Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1.7  
Friendliness
2.2  
Overall Experience
1.8  
Price
2  
Quality of Work
1.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady Used Car Dealership

By Sara L on 5/30/2019 at 10:44 PM. Helped by Mo, Espy, Chris.

They rushed me through the test drive. The car was already started and had the heat on full blast when I got there (Come to find out the actuator and the entire climate control unit needed to be replaced $800). No warning indicator lights were on (Come to find out codes had been cleared and the tire sensor system needed service $500) The car was missing a front license plate, so the sales rep I worked with said they would order me a new set, and provided me with temporary plates. About 3 weeks later I received my registration card and sticker. I figured I would wait another week to see if the plates would soon follow. The week had passed and I still had no plates. I called and spoke to Espy who handles the DMV aspect of the business. She let me know they did assign me a new plate number, but they were never ordered. She informed me she would get to the DMV the following week and get the plates taken care of for me. Flash forward two more months (The day the temporary plates expired) and I still haven't received my license plates. I had called the dealership and Espy was to busy to talk to me, but I was told it was too late for them to do anything about it and I needed to go to the DMV to take care of it myself. In addition to that, I keep receiving notices from the DMV stating the car that I traded in still has me listed as the registered owner and Auto World as the legal owner. Lovely.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

FRAUD

By Roshondawalker on 11/15/2018 at 11:38 PM. Helped by Mo.

FRAUD!!! I contacted this company last week because I was involved in a total loss and wanted to cancel my gap insurance. I spoke with the General Manager Mo who lacks customer service. I don't see how is in Customer Service with an attitude like that. Back to the story, speaking with him I never got anywhere and he hung up in my face. I called again this morning because the company that "supposedly" has my gap insurance cannot find my contract anywhere. When I bought my car last August I NEVER dealt with him so I am unsure who he is. All he had to do was check with the finance department and rectify the problem when it comes to my $895.00 that's somewhere in thin air. So, since he does not want to help I have to take matters into my own hands. I will be contacting consumer affairs, the better business bureau, and the state attorney general. Once I have put this company on everyone's radar then I will go to court to SUE including damages and time this has caused. DO NOT WASTE YOUR MONEY AT THIS DEALERSHIP... GO TO BIG DEALERSHIPS THAT HAS SOMETHING TO LOSE AND REPUTATION IS KEY, BECAUSE THIS COMPANY DOES NOT CARE.YOU DESERVE BETTER WHEN IT COMES TO SPENDING YOUR HARD EARNED MONEY.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Buyers Beware

By Cargirl65 on 10/23/2018 at 8:31 PM. Helped by Chris, No Shanih.

This dealership was the worst experience I ever had in my lifetime of buying cars. The service was the terrible as far as trying to find out what's wrong with your car Nobody could tell you anything, but the sales manager. The sales manager is not a "man of his word.". You cannot trust what he says. I bought a car and I have to put $3,000 into it. The fuse box is out, the brakes are no good, and there is an oil leak. Please do not trust this dealership, especially for women. They take advantage of you.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

FRAUD

By Roshonda W. on 8/27/2018 at 7:25 PM. Helped by Mo.

DO NOT PURCHASE THE GAP INSURANCE. THEY NEVER SEND IT TO THE COMPANY AND THEN YOUR $895.00 IS GONE SO THEY THINK. LAWSUIT COMING!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady, Unprofessional and Broken Vehicles

By Big Jim on 6/16/2018 at 5:05 PM. Helped by Mo.

The junk cars, unintelligible employees and xxxxxxxx of an owner make this dealership a joke. How they are still in business is unbelievable. Most cars have issues. They avoid disclosing any information. All two of the idiot employees ramble and rant on about the cars just so you cant get a word in. But the real issue here is the owner Mo. He is a poor excuse for a man and is obviously struggling to keep up. The ways of bad deals and underhand transactions is over. He will lie, cheat and steal. Mo is running this dealership into the ground. This piece of xxxx calls himself professional but he is a burden on society. DO NOT COME TO THIS DEALERSHIP. Bottom line.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

START you Used Car Buying HERE!

By New Wave Dave on 5/6/2018 at 5:59 PM. Helped by Sales: Jamie / GM: Mo.

