Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.7  
Price
4.2  
Quality of Work
3.7  

Dealer Reviews

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Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Can not get back my entire refund

By Very unhappy on 9/16/2016 at 7:49 PM. Helped by Aldo Abad Brady Brandon.

We bought a used Ford Edge on July 3, 2014 and wanted to return it two days latter. We finally sold the thing on Aug 9, 2016. The dealer and Ford says we owned the thing for 52 months. July 3, 2014 to Aug 9, 2016 is only 24 months. Why should we have to pay for a service contract on a vehicle when we did not own it. They will not pay us $727.25 the amount we did not use.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST DEALER EVER

By Nicholas Mcwilliams on 8/10/2016 at 9:18 PM. Helped by Matt Zito, New cars sales namager.

Horrible experience.. Went in to buy my first Ford truck. I like black trucks but they didn't have one on the lot in my price range. They said they would get one from another dealer with no problems. I test drive a white one with navigation and a 3.5 ecoboost and they said the one they would be getting for me is "the same truck except it's black". I took their word for it and they put me through the finance department. Several days later, I take delivery of the truck and soon realize they sold me a dumbed down version of the truck they promised. No navigation and most importantly no ecoboost. They sold me a regular V6. When I confronted them about it they basically said there was nothing they could do except take the truck back as a trade and loose several thousand dollars. They screwed me over and I'm stuck with this truck that I hate. These people are crooked and liars and I'll never do business with them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure. Worth the drive.

By RangerXLT on 5/25/2016 at 6:10 PM. Helped by Jason Lay.

I purchased a used vehicle in 2009 from JAF and have had regular maintenance performed as well as unscheduled emergency repairs. Their prices are competitive and always what I anticipate. On the very few occasions that I had an issue with service, it was addressed promptly by Jeff Asher. Recently I have been looking for my next used vehicle and salesman Jason Lay has really gone above and beyond to satisfy my needs as a customer. He has even answered questions regarding trucks on other dealer's lots. The other dealer was trying to convince me that the Ford warranty did not stay with the vehicle and of course wanted to sell me a more expensive truck. The lack of pressure really makes the shopping process easy and relaxing, especially in their shaded lot. The experience here is not the typical big city dealership type and once you visit JAF it will be difficult to visit any other dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our Family has just gotten bigger

By Weimaraners rule on 10/10/2015 at 5:24 AM. Helped by Your finance department. I believe his name was Brian.

Trey and I have had a relationship for several months now through emails. My wife and I have just moved to Texas. Being former Government employees, our jobs still had demands that we had to resolve. Trey was understanding of our situation and afforded us extra time for travel until we could meet in person. Within 24 hours of returning to Texas, we made an appointment to see Trey. From the moment we met Trey was treating us like family members he had not seen for a while. We talked for about an hour without even talking about a new vehicle. Trey knew through our emails what we were looking for. Trey had already lined up several vehicles for us to test drive. It was not long before my wife had made her decision based on Trey's endless knowledge of the vehicle. His guidance was based on our wants and needs. You could tell our selection was based on Trey's advice not just by the largest sales amount. I do not know how long Trey has been with your dealership, but he is truly a very valuable asset to you. Dealing with a salesman is usually one of the most hated experiences for most people. Dealing with Trey was a tremendously enjoyed meeting. Even since the sale of my wife's truck, Trey still calls us making sure we are fully satisfied with our purchase and answered any questions about the new truck. I am currently looking for a new Mustang and I do not have to tell you where we will be making our purchase. Trey and your dealership have earned our unwavering allegiance. Rest assured our family and friends are going to get tired of us bragging about Trey and your Dealership. In closing, I must say Trey is the best salesman I have ever dealt with. Trey is not only a valued employee to you, He is one of the Finest men I have met. Please feel free to show this review to anyone and use it how you best see fit. I will also speak with anyone about Trey and your Dealership. Thanks again Trey!!!!!! Respectfully Dennis & Kay Onacilla

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trey Day - Very professional and Great Job!

By Fred K on 10/6/2015 at 2:46 PM. Helped by Trey Day.

I am from out of town and visiting family while truck shopping. Found what I wanted at Jennings and had great service from the Ford Team starting with Trey. He was very thorough, professional and personable throughout the experience. He took care of everything in a very timely manner and had the vehicle ready for my return trip! Thanks for a great experience...felt like it was a local experience even though I was 1,000 miles from home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trey Day is awesome!!!!

By Melissa Aguilar on 9/28/2015 at 6:57 PM. Helped by Trey Day.

I was stationed overseas and was looking for a new truck. I had a friend recommend Trey and within a a day or two, Trey had found a truck to meet my requirements and when I landed back stateside, Trey had MY truck waiting for me in the lot. He took the time to get to know me and what I was looking for. I absolutley enjoyed my car buying experience with Trey and through Jennings Anderson Ford. He is the best, thank you again, Trey!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trey is the BEST!!!

By ExplorerXLT15 on 6/12/2015 at 1:31 AM. Helped by Trey Day.

Trey made the experience very positive! I was able to test-drive a new Explorer, trade-in my vehicle, and drive off the lot with the new SUV all in the same afternoon.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trey Day - Another great experience!

By cthompson on 6/11/2015 at 1:21 PM. Helped by Trey Day (sales), Jesse (service).

