Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Hometown Dealership

By BOHAGGY on 4/14/2019 at 1:06 PM.

Bertolet offers great reliable vehicles at very fair market prices. The servicing and sales personnel are second to none. It’s the only place to shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best VW dealers, hands down!

By Brandon on 3/31/2019 at 12:19 AM.

Wow, where do I start?! I'll start with the end: J. Bertolet VW provided us not only with a virtually new CPO Golf Sportwagen, but the best car-buying experience my wife and I have ever had. First off, George, from the internet sales team, answered my inquiry quickly in a clear and polite manner. There's nothing more that I dislike than when I get short answers and incomplete sentences...and that was NOT George. He was kind and attentive. If he didn't have the answer for one of my questions, he acknowledged that and said that he would get an answer quickly -- and he did. The car that we were looking at was so new that it hadn't even gone through reconditioning yet, but I had some questions regarding the interior and optional features and George was able to get all of the info that I needed and also connected me with the used car manager, Blayne. Blayne, one of the sons of the original owner, helped me next and provided me with additional details, things that most dealers wouldn't have shared. Just like George, Blayne was very patient and kind while fielding my questions, never once sounding irritated or rushing me off of the phone. (Now, I know you're probably thinking...well, they just wanted to make the sale, but let me tell you this -- if you've gone car shopping at all, you know that not all car sales people are created equally...) It took a while for the car to make it back from reconditioning, but they kept me updated the entire time and since we were traveling more than an hour to come see the car that was very much so appreciated. When we got to the dealership last night, they had the car ready in one of their bays so that we could look initially out of the cold. The car was so clean, you'd have thought it was brand new. You'd think that this would be expected, but we test drove several CPO VWs at other VW dealerships and you'd be shocked with the state of their interiors. Once we decided that we wanted to proceed, Blayne started walking through everything for us. Once we got to the financing portion, he passed us off to John Bertolet (obviously another one of the family). He was extremely pleasant and walked us through everything, explaining things in detail. Everyone took their time with us, which was very much so appreciated. On a different note, the dealership appears smaller than some, but let me tell you, it's extremely nice. Not only is their showroom spotless, but warm and welcoming. There were a lot of smiling faces, too, even though we showed up quite late in the day. Two more things. During our drive, the only thing that my wife noticed amiss with the interior was a small discoloration on the headliner toward the back of the car (in the cargo area) -- not a big deal, by any stretch of the imagination. HOWEVER, it appeared as though Blayne took the car back while we were working on the financing portion and spot cleaned the discoloration -- above and beyond! Also, as we were about to leave, Blayne came and gave us a brand new road-side safety package, which they were giving away with all CPO purchases. It was just a nice bonus that we weren't expecting. Without a doubt, we'll be back. When it's finally time to replace my MKV GTI, I'll happily make the trip back to Orwigsburg to have this experience again. Do yourself a favor and go to these guys. I only wish I was closer so that I could get my cars serviced here regularly! Thank you, George, Blayne, and John. You guys were awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Dealership!!

By Farinellis on 3/28/2019 at 10:16 PM.

J. Bertolet Volkswagen is an exceptional dealership! Jack, John, and Andy... they are the BEST around. First, our daughter LOVES her new first car - the convertible Beetle. The entire customer experience for her and us, as her parents, was phenomenal. From the moment we called about the car, to Jack testing driving with her explaining every feature to our teen, then connecting with Andy for the purchase and pickup. Wouldn't go anywhere else. Thank you for treating us like family, and for helping us add to our VW collection!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealership and people are amazing people. I love them

By jazzracq1 on 3/28/2019 at 12:48 AM. Helped by Amazing groo.

I keep going back because of the people and service I have received for over 25 years. Very clean neat and beautiful show room. I have gotten my sister and daughter to buy VWs

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience

By Aaron on 3/12/2019 at 12:21 PM.

The family atmosphere feeling made me feel comfortable and stress free. There was a great selection to choose from it made my decision even harder. If you're in the market for a great quality car and excellent service I'd recommend going to J Bertolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Satisfied Customer on 3/2/2019 at 3:14 PM.

The process was made simple, fast, and easy. All of our questions and concerns were answered and the entire process was seamless. We highly recommend this dealership to anyone looking for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great experience

By Codyloeb300 on 3/2/2019 at 1:56 AM.

My girlfriend and I were looking for a golf tdi originally but ended up falling in love with a jetta sport. But the entire time we were looking at getting into a golf John. Bertolet III helped us out to the fullest extent to get us into a car we wanted. It was a great experience and we are very happy with the experience we had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Family Atmosphere

By Searay503 on 2/21/2019 at 9:30 PM.

