Dealer 2-Year Rating

Overall Rating

1.8 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
3  
Quality of Work
3  
Service
1.8  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Service: Juan Reyes poor service

By Fr097 on 3/5/2019 at 6:12 PM. Helped by Juan Reyes.

Service: Been coming to this company for years for a previous jaguar and rr which was located off Redondo before they relocated, which I always worked with Nate and had no issues with Nate, outstanding service rep. Came in last week to the new location didn't see Nate, asked if I can drop off my car for service, was spoken to by Juan Reyes which for a better lack of words, lacks customer service skills. He said I couldn't drop it off because of no availability, no problem that's fine, but lose that attitude bud. Maybe a lack of hiring due to the new location why you have someone like Juan working here. So I'm back from last week, still have an attitude Juan.... dude change something in your life maybe your job. Autonation, if you want to turn customers away and have a bad taste in there mouth, keep Juan Reyes. I think Juan belongs in a fast food joint where the only words he needs to use our, would you like to super size that.... Also been waiting 40 mins to get out of here (mostly for a rental) a bit longer than should, so much for dropping a car off. If you go here go to any service rep other than Juan Reyes. I'll update the review once I get a call from nasty attitude Juan to see what's going on with the issues of the vehicle. Good job Juan keep up the great work

I would not recommend this dealer.