Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great doing business with you at Jake Sweeney Kia!

By Lindag2017 on 6/28/2017 at 4:10 AM.

We were very pleased with our salesman, Ryan McMain at Jake Sweeney Kia. He was very pleasant to work with, and with the help of Coby Sweeney, he was able to get to the results we wanted for our lease on a 2017 Kia Optima.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Spectacular No Pressure No BS Experience

By Soundgoat on 6/26/2017 at 8:16 PM.

We visited Jake Sweeney Kia this morning to look for a first car for my college bound teen. We had a particular make and model in mind and had been to several other dealers already. Several dealers websites stated they had the car, but didn't. We learned our lesson and called ahead to Sweeney's. Cameron had the vehicle ready to go and brought it around to us. We didn't even have to walk out on the lot. He knew a bit about the particular vehicle, but not a lot, and let us know. He didn't try to answer questions he didn't know the answer to, he said he'd look into it and have those answers for us ASAP. While we looked at the vehicle Cameron took care of the test drive paperwork and left us alone. There was no hovering, the additional sales folks left us alone, but were nearby should we need additional help. When we got back from the test ride Cameron discussed the particular vehicle and the others we had looked at. He didn't try to talk up his offering, or dissuade us from the others. All in all, this was a very positive and pleasant experience, and quite unlike the other places we'd been to earlier. I don't know if we'll end up buying from Sweeney's folks or not, but we certainly can recommend them and will likely be back as we narrow our choices.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 Kia Sorento Purchase

By DONNA T on 6/26/2017 at 1:39 PM.

We had begun looking for a new car about a month ago. Then suddenly, my husband had to have back surgery. He found a Kia online that we both really liked. We visited the Florence dealership real briefly one day just to get him out of the house for the first time. We planned on doing just a "drive by" because he could not stay in the sitting position very long without being in pain. Once there, the people at KIA was willing to just have us park and they brought the Sorento to us to view. They were so kind and understanding! After that I actually worked with Drew Usleaman mostly by text and phone to complete the deal... He was willing to help in any way possible and even had all of the paperwork ready for us once we got there so that my husband did not have to be there any longer than necessary! We truly appreciate everything that he has done for us! THANK YOU DREW!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very easy to deal with!1

By whizzerpaul on 6/25/2017 at 8:43 PM.

Everything went well , Ryan is a pleasant man and a joy to work with. We love the Kia . This is our second one . This one rides like a dream , my wife says .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New 2017 Kia Purchase

By Gumby on 6/25/2017 at 8:26 PM. Helped by Cody Herald.

Sales (Noell Snyder and Cody Herald) and Finance (Shane Soard) staff, were all very friendly, helpful, patient and willing to take the time to answer all of our questions (which were many). Both Noell and Cody went out of their way to stay beyond closing hours on 2 occasions, and Noell came in on her off day to facilitate the sales process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Purchase Experience

By FiatBill on 6/24/2017 at 7:48 PM.

I had searched on the internet for a Fiat 500X. I found one that I liked in white at Jake Sweeney Florence. When I was contacted by Ryan via e-mail, he was very helpful and provided a lot of information so I decided to visit the dealership. Upon meeting Ryan, he totally put me at ease and had the specific vehicle I had seen ready to test drive. Once I drove the 500X I loved it but was still unsure. Ryan answered my follow-up questions but, amazingly, put absolutely no pressure on me to decide at that moment. I had never experienced such wonderful customer service at a car dealership before. Ryan followed up with me with the details and after a couple days of consideration I went back and purchased the Fiat. I love my car and I highly recommend Jake Sweeney to everyone I know.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Very good experience

By Shane371 on 6/23/2017 at 2:06 AM.

Very nice and helpful. I would recommend Jake Sweeny to anyone. Had a good experience visit them twice. Answered questions very patient with me. Andrew was good to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome customer service

By Tfussing on 6/22/2017 at 9:34 PM.

I would recommend Jake Sweeney Florence for anyone buying a car. Our salesman Shannon was awesome and he best experience buying a car ever. No pressure and couldn't have asked for a better salesman. Thanks so much! I love. My Fiat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They have become my "go to" dealership

By Joel on 6/22/2017 at 2:42 PM.

I recently purchased my third car from this dealership. Noell was a great sales person--she was easy to work with and really willing to go the extra mile to get a mutually agreeable deal hammered out. Not only will I continue to make Jake Sweeney my first choice when looking for a car, but I will specifically seek out Noell to be the sales person I deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My road to my dream car!

