Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.2  
Overall Experience
3.9  
Price
4.3  
Quality of Work
4.1  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Horrible Customer Service Experience

By Devildg4671 on 10/6/2017 at 6:43 PM. Helped by Roxanne.

After a horrible customer service experience shortly after purchasing a 50k truck, Their poor customer service severely lacks professionalism including their service advisors including their customer relations manager Roxanne. Who clearly and honestly cares less about their customers. I was refused service due to a previous altercation and (I was also told it was due to my negative online comments regarding my poor service experiences-Which I have recorded) that was clearly a result from extremely poor management and customer relations after my girlfriend and I were accused of not properly following service drop off procedures, which resulted in an additional trip back to JGC at our cost and time. If I wanted terrible customer service I would have purchased a used vehicle from a buy here/pay here lot. Still after being refused service, Jeff Gordon Chevrolet still refuses to apologize for their rudeness and inconvenience. I would truly suggest car buyers to shop else where. I would be embarrassed and a shamed if I was Jeff Gordon to have my name on such a horrible place that's represented by the worst. A complaint has also been filed with General Motors.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Gordon Chevrolet

By Mike & Tamara on 10/4/2017 at 1:15 PM. Helped by Joe McCaul.

The Sales Consultant at Jeff Gordon Chevrolet (Joe McCaul) was very helpful in understanding what we wanted to buy and was very knowledgable and helpful in explaining the operating features of our 2018 2500HD truck when we took delivery at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new truck

By Mytruck on 10/2/2017 at 3:36 PM. Helped by Mac lyerly.

Mac and everyone was great! This is the second vehicle in two weeks. My wife bought a Trax earlier and everything went great then also

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal on a Great Car!

By ANDERSON.ROBERT_91 on 9/27/2017 at 1:51 PM. Helped by Jon Banks, Ryan Stimmel.

Had a great experience buying a 2017 Chevrolet Cruze! Professional, knowledgeable, helpful, and courteous! They had the car pulled up front when I got there, and got right on everything else. Huge shout out to Jon Banks and Ryan Stimmel for everything they accomplished! I highly recommend dealing with these two individuals for your car buying needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cory Kelley

By Roy Devane on 9/20/2017 at 2:58 PM. Helped by Cory Kelley.

Cory is a very good sales representative I would recommend him to anyone because he has a good personality n he is nice and kind

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great place!

By Russell k on 9/12/2017 at 7:43 PM. Helped by Ben frame.

Great place! Thanks again ben frame for working with me on a vehicle. They treat you like family and was willing to work with us anyway they could.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST SALES REP BEN FRAME

By MRS4A on 9/12/2017 at 1:07 AM. Helped by BEN FRAME -SALES.

Ben Frame IS the reason to shop Gordon Chevrolet! His knowledge base, dedication to customers and timely follow up distinguishes him from his colleagues. Never pushy always helpful! Ben made the transition from my 2016 Tahoe to my 2017 flawless and timely. Ben puts the "BE" in BE HAPPY! Gordon Chevrolet has my business and they always will with people like Ben there to represent the dealership and assist customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Steve Nicholson on 8/23/2017 at 1:56 AM. Helped by Chris Whitehurst.

My wife and myself looked for a new / used truck solid for two days. The last place we stopped was going to be Jeff Gordon. We weren't pressured by party salesmen. Chris Whitehurst came up to us like a long lost friend and hit it off with him right away. I would recommend him over any salesman . Finance manager was,almost as friendly as Chris. Both were very helpful and hope for Jeff Gordon to them employed for many more years. They are a great asset to your company. My son and wide bought a car from dealer probably 2-3 years ago and had nothing but positive things to say about their experience also. Steve and Kathy Nicholson, Bladenboro, n.c.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience

By Eric Edwards on 8/15/2017 at 2:50 AM. Helped by Robert Baransky.

Thank you Robert Baransky for a great experience today while buying a suburban your help was greatly appreciated!!! Look forward to working with you again. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most Amazing Experience EVER!

By Abbydalton2004 on 8/12/2017 at 10:41 PM. Helped by Allen Lekocevic and Widolph.

