Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like buying new when buying a 11 year old truck.

By Nelson in Texas on 6/18/2018 at 12:26 AM. Helped by Dash Williams.

We have bought a used 2007 Ford F-250 and have had some injector issues and J O Williams Ford is making things right. They are replacing the bad injectors and loaning us a car while doing all this out of their own pockets. I have bought many cars in my life time and have never been treated this well, not even when buying a new car. We highly recommend this dealership. You are just not going to find another dealership that will treat you any better. We also were treated good on the deal itself, gave me what I wanted and with no haggle at all. I did research and knew the actual value of my trade and knew the value of the truck we were buying, so I knew the deal was good. They put new running boards on and replaced a broken drink holder at no additional cost. Can't say too much good about Dash Williams and J.O.Williams Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By BR 549 on 5/24/2018 at 11:12 PM. Helped by Michael, Danny, Jim, Glenn.

Michael, Danny, and Jim were very helping with the purchase of my 2nd Explorer. I have been buying cars from them since 1978 and have always had the best experience with sales and especially with service (thank you, Glenn!). I highly recommend JO Williams Ford. I wouldn't have any other dealer decal on the back of my vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded all expectations.

By Scotty Wood on 4/9/2017 at 5:30 PM. Helped by Danny Sorrells.

We bought the cheapest car on the lot and Danny treated us like we had bought a new Lincoln for list. He knew he was well below book on the car but made us an even better offer. Danny stayed late after closing and showed the car separately to our college age son. Best buying experience we've had in 35 year of buying cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By sweettea on 12/18/2015 at 2:35 PM.

My rating was based on the fact that this is our third vehicle we have purchased from J O Williams and from vehicle one to vehicle three we have been treated just like family and the hometown boys will continue to get our business for a long time.. You tell what you want and they will find it! Dash is just awesome! The Holmes Family Tyler,Tx.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service! Worth the drive!

By Leigh1 on 11/13/2015 at 3:07 PM.

Such a great dealership! We drove 5.5 hours just to shop! And so worth it. Great service and great deals. We were ready to go within the hour of arriving with my husbands new truck! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car sales

By davidduncan1962 on 10/30/2015 at 1:35 AM.

I found your sales people very help and nice. They were informative but not pushy. They were interested my need and most helpful. I would highly recommend your dealership and it's people.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Dealership!

By crw on 10/27/2015 at 12:22 PM.

I gave this rating because I am always treated with courtesy and respect when I am ready to buy a car. I bought my first car at another Ford dealership here in East Texas and shopping around, I was treated like a bother. I had to practically beg salesmen to wait on me, one actually told me that 'we don't make any money off these cars'...as if I looked so stupid that I would believe they were just providing cars as a charity. Dash Williams always seems happy to hear from me, is very accommodating to my needs and schedule. I have never had a problem one with this dealership. I STRONGLY encourage single women especially to come here.....you will not be treated like idiots (as so many other dealerships do!) I have bought three cars here. The first two were Focuses, this time I wanted a Fusion, Dash worked with me last year and I decided I wasn't ready. I called him this year and I am in my new Fusion in no time! I LOVE this car. It is only a base model but it feels like a luxury vehicle! Silky smooth ride and great gas mileage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F250 Super Duty Platinum

By tac on 10/12/2015 at 11:29 PM.

Michael Williams and the whole group provide the best customer service bar none. I live in the Metroplex and yet still purchase my Fords from J.O. Williams. They are always very fair in their pricing and their service department is top notch. I have been a 13+ year customer and recommend anyone looking for a new or used Ford to contact them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience !!

By Vaughn,Paula720 on 7/24/2015 at 11:22 PM.

Thank you so much Phillip Anderson for making my purchase so easy !! I never dreamed things could go as quickly and smoothly as they did !! Y'all are awesome !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Car Purchase

By Jones Family on 7/6/2015 at 2:17 AM.

As 15 + years customer of J.O. Williams Ford, we are truly impressed with the professional representation of the company name in the way that Dash Williams, Jim Roberts and Josh Johnson made us feel welcome. We truly appreciate the honest representation of the Ford product and the personal service from the time we arrived on the lot until we closed the transaction. Dash, Jim and Josh are truly an asset to the company and to the East Texas Community. Thank you Dash and Josh for your time and expertise in explaining all the features of our new Ford Explorer and to Jim Roberts for a most professional handling of the paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of my better sales experiences. Will be back!

