaret E on 9/13/2015 at 3:30 AM. Helped by John Bertolet III, Jack, Blayne.

After hearing nothing but sparkling recommendations from a number of people, I felt confident in choosing J. Bertolet VW for leasing my first car. Within minutes of speaking to John Bertolet (III), I was thrilled with the decision I had made. Not only were all of my wants and needs in a first car met, they were exceeded. At no point in time did I feel intimidated or that I was being sold something I did not want. John (III) did an amazing job at getting my lease agreement and beautiful car ready for me to pick up in a short amount of time. Moreover, any question or concern I had about my lease agreement and my car were answered throughly and honestly. Not only did I feel like I was a priority, but I was MADE a priority. People associate buying/ leasing cars as an overwhelming and negative experience, however, leasing my car through J. Bertolet VW has been one of the easiest and most delightful business transactions I have ever done. When it was time to pick up my new VW Jetta, I was enthusiastically greeted by John (III), Blayne, and Jack. I truly felt that they were all just as excited as I was for my new purchase. At J. Bertolet VW, you are treated as if you are a part of their family. I cannot wait to continue many more years of business with J. Bertolet VW, and I would recommend them to anyone who is looking for superior service and undeniable trust in a car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sterling Service and Selection

By emilyj on 9/9/2015 at 11:40 PM. Helped by John Bertolet III, Blayne, Jack.

From the moment I stepped foot on the J. Bertolet Volkswagen property four years ago to lease my first car, I knew without a doubt I had make the right choice. From your first showroom visit to your test drive(s), financial discussions, and everything in between, EVERYONE at J.Bertolet makes you feel as though you are part of their family. As a first time car leaser, I had many questions and concerns -every single one of which was answered thoroughly and with nothing but the most attention to detail thanks to John (III), Blayne and Jack. The customer service at J.Bertolet is truly unparalleled and exceeds that of its industry peers. Whether it is routine check-up or an un-planned maintenance/service, J.Bertolet puts your needs first and makes sure they are continuously met (and exceeded). I recently leased for the second time with J. Bertolet and everyday when I get in my car I am reminded of what a wonderful experience I had. I would recommend J. Bertolet to anyone and simply cannot imagine doing my business any place else!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent dealership

By Chuck M. on 8/24/2015 at 3:35 AM. Helped by Blayne and John Bertolet.

We couldn't have been more pleased at the experience in buying a car from Bertolet. From the time we stepped foot on the lot until the time we drove away in our car. We were treated like family. You just cant find the type of customer service and attention to the small details, like you can here. I can go on and on about how happy we are about our car and customer service, but I would rather someone experience it for themselves. If you are in the market for another car. Please stop by and check these folks out. Chuck M.

I would recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor repair

By 2013gti570 on 4/17/2015 at 8:13 PM. Helped by Bertolet.

A few months ago JBertolet replaced my rear bumper on my 2013 gti. While washing my car today I noticed they never painted the bottom of my rear bumper. Ontop of that. They couldnt put 3$ license plate bulbs in. They put the ones in from my original bumped that got rear ended. You would think with J Bertolet being number 1 they would do a better job in the gurage rather then just selling cars.

I would not recommend this dealer.