Allen and Widolph tag-teamed helping us as my husband made SEVERAL visits over a few months looking for the right truck. They were both incredibly patient and friendly to him even knowing today wasn't the day he was getting a truck. When the day actually came, Allen and Widolph were genuinely excited for us and celebrated with us like we were family. I could not imagine EVER buying a car from anyone else. Finding this truck was such a long and exhausting process that it was awesome to have a knowledgeable and honest team there to help us along the way. Stop in and check them out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Jeff Gordon Chevrolet in Wilmington, NC

By Evan FS on 8/8/2017 at 9:47 PM. Helped by Mac, McRae, Jimmy, Kevin, Robbie.

EDIT: As of August 14th, 2017, I have updated this review from 3/5 to 5/5 to reflect a 5 star experience. Bob Dolan reached out to me and has gone out of his way to solve my issue, which I appreciate greatly. I visited Jeff Gordon Chevrolet for the first time on July 17th, 2017. I went to check out a Chevy Colorado I had seen listed in the inventory online. Upon my arrival, I scouted out the truck I was looking for (2017 Graphite Metallic Z71) and was greeted by a sales person named Mac Lyerly. I asked to take a test drive and after copying my ID, we were on our way. Mac was professional, honest, and straight forward. After the test drive was over, I told him I wanted to do a bit more research before making any decisions, to which he was very amicable and provided me with a business card should I decide to come back. I went home and researched a bit more, and felt pretty good about leasing the truck. The only feature it lacked that I wanted was the sport bar & off-road lights, which I could add online when building a truck through Chevy’s main corporate website. I assumed that since this was a bonus feature that could be added online, there wasn’t any reason that the dealership couldn’t order the parts and install them if I decided to purchase the truck. That night, I also received a phone call from Jeff Gordon Team Leader Scott Coonradt as a follow up to my test drive, and explaining that if I had any questions to please reach out to him. The next day (July 18th) I went back to the dealership with the number I had decided upon that would close the deal for me, and after finding out that it was Mac’s day off, asked to speak with Scott. I explained that I was very interested in the truck, but that I wanted to have the sport bar and lights installed as a part of the purchase. Scott sat down with me at a computer for a few minutes and pulled up the Chevy website and clicked through options trying to find the bar and lights I was referring to. After a few more minutes, he called over another sales associate named McRae Grady and asked him to take me to the parts department, explaining that he had another new sales associate that he needed to assist (although it was easy to tell that he was getting frustrated with finding the parts and elected to push me off to a subordinate) Regardless, McRae was very friendly and took me to see Mr. Robbie Hall in parts, who helped the both of us track down parts, provide an estimate for labor, and total cost to come up with a deal. I told McRae that with a commitment to order and install the parts that I was interested in proceeding with leasing the truck that day, and after typical back and forth we were able to reach a number that suited us both. One thing that raised questions, however, was a statement from McRae saying that the total monthly payment included tax, title, and dealership fees. I am no stranger to buying and selling cars, and thought this was interesting as McRae had alluded to the fact that property taxes were also included in the payment. I pressed the issue, as it was something I had never heard of in my prior car buying experiences, and asked McRae how the financing company (the one responsible for my loan on the lease) would know that I had gotten the truck inspected each year and thus when to pay the property taxes. He said something along the lines of “The leasing company holds the title so the bills are sent directly to them”. His reply didn’t exactly answer my question, so I again asked to clarify that the lease payment included all taxes and fees including property taxes, to which he replied yes. I made the mistake of not getting this statement on paper, which I will explain later. Overall, McRae was excellent, helpful, and very friendly. After the papers were signed, the deal was closed, and title work was completed (the man helping with the title work was fantastic, too, I just don’t have his name) I scheduled a date with the service department to return and have the sport bar and lights installed later that week, and the deal was done. I came back later in the week and was introduced to my service advisor Kevin Vinson, and also spoke to the service department manager Jimmy Romano, both of whom were excellent and very helpful. I dropped the truck off at 9:30 am that Friday (July 21st), was told it would be ready and detailed by closing that day, and given a nice loaner car to drive in the meantime. Around 4pm that day, Kevin reached out to me via phone and explained that