Highly recommend this dealership! It was refreshing to go in to a no pressure dealership that gave the time to completely go through your potential purchase. Jack (President) took us on a test drive and gave us a lot of information on the vehicle. When we got back, John met with us and moved us simply and quickly through the buying process. I cannot say enough about this dealership and recommend them to anyone! Great job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional - helpful

By ALIHUY12 on 2/18/2019 at 8:39 PM.

Great dealership I bought a beetle that I leased I also had it serviced Been dealing with them a long time And Will keep dealing with them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Felt like family

By Lindsay on 2/18/2019 at 8:24 PM.

My husband and I bought a 2019 Tiguan from J. Bertolet VW last week and had an AMAZING car-buying experience! Jack was so thorough with me when explaining the ins and outs of the vehicle, it being our first VW. Even with toting our one-year-old daughter along, we felt welcome and like a part of the Bertolet family! We absolutely LOVE our new Tiguan, and I have a feeling we will need to make a driving schedule as my husband is over the moon thrilled with “his” new car; I doubt I’ll get a chance to drive it! I recommend this dealership to anyone looking for a VW and will continue to share our wonderful experience with anyone who will listen! Thank you, thank you, thank you! 👍🏻👍🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treat you like family

By K Luckhart on 2/15/2019 at 2:56 AM.

I got a thorough demonstration of all the capabilities of the car I was interested in purchasing from Jack. Afterward I met with John and received a comprehensive description of the value of my trade and the price of the vehicle I was interested in purchasing. After we went over the details of the transaction I had a conversation with John much like the conversation I would have with a person I've known for years even though I had just met him. A few days later we came to terms on the purchase of a vehicle it was a smooth and friendly transaction. I've bought a lot of new cars in my lifetime and this was one of the most no-nonsense dealers I've ever dealt with no pressure, no games, no dealing with multiple individuals or add-ons just a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience when leasing my Tiguan

By BEADZ1967 on 2/6/2019 at 12:00 AM.

I gave a 5 star rating because I received helpful, friendly and thorough service when leasing my vehicle. I would definitely recommend this dealership to anyone shopping for a Volkswagen.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience

By Hempoverhop on 2/5/2019 at 10:28 PM.

Love Volkswagen, have had 6 throughout the years but this was by far the worst experience of dealer ownership I have ever come across. There for a month and a half cant fix problems and returned car grease all over plus bend rim. Dont go beware. Wont take responsibility for it either. Thanks guys for nothing

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME !!!!!

By tinagrube on 2/5/2019 at 4:47 PM.

Best buying experience ever ! Everyone treats you like family and they are very thorough in going over every feature in my new Atlas. I definitely recommend this dealership to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great place to buy a car

By Brian V Mount Joy PA on 1/29/2019 at 11:53 PM.

Great dealership. Amazing people. No BS here just honest hard working people. Love my new Tiguan SE. They gave me a great trade on my Jeep. Best car buying experience i have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle #6

By VWgirl! on 1/18/2019 at 4:41 PM.

I have been buying new and used cars from this dealership for 10 years for myself and my family. Always an exceptional experience. I know I will get the best deal on the vehicle I'm looking for with great service both during and after the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great, Fast, No pressure experience.

By Printguy521 on 1/8/2019 at 6:58 PM.

My son and I were in and out in less than 2 hours with our new vehicle. I never had a vehicle’s features explained to me as thoroughly as Jack did for us. From the windshield wipers to the braking system, I learned more in our 10 minute test drive than my previous 2 years owning the same vehicle. When it came down to negotiations Jack met me halfway and we closed the deal. There was never any pressure or hassle. I was approved for financing within minutes and at a rate lower than my credit union. The papers were signed and we were out the door to get home in time for my son’s basketball game. Thank you for the great experience. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly and Helpful

By CLFAUST on 1/7/2019 at 11:49 PM.

This is the second car I purchased from J. Bertolet, and I am extremely happy. Andy and Jack both took their time showing us cars and explaining their features, and they answered all of our questions. I felt like I was listened to, and I know that if I have any future questions, they are just a phone call away. Thank you, Andy and Jack! We love our new Tiguan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service

By PamD on 12/28/2018 at 12:00 PM.

Everyone at the dealership was so helpful & pleasant. No high pressure salesmen & they know VW well. I had an unusual request and they worked with me to do exactly what I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy in Orwigsburg

By Sonny on 12/25/2018 at 3:02 PM.

I pass another VW dealership on the way to J Bertolet and in every way it’s worth the extra distance. I’m very satisfied with the entire experience and will never return to my local dealership.

I would recommend this dealer.