Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.3  
Friendliness
3  
Overall Experience
2.3  
Price
2  
Quality of Work
5  

Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful buying experience!

By Stephanie Willrich Pennell on 12/4/2016 at 3:57 PM. Helped by Dave Thompson.

We had a great buying experience with this dealer. The sales and finance representatives were wonderful - friendly, professional, thorough, and relaxed. I recommend this dealer.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Raised price, then added BS fees.....RIP OFF

By justz93 on 11/8/2016 at 9:44 PM. Helped by Salesman.

I visited this dealership to inquire about a used Lexus. When I arrived , we drove the car. Sat to talk about price, and the asking price increased $1,000.00. I pulled up the email, showing the price, but when you clicked the link, the price had increased by $1,000.00. Then on top of that, they added on these other fees for other services, that you have to pay. Some dealer services fee, to fix stains and scratched rims. You cannot decline the dealer services thing. You have to purchase it, if you want to purchase a car. Essentially they are forcing you to buy a product with their used cars, regardless if you want to decline.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Worst dealership experience in 30 years

By CarMan on 8/14/2016 at 6:05 AM. Helped by Dave.

After struggling to get online feedback about offers and specific vehicles on their web site, I went in person; was met by the sales manager after walking around floor room for 10 minutes but he said he was too "slammed" to help me. He walked up to 3 different salesmen in their offices, none of whom had any customers with them, and they all told him they were too busy to help me. I hung out another 10 minutes before a salesman approached me. He showed me a car I liked from their web site, that had a lease offer from Jaguar, and he said he would email me the lease offers that afternoon and we could meet the next day to sign the deal. The lease offers were all at least 2X higher than the offer on their web site, and when confronted with this, they said this was a much nicer car and $9,000 more than the one in the ad. However, the ad had the same stock number and VIN number as the one I drove, but they didn't want to honor that price or lease offer. A second salesman called me after my visit and said he had been the one to email me a few days before my visit with the pricing on a different car, and he was upset I dealt with a new salesman at the dealership (even though he had no name in his 1 email and never called me), so they fought and got the manager to agree to a split commission. I believe this is why they were quoting me a much higher rate. They then said Chase had me at "Tier 2" credit around 694 so the price was higher. My scores from the three bureaus ranged from 720 to 765 with all other creditors in the last month. To make sure I was not crazy, I went to a second Jag dealer in Houston and their offer was normal and in line with the national lease offer, and would have been $0 down and $500/month less than this Jag North dealership for the same F Type. And there I was Tier I. I ended up getting a Maserati after the experience with Jag Houston North. I won't blame the salesman, who was nice, but maybe the sales culture. Good luck if you go here, and be prepared for shenannigans on pricing.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

What a treat. Even with the construction we felt well...

By Aquamann1970 on 3/13/2014 at 2:32 AM. Helped by Nick.

What a treat. Even with the construction we felt well taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Always get exceptional service from Al and everyone. We...

By Jerryoilguy on 5/29/2013 at 1:32 AM. Helped by Alvaro.

Always get exceptional service from Al and everyone. We have serviced for years at the other stores and finally went North. What a difference. They really make you feel confidnt that your car is in good hands.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went in looking at a used corvette. My fiance and I...

By to3015 on 11/15/2012 at 7:15 PM. Helped by nikki mojica.

I went in looking at a used corvette. My fiance and I were planning on trading both our cars in for the vette. They lowballed us on our first trade in and said that they do not negotiate. the manager then told us to bring the other car in and he would work something out. when doing so they again lowballed us and said they would not budge on the number they came up with. Huge waste of time. Brought my business elsewhere and was treated much better. I will never do business with this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Having been treated like a second class citizen at the...

By Connersssss on 11/15/2012 at 5:59 AM. Helped by Garry, Alex, Al.

Having been treated like a second class citizen at the local BMW dealer, I finally headed over to Land Rover. I purchased my Sport from Garry. He was the most attentive salesman I have ever worked with. I must say I am glad, because the range rover turned out to be even more spectacular than I had heard. My first service with Al turned out to be equally Impressive. He was truly amazing.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

We bought a used car in March and was delighted with the...

By john.t.stanley.7 on 10/27/2012 at 11:39 PM. Helped by Joe Beneke, Charles White.

