Dealer 2-Year Rating

Overall Rating

1.8 / 5
Customer Service
2.5  
Friendliness
3  
Overall Experience
1.5  
Price
1  
Quality of Work
1  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience

By Deangelo on 1/31/2018 at 12:43 AM. Helped by Billy,Jason,.

I Went to James hodge Ford In Muskogee. To trade in my truck. Looking and hoping to get a something new or used. But with low miles and a nice drive. Well they found the car that I like and it had to be in the body shop. I was OK with that because I was told it was going to have a nice paint job done. My tade In which was my truck was still parked with all my belongings in it. Which includes all of my school stuff. I made clear that everything was in my vehicle because I didn’t have my card that I had just signed for. My truck that was my trade-in went to the detail shop which I was told would not be moved until all my belongings out and I drove off with my car. But all of a sudden it changed the truck went to the shop and everything was thrown in the trash. Which as a customer made me really upset because someone didn’t value what meant a lot to me to them. So I signed for the car but I didn’t get the car out the shop until a week after I signed. And then when I got the car out the shop and I actually drove it I felt some weird jump to it and I took it and and had looked at the notes my transmission the transmission has been worked on three or four times before I even got the car so basically I signed a contract for a bad car!.well I took the all the stuff in the school saying how much it would be just for the school belongings and from mines been together and I don’t even get half of that back not even 25% back! So now I have a back car not even half the money back and I’m unhappy customer! I was promised that the truck which was my trade-in would not be touched until I got my car out of the body shop. On top of that I’m the one having to make payments after the car has been in the dealership for three weeks and I have to make a payment for a month like I had the car. The transmission was bad which I was told it was fixed but I’m still having the same problems that I had before I put it back in the shop. And now scheduled to go back in the shop in the next week. If customer satisfaction is you’re number one go I don’t know if I found it there or not!

I would not recommend this dealer.

Overall Rating

2.6  

4   Customer Service
5   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Useless mechanics

By Ihop on 4/25/2017 at 2:41 PM. Helped by Did not get names but a few.

I purchased a truck at this dealer. I came in a few weeks later under warranty with noise in front end. They said they could not reproduce noise. I was able to get it to do it leaving lot. They also had me bring it in early and didn't even look at it till next day. Second time was off warranty same problem just worse. I brought it in early came back about 1530 and they were done and said it was bump stop but never called. I was able to get it to do the noise without hitting bump stop leaving the lot again. Brought it back now they hear it but won't look at it till tomorrow. They do not supply courtesy vehicles either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By ckrigsby on 7/26/2015 at 2:14 AM. Helped by Jaela Mims.

The best car buying experience we have ever had! The sales and finance team stayed late for us because we were driving in from out of state to get their incredible deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous Personell

By LK 9876 on 7/25/2015 at 4:08 PM.

The personal at James Hodge were very nice and helpful. It was a pleasant experience dealing with James Hodge Ford. The finance personally did a great job getting me a good finance rate. I would recommend James Hodge to my friends.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pleasant Experience!!

By Jimmiecb on 7/5/2015 at 2:22 PM. Helped by Jaela Mims.

Jaela Mims was very knowledgeable about the vehicle and pleasant to work with. (I should have negotiated a further discount in lieu of the free oil change for life of the vehicle, as I live too far away to take advantage of the service) My fault,. I simply forgot it during negotiation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experence

By Bob on 6/15/2015 at 4:23 PM.

Randy Howard have a great present about himself. I believe he is out to provide his customers a great deal and work on your behalf. I have bought three new vehicles in the passed 14 months from Randy because I don't fear that I am going to get a bad deal.

I would recommend this dealer.

Overall Rating

4.3  

4   Friendliness
5   Overall Experience
4   Price

A very comfortable stress free experience

By f150fan432 on 5/19/2015 at 12:39 PM.

After shopping and attempting to work with a couple dealerships here in Tulsa, I made the short drive to Muskogee and met Randy. He was not the typical pushy high pressure salesman, nor was the finance manager. I found the vehicle i wanted the numbers were both fair and not difficult to reach. Despite the ongoing construction of the new dealership building these guys had their act together and the overall experience was quick and comfortable.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

worst service ever!

By nothappyjake on 5/9/2015 at 2:44 PM.

I've had nothing but issues with these guys from having a deal worked out on a 2014 Ford Flex that I was on the way to pick up and learned they shipped it 3 hours away to affiliated store in Idabel OK even then I was willing to drive to get the vehicle still because I really like this one to finding out on my own that the vehicle at 40,000 miles had already had issues and had a transfer case replaced or rebuilt they gave me the run around the whole time never mentioned anything about the issue with the vehicle all the original salesman Jack Walker informed me was it had new tires and they did a alignment on it I'm glad I didn't get stuck driving 3 hours to take their problem off their hands and to top it off the General manager wouldn't even call me back his self he had the finance guy jeromy do it.. I will never ever shop with them or have any dealings with them or anyone affiliated with them this was horrible I was excited to get this vehicle instead now I'm going to do my business with someone else

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best experience Ive had at a dealership

By GlenC on 5/8/2015 at 6:36 PM. Helped by Bryan Lynn.

