Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By yukixsa on 7/4/2017 at 9:55 PM. Helped by Caleb.

If you are in the market for a new car, visiting the team at Audi Honolulu is highly recommended! This recently opened dealership is not only extremely clean but more importantly, should be praised for their amazing workers. Being a first time car buyer, I was anxious to see what type of service I will be receiving but after meeting Caleb, my worries quickly went away. Caleb patiently listened to each of my requests and promptly answered every question I had so that I was able to go home with the best car that fit my needs. Truly exceptional service! Should you be looking to drive a new car any time soon, I highly urge you to look no further.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

top notch dealership and staff

By that sky dive guy on 7/1/2017 at 4:32 AM. Helped by Frank service advisor, Tam sales rep, Marissa service manager and Mark general manager.

I recently purchased a preowned 2015 audi a3 and was informed of a recall that needed to be done. I phoned in an appointment and came in on the appointed time. when I arrived it felt different than any other dealership I had been to. it was in a beautiful building and I was directed right away where to go and drop off my car for service. when I arrived there were valets waiting to take care of my car. I was helped immediately by Frank a service advisor and he checked to see if I had an appointment. he could not find the appointment on his computer so right away I was disappointed for that but he assured me not to worry that he would get the recall done on my car. I was relieved and felt reassured that it would be done. I wondered into the showroom to look at the new inventory they had and was greeted by Tam a sales associate. he showed me some of the new models and had great knowledge of the inventory and it was impressive to talk with him. after a few short hours my car was finished and cleaned inside and out. I was shown some issues with my tires by Frank which I didn't know about and again I was impressed that he couldn't fix it due to my car having aftermarket wheels and tires but he new who would have what I needed. I stopped by his recommendation and sure enough he was right they had what I needed and I was able to get my tire fixed. I looked the dealership up on yelp and put in a good review. the next day I was compelled to go back to the dealership and praise Frank and Tam for there great effort in making me happy. again I ran into Tam and I told him I would like to speak with the service manager or general manager. he located both of them in a meeting, he interrupted them and they stopped their meeting right away to talk with me. again im impressed that most other dealerships would make you wait or be to busy for you if they are in a meeting. the general manager Mark and the service manager Marisa found it was more important to talk with a customer than continue their meeting. I explained how much of a fantastic experience I had and it felt so good to be a customer that I will forgo the free oil change offered by the dealership I purchased the car from and bring it in for all servicing by audi Honolulu. if your looking to get a new or used audi this is the place to go and the service department is outstanding. I do plan to trade in my A3 when I pay it off in a couple of years and will buy a newer and different model when the time comes but for now I will have all servicing done and continue to enjoy the great service and professional staff. thank you Audi honolulu

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go See William Ly

By Jlee5353 on 5/15/2017 at 11:48 PM. Helped by William Ly.

I didn't know what I was getting into when I came down to Audi but my sales professional William Ly was really awesome. Even though I didn't buy a car he really helped me out and made sure that I was well taken care of. Unfortunately I couldn't decide what car I wanted to I ended up leaving but Wil helped me out so much that when I do figure out what to get I'll go right back to him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Chad Murray on 5/15/2017 at 7:11 PM. Helped by Will.

Came here today to check out the new S5. I didn't end up buying it today, but Will was a great help and very knowledgeable. I'll definitely be coming back soon to pîrchase. Great facility and professional staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable service

By Jessica clay on 5/15/2017 at 9:42 AM. Helped by James tran.

First time Audi buyer and the experience was more than I expected. Their new facility is something I've never seen from a car dealership before. They are one of the many brands under the roof of Velocity. After being escorted to the Audi showroom James helped me look at some vehicles. While waiting for my car to be ready he gave me a tour and told me a bit of what Velocity was doing such as the new restaurant. The service here was impeccable. I would reccomend others looking for a new car to check out the tech features in the Audis especially. I had no idea the new Q5 just released. Awesome changes with tons of new tech goodies like the virtual cockpit. Come down and request for James, he'll definitely do a great job of helping you find your next Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car experience

By Jack R Joyner on 5/15/2017 at 8:19 AM. Helped by Ryan, Drew.

