Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

3.2  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Service Advisor is a Sales Person

By Bcause on 8/17/2019 at 10:37 PM. Helped by Mitchell Quigley.

I have purchased four truck from Jennings Anderson and have always had them serviced there. This past week I brought my 2011 F350 in for a 45,000 mile service and a problem with check engine light. I felt that the service advisor sold me as many service procedures as he could, many of which were not warranted on a truck with 45,000 miles. One of the procedures was a repeat of one done less than 10,000 miles previously. Because of this I do not know if I could trust the service advisors in the future and just may have to take my business elsewhere

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

They didn't live up to the deal.

By Escape buyer on 6/2/2019 at 12:45 AM.

A bad experience from beginning to end. We ended up walking out on the deal because they did not live up to their end of it. We regret ever having wasted time with them. They were unethical, dishonest, and incompetent. We saw a car we liked on their website and had them send us the sticker so we could see what it had on it and the price. When we got to the dealership, we found they put a SECOND sticker on the car with another $1300 of dealer-added options, like paint and interior protection (which is invisible), tinted windows, nitrogen in the tires, and some insurance-like coverages, none of which we wanted. These are all the things consumer groups have been telling people to avoid for decades, but this dealership is still doing all the same old unethical dealer tricks. We drove around the lot in a golf cart for 15 minutes because the salesman couldn't find the car we came to see, and when we found it, it had a dead battery. After dealing with 6 different salesmen and managers, we came to a deal on the car, which included a new battery to replace the dead one. But before getting to a deal, we had to go through more of the same old dishonesty. They told us they were selling us the car "below cost" and "weren't making any money on it." Well, I must be the best negotiator in the history of the world because just about every car dealer for the last forty years has told me that. When I asked what the $150 Document Fee was for, they "didn't know". Just consider that at a wage of $20 per hour, that would pay for 7 1/2 hours of document preparation. Ridiculous. When we showed up at the agreed-upon time and day to get the car, they again couldn't find it and had done nothing to prepare it, including not having the new battery we agreed upon. We walked out and are glad we did. I would have regretted giving them my money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second-to-None Buying Experience!

By rleeharris on 2/25/2019 at 3:56 PM. Helped by Sonny Tydlacka, David Cruze, Jim Dames.

TREMENDOUS!!! I have purchased 20+ new cars over my years, and I have never had an experience like I did when I recently purchased my 2019 Ford F150 from Ford of Boerne. I would like to mention three employees, specifically: Sonny Tydlacka, David Cruze, and Jim Dames. From the moment I arrived at the dealership, I felt like family. The BEST salesman I have ever worked with came in the person of Sonny Tydlacka. I immediately felt like I had known Sonny for years, and the care he took to find me the right truck was above-and-beyond. Sonny wasn't just interested in getting me into any new truck, he was interested in finding me the exact truck that fit my desires. He was able to find a brand new arrival as if I had custom ordered it. He and David Cruze spent a great deal of time with me and my wife... way more than I had previously been accustomed during other new car purchases (many different brands over the years). They both were eager to ensure we knew of every feature and benefit of our new truck. It was clear they both were proud of their brand and the quality of their product! Enter Jim Dames. As the sales manager, Jim personally involved himself in our purchase and made us feel so welcome and appreciated. At no time did I feel we were being offered empty platitudes or being patronized. Their genuine care, attention, and sincerity were monumentally evident. As a team in new car sales, these gentlemen cannot be beat, and we truly felt like family... and still do a month after purchase. I would happily buy another vehicle from Ford of Boerne and recommend them highly! If you visit Ford of Boerne, ask for Sonny, Dave, or Jim and I can assure you that you will be treated as good as any customer can possibly be!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Zeke on 2/20/2019 at 4:49 AM. Helped by Felix.

Everyone friendly and very helpful. Felix definitely went the extra mile to help me with my Ford F-150 truck. Also, they found a safety recall which was fixed easily.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Julia M on 12/27/2018 at 5:46 PM. Helped by David Savanich.

I took my 1993 Ford Mustang in because the light on the dash board came up to "CHECK ENGINE", I talked with David, he called me the same day they checked it and found that the sparks that start the engine was failing. They told me they still made this part, and would have to order it. But, they found one and was able to repair it the next day. Excellet service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Little John on 12/26/2018 at 4:50 PM. Helped by N/A.

Did what they promised and on time ! Great Service ! The service department was extremely knowledgeable of the problem and preformed the service necessary to repair my vehicle. Again Great Service !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By hl101888 on 12/19/2018 at 2:02 PM. Helped by Mitchell Quigley.

My F-150 had a safety recall. I called Jennings Ford and the customer service was amazing. I spoke with Mitchell Quigley who was friendly, polite and helpful. When I took my truck in, Mitchell again was so polite and professional. I will definitely return to Jennings Anderson Ford for oil changes and any other needs. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Price and Best Salesperson to work with

By HALBARTLETT on 11/14/2018 at 4:16 AM. Helped by Shane salesperson.

Jennings Ford, is great. My name is Hal Bartlett and you can ask the manager or shane my salesperson for my phone number to call me because this is a real honest rating. I have a new 2018 Ford 4x4 xlt sitting in my driveway. I traded in my 2007 that I bought that year from Jennings Ford. So they know me, and wow, let me tell you I got a price for a 2018 unreal deal. 53K truck for 39K and my trade in. Best Price in town. It's loaded, so much new tech that it will take me forever to learn. You see, I'm 72, sell insurance now and have some rental property I love to take care of. Because I was a contractor in St. Louis most of my life. So that means I have never from the age of 21 not had a truck. Well there you go. You want some real country treatment head for Jennings Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new car

By Alan M. on 11/8/2018 at 9:09 PM. Helped by Tony Garcia, Jim Dames, Steve Lee.

