Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lifetime Power Train Warranty

By Dissatisfied on 6/11/2019 at 4:08 PM.

I had been going to thus dealership since I purchased my vehicle Chrysler 300 in 2007, the first 5 years they sent me a notice to bring my vehicle in for the 5 year inspection but when the 10 year approached no communication was even sent once I realized in 2019 that I missed the inspection it was too late and now to hey want to start sending me reminders again to get me to visit for a milestone inspection that requires me to pay now. So no I will not be using this location anymore.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Johnndoe_7 on 5/30/2019 at 4:59 PM. Helped by Kevork.

Excellent customer service. Would recommend anyone to come here. Kevork was very helpful and friendly when approaching me. The quality of work was excellent I couldn’t be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME CUSTOMER SERVICE

By ANDREA WITH THE TRUCK on 6/1/2019 at 1:44 AM. Helped by NICK MERANCIO.

NICK MERANCIO WAS THE SALESMAN THAT HELPED US BUY OUR DODGE RAM. HE MADE THE PROCESS SO MUCH EASIER THAN IT HAS BEEN IN THE PAST. WE WEREN'T THE EASIEST CUSTOMERS WITH 2 KIDS, HOWEVER HE WAS PATIENT AND UNDERSTANDING TO WHAT WE NEEDED AND ULTIMATELY GOT US THE BEST TRUCK FOR OUR FAMILY. WOULD DEFINITELY RECOMMEND THIS DEALERSHIP AND ASK FOR NICK!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Gigi on 5/29/2019 at 8:30 PM. Helped by Jesse Varela.

Clean, wonderful and great service. Jesse sold me my 2019 Challenger, was ready for test drive and very personable. Would recommend Jesse for best service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast & easy service

By Brrrrrrap on 5/23/2019 at 4:39 PM. Helped by Jose Ortega.

Jose Ortega provided me with excellent service and professionalism. Much better experience than where I purchased my truck. Can't wait to go back for my next service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Depends on who you know

By mtnman23 on 5/8/2019 at 4:20 PM. Helped by brittany.

If you know the right people, then you will be OK, if you are a regular customer in NEED of service, you are screwed and better off going somewhere else. Save yourself the headache. Waited for 45 minutes for the "VALET" to bring my car but the ladies that were there (just got dropped off from a LYFT ride) were there for 5 minutes and their car was already being delivered to them. I asked what the heck??? and the response I got was "they were here first.. so I helped them first... you can wait.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Friendly service above and beyond

By Craigf on 4/27/2019 at 9:25 PM. Helped by Dan Trimmer.

Dan Trimmer service advocate took me and my truck in at 7:30 am and I was back on the road with a rental car by 8:15. Amazing service. Dropped off my rental at 4:45 and was back on the road with my recall repairs intact by 5:15. Thank you Dodge Ontario

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cassidy and the whole team are amazing

By Briannaflatley on 4/8/2019 at 11:41 PM. Helped by Cassidy and Adam.

They gave us exactly what we wanted at a fair price. Made the process SO fast and easy. We truly enjoyed our experience here. Cassidy was sweet and hard working, very professional. Adam was great and our finance advisor was great as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENCE!!

By CRYSTAL L. on 3/4/2019 at 3:58 AM. Helped by MR. JOSE ORTEGA & THE CAR TECHNICIANS THAT PROVIDE THE SERVICING OF WHAT IS NEEDED..

MR. JOSE ORTEGA, (SERVICE ADVISOR), IS ALWAYS THE PROFESSIONAL THAT SHOWS RESPECT, HONESTY, AND KINDNESS!!:) HE IS THE KEY REASON I CHOOSE TO CONTINUE TO HAVE MY CAR SERVICED AT THIS DEALERSHIP AND KNOW THAT THE SERVICE PROVIDED IS "HONEST AND TRUE" BY THE PROFESSIONAL CAR SERVICE TECHNICIANS WHOM ALSO REALLY CARE ABOUT THE CUSTOMER AND IN MAKING SURE OUR CAR IS OPERABLE AND SAFE!:) THANK YOU ALL, CONTINUE THE EXCELLENCE, IT IS APPRECIATED!!:) CRYSTAL LEE

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good experience, but,, hmmmm.

By JK Rig on 3/2/2019 at 8:41 PM. Helped by Dan, Service.

My '14 Jeep Wrangler received a recall on its passenger side airbag, which, according to the recall notice had this nasty possibility of fragmenting upon activation and causing "serious injury or death" to the passenger. So, I figured for my Wife's sake, I ought to get it fixed quickly. Only after calling multiple dealers did I find that Jeep Chrysler Dodge RAM of Ontario was able to get the part in stock. They proactively called me and scheduled an appointment lickedy split. Their service center was very busy and they told me that they would likely have my Jeep overnight. This concern was assuaged when they told me that I could get a free Enterprise rental. So that was cool. Dan was my service writer and he was awesome. Very polite and caring. After getting home with my spiffy rental car, I got a phone call from Dano and he told me that they were actually able to get it fixed faster than they had thought. So, that was cool too. But I decided to wait until the next morning to pick it up. This brings me to the next morning of March 1. This is the "hmmmmm" part of my title. Dan was totally cool again and made sure that I was checked out mucho pronto. But, then I had to wait for an extended time for somebody to bring my Jeep around. There were 4 or 5 other customers that were seemingly waiting a long time too. And while we were waiting, an employee turned the corner of the service lane driving a white RAM pickup. Apparently, there was a near collision with another car as then both drivers of these vehicles began an insult and vulgarity filled tirade back and forth with each other that ended up lasting for a good 5 to 10 minutes worth of shocking entertainment for the customers standing there watching it all. It drew the attention of what looked like important manager type employees; at least I think so because they wore ties, but they did not intervene. Now don't get me wrong, I am literally the Son of a Navy Sailor whose creative use of profanity-filled rants developed my own skill quite well, but I digress. In all seriousness, these two employees were unprofessional and did not appear the least bit concerned about making a scene. Other employees, who could have and should have put a stop to it, did not. This says something about the culture of the organization. This all left a negative image of your dealership in the eyes of multiple customers. Couple this with another recent review where a sales manager allegedly yelled and used profanity at a customer, and it makes one wonder how important professionalism and decorum are for the dealership. With all this said, I was satisfied and give kudos to Dan and the quick service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dorian in service dept

