Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

3.2  

2   Customer Service
3   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Service personnel

By Mrmotion901 on 10/17/2019 at 11:02 AM.

The female service personnel is apparently new to the position or has not caught on to the job yet. She was very confused about everything. She had to get assistance for even the smallest things. She did not know what she was doing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

My first visit

By cwilson9156 on 10/15/2019 at 5:12 PM.

My first visit to Land Rover after I had spoken to Dane on several occasions. He was just as pleasant in person as he was over the phone. He went above and beyond to make sure that he addressed my vehicle's needs and interests.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By MARLOUSPORTER on 10/8/2019 at 5:23 PM.

everything went great and the service was done excellent. i would definitely recommend this place to others.. fast service friendly and great customer service..see you next time

I would recommend this dealer.

Overall Rating

2.5  

3   Customer Service
2   Overall Experience

customer service

By trinh2 on 10/7/2019 at 5:24 PM.

Somehow the two visits I have had with the customer service at this dealership was more of a "wham bam, thank you ma'am" I haven't had the car for very long and already I have had to bring it in twice! I was left with un returned calls from my service guy. Then once I finally reached and left a message for someone else, still unreturned. Once I finally got in, I felt so rushed to get my rental! If this wasn't the only service place for my car, you'd bet I would go elsewhere. Jason, who sold me my car, has been the only decent person I have come across. Plus, it seems like I bought this car for the customer service, but I am starting to regret my purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership!

By mjctait on 10/6/2019 at 7:21 PM.

This was our first experience with this dealership. They made us feel valued throughout the car buying process. All of our questions were answered in a timely manner.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Thank you, Ken for your service and professionalism. You...

By BCam on 10/4/2019 at 3:05 AM.

Thank you, Ken for your service and professionalism. You made my car buying experience a breeze. I’m truly in love with my vehicle. You were a big help throughout the process and afterwards.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service representative

By traceind on 10/4/2019 at 3:00 PM.

Chad has been very helpful every time I've needed service. From arranging a loaner to getting the service technician to getting finished on time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service

By Janell E. on 10/4/2019 at 2:25 PM.

The service was great! I went in for an oil change and got a complimentary hand car wash, as well. My car was cleaned on the inside and outside. The only downside was, I waited longer than expected for the entire service but I can say it was worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick and painless

By NUCLEAR11 on 10/4/2019 at 1:06 PM.

In my experience, the car buying process has been exceuciating. Not so at Bluff City. The price on the new vehicle was reasonable. They gave me a fair value on my trade in vehicle. They were able to match what my bank offered for financing. I drive home in my new vehicle 3 hours after I drove there in my old one and I left feeling like I got a good deal. I was never pressured or made to feel stressed out. Everyone was friendly and relaxed. This is the way car buying process should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I enjoyed the service from the beginning of buying my...

By Jessie on 10/2/2019 at 11:48 AM.

I enjoyed the service from the beginning of buying my Land Rover Discovery to my first service and the technology technician experience was very knowledgeable

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By Amber N on 9/27/2019 at 2:26 PM.

I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made every effort to save me money on repairs. Won't take my car anywhere else ever again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great working with Ken

By Myp on 9/25/2019 at 7:45 PM.

Enjoying the new car we purchased at bluff city jaguar. Ken showed and explained everything needed to complete the purchase. We appreciate the kind service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Thorough Service

By Annie on 9/16/2019 at 1:27 PM.

I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales team is great. Mike Golladay provides us excellent

By DESHOND06 on 9/12/2019 at 6:39 PM.

The sales team is great. Mike Golladay is excellent :) Flawless transaction. We are repeat customers, because Mike goes above and beyond to make sure we are satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Maintenace

By AVIONCE on 9/9/2019 at 11:38 AM.

Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities for the week.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Professional and Courteous

By JOSEPHHOLMES on 9/8/2019 at 4:32 PM.

Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very courteous, professional and accommodating. Although the car has had its quirks, Bluff City has bent over backwards to correct each issue. I greatly appreciate the quality of service! The only exception to their quality control? A technician left the oil dipstick sitting on the front of the engine and did not re insert it during a recent servicing. Oil mist sprayed over most of the engine. Fortunately this did not cause any engine issues. Bluff City cleaned the engine thoroughly and without cost to me. Although this unfortunate incident occurred, I cannot deduct a star due to the overall pleasant experience with Bluff City.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Range Rover

By Pam on 9/7/2019 at 1:15 AM.

They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! Grant was awesome too! He came to my house and explained how things worked in my truck! He also helped program my garage doors! Over all happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience

By CARY.ALLEN on 9/6/2019 at 8:49 PM. Helped by Service manager.

My 2014 XJL with over 85K miles was in the dealership for front end work. With that many miles the control arms, struts, shocks were past their useful life, so I took it in for a look. They had to order some parts which took longer that usual, but well worth the wait. The car runs like it did the day I bought it. We know the parts are costly, but you know that when you purchase the car, most luxury cars do. I'm happy to give them a two thumbs up with my experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Service visit

By Smlaw on 9/6/2019 at 4:06 PM.

Friendly, prompt service. Loaner car arranged in short order. Discussed process and possibilities, in detail and approximate time to search for problem and time repair might take.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Quality of Work

New tire

By rlm41 on 9/6/2019 at 12:19 AM.

I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half. They came out and said they were bringing it around and then was told I had a bent rim. They would need to put me in a car. Then in a few minutes I was told it was ready. Every person I came In contact with couldn’t have been nicer. I just felt that was a long time to put a new tire on.

I would recommend this dealer.