Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Gouldifox on 8/22/2019 at 10:24 PM. Helped by Jim.

Enjoyed working with dealership. Very knowledgeable Made car shopping easy. Love my new F-Pace Financing was simple and Jim spent plenty of time showing me all the features and benefits of this sexy vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very Laid-Back Buying Experience

By Bob in NH on 8/12/2019 at 11:48 AM. Helped by Jim, Tony, Steve.

It took just a test drive in a 2017 CPO XE to hook this former Saab (10) & BMW (4) owner. Had been looking at, and test driving Audis, Volvos, and more BMWs for 5 months. The XE was significantly more car at a significantly lower price than CPOs from the afore mentioned brands. There were negotiations, but they were reasonable and moved quickly. I received a fair price for my high mileage BMW traded, allowing me to avoid a Craigs List sale. Everyone was great to deal with. Car of my dreams purrs like a kitten. Thanks to those lessees who hit their mileage limit in just 2 1/2 years. CPO is the way to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I didn't know it was so fun to buy a car!

By Edso on 6/30/2019 at 8:40 PM. Helped by Steve, Jim, Tony.

For my wife it was time for her get a new vehicle. Yes it was fun for her to drive around in her Lobster Red Jeep Wrangler 4 door soft top, hard top, she had all the bells and whistles. While riding around on a winter/spring Sunday afternoon we pulled into Jaguar Exeter just to check it out. Never even thinking we would buy a Jaguar. After seeing the price tag and seeing how sharp these SUV Jags were we decided to talk to go there when they were open and talk to a sales rep. We first saw Steve Desisto, and he graciously introduced us to Jim Dowd. We felt like we were treated like gold. I did not think it would be so fun buying a car. Especially looking at all the models of Jaguars. We also talked to Tony. Everybody there was so nice and no pressure. Well we bought a E-pace. After one week of driving it, we went back and bought an F-pace for me. We both love of new Jaguars. Two cats are purring in our garage ready to hit the road. If you are reading this: get over there and check them out! It is definitely worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By MBLASI1 on 6/21/2019 at 5:08 PM. Helped by Tony, Steve and Jim.

Jaguar Exeter, especially Tony, Jim and Steve, made the purchase so easy and efficient. Could not have been happier with my experience and the whole team at Exeter Jaguar.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Vermont purchaser

By Mark on 6/20/2019 at 2:51 PM. Helped by Toni and Steve.

My wife and I live in Vermont. Jaguar Exeter, especially Tony and Steve, made the purchase seamless and painless from initial negotiations to delivery. Special thanks to them for going above and beyond to solve our delivery logistics problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F PACE diesel

By Adrie123 on 4/22/2019 at 4:27 PM. Helped by Jim, Eric, Kelly.

Had a couple of issues with my car early on, and the whole team including Jim, Eric and Kelly, were friendly, accommodating, very knowledgeable and honest. Simply said, I feel comfortable with these people. Whenever I call they are courteous and accommodating. I always feel cared for, and I always learn a lot, which is very valuable to me. It’s a great place to go for service. It was a great place to buy my Jag, too!

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Long waits for customer service

By Mike on 1/19/2019 at 5:22 PM. Helped by Jim Dowd offered excellent customer service. He followed through on everything that wasn’t done correctly..

I do appreciate Jim’s customer service. The dealership seems to lack enough people to offer good customer service. The waiting area for customers can use a facelift...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

E pace

By Tnn6886 on 8/12/2018 at 5:24 PM. Helped by Jim and Steve.

Great experience with Jim in Exeter. Easy communication and honest answers. Love my purchase! I took the time to shop all of the area Jag and Rover dealers, this one was definitely the best by far!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service was great

By Micomike82 on 8/8/2018 at 3:17 PM. Helped by Steve Desisco.

Steve D was very helpful. Called me back and answed my questions. I am looking to buy our second car and we are happy with doing business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

work /professional

By otto on 6/6/2018 at 1:33 PM. Helped by kelly.

Kelly is a professional, the time quoted to complete service was right on. great service department.letting me know exactly what was completed and why

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service

By do not want to on 2/19/2018 at 2:22 PM. Helped by do not know.

Steve was very helpful as he always is. We are trying to find out about a problem and he is patient and attentive. A 25 word minimum is a waste of my time!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CAR HAD TO BE TOWED

By golfbuddy100 on 1/30/2018 at 6:07 PM. Helped by Kelly.

They had a loaner waiting for me when I arrived. It took longer but it got fixed. Always very nice there. Kurt Schneider D.D.Cook Real Estate, Inc.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Can't even do math.....

By rsf507 on 6/28/2017 at 9:17 PM. Helped by Steve Desisto.

Very disappointing, went back and forth with Steve for 7 emails without him answering the one question I was asking, he kept coming back with things that had nothing to do with what I was asking. I was interested in a XE and he brought up an Escalade?? Finally called about a car they had on their website, it says lease for $319, when they finally came back with number they said it would be mid $500's to lease....How does that make any sense?? I had called Peabody and they had given me a quote of $355....Exeters website said $320.....and they came back with $550+????? That is beyond questionable, and very very shady advertising! I was told it must be a typo, but 3 other XE's on the same page had leases for UNDER $300!!!!!!! I feel like I was taken for a ride (no pun intended) and I never even got to drive the car. Very disappointed, Steve is the worst person to deal with, and apparently this is how Jaguar of Exeter does business, very sketchy. Do yourself a favor, if you're interested in a Jag call Matt down in Peabody, you will get yourself a much better deal and not have to put up with the ridiculousness I just dealt with

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership to work with from start to finish! I...

By dseyler on 11/17/2012 at 4:51 PM. Helped by Stephen Foster.

Great dealership to work with from start to finish! I bought a beautiful older Jaguar XJ and couldn't be happier with my purchase and how it all went. I shopped a ton for this car and found that Jaguar Exeter was not the cheapest but had the best car for the money.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer beware, I now know why they only have a handful of...

By grooveshack26 on 9/13/2012 at 4:21 PM. Helped by stephen f. and gen mgr.

Buyer beware, I now know why they only have a handful of vehicles and apparently no service.customers. I went to buy a 04 745li Bmw was assured it was in very nice overall condition only to.find out it was not. I get a email from Stephen just prior to.being there that car went to stratham Bmw for a routine seatbelt chime program. When I came to get car they had it out in Recon bay, assuming I'm dealing with a JAG dealer I didn't suspect anything. Well low and behold when I went to drive off the airbag light was on and inop a/c. Also temp plate was on car with previous owners old inspection sticker lol not sure how legal that was. They thought they would stick me with these issues and at retail book on this vehicle. I asked Steve what was done at stratam Bmw then the truth came out and he was like if they fix it correctly it would cost them 580 well cry me a river! Then to save the deal he writes a we owe that the next day the gen manager cancels lol. The also bumped up the price when they originally faxed the purchase order to my credit union which I had to have corrected. I'm still waiting on my garage door opener to be mailed to me since deal didn't happen and I was assured they would mail over a week ago. I will forward pics I took of dash lights, insp and temp plate to dept of safety for audit. I don't expect to see this place in business much longer based on their tiny inventory and bad business practices. Looks like they may have financial problems thus the games they play.

I would not recommend this dealer.