Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
2.9  
Friendliness
3.3  
Overall Experience
2.9  
Price
3.1  
Quality of Work
2.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

terrible

By JeepGC on 5/5/2017 at 6:59 PM. Helped by Dean.

Deceptive dealings...wound up having to pay disposition fee after being told I would have no further dealings with leasing company ("pull ahead program"). Forgot to send last lease payment, had to call JYD to remind them after the 10/15 day period where I was to receive a check. Also ran credit on a vehicle I had no interest leasing.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional personel.

By Elcompra1 on 1/7/2017 at 4:25 PM.

I would not recommend at all,they're not professionals and also poor or I would say very poor management as well as personel,and also unorganized in all aspects paperwork communication.They really need to learn how to treat customers and to run a business. If you're looking to buy or lease and don't want a horrible experience yeah don't go there.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Messed us up Badly

By Marniewings on 10/3/2016 at 8:58 PM. Helped by JD.

Originally my mother and i were in a chevy and being the payments were high, we wanted to get into something cheaper. so when no dealer would help us here, we turned to them. Originally we were told we were getting a 2016 Hyundai Accent and that the payments would be a hundred or so less then what we were paying. It all sounded great. Then, we had to call to find out what was going on a few days later. Story changed to a 2015 Hyundai Veloster which was fine. Was told by JD that payments would still be less and that the payoff for our original car had to be taken care of. We were told not to worry etc. Day came and delievery of the car was fine. Signing the papers and found out that the payments would be about the same as what we were paying before. We figured okay well we're getting a newer and better car which was okay. HOWEVER, a few days later GM was contacting us about the payoff. we told them to contact JYD being they were handling it. Days went by and GM was still contacting them about the payoff. JD was told even before the deal was done that they HAD to be paid off. Still nothing. So basically this placed MESSED us up bad being now we MIGHT be responsible for two cars and thats something that we cannot afford. They were told that they HAD to payoff original loan even before we got into the deal. Granted we got a nicer newer car but we're hoping that we don't have to have an issue with GM possibly coming after us for the balance being my father died recently and i'm disabled. NOT GOOD.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and Straight Forward Experience

By Elisav123 on 8/11/2016 at 10:53 PM.

I was recommended to Jason Taylor by my brother-in-law who had a great experience purchasing his vehicle. Jason was immediately friendly, accommodating, straight forward and sincere. He did not try to pull any fast ones on me and gave me honest opinions. He was also extremely available and quick to answer all my (many) questions. He was patient and very funny. I enjoyed my experience and was thrilled to receive my car ahead of schedule. I would highly recommend Jason and would use him again for my future car buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Lease experience and such a pleasure

By Ctina4 on 6/28/2016 at 2:25 PM.

This is my first time leasing a car and JYD was recommended to me by a friend in the auto business. They made the process super fast, easy, and as inexpensive as possible. My contact Jason, was readily available and beyond helpful. I highly recommend this company and especially Jason.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam artists and crooks

By benzboy429 on 5/13/2016 at 10:36 PM. Helped by Mike.

Don't waste your time...scam artists...you can get better pricing from a dealer....paperwork never showed my $1,000 down payment ? Where did it go in their pocket? Went to a dealer and got the car for the same $ down jyd wanted and the car payment was $54 cheaper a month.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By _elooxd on 4/20/2016 at 2:30 AM. Helped by Apolinar Duran.

I have given this rewiew because it's been actually the best dealership experience I have had . Employer Apolinar actually took time with us customers to give us what we want and make us happy not just to sell us or trade us a car but to be happy with what we actually want and needed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend!

By T. Hall on 10/24/2015 at 5:13 PM.

Mr. Singleton is a man who knows his stuff. He was great from beginning to end. He made me very comfortable in knowing that I will get a good deal, which I love when looking to lease a new car.Thanks again! Can't wait to work with JYD again once my lease is up in 3 years.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very Disappointed

By Sha Bartholomew on 10/24/2015 at 3:43 PM.

Leo Singleton, lied and said whatever he had to say to get me to come into JYD for a deal on a Jeep I was looking into. I called around 3:30pm he gave me a great qoute however when I went at 5pm it was an Entirely different. The environment made it worse, a group of young unprofessional men they were loud joking around, it was like a hangout spot. I will never go back to this place again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Business and Customer service

By pcetina on 6/24/2015 at 8:07 PM.

JYD and specifically, Jason Taylor, were great to me throughout the whole process of leasing my first car. They're a business that would do whatever it takes to treat its customers right and I couldn't be happier with the way I was treated. Mr. Taylor worked very hard to make sure everything would fall into place for me, was very respectful and helpful. I do not think many, if any, car dealerships out there would personally drive the car to you while you (the customer) gets to relax and fill out paperwork in the comfort of your own home. All together a great experience and I would recommend this place to anyone looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast & Easy

By AngelLiv on 6/11/2015 at 4:14 PM.

I worked with Adriana from JYD and she made getting my new truck a breeze. There were no dealer games being played and she went as far as taking car of my registration, inspection & insurance for me. The process was so easy that I didn't even have to go into the shop until it was time to pick up my car. I would recommend Adriana & JYD to anyone trying to lease or purchase a car. It's awesome because they can get you anything you are looking for. Doesn't matter if it's a Kia or a Maserati, they will help you out. Best experience I've had and I'm already on my sixth car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfactory

By Bbonfiglio on 5/4/2015 at 4:54 PM.

