Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.6  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above Excellence

By Lorie Pegram Frein on 4/17/2017 at 11:08 PM. Helped by Steve Winkler,Craig Kuhl.

My experience at Jansen Chevrolet was amazing. Not only did I get the car of my dreams at a great price but I got pure customer satisfaction. From the time I walked in the door till the time I left I was shown courtesy and respect. Our salesman Steve "Whistle" Winkler went above and beyond what was needed to make the sale. After I had purchased my car he took over an hour to sit in the car and show me so many of the special functions that my new car has. He told me if I had any questions afterwards just give him a call. I know a lot of salesman say that but he meant it. I called him two weeks later with a small problem I found and he had it fixed immediately. I would highly recommend the the team at Jansen Chevrolet for your next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"AWESOME DEALERSHIP & GREAT PEOPLE TO WORK WITH"

By Jeff C. on 5/25/2016 at 5:40 PM.

I just recently purchased a New 2016 Chevrolet Silverado LTZ 4X4 Truck - I have to say that Shane Street - Craig Kuhl - the Owner Mike Jansen and the entire dealership are absolutely wonderful to work with and EXTREMELY FRIENDLY !!! I told Shane what I was looking for and he found exactly what I was wanting!!! I have purchased several new vehicles from Jansen's and the experience is ALWAYS exceptional!!! They will always have my Business and I HIGHLEY RECOMMEND this dealership !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Nancy on 5/14/2016 at 12:46 AM.

I called Shane Street and told him what I wanted, my price range and he called me within a week. Arrangements were made to drive the Equinox, loved it. J u st what I was looking for. We made the deal, and got the sub a few days later. EVERY SINGLE PERSON WAS SO NICE AND FRIENDLY! I strongly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

BUYER BEWARE!

By Kelly on 3/28/2016 at 11:15 PM.

My 78 year old mother was taken to this dealership by a non-relative to cosign a loan. She has no idea today what this entails. She has no clue that the vehicle she cosigned for costs approximately $30,000.00. Yesterday, when my sisters and I asked her about this she answered she does not know how much the vehicle cost, she does not have any loan papers and she does not think (or understand) that she can be held responsible for payment on the vehicle. My mother can not remember if anyone at the dealership asked her if she understood she would be responsible for the payment if it wasn't made. Sad to say, that this dealership appears to only be concerned about making money. Perhaps, when some young female brings in an elderly person (who she is not related to) into the dealership to cosign a loan, they should ask a few more questions. FYI People with dementia can appear just fine in the first 15 minutes of meeting someone new. We will be reporting this to the BBB and to the Illinois Elderly Abuse system.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Chevy Equniox

By sara2288 on 2/17/2016 at 6:59 PM.

We asked them to look for a specific hard to find vehicle and it took them only 3 days to find exactly what we were looking for, and had it with in a week

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great small town dealership

By 143steph on 2/14/2016 at 6:19 PM.

My wife found her dream car on line at Jansen. We went and looked at the car. They had just got the car the day before from the auction. We took it for a drive and she loved it. Every one from sales to the finance guy was great and very helpful. The finance guy was finishing up a deal and we waited in the lobby. The owner of the dealership came over and had a 15 min conversation about the area and the history of the dealership. He never once said he was the owner and was very genuine. When we went back to pick up the car everyone knew our names and was so friendly. The owner even remembered us and which car we where getting. So if you are looking for a small town feel with a great staff it's worth the drive. You will never feel that welcomed at a big dealership just after your money.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I felt like we got a fair deal

By KevinSTL on 1/23/2016 at 7:10 PM.

Drove over to IL from west of St. Louis to purchase a used car we found online. The car was parked in front with our name on it when we arrived. We dealt with Mike Howard and it was a very good experience. I happened to bump into the owner Mike Jansen and talked with him for awhile before realizing he was the owner. They were willing to negotiate and we came to an agreement very quickly. Mike H. gave us some lunch recommendations while Craig Kuhl finished the paperwork. Overall a very fast and painless experience. Great bunch of guys over there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't go anywhere else to buy a vehicle!

By Austin,jamie 1977 on 1/22/2016 at 2:20 PM.