The wife wanted to take a look at Audi but I was pretty Hesitant because of past used Audi I picked up at a honda dealership, but I said what the heck and went a long with her. We were greeted with friendly service. We inquired about a few vehicles, but mostly about the Q5. We were able to see the vehicle and test drive it within minutes of arriving. We loved the experience with our salesman and the experience test driving the Q5 we bought the SQ5 and had it ordered from Germany. We would definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded my Expectations

By Jessica on 5/13/2017 at 10:55 PM. Helped by Robert Townsend.

The impeccable customer service at Velocity and Audi is incredible. Their new facility is amazing! I was greeted right away by their lovely concierge staff, offered drinks and snacks. Robert Townsend was my brand specialist. He has extensive knowledge and passion for the Audi brand. He's been with Audi for 9 years! He answered every question I had about the cars and made sure I understood the numbers we were working with. Robert was extremely patient and thorough. He expresses a genuine sense of interest and concern and is very responsive too. He was friendly, never pushy and didn't try to upsell me. I told him what I needed and felt like he did a really great job in fitting me with a car that I wanted, within my budget. So in love and happy with my new car! I highly recommend asking for Robert Townsend if you are looking to get a new Audi.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience. Definitely will recommend to others.

By Brandyn on 5/13/2017 at 8:59 PM. Helped by Robert Townsend.

The new Audi dealership is awesome. Nice, convenient location. Robert Townsend was great. Super friendly, pleasantly helpful, and knowledgeable. He is undoubtedly an invaluable asset to this company. I will absolutely refer all friends and family to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Memorable experience

By Brycei on 5/12/2017 at 9:32 PM. Helped by Tam.

When I went to Audi I was only browsing around for ideas on my next car purchase. Before I stepped into Audi I also went to the infiniti, toyota, and honda dealerships, but the customer service that Audi has provided me was thee best over all! I walked in not knowing anything about the Audi brand, until I was approached by an associate named Tam. He instantly made me feel comfortable in the environment by answering any questions I had and showing me around Audi and what they have to offer, which is a great variety! I felt like I just made a new great friend, such a cool guy! I will definitely keep in touch with Tam for my Audi car purchase! I recommend anyone to go and check Audi out and ask for Tam. They have a lot to offer and the employees express vast knowledge of the brand. Audi, you will be seeing me, again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience in 40 years

By Mokumakani on 5/12/2017 at 5:35 AM. Helped by Drew McGovern.

This dealership is seriously like none other from the moment we walked in the door, we were greeted warmly, offered refreshments and damp hand towels to freshen up, before we met with a sales person. Then Drew McGovern our sales guy, took us through a thorough and pressure free sales process. We bought an A3 eTron electric hybrid and had many questions about the technology which he answered with great depth of knowledge. He also helped us decide to lease vs buy based our our needs and plans for the future. My husband likes to change cars often and a 36 month lease is perfect! Drew then had all the contracts drawn up and took us in to sign with their finance manager. Again, no pressure, no upselling, just thorough explanation of what we were signing and how the lease works. We love this car so much that we will buy out the lease at 36 months for me to keep, and my husband will be getting a new Audi from Audi Honolulu. Thank you Drew and the team at Audi Honolulu, this was the best car buying experience since I bought my first new car in 1980!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Enahs on 5/12/2017 at 12:19 AM. Helped by Tam Le.

Came in looking to lease an Audi and left with a great friend. It was my first time leasing any vehicle and Tam Le made me feel like Ive been doing it all my life. Thanks for such great service I would recommend all my family and friends to go see Tam.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintenance

By LeiQ5 on 12/8/2015 at 4:51 PM. Helped by Kyle Kim, Ysia(?), Jerry Gonzales & service center..

The Staff of Audi Hawaii Service Center and Sales are friendly and professionally skilled in taking good care of my Q5. I would definitely recommend this Audi dealer to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service with a smile!

By DanniB on 9/24/2015 at 8:07 PM. Helped by Kyle.

Brought my S5 in for it's 15k service and was greeted with friendly smile by Kyle the service writer. Very polite and helpful and I would recommend Audi servicing to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond Service with a Smile

By Magnolia on 6/1/2015 at 6:18 PM. Helped by Kyle (Service Manager) and staff.

