Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service upselling out of control

By Adh123 on 9/7/2018 at 10:41 PM. Helped by Heidi.

I purchased 4 Navigators from this dealership over the past 16 years, and have been happy with sales and service for most of the time, untill recently where service department upselling got out of control... they plain lied on a paid diagnostic: told me parts were broken while they were clearly not. Got my car repaired at different shop for $700 instead of $4600 and will likely never visit Jacky Jones Lincoln Mercury in Gainesville again, because the trust is broken, and they have their own interest above that of their customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelieveable

By Mimi on 8/3/2018 at 5:43 PM. Helped by Daniel Harris.

This is how car buying used to be. You dealt with your sales person, negotiated with him everything. He sat in the car with you for hours to help program your rafio stations and hands free calling everything. From the time I walked in, I wasn’t a customer but a neighbor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, in and out in 2 hours.

By jasgrimm on 5/14/2018 at 6:57 PM. Helped by Daniel Harris.

Great team at Jacky Jones Lincoln Mercury. We bought a used Ford Transit Wagon XLT 350 from them. No old school, high pressure tactics; they're all very friendly, customer oriented, and easy to deal with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience in purchasing our car. I would highly r

By Pleased retired teacher on 3/9/2018 at 5:52 PM. Helped by Jeremiah, Ross, Jeremiah’s assistant.

I would highly recommend this dealership to others. Jeremiah Wright was friendly, helpful, and very knowledgeable about the vehicle. No high pressure tactics were used. We were very comfortable and relaxed throughout the entire process. Jeremiah, his assistant whose name escapes me, and Ross were very professional and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing Staff!

By Macan Man on 3/8/2018 at 9:57 PM. Helped by Jeremiah Wright, Russ, and Daniel.

We made a deal to buy a used Porsche from Jacky Jones Lincoln with the Internet Sales Manager, Jeremiah Wright. It was a complicated deal, as we traded 2 cars for the 1 purchased. Moreover, we traveled over 500 miles to get the car. Everything was just as we agreed and the team there could not have been more helpful. We love our car and we highly recommend Jacky Jones Lincoln to anyone looking for an honest, fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever!

By Jim&Paula on 3/7/2018 at 5:42 PM. Helped by Danny Roman.

My wife and I went to Jacky Jones to look at a car on line...not to necessarily buy it, but to look at it. The car had already been sold a couple of days prior to arrival but while we were there Mr. Roman spoke with us about an 2018 MKZ with 45 miles on it. As I initially stated, we were not actually in the buying phase of our car search but the purchase of this Lincoln just made sense and we ended up buying it. The entire experience took a little over 2 hours, an absolute for a car purchase in my experience. My appreciation to Danny Roman and to Jacky Jones Lincoln for making this such an relaxed and satisfying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience I ever had!!

By Dale Marx on 3/6/2018 at 11:43 PM. Helped by Danny, JT, Russ.

From Danny to JT to Russ to the receptionist, this is the very best car buying experience I have ever had. No pressure and eager to please. Worth every second of the hour long drive from my home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty, and professional

By Cargirl on 2/17/2018 at 2:57 AM. Helped by Kacey Landress.

You would not be disappointed when purchasing a Vehicle from Jackey Jones. The staff is friendly, professional and willing to accommodate your needs, I will purchase my next Vehicle there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I finally found a honest Lincoln dealership!

By gayeeileen on 2/13/2018 at 7:57 PM. Helped by Kasey and Russ.

Friendly and a honest place to buy your car. I have done a ton of research on the new Lincoln for weeks looking for the right place to buy my 2018 MKZ . They were up front about the price without keeping me "hostage" all day negotiating the price. I will definitely recommend them and I will also be buying my next car from them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Happy Car Buyer

By breauna on 2/9/2018 at 7:22 PM. Helped by Jeremiah Wright, Russ Croft, and Kacey Landress.

My buying process was excellent from the beginning to end. Jeremiah Wright, Kacey Landress and Russ Croft went above and beyond our expectations. My companies moto is "Expect Our Personal Best". We certainly did receive that fro the staff at Jacky Jones Lincoln. Thank you again guys. I truly appreciate you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Lincoln MKC

By Joy K Davies on 1/8/2018 at 5:41 PM. Helped by Kasey Landress, John Greene.

Kasey Landress and John Greene were great to work with. I will definitely come to them the next time I need a car. This was my first time to lease a vehicle and they walked me through the process so I understood everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase Of 2018 Lincoln MKT

By James5 on 12/4/2017 at 5:19 PM. Helped by Nelson sales, Frank, Mary loy, Hiedi Service, Clint Tech All The Best !.

I've been buying @ Jacky Jones Lincoln In Gainseville Ga 4 years now. Sales & Service are exceptional. Top Shelf. I've recommended Them to all . James Peterson Flowery Branch GA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT

By Virginia L Smith on 11/11/2017 at 2:00 PM. Helped by Nelson,.

Had an awesome time with sale person and staff treated great and they was good with paper work. Give this dealership a chance. and see if they are not the most friendly and funny bunch of people ever.. Loved working and talking with Nelson Rivero very nice gentleman and rest of staff the same.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fantastic

By Dianne Amburn on 4/4/2017 at 5:02 PM. Helped by John.

everything so for has been excellent....service is great....the service department is helpful and extremely friendly....I have only owned it for a few months.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at Jacky Jones Lincoln

By Bruce on 11/16/2016 at 1:19 AM. Helped by Kacey Landress, Russ, Mr. Hartman.

Thanks to Jacky Jones Lincoln for a great car buying/trade-in experience. Kaycey Landress, the sales rep. was excellent. Russ, the finance man, was a great help. Mr. Hartman, the sales manager, really makes the place click. I have bought and sold many cars over the years, but have never been treated better.

I would recommend this dealer.