I went "looking" for a new truck this past weekend and ended up buying my second one from Trey. He knows his stuff and tells it like needs to be said. He has great customer service, listens to what you want to get and finds it for you one way or another. He even washed my new truck for me when I brought it in for some add on equipment work! So service after the sale, which doesn't seem to be the standard these days, but it should be! If you want to get a vehicle, ask for Trey Day! C. Thompson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TREY DAY ROCKS!

By Amy on 6/5/2015 at 11:03 AM. Helped by Trey and Brandon.

This is THE place to go to get your next car/truck -- Trey is knowledgeable, accessible, helpful and efficient. A super-pleasant car-buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By Zeke on 6/2/2015 at 4:07 PM. Helped by Shawn.

Everyone was very helpful No pressure to make a deal Shawn was very helpful and worked with me. Clean facility Brandon in credit was very helpful as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME VISIT!!

By RRodriguez on 6/2/2015 at 3:36 PM. Helped by Brett and Brandon.

I went car shopping on Saturday. Before I visited JAF, I went to 4 other car dealerships. I encountered high pressure saleman. They all made me feel like they were more concerned about making a sale than what my needs and wants are. Even though I prefer FORD, I was open to purchasing something different. However, my experiences with the dealerships prevented me from pulling the trigger on a purchase. I was going to call it quits and decided to drive to Boerne. I'm glad I did. I was met by a product specialist named Brett. He quickly identified my needs and wants. He took the time to show me several vehicles. Even though it was storming he did not let that stop him from showing me a few vehicles in the rain. I picked out a vehicle that I was interested in. It was a breath of fresh air to know that I didn't have to worry about haggling the price, due to the fact that JAF has the lowest price already marked on the vehicle. I met with Brandon the financial manager. He took time to explained the different warranties available to me. After choosing one that met my needs, we finished the paperwork quickly. Brandon explained everything to me and was patient while I asked questions. After the deal was finished everyone made me feel like part of the JAF famliy. Brett walked me around the facilty (which is very spacious and comfortable) and showed me the Service Department and other sections that I might utilize. I felt good with making this purhcase and I will come back when my wife is ready to purhcase a new vehicle. Good Job Guys !!! R. Rodriguez

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excelent

By Arceliacantillo on 6/2/2015 at 2:03 PM. Helped by Garry.

Great customer service. I have no complaints about them. If i ever buy another truck i will defiantly buy form them. Fast and efficient. Its hard to find great customer service like this anymore. They really do care about the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By jen on 6/1/2015 at 12:03 PM. Helped by Jennifer.

The people at Jennings Anderson Ford are friendly and provide wonderful service. I will absolutely come back and recommend to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, Great Service

By jaavila on 5/31/2015 at 11:28 PM. Helped by Jason Lay.

My son and I came in looking for a used car for my son. We received great service from Jason Lay. Once we explained what we were looking, he showed us exactly what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best

By Fred on 5/30/2015 at 3:22 PM. Helped by David Garcia.

I am 70 and have avoided dealerships for service until now. Jennings Anderson is so good that I do not hesitate to bring all my service work to them. I trust them and appreciate the personal touch provided by David Garcia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

FA001

By Rocketman on 5/30/2015 at 5:33 PM. Helped by David Garcia andJennifer.

I have taken my 01 truck to JAF since moving to Boerne 13 years ago. Thanks to David Garcia, who is always prompt, courteous, and knowledgable, it was another good trip. David keeps me informed as to what is needed to keep me running.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Happy

By jopax on 5/30/2015 at 12:04 AM. Helped by David Savanich; Frank Ibarra.

I am always happy with the service I receive at JAF. My go to guy, David Savanich takes care to address any thing I want or need done. That said, I put my trust in David & have never been disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jennings makes it easy to get the work done

By Joan on 5/29/2015 at 4:34 PM. Helped by I spoke with Will and a knowledgeable women at the cashier desk. The techs were Kelvin & Jesse.

I came home from out of town and was greeted with an Engine light staying on and a recall notice in the mail. I dropped the car off using the overnight service. Will called me first thing in the morning and assured me he could have all the issues addressed (the recall notice said, "dealers may not have parts and to call ahead.") They repaired a canister valve in the engine, the recall door handle inspection, check the battery, brakes and 25 other things at no charge. I requested and paid $42.00 for new software. Because of the employees professionalism, from the time I dropped the vehicle off to pickup, I felt confident the job would be done right. Joan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always good service

By Mat1963 on 5/29/2015 at 3:30 PM. Helped by Will and Shuttle Driver.

The shuttle service was very prompt and friendly. Will was dealing with multiple costumers but still took the time to be helpful and courteous. Check Engine light issue was resolved and inspection completed in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GOOD SERVICE

By BIG HARRY on 5/24/2015 at 7:37 PM. Helped by DAVID SAVAVANICH.

TOOK MY FORD TAURUS IN FOR REGULAR SERVICE.IWENT HOME AND GOT A CALL FROM DAVID SAYING THAT THEY FOUND A PART ON THE STEERING WHEEL THAT NEEDED REPLACING ,AND THAT HEWAS ORDERING THE PART.I WASNT EVEN AWARE THAT THERE WAS A NEED.THANKS SO MUCH

I would recommend this dealer.