Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best Car Guy Ever

By Just Looking on 7/3/2019 at 5:41 PM.

I stopped into the Jake Sweeney Kia car dealership, just to look. I am thinking about buying a car in the next several months, but not sure what I want. There was a sales person their by the name of Ricky Hicks. He was great. He did not push, he was funny and very informative. He answered all of my questions. His kindness and personality will bring me back to Jake Sweeney Kia. He is a keeper.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a smile

By Big Momma on 7/3/2019 at 6:36 PM.

I had a real nice experience at Jake Sweeney . Mr. Ricky Hicks was very helpful and informational . He made my experience very pleasant . You have a wonderful staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thoughtfulness of Dealer

By sarak21us on 7/3/2019 at 5:41 PM.

Had the opportunity to work with Mr. Hicks. Thanks for his time and consideration through the process of buying a vehicle. Everything went well. Will defiantly come back for future needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience thanks to one guy!

By CarguyMike007 on 7/3/2019 at 5:45 PM.

What made my experience here go from great to amazing was Ricky Hicks!! He is an awesome guy & would recommend him to anyone and everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life Savers! Excellent Service!

By brittb2188 on 7/3/2019 at 4:51 PM.

Completely satisfied with everyone I came in contact with and who helped me. I went in with low hopes of getting what I needed very stressed out, left with a new car and huge smile, thanks to excellent service. Appreciate all the help and have already recommended others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Myer - new Telluride

By Dbaugh77 on 6/11/2019 at 2:24 PM. Helped by Mike Myer.

I'm leaving this review because of the exceptional service provided by the staff at Jake Sweeney Kia, specifically Mike Myer. I had originally test drove a Telluride at a different Kia dealership and was not happy with the sales consultant, so decided to go to Jake Sweeney. I called Jake Sweeney and was connected with Mike Myer. He was extremely knowledgeable with both the vehicle I wanted and the process to order. He also broke down for me the specific incentives I was eligible. I was immediately greeted in the Kia parking lot by Mike Myer, who remembered exactly what make/model/color I was interested in from speaking on the phone days earlier. Mike brought me over to a sales manager and we made the order. Mike offered to keep me informed of the projected delivery date and did so frequently via text and email, which I very much appreciated. When the car came in, he immediately tagged it as sold and let me know it was ready. The purchasing process was easy and smooth and I got a great deal. The entire staff at Jake Sweeney Kia was fabulous to work with. I'd recommend them to friends and family anytime. Great job Sweeney team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good quality service.

By Daryl Jackson on 6/6/2019 at 9:28 PM.

Had an amazing experience as a first time car buyer my sales person Ricky was helpful an very polite me an my family are thrilled an blessed to have had him in our corner answering question an getting the best service possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!!!

By Dlais85 on 6/6/2019 at 9:27 PM.

I have dealt with many dealers and salespeople in my time, but the salesperson Ricky Hicks at Jake Sweeney Kia was amazing he did a fantastic job helping me find the right vehicle for me. I was looking for a economic car with good gas mileage and not too expensive, he pointed me to the Kia Forte LXS which had everything I wanted. Ricky was very kind, courteous and so helpful. I'd recommend going to Jake Sweeney Kia and dealing with Ricky Hicks, he's a fantastic salesman. I'll go back again when I decide to get another vehicle. Thank you Ricky for making finding a vehicle easy and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service yet.

By Adaniel20 on 6/6/2019 at 9:17 PM.

Ricky hicks was my salesman and he was the best. I was on a low budget and he help me and my family get a great car and affordable! I would reccomend him to anyone and everyone! Great job ricky!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Used Car Shopping

By Mawmaw1 on 6/5/2019 at 3:50 PM.

My interaction with Cody French was informative and pleasant. Cody presented himself in a professional manner but maintained a personal demeanor also. As a result of my recent experience with Cody, I will be recommending him to friends and family when I hear they are in the market to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Mattie Funke on 6/3/2019 at 5:51 PM.

After dealing with a totaled car and getting the raw end of a used car deal with maintenance complications, Don and Dante saved the day. I originally came to this dealership to buy a kia forte for college in the summer of 2017. They were amazing then as well but unfortunately that car was totaled in January of 2019. When I came back, Dante remembered me and was eager to help. They did everything they could to get me a reliable form of transportation for a price i could afford. We came in at 9 am, when the store opened, and I had my brand new 2019 Kia Rio by noon. I can't thank these guys enough. They were honest, upfront, and efficient. Thank you Don and Dante! Although I hope I don't have to see you all for a while, Jake Sweeney Kia will be the first place I go if I ever need a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Friendly and honest advice

By mrgrimm on 5/29/2019 at 1:57 AM. Helped by Todd Perry.

Came to this dealer looking for a used car, salesman Todd Perry was the first person I saw when I pulled into the lot and he was quick to answer any questions I had and show me a couple cars he thought I would be interested in. Even though I ended up not being quite ready to buy a car due to my own personal reasons, I will say that when I am ready I will be coming back here thanks to his kind and straightforward approach!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Linda on 5/28/2019 at 3:22 PM.

Don was excellent. No hard sales pitch, good listener and attentive to my questions during and after I leased my Kia Soul. Many thanks for the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above Expectations

By The Billys on 5/27/2019 at 4:26 AM.

