Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Making the extra effort

By samurph on 7/19/2018 at 8:51 PM.

I just purchased a 2018 Ford Escape from Jannell Ford. The entire transaction went smoothly. Harry McDougall helped in finding the car and Rob Sylvia took me on a test drive. Rob explained all of the cars features while we drove. Once I decided to make the purchase. Rob made sure I was familiar with all of the cars options, he even explained all of the owners manual's and the importance of knowing how the car worked. Joanne ensured the paperwork was in order as always. This is my fourth car purchased at Jannell. And thank you Bill Roderick for putting up with the family. They truly have an awesome staff and would recommend them all when purchasing a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and Easy

By Rick W. on 7/16/2018 at 11:52 PM.

It was an efficient process. Mr. McDougall and the nice finance lady (sorry, I forget her name) worked diligently with my insurance agent to get my new Focus purchased, financed, inspected, registered, insured, and on the road within 24 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience

By f150buyer on 7/8/2018 at 9:59 PM.

Enjoyed working with Harry to buy a F150. Harry took the time to explain all of the features, was friendly, and helped me understand all aspects of our deal.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Nice treat

By Mario Robles on 7/8/2018 at 1:53 PM.

Very nice treat, very helpful so efficient really did a quickly deal no games I get a good money for my trade, I definitely recommend this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent Customer Experience

By Five678 on 7/8/2018 at 12:55 PM.

Harry McDougall and the team at Jannell Ford made my recent purchase of a Ford F-150 a hassle free and haggle free customer experience. The team at Jannell Ford is knowledgeable, professional, and friendly, and went out of their way to make my purchase as simple as possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

quick painless experience

By lokearney on 7/3/2018 at 11:05 PM.

spoke with Harry on Friday about F150 super crew put together some numbers for us went Saturday morning for test drive with my trade in deal was made drove out with My beautiful F150 on Saturday afternoon no hassles smooth transaction

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience

By Fish on 7/3/2018 at 5:49 PM.

From start to finish Harry listened to what I needed, found the vehicle I wanted and organized the financing and delivery. He made it a non stressful experience. Great customer service! I will be back when it's time for my next vehicle and will ask for Harry. Kathy in finance was also excellent to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By ghegerich on 6/26/2018 at 4:52 PM.

Great customer service by Mike Kinney and the Jannell team overall. They were incredibly friendly and helpful throughout the process. I would recommend Jannell to anyone looking for a new car. I purchased and drove away same day with new car and no hassle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car.

By Mimsays on 6/12/2018 at 2:51 PM.

When I went in to the dealership I was greeted by Charlie and Janice they were very attentive listen to what I needed and introduced me to Mike Kinney the salesman I told Mike I would like to trade in 2 cars on a new vehicle he showed me three vehicles I selected a 2018 Ford Escape Titanium we went for a test drive and Mike was very good about answering all the questions I asked him during the test drive and even more knowledgeable when we got back to the dealership and he showed me all of the features that I didn't realize that I was getting and show me how to use them and spend a lot of time on the safety features which impress me quite a bit we settled on a deal and later that day I spoke with Kathy who was in the finance area she was well experience in a job friendly attentive to questions and we were in and out of there very quickly and professionally treated for that reason I would definitely recommend Janelle two friends and folks I know that may be needing cars or service in the future thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jannell Ford Excellence

By Gilbyone on 6/11/2018 at 9:03 PM.

Recently purchased my 4th Vehicle with Jannell Ford. Jannell personel exceed all expectations in sale s and service and thier professionalism and friendliness make the car buying experience a pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ses and Service

By Ed on 5/30/2018 at 9:49 AM.

I have bought two used vehicles from Jannell. Both the sales and service experience has been great. I continue to have all my service on those vehicles done at Jannell. Can’t recommend their service department any higher. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very easy, hassle free transaction!

By seaside321 on 5/27/2018 at 7:40 PM.

Bought a 2018 Dodge Ram and after two months decided it wasn't for me. Stopped in to Jannell on a whim, talked to Mike and told him my story and what I really wanted. He brought a 2018 F150 from another dealer for me to look at. I traded my Ram in for the F150 because of the no pressure attitude and Mikes going above and beyond to get me into the truck that suited me better. I Highly recommend Mike and Jannell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By JamesBradford120257 on 5/23/2018 at 4:37 PM.

