Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I Will Never Buy a Car Here

By Jfairturn on 4/10/2018 at 11:06 PM. Helped by None.

Terrible. They pitch you as how they are this transparent dealer and how important their customers are. I overheard the manager, Steve was his name, speaking so derogatory about a customer who was trying to negotiate a price on a car. It was so unprofessional. It was like he took it personally that the customer was trying to negotiate. One of the other employees sitting next Steve was laughing at everything Steve said, and brown nosing Steve to death. I was waiting for Steve to pet him and say, "good boy". He was a short, heavy set fellow that spoke with a fake New York accent. It was like being in a high school locker room. After I heard this, I left. I'll never buy a car here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first experience!

By A bingham on 12/2/2017 at 4:07 PM. Helped by Stanley.

Have just leased my first vehicle from Jackson Chevrolet. Salesman Stanley was terrific -friendly, responsive and true to his word. I found this a first rate experience. Thank you, Stanley!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deals and Best Service.

By Wes on 10/24/2017 at 2:21 AM. Helped by I forget Names, I just love the over-all Team Experience..

First let me say that I'm not shy to have my Services done at a Dealership. I LIKE to keep everything on one computer. That being said, These folks at Jackson are GREAT! I bought my First from them Online (without a test-drive). Salesman worked with me to pick-up. When I got there and saw it, I found that it had so many more "Features" on it than I had expected ! At the Price I was willing to pay for a "Base" Model. (I guess chevy's Base Models are Awesome) ! And when I go in for Service, they Check Everything, and Never have said yet that "I need this-or-that" extra. (This may be "outta-place" here, but I find the Same results with my "Roberts Dodge" Dealer for my 1998 Durango.) Anyway, i went Back to Jackson Chevy when my daughter needed a car, and we got another.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By am1052000 on 7/4/2017 at 1:26 AM. Helped by Matt & many in service department.

I have to say that going to a dealership is one of the last things I would ever want to do. So, I was pleasantly surprised here at Jackson Chevrolet. Salesman Matt was very nice, informative & not pushy. He even had the owner come meet us (she was very professional & nice too). And they are still nice to us even though we were tough negotiators! lol. Service department is welcoming & helpful. They called me to gently remind me that I was due for service as well as tell me there were two minor recalls (more like updates) needed. They even washed & cleaned my car! A+++++ dealership! Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE CALL FOLLOW UP

By BonB on 6/21/2017 at 2:17 PM. Helped by Tom ?.

Received a call from the service manager, regarding a comment I wrote. I never expected it, and was very happy to see a company that still cares about the customers. I still love my car, and tell anyone I know to go to Jackson, this is one more reason for me to recommend! Plus, as an added, I love how you do Pet Events! Thank you all so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience 5/17

By Chevygal on 5/21/2017 at 8:58 PM. Helped by Tom, Tim, and mechanics are wonderful..

Been going here for 30 years now and many cars purchased and serviced. Great place. Service department is efficient, knowledgeable, honest, and customer friendly. They try to please and listen to concerns. We keep coming back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Purchase

By bowtie fan on 5/2/2017 at 2:39 AM. Helped by Stanley Statkiewicz.

In April we purchased a new Traverse. This was the fourth new vehicle we have purchased from Jackson and the third one where Stanley Statkiewicz was our sales representative. As usual the experience was an excellent one. Stanley is knowledgeable, professional, courteous and extremely helpful. His low key, professional demeanor makes the car buying experience a good one. I live in East Hartford which is home to another well known Chevrolet dealer and have first hand knowledge of how stressful and discouraging the car buying experience can be.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Felt ripped off

By AlwaysFearOfReprisal on 4/19/2017 at 12:12 AM. Helped by Salesperson Bill.

Bought a part (shifter cable) that was later part of a recall. I felt I should have received a refund for the part - especially since it had the same defective issue. I was basically told it wasn't their problem even though I had bought the part from them. I would not recommend their sales department either. I should mention that the salesman was not the one that mislead me. It was in finance when the contract was being signed. We were promised 2 things. I read the contract, but I don't know if the "copy" I got was different or what, but one wasn't there. The other item, when I called about it, I was told the owner had to approve it - even though it was in the contract. The owner kept not being available until the time limit had passed. I was also treated like crap as a handicapped person. Their top sales guy likes to use the area where the handicapped spot is. He habitually parks his newly sold cars where a person in the handicapped spot is blocking it in & then insists they move their car immediately to let his person out. If I could go back & forth moving my car, I wouldn't need the space in the 1st place. This is an old dealership that is still in business because the original owner was honest & big on customer service. The family member running it now (granddaughter?) is running it into the ground because she only cares about money & is not smart enough to get that the money is in repeat business & word of mouth. I won't go back for ANY reason!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on Cobalt

By Jules on 4/8/2017 at 4:40 PM. Helped by Scott and John.

Thank you to John, Scott and Tim in the Service Department for taking great care of my car and myself. They kept me in the loop through the entire process! Very professional! I would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase

By CRUZE on 2/5/2017 at 12:35 AM. Helped by ANDREW.M..

