Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Thanks Joe

By vfuller86 on 9/6/2019 at 8:18 PM.

I was sold a lemon and was completely pissed off, but upon return of the vehicle Joe Collins the man who sold me the car originally made things right. He took back the used lemon and put me in a brand new car. I recommend him specifically because he (Joe Collins) is a great salesman, while his boss on the other hand was dismissive and a bit of a jerk. Steve Fliehman not only his out until I was done dealing with Joe Collins he came out of hiding only to try to dismiss me after a financing hang-up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and customer service

By joepoy1950 on 8/29/2019 at 5:55 PM.

I came in for a possible trade in to have my 2014 Accord appraised. I was able to drive out with 2016 Accord.. Amazing service and very professional.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Convoluted

By LILYJONES0507 on 8/25/2019 at 3:48 PM. Helped by Mitchell Stein.

I came in looking to trade in my car for a more dependable newer vehicle. My salesman Mitchell was friendly and extremely helpful. Had some “Finalizing” issues but the team never stopped trying to get everything correct. Overall satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and good work!

By ceyauch on 8/23/2019 at 12:29 AM. Helped by Diego caraballa.

I am always satisfied with the service at Jake Sweeney Mazda West. They are always quick, and I am always able to schedule at the last minute. Prices are competitive, and I never feel pressured to have extra services performed while I am there. I am sad that they got rid of the free car wash with service. Otherwise, I have no complaints!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people Joe is awesome

By JANELEE12314 on 8/17/2019 at 4:52 AM.

First new car I bought an they was very helpful an got me in a car the same day an the sales man told be how to pay it off early

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Recall visit

By CWUEBBEN on 8/16/2019 at 4:16 PM.

Work was completed same day but much later than expected. Dropped vehicle day before scheduled work but still didn’t get car back until 6pm. Recall was to took 2-3 hours to complete. Also, was informed that the lifetime oil changes that were part of the purchase agreement was not going to be honored after this current oil change. Thought lifetime meant as long as I owned the vehicle. How can a dealer decide to discontinue this service that was part of the contract to purchase the vehicle. Ready to trade in my Mazda 6 but not sure I would shop at any Sweeney owned dealer after being told this.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
1   Overall Experience
5   Quality of Work

Did not honor their commitment.

By fmadden0 on 8/14/2019 at 11:54 AM. Helped by A service manager.

I bought a Mazda 5 in November 2011. I was promised life-time oil changes when I purchased the car. At my last service visit I was told that they will no longer give me free oil changes.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Dealership will not keep promise - will not return

By jwestermeyer on 6/25/2019 at 9:04 PM.

I purchased a 2007 Saturn Vue new from this Jake Sweeny dealership when they sold Saturns. When General Motors discontinued the Saturn Brand, I received a letter signed by Jake Sweeny, Jr. telling me that to show his deep appreciation for my loyalty he was instructing the service teams at the Western Hills and Tri-County facilities to offer free oil changes for the life of our Saturn vehicles (2 per year). This promise was kept until my last oil change when I was told they were discontinuing this "program". I notified the General Manager Robert Sabbagh of this and emailed him a copy of the letter stating I was unhappy with this. I was told that there is now a Shamrock Club that took the offer's place. I sent a follow up email explaining my feelings and have heard NOTHING in response. The email I sent is as follows... "I do not understand how an expression of appreciation for ones loyalty to a company can be "Discontinued". It is NOT a program that has various perks that can be replaced by a different program. This gift was given because General Motors turned their backs on their loyal Saturn owners but Jake Sweeny Jr. did not. He took care of his customers and gave them an assurance that he would instruct his team to give them free oil changes (2 per year) for the life of their Saturn automobile. This brought us into the Sweeny dealership on a regular basis, looking at new Mazdas while we were getting our cars serviced, and still considering this dealership family home. I feel VERY differently now. I would like to know how the Sweeny family feels about this." I would still like to know how the Sweeny family feels about this. When it comes time for me to buy a new car, why would I go to a Jake Sweeny dealership. How can you trust a dealership that won't keep its word?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for my Mazda 3

By bear50 on 6/24/2019 at 6:25 PM.