Very nice and professional! Drove hour an a half to get there I would've drove a lot farther if I had to! Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying Experience

By Teresa on 1/11/2016 at 12:11 AM.

We had such a pleasant car buying experience at Jansen Chevrolet in Germantown, Illinois! Shane Street was so informative, helpful, and such a great salesman! Thank you for making it so easy to drive away in our new convertible. Looking forward to cruising around when the weather gets warmer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my purchase

By marc8990 on 1/7/2016 at 3:40 AM.

These guys don't mess around. I got into the vehicle I wanted, at the price I wanted in less than an hour. I knew what I wanted, did my price research, and they let me test drive and we did minimal negotiating before I got the price I wanted. Their sticker prices were fair from what I saw, and they worked with me quickly and efficiently. They also prepared my car well with detail and a full tank of gas. Very impressive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2014 Acadia

By davestlmo@hotmail.com on 12/21/2015 at 1:17 AM.

The staff is extremely friendly and not pushy. They are also very transparent. They even posted photos on the listing of the vehicles flaws! I would recommend this dealer for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very easy transaction. excellant service from everyone!!!

By tikkit 100 on 11/28/2015 at 11:53 PM.

Title says it all. A++++ dealership!! Service was very fast and friendly, answered all my questions, no stone left unturned. Very easy transaction. happy in every way!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Big Kahuna on 11/25/2015 at 1:00 AM.

A little over 2 years ago I purchased my 2nd new vehicle from Jason Chevrolet. The sales team as well their service team is top shelf. I felt like a king walking in the first day and am still treated the same each time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Experience!!

By B&B Tango on 11/23/2015 at 3:14 AM.

We couldn't have ever asked for a better down home friendly, professional experience than what we received from Floyd and Craig. The experience was no pressure and he listened to our requests, not to mention the personable staff and thank you we received from Mike Jansen. It was an ALL around great experience, THANK YOU, Bob and Bronica - Highland

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jansen Chevrolet

By maluit on 11/11/2015 at 3:30 AM.

Mike Howard did an excellent job on finding us a truck that we were happy with. He kept q up the search till we were able to find the truck and it being available from the dealer. He took the time and did not rush us. Thanks. Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I dealt with in a long time!

By ericmac on 11/5/2015 at 11:43 PM. Helped by Joseph Rickhoff.

The service Dept.did awesome job in getting us back on the road asap. My salesman Zack and manager Mike went way out of there way to accommodate us and help in every way. I have never seen a manager take such a personal interest in a customer. We live 40 min. away well worth the drive. This truly is a HOMETOWN dealership!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Alexandria15 on 11/5/2015 at 12:45 AM.

Had a bad experience with another local dealership. Went to Zack Boeckmann at Jansen and he was absolutely wonderful! Came in on a Friday and had a new 2016 Chevy Cruze on Saturday. I had no problems what-so-ever. I would definitely recommend Jansen Checrolet and Zack to anyone. Also, Craig was just as wonderful! -Alexandria

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

great buying experience

By meat people on 11/4/2015 at 2:08 AM.

Zach was very pleasant to deal with! never felt over pressured! also very helpful with teaching me how to use the "goodies" in my new car !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always helpful...even with no appt. on a Friday afternoon!

By Brenda on 11/3/2015 at 3:23 PM.

The service guys are the best! I live in St. Louis but am in Germantown and Breese frequently visiting family. I had aired up my tire before leaving St. Louis but it was going flat again by the time I got to Germantown. I stopped by Jansen and asked Eric if there was any chance they could look at my tire. The only question asked was "Which tire?". These guys always take care of me. Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great small town dealer with friendly & knowledgeable staff!

By Eileen on 10/23/2015 at 11:16 PM.

I dealt with Zack Boeckmann who is a very friendly, personably and knowledgeable salesman. Definitely knew all the details on the new Equinox I was interested in and made sure I got all applicable rebates from GM. I worked with Craig Kuhl on the financing paperwork. He was wonderful to work with and had all the paperwork ready at the appointment. Manager Shane Street was friendly and ensured I was happy with my purchase! Awesome experience! I got a great deal and will recommend Zack Boeckmann and Jansen Chevrolet to all my friends.

I would recommend this dealer.