Anthony Donnadio from JYD leasing made my first time leasing a car a pleasure. Any inquiries or questions were rapidly answered. I was very satisfied with the service I received. Anthony not only was accommodating, he went the extra mile to get the price quotes I needed. I definitely will be going back there for years to come. -Brittni

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable Service

By Geronimo on 4/18/2015 at 9:56 PM. Helped by Richard Borrello.

If you treat them right they will come. JYD is just truly amazing. You will feel like you are dealing with family-the ones you just love spending time with. Truly respectful, no pressure sales. It is my families 2nd round with them & we are truly satisfied. You get exactly what you want. David

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE AWESOME DUO!!!!!!!

By gotfaith11 on 4/6/2015 at 7:56 PM. Helped by Balgo, Verdell.

OMG JYD Auto Leasing & Sales LLC is like no other dealership you feel SOOOOOOO welcomed from the time you enter the door until the time you drive off in your new car Verdell & Balgo are an AWESOME team they explain everything to you. They DO NOT make you feel like they are rushing you. Never in a million years would i ever think that i would be driving a brand new 2015 car i had to travel a little ways to get to the dealership BUT it was ALL worth it. If i had to do it all over again i WOULD NOT change a thing. Thank you Verdell and Balgo. P.S. the air freshener that was in the car is the BEST it smells SOOOOOOO GOOD (CAN I PLEASE BUY SOME FROM YOU GUYS) LOL. If I'm ever looking for another car JYD will be my 1st choice. I've been telling everyone on my job about Verdell and Balgo at JYD Auto Leasing & Sales LLC. ONCE AGAIN THANK YOU FOR EVERYTHING YOU GUYS ROCK!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazingly quick, easy and stressless !

By d21mena on 2/5/2015 at 5:17 PM.

I originally went to Best Buy Leasing to try and obtain some lease prices. After over 2 weeks, I could not get a cost nor a return phone call from the original person I dealt with. This was my first dealing with a leasing company and was feeling it was easier to pay higher prices from a dealer, than to deal with the stress. Then a friend recommended Adriana to me, so I gave it a shot. Adriana was extremely helpful and had prices to me within an hour, with car delivered within 2 days. I would highly recommend JYD and Adriana for your next lease or purchase !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By everlast202 on 1/26/2015 at 9:03 PM.

Had an awesome experience from the moment I walked in. I dealt with Adriana and Richie but mainly Adriana. They were both very resourceful, efficient and Adriana followed through with me until I had the keys to my X5. The entire process was seamless and quick! Didn't know there was an alternative but now that I know, I will definitely continue my car leasing through JYD.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made my Dream Come to Reality !

By kclove on 1/20/2015 at 6:51 PM.

I was in an accident in the begnning of 2014 and my car was totalled and I did not know what to do. I didn't have the best of credit, I didn't have a whole lot of money to put down on a car...I was injured so taking public transportation would have made my life so much harder and would have delayed my recovery. I went to JYD and they made me feel so comfortable. They sat down withh me and gave me all my options and together we choose the best option for me. They were very professional, curdious and fast. They took care of everything. I walked in on Thursday and Friday My New Red 2014 Hyundai Accent was ready for me. I felt like I was in a dream. I never thought that I could be so blessed. I recommend them to a deer friend and she was so pleased with her experience and her new Truck. Thank you JYD. Best regards, Kellyann

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Exceeded My Expectations!

By Mizunderstood on 1/20/2015 at 5:16 PM. Helped by Richie.

JYD makes it happen! They move fast and most important efficiently. They have the best customer service around & now I wouldn't do business with anyone else if it isn't them. Let me tell you my story briefly, I had to take my new (2015) car to get serviced because I was feeling a shake to it along with all the lights on my dash that came on. JYD sent me to the house (Bay Ridge Honda) to get serviced. Once I got there, they did not want to give me a loaner. (A real wise a** was trying to tell me that they do not give out loaners). I call JYD up immediately and told them what was going on. JYD jump on the phone and long behold I had my loaner. Bay Ridge Honda, let me tell you they are the worst! (with the exception of the valet parking guys, the women/cashier in the office and last but not least there night manager Andrew) There attitude is like if your annoying them because now that you are there they have to work. The story continues, the day I go to pick up my car, there was a scratch that was extremely noticeable on my car. (All of this is taking place after hours) I immediately call my sale's rep at JYD and explained to him what happened. He was just as upset as me, which made me feel great! He reassured me that this problem was going to be fixed and it was going to be at a zero cost to me. As we speak my car is being repainted, JYD provided me with another loaner at no cost to me and when I pick up my car in the next two days JYD has promised me that I will never have to go there again. Thank god because I do not have the patience to deal with rude & incompetent people. Point of this story, Is JYD is totally awesome! they do whatever they need to do to keep their customers happy and stress free! There customer service is fa-nominal. They really do go the extra mile. I am a very hard person to please, so for me that have super exceeded my expectations. Keep up the great work JYD Family!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!

By Antman622 on 1/20/2015 at 11:50 AM.

I had an excellent experience. The process was very fast and easy. I went to several different dealerships and had no luck. I heard of JYD from a friend and had a new car the next day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By 11 on 1/19/2015 at 7:52 PM.

Adriana is extremely friendly and helpful. She is professional and very dedicated to providing you with a painless experience. My experience was quick and simple.

I would recommend this dealer.