By Rod_woodworks on 2/20/2019 at 5:26 PM. Helped by Dorian.

Dorian is the prime example of a gentleman who is respectable, humble, responsive, and well all together a key reason why I come back to your dealership. Theres dealers closer to my home, but I know theres hardworking individuals like Dorian that show me the courtesy and attitude that has me coking back. Dodge Manager you are blessed to have a guy like that on your Team. Thank you, Pascual Michael Rodriguez Jr

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Stay away, your day'll be so much better.

By Davematic on 2/13/2019 at 11:55 PM. Helped by Robert.

Car has always been my passion and I have been to numerious car dealerships; however, even though it's expected that auto sale industry has always been "eat or be eaten", Chrysler Jeep Dodge Ram of Ontario is the worst I had ever been to. Under an illusion of busyness, the sales team does not care about their customers at all. Being dismissive and full of attitude, we had been told "I dont have time for this, just leave" as well as slammed the door upon by Robert. There was no attention given to us even when we were clearly very interested. To top it off, the totally ignorant sales manager screamed "dont tell me how to run my dealership, f-off" at us for asking some general questions about the vehicle. What has happened to kindness, trust worthiness and integrity? If this is what we got from willing to spend money here, can't imagine the post-sale service of this dealership. Ladies and Gentlemen, stay away from here and you will have a better day.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great experience

By Brigcla13 on 1/31/2019 at 5:07 PM.

Freddy was the best he made the whole process stress free and easy and would definitely purchase vehicles in the future at this dealership and with Freddy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2018 2500 Cummins Diesel Truck

By Icyone69 on 1/30/2019 at 1:33 PM.

Purchased they internet sales. Freddy made it easy, very knowledgeable and he found me the truck I was looking for. The process was smooth and completed nearly entirely on-line. They even delivered the vehicle to me in Temecula. I would buy from them. Again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cassidy Clerisse is very excellent on her job she knows the

By Brandy on 1/16/2019 at 3:55 AM. Helped by Cassidy Clerisse.

I will recommend all my friends to ask for Cassidy Clerisse every time. Thank you. Cassidy .. Excellent customer service. An you answered all my Questions an You Sold me my nice truck. New. Friendly with a Smile. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carl Mills provided excellent customer service!

By Venus5150 on 1/14/2019 at 4:41 PM. Helped by Carl Mills.

The service I received was great, absolutely NO complaints. I scheduled an appointment for the recommended maintenance at 10k for my Challenger and all went smooth from the moment I walked in the door. My service advisor was Carl Mills and I will request him for all future visits. Carl provided excellent customer service and was very patient answering my questions. I recommend Carl Mills to everybody seeking any type of vehicle service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience!

By Zubie48 on 12/15/2018 at 6:52 PM. Helped by Chad.

Great dealership, no hassles, no pressure. Very friendly atmosphere. Chad our sales person was great! We purchased a Jeep for our grandsons 16th birthday and he is in love with it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jose was perfect, as was our service!

By Doc Mark on 11/21/2018 at 2:02 PM. Helped by Jose.

On my recent trip to Jeep Chrysler of Ontario, I received exactly the sort of service that I've come to expect from this fine dealership!! Jose, my Service Advisor, was courteous, professional, and got what I needed done in a quick and perfect manner. His communication, and suggestions were spot-on, and much appreciated!! Such great service is one of the main reasons we bought our brand new Jeep Wrangler Sahara Unlimited from Jeep Chrysler of Ontario, back in 2016, and all our service visits have been excellent. I would trust Jose, and this dealership, to provide top-of-the-line service on every visit, and should we purchase another new Jeep, it will be from Jeep Chrysler of Ontario!! Thanks to Jose, and the whole crew, for keeping us very happy with their excellent service!! Take care, and God Bless! Mark

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Ad not accurate

By Imjdm on 11/9/2018 at 5:34 PM. Helped by Alex.

My visit to the dealership was fantastic, Alex had my oil change done promptly, and didn't try to gut me for "extras". My complaint is I went in because of an email ad for a discounted oil change. Turns out the ad was for an oil type my car cant use, yet the email addressed my type of car specifcally. This was a bait and swithch tactic.. . I was disappointed that I was misled.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carl was exceptional!! Great customer service

By Gracie on 11/7/2018 at 9:34 PM. Helped by Carl.

My visit to the dealership was a pleasant experience. Greeted by Carl who was kind and professional- ready to assist me with my car need.

I would recommend this dealer.