Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer Service All Time Low

By Nomamesway on 1/5/2018 at 3:56 AM. Helped by Sales rep, finance closing rep and the store manager.

I arrived at Jaguar of Tacoma and was not greeted. When a rep finally approached me I was asked how they could help me but not offered a hand shake, warm welcome or even an introduction. I test drove a vehicle and still did not know the salesman’s name. When I said I’d like to look at numbers to purchase the car he finally stopped and introduced himself. Upon going over financing options he gave me 3 options and each time I agreed to one he would come back and say that it was no longer an option. I finally was offered a financing option that was available. When the salesman turned the paperwork over to the financial closer he excused himself and went home. He did not give me my keys, congratulate me on the new car, nothing. He did not explain to me the financing option nor did the financial closer. The loan they offered me has high interest, hidden fees and the overall sale price after all was said and done was 7,000 over what I thought I was paying. I had to call the financial institution my loan was thru to understand the interest and additional fees that were not explained to me at signing. I am a relatively intelligent person and this salesman was a snake. Nothing he said or did was honest and all he cared about was getting his sale and heading out the door. The financial closer rushed the paperwork, had to fix many mistakes and the General Manager said he would fill the gas tank up for me instead of deducting a $150 elected fee. Since when do dealerships sale cars with an empty tank?🤷🏻???

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poorest Customer Service of any dealership ever

By CAYDAVIS on 3/26/2017 at 12:47 AM. Helped by Ben, John, Joe, Frank.

The GM here needs to retire, and his staff on both the Lexus and Land Rover side are arrogant and only want you to buy a new car. They honestly can care less about really helping anyone. The Sales Manager on the Land Rover side (Belshaw) and the Service Manager (Minshel) never EVER respond to customer requests, again only interested in more sales. What they fail to realize happens by not treating customers who have been loyal to them for years purchasing many vehicles and coming in for service is that they will lose future sales of multiple cars and lose customers because of poor reviews. Beware of this dealership as they can't be trusted to do anything but take your money and act like primadonna snobs for no reason other than overpriced hood ornaments. What a joke!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disaster of a dealer! Stay away!

By N_Gerasimatos on 1/15/2016 at 10:01 PM. Helped by Joe Belshaw.

Land Rover sold us a 2016 Range Rover Evoque that is plagued with know electronics issues. The first issue we noticed was the park assist not operating properly, it would rarely ever detect a spot and even when it detected a spot it failed miserably when trying to park. If we didn't intervene there were more than a few times the vehicle would've plowed into another parked car. When driving back to Seattle from portland, the vehicle became possessed. Lights started flashing, the alarm started blaring, doors and the rear hatch start locking and unlocking. It was terrifying not only for the driver but also for everyone else on the highway as well. I am sure more than a few people though the car was stolen since it was acting as if it had been.Land Rover acknowledged there is a known issue and said they are working on it. They provided no ETA on the resolution. The rear hatch, there is a foot motion sensor, This should detect your foot when waved underneath and open the rear hatch. This was designed so that if you had your hands full of groceries and what, not the rear hatch would open if a key was detected. It is a great feature. Unfortunately, it doesn't work! Land Rover again acknowledged there is a known issue and said they are working on it. They provided no ETA on the resolution. The rear backup camera fills with condensation and needs to be replaced. We have owned the vehicle less than 3o days and hardware is already failing. My BMW I had prior to a Land Rover needed one service item in 3 years, brake replacement. This vehicle has poor quality and craftsmanship. Sales advised us the vehicle had front and rear heated seats. After taking possession of the vehicle and reviewing the build spec sheet we determined it does not have such. If anything the build sheet is very misleading noting that the LOWER model, the SE has both front and rear but the HSA has only front heated seats. First time in my life where I have seen a LESSER vehicle is equipped with more options than a higher priced model. The vehicle also seems to have issues with speedometer calibration. It's equipped with a start-stop function and when resuming driving from a stop and the engine starts the speedometer takes a few minutes to correct itself. They noted a few miles per hour difference but obviously spent little time debugging such issues. This shows that their service center either doesn't care about the vehicles problems or is incompetent. Lastly, our vehicle has been sitting at Land Rover now for more than a week while they are attempting to isolate the issues we listed. I am responsible for making a monthly lease payment for a paperweight at this time. They have done nothing to either trade us for a different vehicle or attempt to make things right. All we hear from them is "We are trying to isolate the problems, working with Land Rover directly, and will update you soon as we hear something." This is entirely unacceptable. If Land Rover wanted to make things right they would take back this disaster of a vehicle under the Lemon Law and gives us something that works. Unfortunately, they could care less about the consumer and instead prefer to line their pockets with my money since I am stuck paying for a defective vehicle. I can assure you, the States Attorney General and my lawyer will both be hearing from me regarding all of these matters.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Purchased a Jaguar