the labor estimates to install the bar were off, and that to complete the install properly the technicians would have to build a custom wiring harness for the lights and weld it to my engine compartment, pushing the delivery date to the following Monday. Not a problem, as I understand things happen and this was obviously the first time they had dealt with this type of install. Kevin provided me with his personal phone number if I had any questions or concerns, and asked if they could fill up the gas in the loaner car to get me through the weekend. The following Monday I got my truck back as promised, all parts installed perfectly and looking good. The service department was fantastic and I’m happy that I elected to get a service package with the truck. Problems began to arise the following week, when I received a bill in the mail from the DMV requesting payment for taxes on my new license plate (totaling ~$400) which had just arrived at the dealership. I wasn’t exactly surprised, as I figured McRae was misinformed when he had told me that taxes were included in the payment, but hoped that the dealership would back their word and solve this issue. I went in later that day to get my new plate along with the bill from the DMV and requested to speak to McRae, who was off for the day. Instead, the receptionist called for a manager, and Scott Coonradt (the same Team Leader mentioned from my previous visit) came out, and I explained my situation. He looked at me with disbelief, for which I don’t blame him. I’m sure that out of customer issues, 95% lay in misunderstandings that the customer is unwilling to accept. This was not one of those cases. I explained that I had specifically pressed the matter with McRae to receive clarification, and that hopefully he would back me up on that. Scott asked if I had it in writing (my biggest mistake) and I replied no. He replied that property taxes are unavoidable and a part of a car purchase, to which I am very familiar… again, purchasing and selling cars numerous times over the past few years. I explained again that I understood it sounded strange and at the time it was strange to me, too, hence my pressing of the issue with McRae. Scott then said “Well, let me ask you… if it hadn’t been included in the purchase, would you have walked on the sale?” to which I replied “Yes”. Scott stood there for a moment, then bluntly asked “Why?”. I was infuriated. At this point it wasn’t about the miscommunication, or anything like that, but that the “Leader” of the team was rude and unprofessional. I elected to hold my tongue, and simply replied “Because there was a number that I had my mind set around, that I had budgeted for. $400 in taxes/year is approximately $30/month on top of the original payment amount, which I was told was included in the payment”. Scott didn’t have any sort of real reply other than saying I could come in when McRae was there so that if necessary they could “hold someone responsible”. I wasn’t there to get anyone in trouble, as McRae had done his job well, he was just misinformed. I left angry, and debating what I should do to respond to Scott’s smug attitude. If $400 (technically close to $1200 if you factor a 3 year lease along with declination in tax valuation) wasn’t a big deal and he didn’t understand why, then how about he write me a check for $400 of his own money? Needless to say, I was not happy with Scott’s service at all, not forgetting that he had previously shoved me off on another associate when I was attempting to work out the deal to lease the truck in the first place. Overall, my experience at Jeff Gordon Chevrolet in Wilmington, NC was surperb. The service department was great, the sales reps were great, and the titling department was also great. The single sour factor was Team Leader Scott Coonradt, with his impatience and inability to help a potential customer, his unwillingness to alleviate or further research an issue with a new customer, and most of all, his attitude. Brushing aside the tax issues and misinformation, this potentially 5-star review has been downgraded to a 3/5 stars. I encourage you to use Jeff Gordon for your car buying needs, although I highly suggest you get EVERYTHING written on paper, and that you avoid Scott.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience/T Adkins/Chevy Silverado

By Adkins-Silverado on 8/1/2017 at 2:17 AM. Helped by Corey Kelley, Reuben, Ryan, Bob, Jason.

We had the best truck buying experience ever at Jeff Gordon Chevrolet! Corey Kelley our salesman was waiting for us when we arrived. Within a few minutes we discovered we had lots more in common than just truck talk! Corey was personable, courteous and knowledgeable! We also loved that Corey didn't "assume" when he didn't know the answer to a question. He checked with the experts to give us the most accurate, up to date answers to our questions. He made sure we got the truck we needed at an amazing price. We never felt pressured in any way. Thanks Corey-good luck on your professional career and your personal endeavors too!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

grat experience --

By plprentiss on 7/30/2017 at 9:39 PM. Helped by Rick DellaPia and Stephen the finance dude was great too.