By Dan Z on 7/3/2015 at 8:36 PM.

One of my better buying experiences. Will be back! Not a high pressure sale.....Have been in business for a long time....family owned...small town atmosphere. ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with Josh Johnston

By bedairc on 7/1/2015 at 9:07 PM.

We have been customers of J.O.'s for many years, but this is the first time I've worked with Josh Johnston. He was wonderful to work with. I truly appreciate all he did for us. Thank you Josh!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect for international purchases!

By etjayhawk on 6/19/2015 at 8:20 PM.

Thanks Dash, painless experience! well, except for writing the check. Perfect internet sales experience. And just as good in person. I'm glad to see that nothing has changed in the 25 years since I first purchased a car at J.O. ;-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another happy customer

By jimbo125 on 6/18/2015 at 9:57 PM.

I am thoroughly pleased with my experience with this dealership. After finding the vehicle I had been looking for online, I called to inquire about the condition and price. I was given an honest assessment of the vehicle and felt comfortable enough with the salesman to purchase the vehicle without a personal inspection. Due to health issues, I was unable to pick up the vehicle myself. The salesman personally delivered the vehicle to my front door for a very reasonable price. The vehicle was exactly as described. It will likely be many years before I purchase another vehicle, but I am *darn* certain that I will buy from this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior sales & service staff

By Noonday Philip on 6/16/2015 at 2:35 PM.

This is the best Ford dealership, I've found, to purchase a new Ford truck. There's no "salesmen going to manager to get a final price". I believe these men are honest & ethical. From initial start to drive out, the process was great. This is the 3rd Super Duty I've bought from them & my next Ford purchase will be from J. O. Williams. I highly recommend this dealership to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased customer.

By Renita Griffin on 5/20/2015 at 9:59 PM. Helped by Josh Johnston.

I had a great experience with salesperson Josh Johnston. He was so nice and polite and so very honest. He was not a pushy salesmen that I have came across at other dealerships. He was patient on finding what I wanted. I am truly satisfy with my purchase of the Ford Escape. I thank him and other staff at JOWilliams. I truly recommend going there for your purchase of a vehicle. I enjoyed purchasing my vehicle from JO Williams. Thanks again I believe your the best!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By cando.ramos on 3/9/2015 at 7:55 PM. Helped by Josh Johnston.

I had a great experience buying a vehicle from Josh. He was very nice and enjoyable to talk to. He made it sooo easy for me too to get everything set up so that I could get the Escape. He was very quick to get back with me and to keep me informed. It really was a pleasure to do business with him. I would definitely go back to J.O. Williams in the future because I had such a great experience with them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Deal, Great People

By growdden on 3/5/2015 at 9:16 PM. Helped by Jim Roberts and Josh Johnston.

I have known the Finance Manager at J O Williams since high school days. He represents excellence and honesty, two factors that are essential to me when purchasing a new vehicle. My salesperson was Josh Johnston and a pure delight to work with in this purchase. He literally spent over an hour at delivery with me going over virturly ever function of the automobile. Anyone who has purchased a new vehicle in the last ten years and the proliferation of the computer driven compotents, knows that it is a brave new world. I appreciate the patience Josh had with me and my less than vigorous learning curve. I would recommend anyone to J O Williams Ford in Gladewater, Texas.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

from Daryl dmsgaff@hotmaiol.com

By dmsgaff on 2/2/2015 at 8:59 PM. Helped by Phillip and josh.

I have bought a ford escape and a ford f 150 from Phillip and josh and have been friends with them a long time they really treat u like family and not a number it is always a pleasure to stop in and visit and look around I am sure ill be back when I need another car or truck when I went to them they had a price for me within a few minutes and didn't have the hassle of going higher up in management to get an ok dmagaff@hotmail.com

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2013 truck

By gafforddaryl on 9/13/2014 at 11:34 AM. Helped by josh johnson and phillip anderson.

went and talked with josh and phillip and the got me in the truck at the payments i needed thanks for treating me like a friend not a number

I would recommend this dealer.