By Tasha.2583 on 6/22/2017 at 2:37 AM.

A huge thanks to Andrew Usleaman for all of his help and knowledge. Because of him I am a brand new owner to a 2017 Kia Forte S Phantom Grey. I am absolutely in love with everything about my car. I had no intentions on trading in my 2014 Kia Rio. But he helped convince me to take advantage of the amazing deals Jake Sweeney had to offer. Andrew made the whole car buying experience easy and stress-free. Also a big thanks to Dante Goetz, Ryan Thomas, Jesse Parks, Tammy Moore, Shane Soard, and Coby Sweeney who all had a hand in making my amazing deal possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely worth the drive up from Lexington!

By LauraW on 6/21/2017 at 2:51 PM.

My partner Jerry did the leg work on researching the best deals. It would have been a little more convenient to purchase at a Lexington dealership close to home. But it was clear from Ryan's comprehensive emails and phone calls, that it was definitely worth the hour drive up to Jake Sweeney in Florence! I love my new car and want to thank everyone we worked with. A super easy and pleasant experience in every way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless way to buy a vehicle

By Ms Schultz on 6/21/2017 at 2:35 AM.

Andrew did everything he could in advance so that the purchase of a car would be less taxing on me. He saved me a lot of time and made the experience quick and painless. Andrew is kind, considerate and knowledgeable. Ask him anything about the car buying process and he will have the answer for you! Everyone at the dealership is friendly and very helpful. Customer Service seems to be one of their top priorities at a time in our lives when it seems to be a lost art. I recommend Jake Sweeney Kia in Florence and be sure to ask for Andrew for your best sales experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Chadwagner1992 on 6/20/2017 at 9:58 PM.

Awesome brent at jake Sweeney took care of me. Help me out even with poor credit. Got the car and quality I wanted thanks jake Sweeney.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience and friendly, helpful service!

By GaryU on 6/20/2017 at 7:21 PM.

Working with Andrew was super easy. It had been a long time since I bought a car, but Andrew walked me through what was available and helped me find some options that worked for me. He took the time to listen and didn't pressure us into any decisions. We found a great car and went home happy. It was so easy, and everybody we met that day was friendly, polite, and up-beat. I would recommend buying your next car from Jake Sweeney Kia, and ask for Andrew!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

OUTSTANDING !!! Best car buying experience ever!

By Tara Collopy on 6/20/2017 at 2:29 AM.

I decided to go back to Jake Sweeney to purchase my new car. This makes my third car from here and this was by far the Absolute Best Car experience EVER!! Ryan McMain is the man to go too. He makes the car buying process easy and will make it his point you leave satisfied. The finance Dept with Shane is great also. I did not have to wheel and deal it was great! If you ever need a new car go see my new friends Ryan."Mac", Shane Jessie and Jerry! Top Notch customer Customer Service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Supreme salesman!

By Shawn Watson on 6/20/2017 at 1:57 AM.

Andrew took the time to walk me through this the process by phone and convenience me that he could put me in a vehicle. The in person service highly complimented his telephone professionalism. He made me feel like he cared about my personal situation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Lcurtis15 on 6/19/2017 at 8:59 PM.

We came to buy our first Kia ever. Our salesperson, Noell, was absolutely wonderful and patient! we walked away with a brand new Kia Sorento!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Aissa on 6/19/2017 at 2:08 PM.

Andrew helped me out from the moment I called in to the moment I drove away in my beautiful new Alpha Romeo! I am looking for a car for my sister and would not think of calling anyone but Andrew, he is very trustworthy and went above and beyond to help me out, as did Mr. Sweeney, financing and the whole staff. I will recommend Jake Sweeny Kia/Alpha to anyone who is need of a new or used car. From beginning to end Andrew was extremely helpful and this was the best car buying experience ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By John on 6/18/2017 at 1:12 PM.

The staff here was very friendly knowledgeable and professional. They made my experience very quick and easy. I would definitely recommend this dealer to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best New Car Purchase I've had!!

By Brenda B on 6/18/2017 at 3:21 AM.

After driving around and dealing with local car dealers, I decided to venture online.....Jake Sweeney Kia came up and then I was contacted by Ryan......Wonderful car buying experience and well worth the 2 hour trip to get the car that I wanted (to include the color) LOVE IT.......Ryan was awesome on finding what I wanted and was very helpful throughout the entire process....I would drive the miles again for a new car purchase from Jake Sweeney Kia!!!!

I would recommend this dealer.