Saturday purchased a car from Jeff Gordan Used Car Division .. they were very helpful, very educative in plans and cars available... Our Salesmen Rick DellaPila was patience and very helpful .. taking his time letting us choose .... totally recommend him for a relaxing purchase when sometimes it can be stressful buying a car. See Rick DellaPia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Camaro

By Donna on 6/30/2017 at 11:41 PM. Helped by Shane Easter.

It's been the best experience in buying a car. If you go to the pre-owned cars, go see Shane Easter. He made the experience very easy, friendly, and personable. No pressure.... Told him exactly what I wanted, and I got it! The key, people is.... Be friendly yourself. Have respect, they're there to help you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

McRae Grady is an awesome saleaperson

By Constance Ames on 6/15/2017 at 11:35 PM. Helped by McRae Grady Salesperson.

Our experience at Jeff Gordon was awesome thanks to McRae Grady. We looked at the 2017 Camaro ss2 several months ago and when we went back they had none on the lot. McRae got the exact car we wantes from another dealer within a day. He went out his way to make sure with got the best deal with factory rebate and the Costco Auto Buying program. Thanks everyone at Jeff Gordon and especially McRay. Connie & Dawn Amea

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great no hassle sales

By First timer on 6/10/2017 at 3:15 AM. Helped by Billie Ulrich.

Well let's just start with I bought my first chevy today! Stop in to see what they had used but use soon approached by Billie (The Kid) Ulrich who ended up doing a great good and getting me the vehicle I wanted at the price I wanted. Billie was a professional salesman that left me with a great experience. Recommend going to see Billie for you next vehicle. He will work to get you the best value. Thanks Billie

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible customer service-Stuart Peterson

By Devildg4671 on 5/17/2017 at 3:21 PM.

I honestly do not see or understand how this particular dealership receives a high rating. I have yet to have decent customer service, or service in general. Except inconveniences on my part, which at this point Jeff Gordons customer service could care less about their failure to do their job the first time or the right thing for someone who purchased a nee 55k vehicle. If you inconvenience someone for nearly 7 hours between two trips. And you cant offer a simple vehicle detail to some what satisfya customer. That dpeaks volumes. I Should have purchased a GMC, because Jeff Gordon has officially lost a future customer. BUYER BEWARE

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing experience..Perfect service..Thank you so much |!

By Louis Brady on 5/12/2017 at 10:25 PM. Helped by Chris whitehurst sold me the 2014 Chevy cruze.

The sale personal was very helpful.kind and knowledgeable..Every thing was explained in detail without question. I am Completely satisfied..Thank you so much and I will recommend you .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 thumbs up!

By Jesse Lockhart on 4/7/2017 at 2:30 PM. Helped by Ken.

Ken and Jason went above and beyond to get me rolling. I had visited several dealerships before finding these guys to find out they operate differently than the rest which was a breath of fresh air.. I highly recommend giving these guys a shot when shopping around, no pushy salesman, no generic smiles, no bs.. they really suprized me and i will definitely be a returning customer... even the finance guys were down to earth cool dudes. Just a great overall experience?

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Disappointed

By Kelsey on 2/16/2017 at 12:21 PM. Helped by Roxanne Purdy, Ryan Stimmel, Chris Hooper.

I had numerous problems from the beginning. One part that was broken before I drove off the lot (promised to be fixed the following week when I had to drive down) took 6 weeks to get fixed due to people ordering the wrong parts/parts being broken. I had to drive over and hour each way to try and get these fixed and wait for them to tell me it was the wrong part. There were people along the way the tried to make it right and just forgot about the issue then I never received phone calls I was promised I would receive in regards to my issues. There was hidden money I ended up having to pay for the purchase of this car that I made sure to go over with the paperwork person about. This was a brand new car I bought, I had the expectation I would have been treated with more respect and better service. I'm not satisfied with my purchase from Jeff Gordon and would not recommend to anyone.

I would not recommend this dealer.