My daughter was run off the road by a drunk driver and crashed her first car. I have never seen her so sad nor heard such heart wrenching crying at her loss. Personally I am just happy she walked away without injury but still felt her pain. She began looking for a new car on 3/20/2018. She had a specific type of car in mind, Toyota Camry Solara, as she heard Toyota's can go for 300,000 miles if car maintenance was kept up. Her mother took her to see approximately 30 cars at several large and small dealerships. ALL of them found on the internet seemed to have great images and all spoke of fantastic values and what great cars they were, all with a clean Car fax. ALL OF THEM were lemons. At 1 dealership she was shown a car. She and her mother test drove it. They both said it was AMAZING so on a Saturday I drove from Bay area to Sacramento, picked her up and went to see the car. We then test drove it and it sounded like the transmission was chewing metal. The assorted squeaks and chattering from several things were so loud you could not hear yourself talk. She started crying and said the car did not sound or drive like this the night before. Turned out when she inspected the car closer that it was NOT the one they were shown and test drove the night before. Talk about a Bait and Switch, what they did I would think is criminal. She continued her search then sent me a link to one she found in Pleasanton at Auto World and asked if I could go out and take a look at it. I drove out there and could Not believe the car that I found and purchased. The images did not Even compare to the beauty of the car. Everything about this vehicle was absolutely phenomenal. With 165,000 miles on it, the motor turned over like it was new. When test drove there was not 1 squeak, chatter or grinding sound what so ever. The wear on the interior was Less than what would be expected in a 2005 and it did not smell like an old forest. The tires almost new. Every electronic system worked! Absolutely Incredible! The salesman and GM I worked with were absolutely wonderful people. If I lived in the area I think I would actually visit them from time to time just to socialize. There was No pressure what so ever in the purchase of the car. Actually the car really sold itself so most of the test drive we talked about other things in our personnel lives. Then there was the price. I am not going to divulge how good of a deal I got but I will tell you this, in a few months my youngest daughter graduates and I have to purchase another vehicle for her. I will be going to Auto World right from the start this time. Not going to spend countless hours searching online and traveling long distances when I need to get a car. The money I saved from what they were asking to what I actually purchased the car for will easily cover the cost of having an upgraded Stereo System put in. :-) Now THAT totally Rocks! I will begin my next car buying experience by first going to Auto Worlds website that makes it very easy to see their inventory. For your convenience they are located here: http://www.autoworldpleasanton.com/ Jamie and Mo, I again would like to thank you for the wonderful deal you gave me on the car. It was awesome when my daughter arrived to pick it up. There is Nothing that makes a father feel better then when his daughter, tears streaming down her face from joy, gives you a great big hug thanking you. Repeatedly. :-) At least 10 times in the 15 minutes I turned it over to her. The sadness I saw her go through when she lost her first car became an Instant, distant memory as I watched her test drive her new one. I should have taken a picture of the smile on her face. ? I have read some of the other Negative reviews from this DealerRater site and I will state that I just purchased the vehicle on 5/5/2018 but as of yet, there is not 1 negative thing I can say about this place. Save yourself some time. START here when looking for a used car. Check the web-site, if you find something interesting go down and check out the car and others on the lot. THEN continue with other dealerships. You will have a good starting point at which to compare other things you find. I bet you will come back to Auto World to purchase. I wish everyone the best of luck in searching for a used car. It is Such a pain trying to find a good deal and a vehicle you feel confident won’t break down a few days after you drive it away. We will see how good this car is, as the days go by. I will come back to this review in a month or so and give an update as to how well the car is still running. Take care all, thank you for reading my post it truly comes from the heart. David.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

great car

By big daddy on 4/25/2018 at 3:02 PM. Helped by moe shaheen.

great prices and service I would recommend it anyone ,I was not looking to buy a car that day but the price was just a good deal made go for it

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT COME TO THIS PLACE PLEASE EVERYONE

By Hung Do on 1/10/2018 at 7:56 PM.

DO NOT COME TO THIS PLACE IF YOU DON'T WANt TO WASTE YOUR MONEY AND TIME. I purchased a Huyndai Tucson back in September last year: 1. Still haven't got the lisence plate yet after 4 months, called them and got ridiculous answers and promises, then they let me know that I have to wait because of their process got some problems. 2. Traded in the car and they somehow "forgot" to pay off the remain loan to the bank, got me in trouble with my credit and the bank. 3. Dressed up like bussiness men but they are actually the xxxxx and liars, rude and irresponsible people 4. They wont let you talk to the managers with the excuses like oh he is not here today, oh hes busy with customers....etc 5. Keep calling everyday, keep asking everyday and nothing changes..waste too much time for these people, their bussiness is horrible and they should feel bad about it. AGAIN, PLEASE STAY AWAY FROM THIS DEALER, AND READ THE REVIEWS ON GOOGLE AS WELL, YOU WILL KNOW THAT I AM TELLING THE TRUTH.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Selling lemons to the public

By Mommylove2 on 1/8/2018 at 1:55 PM.