This was me and my wife’s first big purchase. Never had a brand new car before. Andrew Usleaman made it real easy and the rebates he gave me were incredible!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm Stubborn, And They're Incredible

By MTarka on 5/19/2019 at 9:06 PM.

I am indecisive and stubborn. I sent them an email one day before I left work because I thought, "What the heck, I'll take a look at Kias… I've pretty much looked at everything else," and I really liked the body of the 2019 Optima S. So I drove out there, and was greeted by Ricky and Coby, both of which were insanely knowledgeable about the product. They recognized very quickly I'm into very fine detail work, and get the big picture, so they showed me exactly what I wanted to see and got very technical. On the test drive, Ricky showed me everything there was to know about the car. Immediately after I left, I was somewhat undecided, but after the drive home, I was set on getting this car. I talked back and forth with Ricky for about two weeks and he was prompt and answered every question I threw at him. Everything was ready and in-line when I came to finalize the deal. When it came to financing, Rom knew everything inside and out. They took absolutely great care of me, even though I am anal beyond belief, and I would recommend Kia and this specific dealership to anyone who is looking for a new car. The staff is professional and courteous and the cars are stunning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Happy Customer on 5/14/2019 at 8:22 PM. Helped by Noah Darpel - 5 Stars -.

If you want to be treated right and listened to. Go see Noah Darpel for your pre-owned vehicle purchase. This young man listens to what you are saying. I wanted a great car at a great price and I wanted to stay in budget. No sales pressure just good advice. I got the car I want at the price I wanted. Noah Darpel is the man to see about purchasing your next pre-owned vehicle. Drive in to see him or talk to him on the internet page. Thanks Noah!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place to buy your next Kia.

By Happy Customer on 5/14/2019 at 8:12 PM. Helped by Noah Darpel - 5 Stars.

I have been been buying cars from Jake Sweeney of Florence for 20 years. Their service Manager Tony Darpel is a great guy and all his staff are friendly and really care about your situation. I have never been disappointed. This time I wanted to look into purchasing a pre-owned vehicle and met Noah Darpel this young man made it fun and easy for me to find just what I wanted and at the price I wanted. I stayed on budget and have a great car! Thanks to all the great people at Jake Sweeney of Florence. Five Stars for Noah Darpel! I highly recommend visiting Noah next time you are looking for a pre-owned vehicle. I have never been misled or treated badly here in the twenty plus years. Thanks Noah!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Misled/poor customer service

By Csmith607 on 4/11/2019 at 11:39 AM. Helped by Noah, Jason, Cody.

My husband and I bought a truck from Jake Sweeney about a month-and-a-half ago and it was misleading because the guy told us that we were getting a paint protection for free. He said it was for three years, but later on we were told from a different guy that it was really for 5 years and we did pay $899 for this. I'm really frustrated because we went there trusting them with their word. We sat there for 8 hours waiting for them to do their job and I still had to point out mistakes on the numbers that were on the paperwork. We was already pre-approved from cinfed credit Union,so all they had to do was call the lady, get a check that we pick up and bring it to them, but they decided to do it a different way and that's why we were there for 8 hours and we still had to go on and do it the way that I originally told them. About three weeks later my husband noticed some rust on the bottom of the doors, he told them that they needed to look at it and fix it because we had the paint protection. They did part of the work, but denied the rest of the work because they said they didn't know the rust was there, so it was considered a pre-existing condition. If they didn't know it was there how were we supposed to know it was there. We bought a truck thinking that we had protection to fix something that was messed up when we bought it so obviously the paint protection is worth crap because they can deny it saying that they didn't know about a pre-existing condition. We bought it from them trusting their word and their word means nothing. We do appreciate the work they did do because it was fantastic, but will probably never shop with Jake Sweeney Kia again because of the runaround that we received. I was looking for a vehicle for myself, but it most likely won't be there. Also customer service is horrible because we tried to call them on several occasions left messages and no return phone calls. We had to go into the shop to find someone that gave us a million and 10 reasons why they didn't call us back. First reason was the guy that we called isn't in the office very much and he's been very busy. The guy that told us this said I will make sure I call you back when you call and message me, to no avail he did the same thing as the first guy. I will say I've never had a horrible experience like I did with Jake Sweeney Kia in Florence. It would be nice if someone would fix what they obviously knew about, but claimed they didn't. I have never done a bad review in my life because I don't like them, but we paid a lot of money for a vehicle that should be fixed before the rust deteriorates the rest of the truck. I always like to give companies a second chance, but if it can't be fixed then a second chance would not be given and I would let everyone know exactly how my experience was.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Used car power train warranty is crap.

By Mad mechanic on 3/15/2019 at 7:50 PM.

Bought a 2015 explorer with 27k miles was told power train would be covered for life of car as long as they did my oil changes. Went for first service was told battery was bad had it checked two other places tested fine. Then they stripped my oil drain plug. So second service said I needed rear brakes at a cost of $400 and that I had to have them do the work because that’s how they make up there money on power train warranty if they didn’t do my brakes warranty is void. Won’t be going back ever.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Internet Experience

By MeInOH on 3/7/2019 at 3:54 AM.

Issa, was great and always followed up on our last conversation. They presented upfront pricing and always kept in contact. There motto appears to be "If we can make it happen, we will"They are a large dealership with small town courtesy. I want to thank them for their time, definitely the dealership all others should strive to be like.

I would recommend this dealer.