By newcarevery3years on 10/18/2015 at 11:26 PM. Helped by not sure.

Purchased a Jaguar X-Type when they first came out in early 2000's, although the service and the car were ok, when we returned to purchase another car, the salesman passed us off to someone else because another couple came in after us who were ready to buy right then when we said we were just looking and not ready for another month or so. I was a little offended. We were told a few different things by our 2nd salesperson and mislead so I insisted we leave and we will not be purchasing a car here again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

My mechanic was having a difficult time diagnosing an...

By hols on 11/16/2013 at 7:24 PM. Helped by Joseph Corrado.

My mechanic was having a difficult time diagnosing an issue with my jag. He took it to Jaguar of Tacoma to have them run a diagnosis. He couldn't get the service guy to call him back. So he tried the service manager who was very rude and told him that I should have brought it to them in first place but still wouldn't give him an answer. So he called the general manager Joseph Corrado who told him that if I had bought it from them they would have fixed it and if he didn't come and get it they were going to push it into the street. Wow, so amazingly rude and unprofessional! I will never ever take my car to this dealership again, EVER!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Before I begin, General Manager has resolved the issue...

By shoopaman on 11/16/2012 at 9:04 PM. Helped by Ches Kijanka.

Before I begin, General Manager has resolved the issue and was very cordial and apologetic. However, that doesn't change the fact that the Sales Rep treated me the worst way possible. Arrived 30 minutes before closing. Walked by his desk which was the first open desk on the right side of the main entrance. No way he could've missed me. His back wasn't against the door entry point, he was sitting parallel to it. Walked acrossed a very large and tall hall to the main receptionists' oval. Asked to speak to a sales rep. With no surprise the very person who I assumed should've greeted me 3 minutes ago was summoned. Not sure why he couldn't greet me when I walked passed by him, wasn't busy, but may be because it was almost closing time. Granted, most(all) reps would make this up by being cordial and enthused about the prospect of sale. Didn't get that with him though. Rush rush rush feel... 'Just wanted to go home' was the feel the whole time. Must have made the assumption this deal wasn't going to happen so let's just get rid of him and go home on time. Not the only issue but from then on the negative vibe just snow balled which was just too heavy and large, ultimately it broke the bridge between me getting into a new Evoque and the dealer selling it. How do you argue with the customer? I would never treat my customers that way. This dealer needs to consider better option to represent them. Again, I could not speak for all but definitely, there is a bad apple in the bunch. The bunch may have hard time getting rid of the bad odor. Again, the GM did try and said everything right. Hopefully he is the right representative of the dealer and not this Ches fella.

I would not recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

I purchased a used 2007 Land Rover LR3, from the Land...

By LR3Owner on 1/29/2012 at 5:00 AM. Helped by Joe and Gregg.

I purchased a used 2007 Land Rover LR3, from the Land Rover Dealership in Fife, WA one year ago and the purchase seemed to be fair at the time. One year later, I returned to the same dealership to purchase another vehicle and to trade in the vehicle that I purchased from them. I was pre-qualified by my credit union in the morning, so I decided to get my Land Rover appraised by the Land Rover dealership that afternoon, prior to purchase and was offered a staggering $8,500 less for what I owe on the vehicle! I figured I would be in the ball park of possibly $1,500-3,000 less of what I owe, since the LR4 came out, however, I was totally shocked with this appraisal. I was displaying customer loyalty by returning to the same dealership for business, but not necessarily being met halfway, I mean, I am ready to make another purchase from them, just would like more value for the vehicle that they sold me and that they should stand behind. I should have known better, when I bought the vehicle I didn't notice that it did not have floor mats. The next day I called for some complimentary mats and I was given a price of $250. Needless to say I bought my mats elsewhere, but this should have been my first warning sign. The customer service is exceptional, luxury car dealerships tend to far a lot better than regular dealerships, they even have free ipads to use while waiting, complimentary coffee, sodas, and snacks. So, aside from the customer service and friendliness, I have to give the dealership a bad rating for not willing to go the extra mile for a first purchase or even for a returning customer for a trade in/second purchase. I expected better, but got the same appraisal value that a low rate dealership would have given me. Choose your dealer wisely. This is unfortunate, but goes hand in hand with luxury vehicles, inflated purchase price, instant high depreciation and low resale value. Dissatisfied Land Rover Owner.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased a 2010 LR4 and 2011 LR4 and still have...

