Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By fisherman6562 on 7/10/2019 at 8:39 PM.

Jannell Ford is a great dealership. The salesman always makes sure your needs are fulfilled and the no nonsense settlement on the final price is why I would recommend this dealership for a New Fird product or even a used vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Professional , courteous , upfront

By randy515 on 7/10/2019 at 7:53 PM.

My first contact was with Jillian via a web request. Her response was timely and critical. Very prompt and to the point, answered all my questions. First time in the door I was warmly greeted by Jillian then by Harry. We transacted the deal in less than 15 minutes. Very pleased with the process . No hassle in the finance office which can be tedious but not here. I would highly recommend Jannell, Harry and Jillian! Randy Wills North Falmouth MA

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good sales and service

By ryan aa on 6/26/2019 at 1:49 PM.

Bought my new Focus here 2 years ago and have had it back in for routine service and also a major warranty repair, and have always been dealt with courteously, fairly and promptly. The sales and service staff are straight-shooters. Happy to recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By joyce on 5/5/2019 at 2:07 PM.

We are in the process of purchasing our 4th pre-owned vehicle and obviously are very pleased with this dealer. I recommend them with complete confidence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Harry mc doughall

By Tomas tan on 5/16/2019 at 10:42 PM.

Gentle man, nice and easy to talk to and felt really welcome when i walked in. Which would never feel at any other dealerships. Up Éireann!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt

By robinsonda2 on 5/8/2019 at 2:23 PM.

It was great to work with Harry. He was very prompt and very helpful. It is nice to work with a local dealer that listens.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy

By Leemcdao on 5/8/2019 at 11:26 AM.

I went in to browse trucks and everybody was so helpful I bought one. Everything went very smoothly from choosing a truck to finance and within two days effortlessly I was driving my new truck. Everybody was great.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Used Car/Truck Sales

By mjk on 5/2/2019 at 11:36 PM.

Initial interaction with Ford Sales Person, Charlie Williams was pleasant with no pressure. Answered all my questions honestly and researched the history of the vehicle that I had in mind.. Would recomend this Dealership and sales Person to others..... Mike K

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Home Town Dealer -- Harry Especially !!

By Johnny on 5/2/2019 at 12:34 PM.

Harry was there to greet us ... and made our buying experience pleasurable.... the delivery went so smooth and explained all the features of the vehicle Harry see you for our next purchase .. awesome sales person - thank you - John

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

spectacular experience

By Zinnia on 5/1/2019 at 11:17 PM.

I had been looking for a used Toyota Tacoma and found one on Auto trader which brought me to Jannell Ford-which brought me to Harry. He was by far so helpful, went through the entire tuck with me, was such a pleasure to deal with, and made the entire process so pleasant. There was absolutely no stress involved at all. It was one of the best car/truck buying experiences I have ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

great dealership

By robnlori on 5/1/2019 at 1:10 AM.

i appreciate the help harry gave us steering us to just what we wanted.everybody at the dealership was a pleasure to business with.i have already recommended jannell and harry to a friend

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car

By Rg218 on 4/17/2019 at 12:11 AM.

I brought a new car. No stress ,no trying to convince me to buy anything but what I requested. Price was comparable to other dealers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to do business with Jannell Ford

By Stuart on 4/16/2019 at 11:36 PM.

This is the fourth new Ford I have bought at Jannell Ford and the customer service is great. The men and women who sold me new vehicles have been knowledgeable, polite and friendly. That's why I keep coming back.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Quick and painless

By Dcamelio on 4/11/2019 at 11:53 AM.

Buying a new vehicle can be stressful! We had been to a few other dealerships with minimal help and being shown trucks well beyond our price. Walking into janell ford was a breath of fresh air. Harry listened to us and made the whole experience actually fun. Katy in the financial department was equally helpful, explaining everything. I definitely will be going back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Needed to buy a new truck but had very specific "wants"

By WMP on 4/4/2019 at 7:06 PM.

When we decided it was time to buy a new truck, we e-mailed Harry McDougall with our "wants" in a new truck. There were certain options that we wanted and a certain monthly payment. Harry went out of his way to find the perfect truck for us and Kathy Mulvehill, the Finance Manager, worked diligently to get us the proper financing. This is the second truck we have bought from Jannell (the first being a used truck and this one being brand new) and when it's time, we will absolutely return to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second purchase for a reason!

By Basic Patrick on 4/3/2019 at 4:49 PM.

My wife and I just bought our 2nd F250 in 5 years from Janell Ford. This one is brand new. These trucks sell for a lot of money and my wife and I are aggressive negotiators. Both our salesman Harry and Sean (the man behind the curtain) went above and beyond to not only find the exact options package we wanted but did what needed to be done to make that truck fit our budget. A bonus is that Janell Ford supports local charities including the MA Striped Bass Assn. Spending 50K on a truck is stressful and the team at Janell made it much easier.highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Pleasure to work with

By ChuckH on 3/23/2019 at 7:29 PM.

I have purchased vehicles from Jannell Ford for 50 years. You can always count on a courteous pleasant experience and a good price. Bill Pellagrini who we have worked with the last ten or so years will always go above and beyond to make sure your happy with the price, value and satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By Megan3151 on 3/19/2019 at 11:27 PM.

My experience was great at Jannell. My salesman John, was knowledgeable and personable. We were able to work out a deal I was happy with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team

By Buzz2019 on 3/14/2019 at 7:05 PM.

Our experience was exceptional! Our salesman John Pesente was friendly, knowledgeable, and helpful.The service department was fantastic as well a shout-out to David Smith !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ford Escape

By Escape2019 on 3/14/2019 at 11:29 AM.

I started with an email to inquire about an Escape in Jannell's inventory and was promptly responded to by Janice Loud, who answered all of my questions. As we progressed into pricing, I was introduced to Harry McDougall and Harry and I proceeded to come to an agreement on a sale price. We were able to come by the dealership the following afternoon and complete the paperwork and pick the car up. While I worked with Kathy in Finance, Harry took time to review the technology in the Escape with my wife. A smooth process and a great experience.

I would recommend this dealer.