Bought a 2012 Ford Fucus from here last night. We have less than perfect credit and have to say Hodge Ford and our salesman Bryan Lynn basically bent over backwards to get us into a dependable car. They have earned customers for life

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review for my new car

By RobynPhilpot on 5/5/2015 at 6:41 PM.

Everyone who works here is so helpful. I would buy from here again. Everyone was so kind. I enjoyed my time there while I was looking at the car and doing the finance.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick and easy.

By Ben7777 on 4/18/2015 at 3:10 PM.

Going to a dealership always take around 5 hours and half of. That time the sales man leaving you by yourself to think about things. I would not say the same about James hodge ford. From picking a vehicle, test drive , negotiations, and then sale just over two hours. Everyone was friendly and kind. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just good oklahoma service

By Go Easy on 4/1/2015 at 5:13 PM. Helped by Mr. James from service department.

They make you feel like your there number one customer ! Jack was a great salesman , and James took care of all my needs in the service department id recomend hodge dealership to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By clbullard on 3/10/2015 at 8:54 PM.

No drama, no high pressure, most pleasant car buying experience EVER. Had the vehicle I wanted, at a price I could afford. Randy Howard did exactly what he said he would during and after the sale. I was so impressed with their service department as well. I would recommend them to anyone on sales or service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service above and beyond expectations

By Jim and Judy on 2/23/2015 at 4:25 AM. Helped by Service - James.

We purchased a used Ford F 350 truck to pull our new fifth wheel RV. The day we picked the truck up we drove from Muskogee to Oklahoma City and back again. About fifty miles down the road we briefly smelled antifreeze but thought it was coming from the car next to us. The truck ran fine without any warning lights coming on. Little did we know that a head gasket had blown. We took the truck in for service and in less than a month James Hodge Ford did over $7,000.00 in repairs at no charge. Incidentally we did not purchase an extended warranty. Each time we took the truck in we were given a loaner car with a full tank of gas to drive until the truck was returned. The service and sales manager were very customer focused and said they would be sure the truck was fixed right. The truck is now running great and seems to be up to the challenge of pulling our 13, 500 pound RV. We definitely recommend James Hodge Ford as they definitely went above and beyond to make our truck reliable and dismiss our skepticism of the truck. Thank you, Jim and Judy Durham

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Service!

By Focus08 on 2/17/2015 at 8:54 PM. Helped by Richard Burris.

Richard Burris, as well as all the staff, was incredibly helpful in getting me into a vehicle. Extremely satisfied with my purchase from James Hodge Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasing customers with friendship and patience.

By Danny Vandiver on 2/10/2015 at 11:33 PM.

Recently I purchased two vehicles 1 new / 1 used and dealing with Robert Johnson was an experience that will cause me to continue my business with James Hodge Ford. Billy Mills as always was very helpful as well as Mike Warren the young man that did the financing for us. You guys were great and thank you for being patient, informative and overall letting this experience be very friendly and no pressure at any time caused a hasty decision. Thanks again guys. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales review

By Sunshine69 on 1/31/2015 at 3:00 AM.

Great service and salesmanship from Johnny Terrell, he help us find the vehicle we wanted. Always returned our calls when we had questions! Will defiantly recommend everyone to him!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Best Experience I've Had

By Steve McClurg on 1/31/2015 at 1:38 AM.

I looked at a used vehicle there at James Hodge Ford, and I must say that this was the best experience I've had with a car salesman. Johnny Terrell did a great job helping me look at vehicles and test them out. I've dealt with plenty of car salesmen; I tend to change vehicles pretty often. He helped me every way he could, and gave me the best deal the dealership would let him. He's the salesman I would recommend. - Steve McClurg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good

By dan on 1/30/2015 at 6:11 PM.

I bought my F-250 ford pickup from your dealership. Salesman was Brandon. He answered all my questions and was very helpful during the sale. And over the past year since the purchase. I have been in contact from out of state on several occasions. Question from warranty to what you have on the lot. Always has taken time to help in any way as needed. Thanks Brandon. And thanks James Hodge Ford.. Regards. Dan Williams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience.

By emilykimbrough on 1/30/2015 at 7:33 PM.

When looking for a new truck we shopped around at several dealerships and James Hodge Ford gave us a great experience. All of the staff did a great job. Randy Howard helped us find just the right truck for us and was very kind, patient, and helpful. We got a great deal and will definitely go back in the future. I would highly recommend James Hodge Ford to anyone looking for their next vehicle looking for great service and a great deal.

I would recommend this dealer.