Sold me car two months later ingine light came on needed fuel injectors. Cost thousands of dollars so i paid out of pocket cause tgey wouldnt help . a month later ingine light comes back on now it needs a transmission & a cat converter. Im done this is some xxxxxxxx and auto world sales men dont care they wont help u. Buyer beware. Im taking this to court. They seem all nice but all they want is your money...then after treat u like they never met u.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Hopeful

By AutoWord review on 12/30/2017 at 10:48 PM. Helped by Sam Issa.

December 30, 2017 My son and I bought a car in September. WE are still waiting for the passenger airbag part to be replaced in the Kia Sorrento we bought. We are also waiting for the PINK Slip and DMV papers and license plates, which have been promised since September. Jose Perez was the closer. I see he has been promoted to the general manager of the Auto World in Pleasanton, CA. I am hopeful that this next phone call helps solve these issues. I have documented pictures and video of each step of the purchase and agreements. Hopefully, I will not need to post them on the web. Jose is working on this situation and will contact Auto World employees in their DMV department and the parts department. In good-faith, I am looking forward to Tuesday, January 2, 2018. You will hear whether this transaction is resolved or if I need to for forward with Michael Finney, and other professions that have been briefed. I am working to solve this peacefully. I did not want to evaluate each experience, as, it is not finished. I will evaluate, but happily change my values, when it is handled and completed correctly. Kim S.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Dealership and Con Artists

By Rick Ross 197 on 9/21/2017 at 2:40 AM. Helped by Monica.

Please I warn you don't go to Auto world all their cars are lemons high milige and guarantee transmission problems on every car trust me I learned the hard way from experience never recommend any one to go there 9/20/17.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very pleasant experience.

By HarleyQue on 9/14/2017 at 1:25 PM.

What I appreciated most was that you don't feel pressured. Not to mention how patient they were. If you don't find what you like they keep trying. Thank you Sanjay!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By Sacgirl44 on 9/3/2017 at 5:26 PM.

Great experience. Smooth, hassle free, fun buying process. We love the car, and it was sold to us at a low discounted price. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Sheri on 8/31/2017 at 5:49 PM.

Auto World has a wide variety of makes and models at good prices. Sanjay first showed me on the computer what was available in my price range . Then we looked at the cars. I had some specific criteria in mind. Sanjay showed me all the cars that would fit those criteria, and shared his knowledge about them. I chose a Dodge Caravan. They gave me a very good price on it. The people at Auto World are very helpful. They help you find what you are looking for, and answer your questions and concerns after the purchase as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence at its best

By Roshondawalker on 8/15/2017 at 2:54 PM.

When you have people who genuinely loves people and what they do... you can never go wrong. Thanks Sam for taking care of our best interests.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

came for 1 car, left with 2

By cbrooke on 8/15/2017 at 1:05 AM. Helped by Julian Wiseman.

These boys know how to sell. Shoutout to ma boys Julian and Joseph for hookin me up with quality deals and a good time while we had to wait. 5 stars would buy again. ;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car shopping experience

By Silva on 7/27/2017 at 9:58 PM.

Sanjay and George were so helpful. They made this car shopping experience positive. I will definatley refer them to family and friends. I love my new Nissan Altima.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good Selection

By George on 7/26/2017 at 7:17 PM.

I was shopping for a minivan for my growing family, and I was definitely on a budget. Auto World had the best selection of any dealership that I found - reasonable choices that were well-priced. Joseph was very friendly and helpful. I am happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendliest Service!

By Acove on 7/26/2017 at 2:03 AM.

Best people to work with! Bought my mazda and I absolutely love love it!! They have even done check ups on my car to make sure it's running well! Highly recommend them, good people!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

SUV Upgrade

By David on 7/10/2017 at 9:05 PM.

I made the trip from Sacramento to Pleasanton after having seen an ad for used Ford Escape Hybrid. I traded in my 2007 Hybrid for a 2009. The vehicle that they had for sale drove very nicely, and so far I am very pleased with it. Joseph was friendly and courteous and continued to help me after I made the decision to make the purchase. He has followed up on a few of the issues that I had, and I truly appreciate that. Thank you for your hard work!

I would recommend this dealer.