By bill hansen on 7/25/2011 at 5:34 PM. Helped by Clarence and Steve.

I have purchased a 2010 LR4 and 2011 LR4 and still have both! Clarence and the dealer were very good to work with and were accommodating in every way!! I have purchased somewhere around 100 cars in my life time and feel this was one of my best experiences with both purchases and would recommend this team to everyone!! :) BESTEST

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership exudes the outstanding professionalism I...

By bobjonesmilitary on 7/20/2011 at 11:14 PM. Helped by Matt Malich and Clarence Burris and Rudy Kleeman.

This dealership exudes the outstanding professionalism I have looked for all my life. I am treated like family whether I am buying/leasing a new car or in need of service. In essence, we are more than satisfied every time we come in. Quality and customer service are the best I have seen in my 40 years of driving and our needs are treated as number 1. Even though all customers are treated as number 1, Matt, Clarence, Rudy and the rest of the gang always consider our convenience and our situation as their priority at the time we come in. They also anticipate our needs before we know it. We could not ask for a better car family to deal with. People must be flocking in to buy/lease or service their new cars. Thank you...we appreciate it. Down below where it asks how I heard of this dealership I said "other" because I drove in years ago with our 1987 Jaguar and was immediately treated as a long time family member. We have since had several new cars from this family and it just keeps getting better. They are still the only ones to care for our 87 Jag, as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am very satisfied with the quality of service I've...

By ChiG on 7/19/2011 at 11:15 PM. Helped by Matt Malich.

I am very satisfied with the quality of service I've received at Jaguar Land Rover of Tacoma for many years. Service Advisor Matt Malich and Service Provider Brian have always kept my Jaguar in 'top notch' running condition. Matt is always there to provide assistance either by phone or in person. Brian is a professional and his quality work demonstrates his desire to satisfy the customer's needs. All staff at Jaguar Land Rover of Tacoma deserve acolades for their dedication to quality.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Land Rover/Jaguar of Tacoma always took great care of me,...

By yannis on 7/17/2011 at 5:38 PM. Helped by Shane Frady.

Land Rover/Jaguar of Tacoma always took great care of me, as a busy professional. Whether it was Shane squeezing me in for a simple oil change while I was driving from Tacoma to Seattle, or more serious work on the car and getting me a Jaguar loaner for multiple days while my care was in the shop. Range Rovers can be a bit of a pain to maintain, and are very costly, which is the only reason I gave a 4 (Good) rating above. However, anyone who gets into a care like that understands the potential costs associated with maintenance and repairs. It was just very reassuring to know that the folks at Jaguar Land Rover of Tacoma took care of their customers, and especially the ones spending thousands of dollars a year in repairs and maintenance (the last thing any busy professional needs is someone trying to squeeze a $25 per day rental fee on a $1,000 job). Please accept this highest recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I have taken my car here for almost 3 years now and the...

By Crizza on 7/15/2011 at 11:50 PM. Helped by Shane Frady.

I have taken my car here for almost 3 years now and the service that Shane gives is always wonderful. I feel like I can trust what he says. I am a mother of 2 so he is always willing to work with my schedule and if my car is needed more than a few hours Shane always makes sure a rental is available.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am a math teacher on a limited budget who is able to...

By asorsby on 7/15/2011 at 7:39 PM. Helped by matt m..

