Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By donna65 on 9/13/2019 at 8:34 PM. Helped by Matt McCall & Lee Griffith.

I’d highly recommend Jack Kain Ford for a vehicle purchase. They made our visit a great one and no one can match their kindness and promptness. All our needs were met and we purchased the truck of our dreams. Thank you Bradd Gray and all the staff who helped us!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bradd Gray sold me my new SUV -- premier experience!

By Berner Mom on 8/19/2019 at 7:06 PM. Helped by Lee Griffith - Business Manager.

Bradd Gray answered the phone when I told him that I was looking for a specific vehicle that was on Jack Kain Ford's website. He confirmed the car was available and when I arrived to look at it, he had it pulled in front of the dealership with a sign that said Welcome Anne -- he even spelled my name correctly. Oh, and prior to getting there, he sent me a video where he showed me the vehicle and all of it's features. Was THE BEST sales experience I've ever had and I've purchased a lot of cars. Everyone at the dealership introduced themselves and welcomed me to the Jack Kain Ford family. Thank you to everyone and especially Bradd Gray.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Mark on 8/11/2019 at 11:55 AM.

Stopped by Jack Kain Ford yesterday looking to purchase a new Ford Escape. Had ome of the best car buying experiences of my life! All of the staff was extremely friendly and helpful and applied no pressure at all for us to buy during the whole process. Our salesman Bradd Gray was very helpful and did an excellent job and I would recommend anybody wanting to purchase a new vehicle to look him up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales service

By anderson2019 on 8/10/2019 at 1:39 PM. Helped by Lee Griffith.

My husband and I recently bought two Ford Escapes and the sales experience from Patrick Profit was excellent. He was able to answer our initial questions about some of the new safety features. After we got home and started reading the manual we had even more questions via several phone calls and Patrick was of great help with things we didn't quite understand. He and Bill Kain put together a longer term extended warranty because we keep our cars longer than most people. Lee Griffith was very helpful explaining the extended warranty. Much appreciated. We've bought all our Fords from Jack Kain since 1995 because of the personal service we've experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By dhughes859 on 8/7/2019 at 5:49 AM.

Bradd Gray took care of me as soon as I stepped on the lot. I found a Tacoma they had online and was looking to trade in my vehicle. Bradd made it happen. Very easy, smooth process. 10/10 would buy from Jack Kain again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING CUSTOMER SERVICE

By mmn7 on 7/30/2019 at 2:42 PM.

Our car buying process was very positive and a smooth process. Bradd and Bill walked us through each step and was very helpful in ensuring all vehicle service history was made available including introduction to the service department. Every person who we came into contact with during the buying process were exceptionally welcoming and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Wonderful Buying Experience!

By Scarlett on 7/17/2019 at 8:16 PM. Helped by Max Andreoni.

Thank you to Max Andreoni and Bill Kane for assisting us with the purchase of our 2018 Ford F-150 Truck. We live outside of Lexington but Max and Bill worked very hard to earn our business via phone and text messages. This assisted us greatly by saving us time as we are very busy professionals and do not wish to spend hours negotiating for a vehicle. Highly recommend these guys if you are looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By browning25 on 7/17/2019 at 5:11 PM. Helped by Loan Officer---Lee Griffith.

We had a Great experience buying our used 2017 Titanium Escape from this dealership. It was well worth the drive from Bowling Green, KY to Lexington to buy our Escape. I located the dealership on the internet & took a chance on calling them. Glad I did. Our salesperson, Mike Flaugher, was wonderful. Prior to driving to Lexington Mike and I had several calls and he understood what we wanted on an Escape. He had two of them on the lot and sent us vidoes of them. We were given a good trade in on our 2014 Ford Flex Limited. Our loan officer, Lee Griffith, was so nice and had a good knowledge of the type of car loan we were wanting. Thanks Lee. Thanks Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional !!!

By Tim. P. on 7/16/2019 at 1:53 AM.

Thanks to Mrs Luann and Mr Matt they turned a bad week into a great day. My vehicle had been totaled and with all the crazy stuff that goes with it thru the insurance company and getting a rental all the paper work signed and get it notarized. I decided to stop after work ar Jack Kain Ford to price a few vehicles I had no idea I would be leaving there in a new 2019 F150 and best of all their was no hassle included and that my friends is professionalism at its best thanks to the profesionals that work there. oh yea the rental i had was from enterprise Jack Kane Ford also has interprise I put the keys in a drop box and drove off in my new truck. Thank You Tim. P.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Kim P on 7/9/2019 at 1:29 PM. Helped by Max.