Got a oil change and recall notice for wipers but completed all is well Have used this dealership for many years and will go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer service !!!

By Jacquelineglr30 on 6/19/2019 at 3:29 PM.

Mr. Will is amazing with what he does! He has great customer service! He was very informative every step of the way. We told him what we wanted and he made it happen and we couldn’t be happier ! We are definitely referring all our friends and family here and be buying another vehicle soon! Not only is Mr. Will great but everyone was very nice at this dealership as well ! Thank you so much Mr. Will !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Go see Joe!

By Emill02 on 6/19/2019 at 9:53 PM.

Joe has sold be my last three cars and it’s always a good experience! Never had to haggle or anything, just told him what I wanted and what I’d pay and out the door I went! Need a car and want a good experience; see Joe Collins!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By MHENLEIN on 6/9/2019 at 9:47 PM.

I had a luggage rack and a remote start added to my CX-9. Remote starter works just fine and the luggage rack fits my carrier and looks great. I was expected at my scheduled appointment time and the work was completed on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caleb Whitcomb-Dixon

By Cdubdixon513 on 5/21/2019 at 11:28 PM.

Will was outstanding. He took great care of my girl and I. He really did work to put us in two great cars. Not two expensive cars, but great cars for US. Thanks Will you are the man!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

I bought a CX9

By MHENLEIN on 5/18/2019 at 3:34 PM.

I hate buying new cars but my experience at Mazda west with Joe Collins was very enjoyable. I would recommend him to everyone. He knows his stuff answered every question we had and explained the functions of the vehicle upon delivery. He gave us time.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Financial wellness,Recommendation

By Ms Wise on 5/15/2019 at 6:31 PM.

Financial wellness is what Joe Collins(sales) secures for his customer. He doesn't try to make you say yes when really you want to say its a no. He knows his processes,standard work and this car/financial wellness business very very well. He is very courteous, He is a great listener. He has a unique setup of his personal space. He's a family man. He loves his daughter and all their special time. This is a good man with good intentions and a lot of knowledge and experience. The atmosphere was very pleasant. My Jay came out introduced himself. Luke( the son of owner/product expert) came out and introduced his self, Tim (finance) explained what the contract was in detail and if you had a question he answered them and if he couldn't answer he would get Luke Sweeney and he did answer. All the other sales associates where courteous, they were helping other customers and each other. I also did a review on Yelp please share with your family and friend. Thanks Mazda West And Mr. Collins

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gets the job done!!!

By maximillion on 5/11/2019 at 4:41 PM.

William was very helpful all of the staff was very nice and courteous and they work real hard on customer satisfaction and the process was quick and easy

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
3   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Awesome salesman above and beyond

By Patricee on 5/11/2019 at 4:26 PM.

Mr Lyle's is who makes the dealership. He is very patient,and very informative. He eased my mind off all worries and made me feel very comfortable in buying a car. He is a great salesman. I'm glad I had the pleasure to have him as my salesman. He's a great salesman. Yes I would recommend him to anyone I know who is looking to purchase a vehicle. Thanks for you hard work and dedication. You rock.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and customer service

By joepoy1950 on 5/9/2019 at 6:16 PM.

Whenever I had service completed on my Honda the service staff was always friendly, professional, and expedient. I have no problem recommending the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very best car buying experience I ever had

By JJAM144546 on 5/6/2019 at 3:10 PM.

The dealership was very nice and professional I hadn’t planned to buy a car that day but I got the car I liked I’m a customer for life

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Miscommunication

By jstanfordiii on 4/9/2019 at 3:30 PM.

I don't know if dealer understands what I say on the written notes since it's only one communication between Dealer and Deaf customer. I asked them if they can request an interpreter and they texted me. They said, will talk with my manager but never happens. I didn't ask for Mazda car, dealer picked it for me and left me no choice. Thanks for asking. I would not go to that place again if it's the same results.

I would not recommend this dealer.