I am a math teacher on a limited budget who is able to drive this amazing vehicle because I am careful with my pennies. I previously had experience with other jag dealerships in Oregon. All of the ones I have been to have been professional, yet jaguar service is relatively expensive due to the nature of the beast (we do not live in England). I have found the Fife dealership to be head and shoulders about not only the other jag dealerships I have dealt with, but pretty much every other car dealership of any kind I have ever gone to for service. Matt M. in particular was excellent in my dealings with him....but he was by no means the only service representative I met and liked. All three looked out for my best interests. A typical conversation would be as follows: "Al, you have a small leak in your cooling system that will eventually cause trouble. Repairing it is pretty costly...$X (large price to me); however, it is not of immediate concern. It can wait...we'll continue to keep at eye on it for you and keep you up to date on how it is." All three also let me know what the routine service consisted of, and if I had already had part of it done elsewhere, they did not just charge me anyway--which other dealers (not jag dealers) have done. I would unhesitatingly reccomment Fife jag service to anny of my friends. I rarely do that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If I could have rated Landrover in Fife with 10s, I would...

By KatyBloom on 7/15/2011 at 3:04 PM. Helped by Matt Malich.

If I could have rated Landrover in Fife with 10s, I would have! Matt Malich, my service representative at Landrover dealership of Fife (near Tacoma), is amazing. I have been in his "care" for the past 9 years since the purchase of my Landrover. He is knowledgeable, kind, compassionate and truly takes care of me. I am a military wife and generally on my own, and Matt takes extra care to be sure that my vehicle is fixed properly. If he cannot get it fixed within a short period of time, he has arranged for me to have a loaner vehicle. Matt has assisted me with the purchase of an extended warranty which was a huge benefit. I trust Matt. My son LOVES this dealership as well. They are definately "kid" friendly as well! To help mothers while they wait, they offer a small, secure room with video game and movies to choose. The hot chocolate machine is a big treat as well. I highly recommend Landrover dealership for all of your service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had the chip protector put on my new car. It was...

By DCJAG on 7/15/2011 at 3:09 AM. Helped by Shane Frady.

I had the chip protector put on my new car. It was recommended by Shane Frady in the service department. The protectant has lived up to everything Shane told us and has actually added value to my car by protecting the paint from rock chips. With the expense of new cars today, I really appreciate having someone like Shane recommend things that can protect my investment.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The service was done on time as requested, and within...

By Gary Forrest on 7/14/2011 at 8:31 PM. Helped by Shane Frady.

The service was done on time as requested, and within estimates. They washed the car as part of the service. My wife brought the car in and was treated well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have owned two Jaguars since 2006, Matt is my service...

By bonbon on 7/14/2011 at 6:35 PM. Helped by Matt Malich/Brian (tech).

I have owned two Jaguars since 2006, Matt is my service rep and is courteous, friendly and answers any questions I have re: my car. Brian is the only technician that has worked on my cars. He is the absolute best - he really knows Jaguars. I wouldn't go to another dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Matt Malich and all of the other staff I've met go out of...

By JLM2 on 7/13/2011 at 8:48 PM. Helped by Matt Malich.

Matt Malich and all of the other staff I've met go out of their way to provide a positive customer experience. I have 2 cars serviced there regularly with zero difficulties. While I have had unexpected problems pointed out when they need attention, I've also been advised of items on which I do not need to spend money. These are good people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have a 2005 LR3 with over 160,000 miles on it. I have...

By svincent on 7/13/2011 at 7:35 PM. Helped by Matt Malich.

I have a 2005 LR3 with over 160,000 miles on it. I have exclusively used Land Rover in Tacoma for service and repairs because of their continued high level of customer service and quality of workmanship. Matt Malich in Service is very informative and wonderful at accommodating specific needs regarding time or scheduling. He ensures that I am not inconvenienced by providing very nice loaner cars and keeping me up to date on the progress of the repair. I am very pleased with my experiences over the years with this dealership. They are exceptional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

My visit was OUTSTANDING!! Superb staff, quality...

By mjgametime33 on 3/2/2011 at 1:41 AM. Helped by Mr. Watts/Ms. Howard.

My visit was OUTSTANDING!! Superb staff, quality cars! My spouse and I were very comfortable and pleased with every aspect of the company's operation. Mr. Watts was my sales associate and Ms Howard was my finance manager....Hospitality, courtesy, and professionalism was beyond reproach! This was my first luxury car and didn't know about all the "quirks" that came with it, but I'll enjoy them! Thankyou Sincerely, Marc

I would recommend this dealer.