We came up late in evening got there around 530. Drove the car and decided to buy it! We was leaving the lot at 7p. Everyone super friendly and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By PTW628 on 6/26/2019 at 11:39 AM. Helped by Nik Venn.

As owner of a construction company we have a fleet of 20 vehicles. We have a variety of makes and models and have purchased from several different dealerships in the area, Jack Kain Ford is far above any of the others. Their staff is very welcoming and were accommodating to our needs. We're very happy with the purchase and the experience. Thanks to all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seventh Purchase

By Mike321 on 6/14/2019 at 11:50 PM. Helped by Lee Griffith.

We purchased our seventh vehicle from Jack Kain Ford, The dealership would be the one to benchmark if I were in the car business! They have been top of the line seven times for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By pas804 on 6/9/2019 at 1:11 PM. Helped by J.T..

We were kind of dreading having to go out and shop for a new car. We had a plan on which dealerships we would stop at and the vehicles we would like to test drive. Kain Ford was our first and last stop. Our whole experience was great no pressure at all from anyone. We were met by our sales person J.T. and he respected our time to talk alone when needed. They were all willing to work with us to give us the best deal. We want to thank J.T. for helping us achieving this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 F-150 Purchase

By greeneju on 6/6/2019 at 4:56 PM. Helped by Nik Venn.

Good experience and Jack Kain Ford worked hard to earn my businesss. Great incentives and great trade in value provided. Responded well to follow up calls and stayed late to get the sale completed. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Bradd

By Kelly B on 5/26/2019 at 2:01 AM. Helped by Lee Griffith.

I called and spoke with Bradd Gray about a 2016 Ford Edge. He was extremely helpful on the phone and had it waiting for us up front to test drive. Bradd was extremely knowledgeable on the vehicle and took time to now only tell us about but demonstrate every feature. That truly was refreshing after having just left a dealership where the sales person was constantly googling things on their phone. He never pressured us, took his time with us and made test driving the vehicle comfortable. The Edge was reasonably priced and both Bradd and the David Griffith worked with us on the price. Lee Griffith was wonderful when helping us with our financing. She thoroughly explained our options and didn’t pressure us to add any extras. Everyone we came in contact with at Jack Cain (including the owner) was warm and welcoming. By far the best car buying experience I’ve had. Thank you Bradd for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process from start to finish

By Silas on 5/26/2019 at 2:00 AM. Helped by Lee Griffith.

We spent two days at a different dealership, being told one thing and then receiving another. With Jack Kain we got a car with less mileage and more features, at the same price with none of the haggling. Bradd Gray spoke to us over the phone and made us want to drive from Elizabethtown. When we got there he took good care of us. He didn’t pressure us, he was very knowledgeable, he made the process simple and easy. Lee Griffith helped us with the paperwork, also making it an easy experience. Will definitely recommend Jack Kain Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bigbill on 4/21/2019 at 11:58 AM.

Mike Flaugher and LuAnn Campell were very helpful and knowledgeable of their products. David was very knowledgeable of the loan process and advised us of the options to get the best loan deal for us. Donna Sturgeon was very patient and made sure we understood the contract every step of the way. We walked away feeling as we received the best of service, an excellent deal, a great product, and made the right decision with Jack Kain Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A trustworthy Dealership!

By Velvet Maroon on 4/5/2019 at 11:28 PM.

I will always buy/trade with Jack Kain Ford. My experience when buying my new Ford Explorer was the best with personalized service from Bradd Gray my salesman, Lee Griffith providing all the options for me to choose from so I can take care of my new vehicle. The Service and Parts Department are amazing and strive daily to provide quality customer service. Customer service is their mission statement for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A+ Experience!

By MAS on 3/15/2019 at 8:59 PM.

My husband and I had the best experience at Jack Kain Ford! Bradd Gray went out of his way (in the pouring rain) to help us! It was a no-pressure experience, and Bradd even kept our 5 year-old daughter interested and engaged, which made the situation even less stressful. I can't say enough good things about this dealership. My husband and I will drive straight to Jack Kain Ford when it's time to buy another vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, friendly sales team

By shartank on 3/11/2019 at 1:32 PM. Helped by Lee Griffith.

Honest, personalized service that made the dreaded car-buying experience a real pleasure. They helped us acquire financing with an interest rate that was less than half the offer we had from our own external credit union, and took the time to explain everything very simply without making us feel talked down to. Mr. Kain and his team take exceptional care of their customers and treat you like family!

I would recommend this dealer.