We bought a used car in March and was delighted with the Sales team. We purchased the extended warranty at that time. The warranty had a $250 deductible. We had the car in for service in June for minor repairs and paid the deductible. In August the car was again taken in for service, the seatbelt sensor would not turn off, and the air was having to go about 3 cycles to get the AC to blow through the vent. At this visit the seat belt was installed and the service department found no issues with the air. They said it was just that it was a Lincoln and they sometimes did this. We paid the deductible. We took the car back when the seatbelt would not latch and the air was still giving parttime service (intermittant problem). In October the car overheated when the air was turned on. We took the car in for service. They replaced the radiator fan module but still the air was not working properly. Although they were told the AC was messed up, this was not designated or looked into on the service report. The service report does list that the AC is what prompted the issue. The deductible was paid again. The AC quit blowing through the dash on the 19th of October after having been serviced on the 13th. Once again going to the dealership!! At this time the service representative stated that we shouldn't have to pay the deductible since it was the same problem, but that he had to check with his manager. He also said that it was probably the actuators and that they would have to send it to the lincoln dealer since the entire dash had to be removed. 8 days later, and 4 days of insurance for the rental, the car was ready and waiting for the deductible to be paid by US at the Lincoln dealer. They would gladly give us a ride after we returned the loaner they supplied when we complained about having to pay for the insurance on the rental. But the service manager did not feel it was Jaguar North's responsibility, since they could never duplicate the problem. How from a Service standpoint is it our fault that their mechanics are not able to diagnose or fix the mechanical issues? Isn't this what a mechanic does? The Sales side of this dealership is great!!! The service department is not!!! The issue here is the integrity of the service department standing behind their word and being thorough with their work. We did pick up the car from the Lincoln dealer, paid the deductible, and found out it was in fact the actuators that needed replaced. It took a few hours--Not 8 days.

I would not recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

They let me drive 2.5hrs only to give me an ultimatum...

By Ryan_V on 10/3/2012 at 1:30 AM. Helped by 2.

They let me drive 2.5hrs only to give me an ultimatum price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) Why not tell me what they would give on trade before I drove so they did waste my time and money. I was insulted and had to walk.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. First repair to my Jag that was less...

By TopperJJ on 5/16/2012 at 2:14 AM. Helped by Charlie.

Great experience. First repair to my Jag that was less painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it correctly. I ll probably buy my next one here as well.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Well..... I have not even purchased a car yet and I am...

By Hobie01 on 4/19/2012 at 6:07 AM. Helped by Anthony.

Well..... I have not even purchased a car yet and I am already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got to the dealership they did not have the car and would not have it for four more days. They acted like I was lucky they waited on me. I get the idea they could care less if they sell me a car or not. I it was for not for the fact that they have the car I want I would go some where else. And...I have not had to deal with the service department yet. By the way who owns this dealership...they don't seem to be doing anything about this bad rep....

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They put the wrong antifreeze in the radiator..check...

By thelongwayhome on 4/3/2012 at 3:40 PM. Helped by Joe Beneke and Ramirez, Heime.

They put the wrong antifreeze in the radiator..check engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. Terrible place stay away...I think the damaged my engine mounts just to rake in more money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Earlier this month (February 2012) I purchased a new 2011...

By rjcarranza1 on 2/20/2012 at 3:58 AM. Helped by Sales Consultant Nikki Mojica, Finance Director Frank Pecka, New Car Sales Manager Frank Reed.

Earlier this month (February 2012) I purchased a new 2011 Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to oblige. During my test drive Nikki was extremely knowledgeable about the car and answered each and every question. She was very pleasant and I truly appreciated the time she took to make sure all my questions were answered. I found her to be very pleasant and not at all the stereotype "pushy" salesperson. At the end of my test drive I decided that this vehicle was just not for me. Granted it was a beautiful vehicle but I was looking for the ultimate smooth ride with a "get up and go" engine. Upon returning to the dealership I informed Nikki of my decision. She was pleasant just as she had been during the test drive and informed me that she had a 2011 XF-R which had the same engine as the XK-R, same color inside and out and because of the vehicle type perhaps the ride would be more suitable. Well, to make a long story short, she was right and I am now the owner of a 2011 XF-R. If anybody has ever bought a vehicle before, you know that picking out the car is the easy part. Well I was equally as impressed by New Car Sales Manager Frank Reed. I found Frank to be extremely personable, the smart business type and a real professional and a credit to his industry. I informed Frank that I didn't have to buy a car; however, I would not turn down a great deal. Literally, two minutes later, I had a sheet of paper in my hand with what was even a better deal than I expected. What I thought would be the finance nightmare was next. Again, I was wrong. The Finance Director Frank Pecka basically "took care of me". I had contacted a bank and had obtained an exceptional rate on an auto loan. I informed Frank of the percentage rate I had been quoted and asked if it were possible for him to obtain a better rate. I think I was equally impressed when Pecka returned with a better rate. My experience with him was just as delightful. I cannot speak for any of the other sales consultants, managers, or finance personnel at Jaguar Houston North; but I highly recommend the three individuals who I worked with. Sales Consultant Nikki Mojica, New Car Sales Manager Frank Reed, and Finance Director Frank Pecka made my new car purchase experience a pleasant one. I am not naive enough to believe that they were just being nice to sell me a car, but I believe their degree of professionalism and demeanor were genuine. If anyone is looking to buy at this dealership, please make sure to ask for this trio, and I guarantee you will not be disappointed.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Service department completed oil and oil filter change. ...

