Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I had an appointment at 1130

By normanmalinda on 1/18/2019 at 4:45 PM.

I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave until 145 pm I had to cancel my doctor appointment And was charged a 35 dollar fee for breaking the appointment with my doctor after comment was made here we were contacted to correct the issue they said would give us an extra oil change with plan correcting issues is good for business but a better business is preventing issues from arising to begin with thank you we will try here one more time

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Good Customer Service

By aubreeheaps on 1/18/2019 at 4:23 PM. Helped by Josh, Jason, and Austin.

We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the bluetooth capabilities based on what the manufacturer told them. The manager of the service department went above and beyond to correct the mistake. He handled the miscommunication with professionalism and care. He listened to our concerns and made things right. We will use this dealership again. 4-star is for the miscommunication from the manufacturer and not following up with us prior to the bluetooth being installed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great company and sales people

By ajburnett on 1/17/2019 at 7:52 PM.

Excellent service, extremely nice and no pressure from mr. Fults. A pleasure doing business with this company; I give them an a+.i would recommend them highly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By joe on 1/17/2019 at 3:59 PM.

Just purchased a new Jeep and was totally pleased with the whole experience! I was treated well from the first time I visited. I left feeling like my business was greatly appreciated.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Awesome

By classicoldmuscle on 1/16/2019 at 12:32 AM. Helped by Harrison.

Great and friendly people. Honest and go the extra for the customer. Brought Cecile in for recall repairs. They had it repaired quickly with a list of suggestions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great dealership to do business with!

By glangevin07 on 1/15/2019 at 4:23 PM. Helped by Josh, Service Manager.

We have purchased several vehicles with the Jacky Jones dealerships. Always come back to them. All the people are nice and do anything to make everything go smoothly. Recently purchased a used Jeep Wrangler and it leaked badly. Bobby Jones made sure that it was taken care of by replacing all the seals. I'm happy to say that I have a very dry vehicle now. I'm very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jacky Jones rocks!

By charger69 on 1/11/2019 at 5:45 PM.

I needed to have a Uconnect software update and a map update installed. The directions were convoluted and confusing, and Jacky Jones techs were able to work through it and get the updates installed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience at J.J.

By stanhamilton52 on 1/8/2019 at 9:56 PM.

Always a good experience at J.J. Mackenzie is friendly and a pleasure to work with. Good customer service and they work is always top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By chadandangela on 1/8/2019 at 3:45 PM.

Our visit was great! Ms. Carol was amazing. She was sick and came into work to meet with us and help us. Thank you ! We greatly appreciate your kindness!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By tinamd on 1/5/2019 at 11:44 PM.

Great customer service at this dealer. Not just in service. I needed an antenna. My service writer ordered it for me. When I went to pick it up my service writer asked the parts person to put it on for me. I could have done it but it made me feel valued and important.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and Easy

By jhol4679 on 1/4/2019 at 6:40 PM.

Talked about the deal on the phone. Trade in, new truck, money down, and financing. When I got in the finance office it was the same deal. No gimmicks, no added fees. Easy purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!

By JDubjeep12 on 1/4/2019 at 4:37 PM. Helped by CJ in Finance- 5 stars.

Jimmy Fults was by far the best sales rep I have ever dealt with. Between him and CJ in Finance, I couldn't see the process going any better. Both of these gents were very accommodating and personal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service center

By alvincrews735 on 1/3/2019 at 7:31 PM.

Been here a few times and wont go anywhere else now. Customer service was 5 star and Mackenzie Cain is the best! Couldn't have ask for faster or more friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service department

By Edith's Toy on 1/3/2019 at 5:40 PM. Helped by Harrison Dutton.

Only used the service department for an oil change. Service writer has always been very courteous and friendly. Service was completed very fast even though we were told that we were third in line and there would be a wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassles

By mnicho1743 on 1/3/2019 at 4:54 PM.

Mackenzie and her crew are the best. She knew exactly what needed to be done and how to handle it..no surprises with price or wait time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to do business with!

By glangevin07 on 12/31/2018 at 4:43 PM.

We can always count on Bobby Jones and his crew to take care of any issues we have. There are fair with their pricing. Have done business with the Jacky Jones Dealerships for years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 CHARGER PURCHASE

By r.taylorexpressllc on 12/27/2018 at 9:37 PM. Helped by WAYNE IRBY, AND C J CAMPBELL..

I PURCHASED A 2014 CHARGER FROM JACKY JONES CHRYSLER DODGE AND MY EXPERIENCE WITH THE WHOLE SALE'S STAFF WAS EXCELLENT. WAYNE IRBY WAS MY SALESMAN AND HE WAS ALWAYS NICE AND PROFESSIONAL TO ME. I AM GOING RECOMMEND HIM AND THE DEALERSHIP TO ALL MY FAMILY AND FRIENDS. THANKS FOR EVERYTHING.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and regular service

By MOOSEY on 12/27/2018 at 5:58 PM. Helped by Harrison.

Excellent job!! Very satisfied with quality of work and time of service. Everyone from sales to service is knowledgeable and very courteous. Thank you for a job well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By meg2_2000 on 12/21/2018 at 6:28 PM.

As always, it was a pleasure to take my Jeep in to be serviced. They answered a few questions I had. Mackenzie got my cell phone hooked back up to Uconnect. They are a very caring group of people!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Wrangler JL Rubicon

By jdowis on 12/21/2018 at 5:50 PM.

Jacky Jones had the most pleasant and helpful staff of people I've encountered at a dealership in a long time. They had exactly what we wanted and the buying process was simple and painless. Lee Call our salesman was great and worked hard to get us the best deal. Thank you Jacky Jones CDJR Cleveland.

I would recommend this dealer.