My wife just bought a new Escape from the dealer. All the staff were extremely knowledgable and helpful. The price was also good. They are helping to get another car for me, so I am very happy. Would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't buy anywhere else

By David B. on 11/1/2018 at 2:00 PM. Helped by Will Bray, Jason Lay, John Bray.

I took my new F-150 to JA for service for more than 13 years, (I had not bought it there.) I got many years of great service from that vehicle, but it finally quit at 330,000+ miles. Earlier this year I bought a used F-150 there, which my wife has taken over, so recently I bought another used F-150 there. Both times the salesman was Jason Lay (and his boss John Bray). John Bray's brother Will Bray was my service manager for all those first 13 years, and was always honest and a straight shooter with us, and still is, and he remains our service manager today. I am 74 years young and have purchased many vehicles in my life and can tell you Jason Lay knows his product. I would be surprised if you asked him a question he could not answer about a Ford product, especially an F-150, but if he couldn't off the top of his head, he would have the answer for you in a few minutes. So, I expect your thinking well, this guy obviously lives in the neighborhood, and goes to this dealership because its handy. Well the answer is nope, our home is about 1.5 hours away from JA in Boerne. We go to JA because of the quality of the people there, and the quality of the product. I wouldn't buy anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Ghg125 on 10/26/2018 at 11:36 PM. Helped by Sam Castillo, Brandon Brady.

I am very satisfied with Sam Castillo and his manager. They are customer oriented and made my car buying experience amazing. Brandon Brady is also extremely helpful and very knowledgable. You have a solid team working at your dealership. I would definitely buy a vehicle from you again, and I will recommend others to buy at your dealership. Thank you for providing a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Angipi on 10/25/2018 at 1:38 PM. Helped by Dave Cruz.

Dave was great to work with both times we have purchased from Jennings as well as all of the staff. I would recommend Jennings to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By mbaford on 10/20/2018 at 3:09 PM. Helped by Jennifer Smith, Jeffrey Reed.

The service department at this dealership is great. My Escape is 5 years old and thanks to Jennings Anderson Ford is kept in tip top shape. Jennifer Smith, my service adviser always keeps me informed and I feel confident leaving my vehicle there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Service experience

By JFH123 on 10/9/2018 at 3:50 PM. Helped by Jennifer Smith - Service advisor.

Service exceeded my expectations. On this visit there was a limited window of opportunity to get the service done on my truck and the service team was to only get one item done but they instead were able to get everything that needed to be done within that window including the 2 recalls.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Go see Jim and Mike

By Oldsnuffy on 10/4/2018 at 6:13 PM. Helped by Jim Dames and Mike from Internet Sales Department.

Both my son and I owned Toyota Tacomas and were trying to decide to Tacoma or F-150. Looked at Toyota first and both Toyota of Boerne and Red McCombs Toyota pulled the old BS sales tactic of start high, let me get my mgr to what will take only to barely budge on price. Went in to JA Ford and met with Jim and Mike from Internet Sales Dept. Wow what a difference! No hassle, no pressure. My son bought a truck on Sept 28th and I came back and bought one on Oct 1st. We not only bought trucks that offered a lot more features, matched the mpg of Tacoma's for around the same price! Do yourself a favor and forget all the time searching in front of a computer. Go see Jim and Mike. They will find what you are looking for without all the BS sales tactics.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman!

By Wade C. on 9/24/2018 at 12:22 AM. Helped by Jason Lay.

My salesman, Jason Lay. He was the reason I bought from Jennings Anderson Ford. He was honest and straight foward with me through the whole buying process! I never felt pressured at any time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service department!

By Ryan D. on 9/19/2018 at 3:44 AM. Helped by Jennifer Smith.

I have never in my life gave a dealership a review until dealing with JA-Ford. Jennifer in the Service Dept. has been nothing short of awesome! I had an issue with a warranty-covered part and even though I didn't buy the SUV from them, they treated me like a long-time customer. Super friendly staff, honest, and thorough. Thanks.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Never Again a FORD. NEVER!

By LemonOwner2014 on 8/28/2018 at 12:22 PM. Helped by na.

I purchased a 2014 Ford Focus from Jennings in October 2015. The car is a LEMON and they knew about the class action suit on this make/model and sold it to me anyway. The automatic clutch went out in March, 2016 and again in July, 2017. I just had it in the shop Aug, 2018 with power problems (again). Because the clutch is only covered under a 60k warranty, they did not replace. They just "advised" how I should drive the car. The clutch will now cost me $700 for the part and 10 hours labor..to the tune of over $2k. My Goal: Sell the LEMON before the 100,000 mile warranty expires. Better yet - trade it in at Jennings and see what piece of C**P they try to sell me next. Disgruntled.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Certified Prewoned F150

By frnjgo on 8/23/2018 at 6:51 PM. Helped by Mathew, David, Steven.

Had some issues with the plates for a CPO F150 which I received late. I also had to get the timing chain replaced, which granted is a design issue that is known by Ford. It was covered under warranty. I also had to have service done for the rear defroster. David in service is a knowledgeable guy and he took care of business satisfactorily.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mom4TCU

By Mom4TCU on 8/15/2018 at 3:17 PM. Helped by Jennifer.

Very busy Mom here and Jennifer always takes excellent care of me! She is knowledgable, friendly and provides excellent customer service. I have been going here for over 4 years and have experienced zero problems. Jennifer is simply wonderful!

I would recommend this dealer.