By Verlis on 8/9/2011 at 6:22 PM. Helped by alvarado Ramirez.

Service department completed oil and oil filter change. Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire. Discovered panel on ground. Hanging by one bolt, apparently, bolts were missing and released panel. I told both, Service and Joe, I felt the service department was negligent in securing the panel. And if panel was already cracked, it should have been brought to my attention when serviced. Per Joe Benske/ Manager, was not necessary to remove panel at front of vehicle to change oil. Panel was already cracked on each side. Joe Beneske, requested tow truck to pick up car from house. I agreed. Next day contacted Service, 9:50Am, still waiting for that return call. Finally Joe Benske called back to inform me that I had a beautiful car, very well taken care of, however, they added the missing bolts to panel and yes, there are crack in panel, but it is drivable. My 2006 Jag has less than 35,000 miles; I have serviced and taken care of my car, why would I want to drive my Jag in this condition? Better still why would this dealership recommend that a customer drive this Jag in the broken condition? I had to ask for the cost to replace this broken panel. No one suggested or was pro active in restoring this vehicle to good condition. This indicated to me that they wanted to get me out of the dealership in such a hurry to validate their claim of non negligence. I disagree; the service department was negligent in performing the service function and did not properly secure the panel, therefore causing it to drop and further break and crack. I want restoration of my now defective car. Thank you, Verlis Adams

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My husband and I were very happy with our car buying...

By lap1234 on 5/29/2011 at 3:05 AM. Helped by Nikki Mojica.

My husband and I were very happy with our car buying experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have had. Our sales person, Nikki, was extremely knowledgeable about all the features of the car, was very easy to negotiate with so that we did not feel like we were "haggling with a car salesman." I think she did a fantastic job and I would not hesitate to recommend her.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

I owned (and sold) a Jaguar S-Type “R”. Like others have...

By blklab4 on 3/29/2011 at 6:20 PM. Helped by Chance, Bobby.

I owned (and sold) a Jaguar S-Type “R”. Like others have stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took 11 weeks (total time) to attempt to solve the issue and NEVER got resolved. The technicians are not mechanics, but parts swappers, who keep changing out parts until the problem stops. If your car has an extended warranty the dealership will be looking for extra ways to generate income (e.g…changing out unnecessary items). I’ve had items taken from the car, and in addition, almost every time I get the car back there is a ¼ to ½ a tank of gas missing. I had them start to document the fuel level when I dropped the car off for service. Save yourself some grief and find another auto dealer.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I have been a customer for many years and this was the...

By juliaraia on 12/23/2010 at 7:18 PM. Helped by Al & Tim.

I have been a customer for many years and this was the worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missing. I called Jaguar and spoke to Al. He said he would look for it and call me back. I had to call back to check the status. He did not find the key and continued to tell me that no one here took it. I asked to speak to the manager, Tim. He suggested that I bring my house key to him and he would make me a copy. He was totally missing the point. I was concerned that someone had my key and access to my home. Tim said that this has never happened before and it will never happen! I asked for him to pay to have my house re-keyed and he said he would need to speak to the GM who was out of town until Monday. I waited for Tim to call on Monday...no call. I called Jason the GM on Tuesday and left a message...no return call. Today is January 5th, 2011 and I have not heard from Jaguar. I will not return to this dealership or refer anyone to them as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my husband visited this dealership 3 months ago and was...

By cpolumbo on 12/9/2010 at 1:33 AM. Helped by nikki mojica.

my husband visited this dealership 3 months ago and was helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the top of the line Jaguar XJ supersport - absolutely beautiful car, primarily due to information provided by Nikki. The entire staff there are just great. Super friendly and helpful. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was a great experience with the staff and it went...

By jpmalone2 on 8/17/2010 at 8:31 PM. Helped by Nikki Mojica.

This was a great experience with the staff and it went extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was busy with customers, the outprocessing was reasonable. The was ready for delivery. My wife and I would suggest this to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The "Great" ratings above relate directly to the sales...

By Dora Navarro on 7/29/2010 at 10:05 PM. Helped by Nikki Mojica.

The "Great" ratings above relate directly to the sales person, Nikki Mojica, only. She worked closely with us regarding the very specific car that I wanted. She found one at another dealership and had it shipped over on the same day. She was patient and friendly throughout the process. She "worked" with us on the price of the car as well. However, since the purchase of the car, I have had difficulty in getting the Service Department staff to attend to my needs. They do not return calls right away, not even within a day or two. I have to keep calling and leaving messages. I am not used to this type of bad customer service since I had a Lexus before, and their Service Reps are on top of things. They would always return my calls within the hour, unlike the Jaguar Service Department people. They always had a smile on their face and you could hear it in their voice when I spoke with them over the phone. The Jaguar Service Department people at this location need some Customer Service training.

I would recommend this dealer.