Syed and Diana-lyn 2/4/2017 Great service and entire process was hanlde in prfessional manner by Andrew M and he made us feel welcome and we are glad that we choose jackson chevorlet and our thanks to ANDREW M

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Easy buying experience!!

By DarleneC on 1/16/2017 at 10:29 PM. Helped by Stanley and Kevin.

Stanley and Kevin made the buying experience easy!!! I would recommend this dealer for any Chevy vehicle!!! They were friendly and easy going and very patient!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Lease

By chevy2121 on 8/29/2016 at 10:48 PM. Helped by Stanley Statkiewicz.

Was helped lease a new Chevy Trax by Stanley. My dad called ahead to get some information. He was so helpful and informative! Thank you, Jackson Chevrolet!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Truck Purchase!

By rmartindale on 8/3/2016 at 2:17 PM. Helped by Andrew.

My fiancé and I worked with the sales rep Andrew and he was phenomenal to work with. He was very patient and knowledgeable throughout the entire process. He was very personable and made sure that we were completely comfortable with our new truck before driving away with it on delivery day. I never felt like he was hiding anything from us in order to make a sale - he was very honest. There was an issue with the Bluetooth not working properly and he spent a very long time with us getting it figured out so that we were completely satisfied. Kevin the finance professional was also very informative and there were no hidden fees attached to the purchase. Vin-etching was easily removed with no push back and he was very knowledgeable. I would absolutely suggest this dealership and Andrew especially to my friends in the future.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Getting a new truck

By Thomas Thayer on 4/12/2016 at 11:12 PM. Helped by Stan Statkiewicz.

I recently bought a new Chevy Silverado from Jackson Chevrolet. I called on Stan Statkiewicz to help me with this process. I have used Stan as a sales representative in past and like the way he does his job. He nows the product inside and out. I am glad I returned to Jackson to do the purchase. I bought my first truck from Stan in 1979 and another in 1999.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying experience

By pjwjaw on 3/26/2016 at 1:23 AM. Helped by Stanley Statkiewicz.

It is always with great hesitation for me to walk into a dealership but as soon as I walked into Jackson Chevrolet in Middletown, Ct I was greeted by Stanley Statkiewicz. He was so kind and so sweet I wasn't sure I was there to buy a car! We talked in his office and I told him what I wanted and he jumped off his chair and went to find the exact white beautiful suv Equinox that I was looking for. Stan made my car buying at Jackson Chevrolet a pleasure. Thank-you to the kind staff and especially Stan. Sincerely, Pamela Ferrara Wadding

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience at Jackson Chevrolet

By aitrus00 on 3/2/2016 at 12:57 AM. Helped by Matt Bouchard.

This is my second car from Jackson Chevrolet, both times I worked with Matt Bouchard. Not only did Matt work to get me a deal before they expired at the end of the month, he did the entire process in HOURS, staying late to make it work for me. I can't say enough about Jackson and their willingness to work for the customer, its literally been the best car experience I have had in my lifetime. In 2013 I bought a Volt from them, Matt and his team went to work to get me a Volt lease in my price range with no money down and coming in with negative equity from my previous car which I still owed money on. In this day and age, most dealerships would turn you away, which was what happened, but when I got to Jackson they never stopped trying to work with me to get me something that fit what I wanted. Believe me, you can't go wrong with Matt and the team at Jackson, all you have to do is go there once and you will understand for yourself. I wrote a review for them in 2013 when I got the Volt, and now I'm here almost 3 years later doing it again. I hope this helps someone that is looking to buy a new Chevy, this is the only place you need to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AS ALWAYS - A GREAT EXPERIENCE

By Happy Customer on 2/22/2016 at 8:01 PM. Helped by Stan S..

We have been buying cars from Jackson Chevrolet for over 35 years. During this time period, Stan S. has always been our salesperson. He is THE BEST - great car knowledge and super integrity - you could not ask for more! From sales to service I have always been treated LIKE FAMILY at Jackson Chevrolet! Thanks for a great experience over all these years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Chevy Cruize

By Qcgrad1998 on 2/5/2016 at 7:02 PM. Helped by Stanley Statkiewicz.

Top service ... No haggling ... Stanley is fantastic to work with ... 2nd lease in past 8 months with dealer and would recommend to all my family and friends. A++ business!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to work with. Courteous and accommodating.

By Dolly23 on 1/27/2016 at 1:37 PM. Helped by Stanley Statkiewich.

My salesman, Stanley S. went above and beyond to accommmodate my wishes for the exact Chevy Cruze Limited I wanted. This is the second Cruze in 3 years I have leased through Jackson Chevrolet and I wouldn't go anywhere else. They are the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By marksch60 on 1/15/2016 at 10:56 PM. Helped by Paul Korner.

I had my 1999 Corvette service by Paul Koerner GM World Class Certified Technician.Paul has been taking car of my car for years and would never have anybody else ever work on it.The service department is top notch and is very accommodating.I would very much recommend this dealership. If you have a vette its worth the trip to have paul work on your car.

I would recommend this dealer.