Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By jmcclaflin on 10/16/2019 at 1:21 PM.

We had a great experience buying our used Honda Odyssey from Drew. He was very knowledgeable and easily answered any questions we had about the vehicle. We had visited several dealerships prior to this one and no one was able to answer questions as well as he had. He was very easy to work with and we were pleased with the overall experience. We will return in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By JDM on 10/15/2019 at 12:30 AM.

We recently bought an MDX with the help of Drew. Very professional, not pushy at all and friendly. Simply the best car buying experience we have had. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, friendly very smooth transition!

By CeCe on 9/28/2019 at 9:16 AM. Helped by Dalton.

Norm Dream was my salesperson and he was wonderful! He moved quickly, he made sure to check on me often while I was waiting. I was comfortable and well taken care of. I truly enjoyed the entire experience from start to finish! This is how car buying should be!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sarah W on 10/2/2019 at 12:47 AM. Helped by Drew Hughes, Trevor Guy.

Drew reached out to me in a timely manner through my internet inquiry. Quickly we learned Drew is incredibly knowledgeable about cars and all the dealings that go along with buying a car. This is not always the case while working with salesman. He did an excellent job explaining details of finances, taxes, options etc. He was incredibly patient with our million questions! We truly felt like he was looking for the best fit and deal for us. Drew is super responsive and easy to communicate with. Drew is hard working, energetic, and all around enjoyable to work with. Trevor was the finance manager that tied the financial ends up for us. He was very thorough, and wanted to make sure we completely understood everything. Trevor and Drew absolutely took care of us! Highly recommend this team to anyone. And....we LOVE the 2019 MDX!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Got our dream car!

By DawnE on 9/10/2019 at 9:06 PM.

We went in on Labor Day and fell in love with a car that was already sold. Drew asked us to give him a few days to find us another car. Through out the week, he sent us a few cars to review. On Saturday, we walked in and were able to buy our dream car. Low miles, extended warranty, and full tech package.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

New car purchase

By Mollydad on 8/28/2019 at 1:58 PM.

Norm Dale did a great job for me… I would highly recommend him to anybody looking for help with a new automobile. He was thorough, he was conscientious, and he helped explain some of the confusing steps that come with buying a new car. I went the extra mile to make sure I got the exact car that I wanted. Overall terrific experience with him…

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By abergh08 on 8/18/2019 at 12:29 PM.

Norm was able to find the exact RDX I was looking for. He is very easy to get ahold of and will respond in a timely manner. Each time I have been in the dealership Norm and his team has done their best to get me taken care of! I highly recommend Norm, as well as Acura. My main complaint is that Acura needs to step up their game and include android instead of only apple. This was huge disappointment to find out my phone will not connect to Acura Link, as I do not use apple products.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever at a dealership

By Sylvia on 8/12/2019 at 10:59 PM.

I stopped by just to look at a truck that I saw on their website. It was beautiful. Norm was professional and patient and fought to the end to get me into it that truck. I highly recommend to visit Norm or anyone at Jay Wolfe Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience - Professional.

By zoobaru on 8/10/2019 at 1:10 PM.

I stopped in to look at a used convertible Volkswagen they had on their website and spoke with Norm; he gave me the unpleasant news that is was already sold and showed me another convertible. At first I wasn't too interested in the car, but I thought to myself - it wouldn't hurt to test drive it. You can guess what happened. I loved it! Norm was very personable and enthusiastic. I never felt pressured or urged to make a decision. He, as well as all the staff at Jay Wolfe, were very professional and made the car buying experience very pleasant. You can't beat the waiting area either BTW. I did have a little problem with my car after purchase. Norm reached out to me several times in order to get the issue resolved. I am continuing to enjoy my purchase and I tell everyone about my great experience at Jay Wolfe Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience - Second to None

By jessica on 8/10/2019 at 3:20 AM. Helped by Dalton Hayden.

Norm and Dalton were an amazing team and Jay Wolfe Acura is top notch. Norm was very responsive to my requests and quickly found the vehicle I wanted. When he was faced with challenges not of his making, he overcame them and delivered a wonderful car. He always made sure that I was happy. Dalton was very knowledgeable (i.e. a walking Acura owner's manual) and impressive. I could not be happier with my car and the experience.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Wonderful sales team

By purchase1 on 7/24/2019 at 5:46 PM. Helped by Dolton.

