Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
4.1  
Friendliness
4.1  
Overall Experience
3.9  
Price
4  
Quality of Work
3.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Professional service

By steph on 10/6/2017 at 8:57 PM. Helped by Faysal and Jan.

We bought a terrain Faisal was our saleman very good service and everything to be done on vehicule was done well and they went over what was asked

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best experience

By Escape on 9/21/2017 at 1:09 AM. Helped by Faysal Akl and Kovadis Najem.

I went to janex auto and was assisted by Faysal Akl and Kovadis Najem. They were very forth coming and helped me to attain the vehicle which was right for me. They were prompt with following up with me about any information needed. Their customer service was excellent and i was able to attain my suv. I would highly recommend them to anyone looking to purchase a vehicle...thanks guy's for all your help....Doug.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Stick to their promises, freindly sales persons and manager

By Sam on 9/19/2017 at 1:43 AM. Helped by Kovadis.

I bought a Toyota Rav4, 2010, my sales person was Kovadis. The purchase was smooth, the sales person did not push me to buy any of the cars, and was explaining about the cars I selected, and showing me the car proofs until I decided to take the Rav4. In addition, I found little noise a day after buying the car, I returned next day and brought this issue to Kovadis and manager, who instructed to fix the car immediately (it was driver bearing) without any additional costs. They did not add any fees, other than government taxes and government registration fees, no other additional fees at all. The shampooing which is done in a nearby garage, was not very good although was done twice. However, I am happy that I bought my car from this company and got served by the sales person Kovadis.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outgoing dealership

By Nissan1234 on 8/28/2017 at 2:02 PM. Helped by George, monika.

So I had found janex auto on Kijiji so we called in and they said to come in whenever, so we did then we chose which car we would like that day then less then a week later we had our car! They definitely went over and above for us! Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would definitely buy from Janex again!

By Happy Customer on 8/16/2017 at 2:10 AM. Helped by Jan, Monika.

The customer service I received from Janex Auto was second to none. It is a family owned business and Jan certainly takes a lot of pride in ensuring his customers are well taken care of. Jan went the extra mile to ensure that the car was perfect when we picked it up. No pressure sales. Very open and upfront. Will I buy from Janex Auto again? Definitely. Would I refer to family or friends or recommend Janex Auto to anyone purchasing a vehicle? Definitely. They also service the vehicles they sell. Thank you to Jan and the staff at Janex Auto.... Another very satisfied customer.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible

By Sandhu on 7/6/2017 at 7:01 AM. Helped by ..

I am totally agree with other review.They have pathethic after sale service. I bought chevy cruze from them and within 1 month, I face some issue in the car suspension and cruise control also stop working.Even though i took 1 year extended warranty, they refuse to check cruise control saying warranty doesnot cover this and we dont have equipment to check this.Owner behaviour was so rude and entirely different than what it was at the time of selling the car.Despite of multiple visit to Janex, my issue was not resolve.Every1 was feeling issue in my car rxcept Janex staff.i want to slap myself why i bought car from such a trapper.Guys never ever go to them.and never took extended warranty.It would be the wastage of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

vehicle purchase and finance

By rater on 6/28/2017 at 8:46 PM. Helped by Jan warren paul.

very friendly staff no pressure tactics, excellent finance rates and my experience was awesome I would recommend them to my family and friends and I will return in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi A4

By GauthierJeff on 4/4/2017 at 12:16 PM. Helped by Jason.

Had money owing on a car that was written off, had no problem getting me into another car without a problem and fast. Would recommend to anybody.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy I went to Janex.

By minivanmom on 2/23/2017 at 6:21 PM. Helped by Colleen, Steve, and all staff were very welcoming..

I had a such a great experience buying my.most recent used car from Janex. Upon purchase it was clear to me that they had listened to what I wanted and worked hard to secure the deal. I would definitely recommend them to friends and family, and will most definitely do business with them again I the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unicorn Sanctuary in Ottawa!

By Gary's Auto Detailing on 12/15/2016 at 12:28 AM. Helped by Simon.

All of the cars presented to me were so expensive when brand new, now most of them were the same payment as a Dodge Grand Caravan! Also, I am so picky on which trim level & package I wanted. I feel I love cars more than most people. This place had very rare finds from Germany, some temping Japanese models, and they also had some Unicorn's! A car I wanted not long ago that was way out of my price range, I am driving only a few years later for a low, low payment. Nicknamed it the Unicorn! Read some odd reviews of people looking for 'the new car' experience, for a 'used car deal' on this site. Pick 1 folks. I'll take the 'used car deal'. Thanks Janex. Lovin' this thing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my experiance at janex Auto

By thefarmhouse on 10/17/2016 at 10:06 PM. Helped by jan ?.

am looking at a second car and previously bought a great honda from them and had a great experience im surprised at what i see here and found this site by accident when i was searching for Janex website did you actually buy a car from there ? there was a finance doc fee from the finance company not from them as my credit wasn't so great they helped me get established again seems sad that if you didn't buy a car from them to be saying such damaging things I had a small problem with my last car and they dealt with it straight away ! im going back to buy my wife's new car there and expect the same good service im surprised what i see here !

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

SCAMMERS!!!

By Crown1 on 10/17/2016 at 4:34 PM. Helped by Savcho Zahariev.

WARNING! Do not purchase a vehicle from this dealer under any circumstances! Horrible attitude towards their customers,and they make it sound like you are doing them a favor by giving them your business,and hard earned savings. The owner, Savcho Zahariev is very rude,and the most unprofessional business man I've ever seen. If you must buy a vehicle from Janex Auto Sales please take the car to your mechanic shop,because after you buy the car,and if anything wrong with it, Janex will not assist you in the repairs. Be very careful when you sign your bank financing documents, because this company is well know in Ottawa to add illegal documentation,and administration fees on top of the prices. Please read other reviews about this place, and you decide if it's worth to buy anything at Janex Auto.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible

By Heather pollock on 4/15/2016 at 3:50 PM. Helped by All of them were sleezy.

I agree with the other review. Horrible sales. They lie to make a sale. True definition of a sleezy car sales man! Minor issues - Sara person smoked while looking at the truck (I was pregnant) 2. He forgot to give us our ownership upon purchase and then blamed us 3. Issues with providing a second fob. We were told that there would be two. At delivery there was one. Sales person said he would get one for us. Your company eventually paid for one, but it wasn't programmable (we had to pay a deal ship for that) 4. When signing papers, sales person all of a sudden had an appointment and needed to leave very shorty (I believe that was his attempt to rush us in signings the papers) Major issues: 1. Sales person told us we had to purchase the gap insurance to obtain a loan. When questioning him about taking it off, he said it wasn't an option. We cancelled this insurance after purchase. 2. When I asked him what something was in the sign off papers, he lied and told me it was the safety - it was actually the box to show that he provided us with a car fax report. He didn't provide us with this until after the purchase (when we demanded it). The truck was in a accident and we were told it was not. 3. Included things in the sales price that we were not aware off (anti theft crap) 4. When we came in after the purchase to complain - your sales person filed a police report against my husband.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NEVER EVER BUY THERE

By Jim jones on 3/14/2016 at 3:28 PM. Helped by JAN ZAHARIEV, SAVA ZAHARIEV.

THEY USE FAKE SAFETY CHECKS FROM THE GARAGE THEY USE. THEY DON'T EVEN CHECK THEM THEY MAKE PROMISES TO SHUT YOU UP AND GET YOUR MONEY YOU COME TO COLLECT ON THE PROMISE AND THEY HANG UP ON YOU STAY AWAY

I would not recommend this dealer.