The service center staff goes up and beyond to ensure you are well taken care of. Attentive, polite, accommodating, empathetic...these are qualities that are essential but not easily found. I have consistently received 5 star plus service and highly recommend those that are looking for a quality experience to consider purchasing from Audi Hawai'i.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality comes first here with smile

By Surf away on 6/1/2015 at 8:12 PM. Helped by Marisa, J R,.

The staff greeted me with a smile and treated me like I was a special customer when I just there for a simple service call. I was done in less than 2 hours ....... with a smile!!!! That's a trait that's long forgotten. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Scheduled maintenance

By Jisenhoff on 6/1/2015 at 5:28 PM. Helped by All service.

Very professional ,got me in and out for my 5000 mile on my new car. Helped me find a nearby place for breakfast and offered a shuttle but I said I'd rather walk for exercise. Brought work to do while waiting but didn't get any done ..... Car was done when back from a quick breakfast at "Jets" down the street ! Thanks !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As Good As It Gets

By Audy on 5/21/2015 at 10:05 PM. Helped by Teri (service receptionist), Kyle (service advisor), Marisa Miner (service manager), Felgie (car wash, valet).

From the time I called to schedule my appointment asking "Can I come in on short notice, do you have a loaner for me, can I drop off / pick up at a certain time?" the response from the receptionist Teri was "Yes, Mr. Kimura", "Sure, Mr. Kimura" "Of course Mr. Kimura." Service Manager Marisa Miner is a "rock star" and came out to greet me. Kyle, my service advisor was superb and got everything done quickly as requested. The other staff were exceptionally welcoming and friendly including Felgie who washed my car and drove it out for me to take home. This was my best service experience from any dealer, ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service was thorough, complete and fast

By Hapaguy1 on 5/19/2015 at 8:29 PM. Helped by Jerry Gonzales.

The service at Audi was thorough, complete and the service was completed in a reasonable length of time . Each and every employee that I encountered was professional and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honestly, I'm a salesman's least favorite type of...

By kd2012 on 7/12/2012 at 9:15 PM. Helped by Sunny, John.

Honestly, I'm a salesman's least favorite type of customer. I do my research, I know what I want and I cannot be persuaded outside of what I ask for. I become peeved at the slightest instinct of dishonesty or rudeness. Not only were Sunny and John personable, they were kind, helpful, truthful and invested a sincere interest in ensuring my husband and I had a great sales buying experience. Here's the kicker, we didn't purchase a $60,000 Audi from the dealership, we bought a used car in our exact budget price range! Not once have we felt we were treated less than terrific, especially in comparison to customers who were in there writing out checks to pay for their gorgeous but very expensive cars in full. For years I've had a very negative thing for sales and this one experience alone restored my faith in the art of honesty, respect, kindness and professionalism. Yes, Audi of Hawaii is a business but these two gentlemen we worked with put the art of treating people with kindness, respect and dignity first. The technicians are incredible. What one tech may lack in knowledge is the next guy's strong suit. The management department works as a team with each technician having their own strong talents. If someone cannot help you or answer your question with 100% accuracy and helpfulness, they will find someone who will. We discovered a few things with our car that weren't up to our standards and were concerning. Without hesitation both Sunny and John were navigating through steps to have our car looked at not by just one tech but by multiple to ensure no one missed anything. I don't normally do reviews but I'm a believer in giving credit when due. Considering buying a car from any dealership was a huge deal for me and something I dreaded. Now the only thing I dread is never again having is the same impressive and incredible experience down the road when my husband and I PCS. As a military member and a car buyer who demands being treated as you would a family member or friend, Audi of Hawaii has both my husband and I's immense appreciation, approval and respect. Thanks Audi of Hawaii!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mai was very helpful in getting me a great deal on my...

By regieoligo on 7/1/2012 at 9:19 AM. Helped by Mai.

Mai was very helpful in getting me a great deal on my purchased. I wasn't planning on purchasing a vehicle that day but i mention to her i wanted to get rid of my gas guzzler and get an economical car instead. They worked in getting me a good trade for my vehicle. I'm still in shocked that i came home with a new vehicle that i liked. Customer Service is outstanding! Everyone was friendly and helpful.

I would recommend this dealer.