Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service in Charleston

By Bart14XF on 6/11/2018 at 1:09 AM. Helped by Hannah, James, Chad.

My Jaguar was in the shop for 3 days. I received updates at the end of business each day. Even when my service advisor had to take a day off, the service manager took it upon himself to call me with the daily update. It was after 6:00 PM. I'm certain that he stayed late to make sure every customer was contacted. That's service above and beyond my expectations.

I would recommend this dealer.

Overall Rating

4.4  

3   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By cat on 5/3/2018 at 9:46 PM. Helped by Baker.

Only complaint is that I had a scheduled service day and time. When I delivered my car on time at the dealership, I was told that they were running behind and my car would not be ready until the following afternoon. It would have been nice to receive a call the day before to alert my of the issue. I call service the following day to see when my car would be ready and delivered to my home. I was informed that it would not be ready until very late and they could not deliver that day. We arranged to have it delivered the following day. Then i receive a late afternoon call saying they couldn't deliver the following because it was a Saturday. They would deliver on Monday. Since I was out of town on business, I had to pay to my home watch people to take acceptance and deliver keys to loaner. Not good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Find

By Arnold L Michel on 4/12/2018 at 4:37 AM. Helped by Ms. Christi McInvale.

I got tired of buying vehicles everyone else has. So I did some extensive research and found a vehicle nobody even thought of buying or looking for. I custom ordered my E-PACE and waited patiently for four months for it's arrival. Now that I have it we took it to Charlotte and all eyes were wondering what it was. For a four cylinder this little baby is awesome. Got on I-77 and cruised for a little bit before punching it. Got it up to 85 - 90 MPH and ran so xxxx smooth we didn't even feel any vibration. I love having a car nobody has, at least not yet. We still haven't taken the time to read the book on it yet. The Meridian Sound System is on point, and the cabin is very quiet with no outside noise coming in. For $50,000 it is worth it. Still have not utilized every thing that was ordered in it. The Firenze Red paint job is nice, I wished we had gotten the black rims. Ms. Christi McInvale took good care of us keeps in contact, that's what I really like. One oil change per year with a five year 60,000 mile warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty Part Replacement

By ChuckM on 3/18/2018 at 6:00 PM. Helped by Chad Pollack.

As in previous visits service support was outstanding. The part replacement was straightforward, and no problems were encountered. The dealer had the car ready for me in less than the promised time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great sevice, superb service reps

By lovejag on 3/15/2018 at 8:11 PM. Helped by James Hoxie, GArrett Watson, and Chad Pollak.

Jaguar West Ashley has been servicing my2005 Jaguar XJ* since 2009 and has never disappointed me. Their service is superb, service agents are knowledgeable, helpful and responsive

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service

By Jaguar lover on 3/2/2018 at 8:55 PM. Helped by Garrret.

I have taken my 2006 X-Type to this dealership for the past 3 years. While they may not be at the cheapest, they provide outstanding customer service. They understand that while I want to keep my Jaguar in excellent shape I cannot spend more than than the car is worth doing it. They get it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaguar F Type Annual Service

By ChuckM on 2/9/2018 at 9:00 PM. Helped by Chad Pollak.

My experience with this dealership over the past two years has been consistently outstanding. All personnel are always friendly and ready to assist me in any way necessary. In addition to keeping me well informed concerning a delay in receiving a part for a warranty issue, the loaner car they provided was an excellent alternative to having my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly and knowledgeable stuff.

By MShook on 1/31/2018 at 9:24 PM. Helped by Garrett.

Had some issues with my F-Type Jaguar. Choose to use West Ashley Jaguar Dealership and made the best choice! Had BMW previously and staff at BMW place was not nearly as nice as here. Great team, great service. Awesome loaner car 😊. Had great experience, 100% satisfied with their work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience.

By diane'sjag on 11/30/2017 at 2:43 PM. Helped by CHAD POLLAK.

THE SERVICE WAS TIMELY AND PROPERLY DONE. CHAD WAS GREAT. LOANER CAR WAS GREAT AND CONVENIENT. ONE ISSUE: SOFTWARE UPDATE WIPED OUT SOME OF THE SETTINGS INCLUDING BLUETOOTH. CHAD LATER CORRECTED THIS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Mb melissa on 11/5/2017 at 1:47 PM. Helped by Chad.

I would highly recommend Jaguar West Ashley for anyone’s car needs. They are professional, courteous, and kind. They go out of their way to provide exceptional service. This is the first dealer that has serviced my car that didn’t try to get me to pay for unnecessary repairs. They were honest and helpful. I live 2 hours from the dealer and greatly appreciated their valet service. They make taking your car in for service easy. Chad was very accommodating and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaguar Service

By rb43 on 7/29/2017 at 3:24 PM. Helped by Chad.

Have had both Jaguar and Land Rover vehicles serviced at this facility with excellent results. This is our "go to" dealer for service on our vehicles

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding experience!!

By C Town on 7/11/2017 at 3:08 PM. Helped by Lauren and others....

I had one of the best experiences I've had with the purchase of my new Jaguar!! The entire staff, from finance to sales supervisor, Baker Jaguar was awesome!! A special thanks to Lauren, who was knowledgable and thorough as she help me with my purchase... great job, she's an all-star!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caring, personable, professional Service Advisors

By Douglasmccoy on 7/7/2017 at 3:07 PM. Helped by Russell Ford.

One could not ask for a better or more caring professional than Russell Ford. All of the staff are well informed and committed to providing the most attentive and personable customer service experience!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Parts not available but...

By Retired on 6/26/2017 at 10:44 PM. Helped by Chad Pollak.

Chad Pollak, Service Mgr. at Baker Jaguar W.A. is a delight to work with. He is always courteous , informed and keeps you informed. I've used them since they received the dealership !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaguar service

By Instructor on 6/8/2017 at 8:04 PM. Helped by Garrick.

We were very impressed with Garrick and the service staff at Baker/ West Ashley Jaguar. They were all very professional, informed and friendly. Our 2015 XJL is our highway car, and it's very important that it receives the proper care. Garrick makes sure of that!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By MylovejoiChristina on 6/8/2017 at 11:24 AM. Helped by Chad Pollack.

Hats off to Chad Pollak my service rep. He's very knowledgeable & continuously keeps me updated on the status of my car. He's always understanding and patient with me during the many times had to bring my vehicle in the past 6 months.His customer service is great! He eased my fear when servicing my car. Thank you so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding

By USN UDT on 5/24/2017 at 1:06 PM. Helped by Russell and Garett.

Outstanding service personnel accomplish outstanding work. The fore is evidenced at Baker Jaguar West Ashley in all instances. Knowledgeable and friendly Service staff are in place in Baker Jaguar West Ashley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Service! ✅

By BadBoyRoy/Wicked F-type on 5/12/2017 at 3:54 AM. Helped by EVERYONE we encountered at this dealership was exceptionally courteous, friendly and helpful....

Courteous,professional and thorough defines the service Jaguar West Ashley recently provided my F-type. Consequently,they've EARNED my repeat business! PS: Two further points worth mentioning... (1) ....the provided "courtesy car" was "tobacco free" and immmaculately clean. (2). ....upon completion of service,my F-type was returned washed,vacuumed and most impressively,in all four tires the PRECISE pressure was Set! 🎶

I would recommend this dealer.