Norm and Dolton were wonderful to work with while choosing our new car. They listened to our needs and found the right fit for us, answering all of our questions along the way. They made every attempt to make the processes as smooth as possible. When we did encounter hiccups, they dealt with them professionally and made us feel like they were working hard for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New customer to Acura

By Porter on 7/15/2019 at 4:06 PM.

This im my first Acura purchase an it was a very simple process. I am glad there was no haggling with price and Norm was great salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By bscarlett003 on 7/14/2019 at 1:15 AM. Helped by Trevor Guy.

Jay Wolfe Acura goes above and beyond. They have definitely risen the bar.This was the first time car buying has ever been easy for me. I went in knowing which car I wanted to buy. There was no pressure to buy anything. We were served complimentary breakfast while waiting. Everyone we came in contact with was pleasant and interested in helping me with anything I might need. The finance portion of the purchase was quick and simple. I didn't have to fill out the same info over and over. I did do the quick finance app online prior to coming in. At no time did I feel pressured or feel like they were trying to trick me into anything (like many car dealers). I was given a tour of the dealership and where to go for future service or parts. Before going home they had someone sit in the car with me and go over how to use some of the functions and even paired my phone with the Bluetooth. My husband and I were amazed by the hospitality of Jay Wolfe Acura and we will definitely be back. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Solid Salesman

By Bill K on 7/4/2019 at 2:10 AM.

On the day we picked up our certified used Acura, my wife commented to me that Norm Dean is the hardest working guy in the dealership. After seeing him in action, I agree. In terms of negotiating, Norm represents the dealership well, but also knows the limits of his customers. He handles business well and certainly deserves a raise! Go see Norm!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Ann M on 7/3/2019 at 4:15 PM.

Norm was very helpful from the time he approached me out in the lot until even after the purchase of my car. Couldn’t be happier with Norm’s service and assistance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wonderful Shopping Experience with Norm

By jannie_s on 6/15/2019 at 3:58 PM.

Norm was the greatest salesman I’ve ever worked with. He was knowledgeable, helpful, and most of all, not pushy. I used to work for a dealership so I know how most people in sales can be - and Norm was different. He made me feel comfortable and at ease during the shopping and purchase process. The crew and service at Jay Wolfe Acura were also all very nice. While waiting for service to complete, they offer complimentary lunch & drinks for their clients. And even when I couldn’t eat what was on their menu due to my diet, the crew allowed me in the break room to warm up my own food. This is one of the most stress-free big purchase I’ve ever experienced and service doesn’t stop after the deal is done. Norm is great at keeping in touch to make sure my new car is treating me well because he genuinely cares. I definitely appreciate his work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First New Car in 15 years

By Renee A on 6/14/2019 at 8:50 PM. Helped by David (service).

Norm was so awesome to work with! He is calm, patient and so personable. I was a little nervous about the whole car buying experience as it had been so long since I had purchased a new vehicle. Norm made the experience actually enjoyable! I never once felt under any pressure and he is vey knowledgeable and we had a great test drive so I could really get a feel for the car as I had never driven an Acura before. Everyone at the dealership we met and talked with was so professional and kind. I would recommend Jay Wolfe Acura and Norm to anyone looking to buy a car. Thank you Norm, you are the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Experience with Jay Wolfe

By bear snacks on 6/13/2019 at 2:01 PM.

Norm was great to work with. Cut out as much of the negotiation phase as possible and got right to the real numbers. Was very knowledgeable about the car, and made the car buying process as smooth as could be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally bought a car!

By CandiceB on 6/12/2019 at 11:42 PM.

Norm was amazing! He was very professional, knowledgeable, and funny. The car buying process was seamless from beginning to end and very organized. Everyone here was friendly, and most importantly, there were no pushy salesman. Norm really treated us like a valued customer, and I’m looking forward to continual business with Jay Wolfe!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first experience with Jay Wolfe Acura

By Dreamer on 5/23/2019 at 3:49 AM.

Drew was my salesman and a very good one! He sold me my Acura MDX and I’m very proud of it!! Drew took his time talking to my mom and I. I would definitely recommend him!

I would recommend this dealer.