Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.3  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scheduled Maintenance

By PRP9391 on 1/17/2019 at 5:37 PM. Helped by Shinee La Fleur.

I found the 1st time experience working with the Lynnwood Land Rover service dept was great. Shines in the service team was great to work with and was very thorough in explaining the work they were doing and why. I appreciated the effort and quick turn-around on my Rover! Thanks Pete

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience!!!!

By KGROGAN on 1/16/2019 at 10:17 PM.

I wish buying a car was always this easy. Brent was awesome from start to finish with this whole purchase. Thanks for everything! I love my new smart car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Experience at the dealership

By rammyklebust on 1/15/2019 at 10:44 PM.

Tim and Brent were very professional and at the same time personable and friendly. Tim spent extra time taking the car to and picking it up from the mechanic for pre-purchase inspection. I enjoyed the experience. Roger

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and an awesome experience.

By Cballard0411 on 1/11/2019 at 2:09 AM.

It was a pleasurable experience buying from Jaguar Land Rove Seattle. Jay was easy to work with and made our experience seamless. Spencer was great and responsive, the service team did a great job with the top switch out.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Eric Foot Everything Right!

By sstrong20 on 1/10/2019 at 6:30 PM.

Due to his careful listening, Eric ticked off every item on my punch list. His explanations were respectful & clear. I look forward to working with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The entire staff was amazing to work with.

By EMBBINVESTMENTS on 1/9/2019 at 4:47 AM. Helped by Eric , Shinee, and Jon.

Just moving here from out of state and having a silly curb shot with my nice wheels was very sad as we couldn’t repair 100% , so we needed new wheels and tires😂 on an older car 2012. It was so hard to believe that there were only a few very limited options... however, Eric and his team... Even when he was away through Holidays... kept in communication the entire time ( which was a couple weeks) and never left me hanging with options/answers. They were on line and helping me w every possibility and being honest with all. Then at pick up... the manager came to greet me and allowed me to leave my wheels there as I needed the back seat as I had to travel by ferry and had family with me. Can not say how impressed I am with this crew. Awesome PEOPS!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fantastic Service!

By Tk55 on 1/8/2019 at 5:55 PM. Helped by Shinee LaFleur.

The service at Land Rover of Seattle was awesome. It was my first time there and it couldn’t have gone better. A big shout out to Shinee LaFleur - she had a great attitude, was enthusiastic about Land Rover and was just nice to deal with - also, her follow-up was great too! Well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second visit in this time for warranty work

By nbg on 1/5/2019 at 9:20 PM. Helped by Service - Shinee La Fleur.

This is probably the best service department at a dealership I have ever had. My service agent, Shinee is extremely knowledgeable and efficient. Makes me want to continue purchasing Range Rovers! PS: I own the exact same vehicle at a second home in a different state and there is NO comparison to this dealership - wish I could drive that car up here for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great visit

By JENANDAV on 1/4/2019 at 7:15 PM. Helped by Shinee La Fleur.

Shinee took great care of the car and answered all of my questions. Very pleasant visit. I wish I could afford more Jaguars! Good start to a new year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and experience

By JAW9395 on 1/2/2019 at 2:41 PM.

I found the car I wanted to test drive. There was no pressure to buy. The staff were friendly and I felt welcome. Overall a very pleasant experience compared to many other car dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service from Shinee

By SCM25 on 1/1/2019 at 9:20 PM. Helped by Shinee.

Shinee took great care of us! She was very kind, friendly and professional. She listed and went through everything with us. It hard to come by great customer service these days and Jaguar/Land Rover is very lucky that Shinee is part of their team.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Buying a Velar

By ESMITHWA on 1/1/2019 at 4:56 PM. Helped by Sean.

I knew that I was going to get anew vehicle and wasn’t going to get a newer version of my last car (Audi Allroad wagon) . I had a better experience buying the Velar then I had buying other high end cars, I.e. Mercedes Benz and BMWs. Sean was very helpful in showing me how to interface with the impressive amount of software in the Velar.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience with a STRONG close!

By RICHANT33 on 12/29/2018 at 7:20 PM. Helped by Shinee.

Had the fortune of visiting Land Rover Lynwood several times over the past month. Clean, friendly, helpful, and answered all questions. Shinee was great to work with! I gave 4 stars ONLY because their was a mix up with my Service Package that was purchased with the vehicle in another state - caused a delay, but ultimately worked out well!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sean was fantastic! Great experience !

By KIRKHAMMOCK on 12/29/2018 at 1:55 AM. Helped by Sean Hennessey.

Sean was great to work with and very knowledgeable. He spent a lot of time walking me through all the features on the car and made sure I understood how they worked before driving off the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly with great customer service

By woneald on 12/28/2018 at 11:01 PM. Helped by Shinee Lafleur.

I was greeted as I came and then I was directed to the service center. I the service center I dropped off my car and was met by friendly courteous service rep. I was told what to expect and what the pricing would be. The experience over all was very good.

I would recommend this dealer.

Overall Rating

2.5  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price

Service

By I'm brok on 12/25/2018 at 5:15 PM.

I wouldn't never recommend any one for service at Jaguar and Landrover. They charged me $ 1,000 dollars for oil change. This is highway robbery.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sally was fantastic!

By SCOTT.MEDEN on 12/22/2018 at 2:32 PM. Helped by Sally Kuhlman.

Sally (service advisor) was great! I had a couple unusual issues in addition to getting a normal service completed. She did a great job listening and making sure the service team understood the details. Most importantly, both issues were solved!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Jaguar Land Rover of Seattle is the WORST!

By HRHINSEATTLE on 12/19/2018 at 5:56 PM. Helped by Someone named Josh, both Josh & Austin both said they were the GM. Neither appear to be..

This dealership told me I had a brake recall in addition to the front passenger airbag. They ruined my brakes, they refused to give me any receipts for work completed. I have no idea if my airbag was replaced and if it's safe for a passenger to ride in my front passenger seat. My brakes no longer work and the vehicle was perfect before they took care custody & control of it. They bully customers, refuse receipts, the Consumer Protection Act was written with them in mind, as they break the law as a normal course of business. NEVER USE THEM! They're horrible and should not be in business or representing the Range Rover brand.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By Tk55 on 12/19/2018 at 4:27 PM.

Like so many, I often dread a trip to a car dealer - all the pressure and simply nightmarish treatment. Jaguar Land Rover Seattle changed that. I worked with Jay Harris - he was fun to work with and was extemely knowledgeable and competent, you should ask for him! Overall, it was a pleasant experience and everyone was very nice and accommodating. I'd recommend shopping here - professional and responsive.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Exceptional buying experience

By SCOTT.SHREEVE on 12/16/2018 at 8:20 PM.

Rob was a great salesperson, informative, educational, no pressure, listened to my concerns, and addressed my needs with great products that I was looking at. Beautiful dealership, well stocked with great people from sales people, sales managers, finance, service. Couldn’t be happier top to bottom!

I would recommend this dealer.