I can not believe how outstanding everyone at Jannell is. Highly recommend them! Keeping Ford in the family for life! No words can express how happy I am to be in a much safer truck that will last me the rest if my life. I have not purchased a truck in over 15 years, and do to a severe stroke I had when I was a police officer years ago I was very nervous about buying a newer one now that I am on disability. I have had so Many memories with my old Ford, from towing boats to going hunting off the road, and including teaching my youngest girl how to drive like a cop! Harry made looking for a new one so easy. The second I saw it i just knew it was the one! Everyone my daughter told me to speak with was beyond outstanding. Each one treated me with respect, kindness, and as if I were their own father and not just a number to make a paycheck. Jannell Ford is family friendly and took everything i needed for my budget into consideration and made it happen! If i could buy 50 more trucks from them i would !! Thank you all so much!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Didn't buy anything but still left impressed!

By JeepGuy617 on 5/21/2018 at 3:18 PM.

I scheduled a test drive with Janice Loud and when I arrived the vehicle was already sitting out front. Despite knowing that I was only there for a test drive, Charlie Williams spent close to an hour with me going over the vehicle I had selected as well as others that he felt might fit what I was looking for. At NO point did I feel like I was being pressured into buying anything. I was thoroughly impressed by the level of communication from the staff at Jannell Ford and if I end up deciding on a Ford in the future, Jannell Ford will be getting my business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F250

By samwheelock on 5/15/2018 at 11:53 PM.

I showed up on a rainy day and the salesman Harry stood out in the rain while i checked out the truck. He took care of everything and in a few hours I was driving away in a new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase new Ford Ecosport

By Joe & Tess on 5/7/2018 at 3:46 PM.

I highly recommend the Jannell Ford “ family” if you’re looking for a car. My whole experience was relaxed and stress free. From the internet rep “ Charleigh” to salesperson “ Mike” down to finance expert “Joanne” I feel like they all went above and beyond to make our purchase special. This is our 3rd car in a row from Jannell and we won’t go anywhere else. “ Why mess with a good thing” !!!!!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Used Car Purchase

By WBC on 5/7/2018 at 1:22 PM.

I visited the dealership on a recent Saturday morning with the intention of purchasing a used car for my son. I met Mike Kinney upon my arrival. Mike is not what someone of my age would expect of a car salesman. Mike was laid back and informative. I decided upon the car I wanted and was introduced to Joanne Hudson who is the finance person with whom I dealt. Joanne was helpful and persistent in finding the best finance deal available. Joanne and I spent as much time talking about life, kids and parenthood as we did discussing the finance package. The car buying experience at Jannell was much more pleasant than all others I have experienced with one exception which is a personal preference. That is, I wish ALL dealerships would lose the more phrase "...we want to earn your business..."! Clearly, actions speak much loudly than do words.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By bduane on 4/24/2018 at 9:45 PM.

I stopped by to check out a lease price on a new F-150. I was greeted at the door by Mike Kinney who was extremely friendly and helpful in finding the right vehicle for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience with buy a car a Jannell Ford

By petergt350 on 4/17/2018 at 11:02 PM.

I have to say that my experience with buying a new car with Jannell Ford was exceptionally wonderful. Here what’s I mean – On April 8, 2018 I was searching the internet looking for a Black Ford Mustang 2018 GT350/Shelby car. Jannell Ford, was the only Ford Dealership within 50 mile radius that have this car. On “cars.com” I made a vehicle inquiry, asking if the above vehicle was still available. The next morning April 9th, I received an email from Janice Loud and Mike Kinney stating that the vehicle is available. On April 10th I went to Jannell to meet with Mike Kinney, as well as look at the car. I was so impress with Mike Kinney, and of course the beautiful Mustang GT350, I put a deposit on the car. Buying a new car in the past have not always been a good experience for me. I’ve always felt like I’m being taking advantage of. For some reason I felt comfortable with the folks at Jannell Ford. On April 13th I went back to Jannell Ford and drove away with that beautiful Mustang. I would also state that the folks in Finance, Joanne and Kathy worked with me closely on getting finance for the car. They call and updated me on different financial options that was available. Over all, my overall experience with Jannell Ford was and continue to be excellent. Great job guys. Keep up the good work. Thanks, Peter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Explorer

By Mel dogga on 4/14/2018 at 9:19 PM.

Thanks so much Harry for your excellent service .you were up front with me from the start.. I am very happy about my new vehicle .. I will be coming back again for a new vehicle in the future ..Harry was very friendly with me and it made my experience so much more comfortable .!! I highly recommend Jannell ford for excellent service in very nice vehicles

I would recommend this dealer.