Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By magnumforc on 2/15/2019 at 10:54 PM. Helped by Mark Burrow.

Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due. My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day. Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine. We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always. I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well. Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Jay was terrific!!!

By Christine S. on 1/3/2016 at 4:37 PM. Helped by Jay Wilterding.

I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David was amazing! I was having a difficult time making a...

By tassber on 8/5/2013 at 7:07 PM. Helped by David Balfour.

David was amazing! I was having a difficult time making a decision on a new car and he never pressured me and went way out of his way and spent tons of time both on the phone and in person trying to get me the best deal possible on the car I decided on. David even picked us up at the train station! He spent hours with us going over the car patiently explaining all of the features even though he was late for a family function. David is nothing like what I have always experienced with car salesmen in the past as well as other Land Rover dealers I have been in contact with. He is a great guy, very low key, very professional...I cannot say enough about him and highly recommend anyone looking for a Range Rover Land Rover or Jaguar to go and meet with him. He truly made buying my new a pleasant experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David did a great job working with us,and his follow up...

By Paris B on 6/13/2013 at 5:23 AM. Helped by David Balfour.

David did a great job working with us,and his follow up was excellent. I would definitely recommend him and the dealer to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealership has been excellent and David Balfour was a...

By tribe1 on 5/22/2013 at 5:31 PM. Helped by David Balfour.

The dealership has been excellent and David Balfour was a joy to work with. His pleasant attitude, knowledge and professionalism was truly outstanding. I can recommend him to anyone that is interested in a Jaguar or Range Rover. An additional "high five" to the service department also for their great sevice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

David is tops. He is knowlegeable, patient, gave me all...

By wyodreng on 4/20/2012 at 9:25 PM. Helped by David Balfour.

David is tops. He is knowlegeable, patient, gave me all the attention that I needed. He went out of his way to try and fill my needs, which were particular, and found alternitives when Land Rover was unable to accomidate my needs. This is the way the purchase of a new car should be. Please ask for David, I'm sure you will be glad.

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price

My fiancee wanted another Land Rover. Living close by, we...

By jordan89012 on 3/7/2012 at 4:49 PM. Helped by Duncan Childs.

My fiancee wanted another Land Rover. Living close by, we wanted to buy locally and didn't want to go down to San Diego for service on the vehicle. Although the sales person we worked with was pleasant enough, the sales manager, Duncan Childs, was unbelievably arrogant. That's arrogant, with a capital A. He has a tough s**t attitude.....largely because he knew my financee loved the car and we had agreed upon the price with the sales person, and he also knew that I wasn't going to disappoint my fiancee. I will never buy another car from them again.

I would not recommend this dealer.