Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.9  
Price
3.8  
Quality of Work
3.8  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Management

By amace123 on 9/17/2018 at 2:43 PM. Helped by Young male and older male with glasses.

I went Saturday evening to look at a jeep they had. I young salesman is who helped me. He knew nothing about the car.... I asked how long the car had been on the lot, he didn't know. I asked if it was a one owner vehicle, he didn't know. I asked what the dealership fee was, he didn't know. They closed at 8 and it was about 755 when we went inside to talk numbers. The finance guy came over the intercom and said "I'd like to leave sometime soon guys." How rude can you be. I had just had my credit ran at other dealership and went to robins credit union so I knew my score and wanted them to run a "scenario" based on that credit. I also wouldn't be paying GA sales tax (which is 7%) on the vehicle because the vehicle would be registered in NC (which is 3%). They never once tried to figure numbers for me or show me anything on paper. They wanted me out the door, and sure enough I did. I was soooooo disappointed in the service I received on Saturday. I've always heard "never buy from 5 star" but I'm saying I will never buy Jeff Smith.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Roger on 8/28/2018 at 4:13 PM. Helped by Don't remember her name..

The Service Advisor are knowledgeable and informative about what services are needed and why. They keep you informed on the status and cost of your repairs or need a service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2018 Ram 3500 Flatbed Purchase

By Bill T. on 8/20/2018 at 6:14 PM. Helped by Kevin Griffith and Dwight Kenney.

After looking all over for the truck I needed, Jeff Smith had it in stock and had the best price. Kevin Griffith and Dwight Kenney were great to work with. Even Mr. Smith came over to tell me thank you. What a great bunch of folks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2019 Ram Laramie purchase

By HemiPower on 8/14/2018 at 11:49 PM. Helped by Jared, Dwight, and sales/finance management.

Was working with a competitor. I was about ready to close the deal, but, had told Jared I would give JS a chance. I called him. Jared stated even though his MSRP was higher on a similar model, JS would beat the price, but, it was important to him that I also liked the truck, because the price doesn’t mean as much if you’re not happy with what you’re buying. He made a good point, so, I decided to drive down and take a test drive. Jared was not available, but, had prearranged for Dwight to help me. I really liked the truck. The only competitive price I provided was MSRP. JS did in fact and without hesitation beat the competition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They helped me after a horrible experience!

By Calvin on 4/23/2018 at 6:43 PM. Helped by Darren Warren.

I called to ask if they accepted the loan I had they said yes I showed up they knew my price point they knew my payments I could afford so my salesman Darren went out and brought me the vehicles that were in my price range so helpful so polite and so understanding I got my new car I pick it up on Tuesday they are a breath of fresh air compared to 5Star and Warner Robins I will suggest anybody to go here they're very upfront and honest about if they can help you or not and they will bend over backwards to make something work !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a 2018 Kia Stinger GT2

By Maconfoster on 4/18/2018 at 8:49 PM. Helped by Daryl Foster and Al Hardy.

Thanks Jeff Smith Kia, On Friday 13, 2018, I purchased our new Kia Stinger GT2 from Al Hardy and Daryl Foster! This red Stinger is equil to my old Plymouth GTX 440, if not faster! Wow, what a machine, my wife went crazy over her new car and we have been riding in it every day since I brought it home! Now, just a little bit about the sales event, everyone was fantastic, great team, and the managers were great guys! Daryl Foster, thanks for letting me try this fantastic car out, it took a fantastic machine to allow me to trade in our 2014 Kia Cadenza, which was the absolute best vehicle we ever owned!! Now, I have found another car I love more, didn't think that could happen!! I'm from the old school days of real muscle cars, this stinger is one of those cars!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

No help

By DoctorCole on 3/2/2018 at 3:45 AM. Helped by Many.

I have searched for over a year for the perfect Jeep. I finally found a 2018 Wrangler Sahara. The sale went great. However, I had it for two days and filled up the gas tank for the first time. I quickly found out it had a gas leak so it was towed back to a local dealership. Jeep does not have the part available. I have been told it is on backorder until the end of May 2018. I purchased the vehicle February 19th, 2018 and it was towed two days later. I am getting the run around that it is a new vehicle so not all parts are on hand. No one will answer questions. I just keep being told that they are trying to fast track it. Therefore, be careful when you purchase. Jeff Smith won’t help because I drove it to the next state. Jeeps have a good name but this makes me exceptionally worried, angry, and frustrated. Customer service doesn’t even apologize. I am just basically being told to deal with it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best ever.

By William A. Perez on 2/4/2018 at 2:54 PM. Helped by A.J..

Everything went great. AJ was one of the best salesman, I ever had to deal with. He could not have done anything else to make me happy.Great people person, and very help full ...Would send anyone to buy from him...I am very happy with my Kia Soul...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chip Lollis

By Ccromer76 on 11/10/2017 at 5:24 PM. Helped by Chip Lollis.

Chip was very helpful in helping my wife and I get a slightly bigger SUV and got me the payment I wanted. Thank you Chip!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traveling threw

By Travelers on 11/6/2017 at 3:36 PM. Helped by Customer service was friendly and tech. JAMES MENARD WAS GREAT.

Traveling threw when my truck threw a Def light, stopped in and James Manard took care of us .He exsplained what was happening and we found out there was a recall he fixed it no cost to us. And I had been riding around with a light reading water in fuel. He also changed my filters .I was exspecting to be there all day but he got right on it . To my surprise the bill wasnt bad James got us back on the road. Thank you James...

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Staff and Manger are not professional

By Abused Customer on 10/21/2017 at 3:05 AM. Helped by Julia Ripolio; Ryan Smith.

Taken advantage after waiting a week for car to be fixed with extended warranty that was not honored due to dealership error of inputting information with the external warranty company. The service staff/ representative told me several lies throughout the week when asked about repairs or update with status of vehicle with warranty of parts. When I arrived the Service representative was hiding under the service table claiming she was on the phone with the warranty company. This turned out to be false according to the warranty company phone call logs; not to mention this was unprofessional conduct for a staff member to be hiding under a work station. I asked several times to speak to financial staff in charge of paperwork for warranty and was given the run around as he is unavailable per the service representative. The service manager did not help resolved the matter. When I tried to resolve the matter by paying the cost of getting vehicle that was undriveable due to the lack of repairs those cost changed from one minute to the next the more I questioned the repairs/ diagnostic reports when clearly no work was done to vehicle over the past week. A tech actually was the one to help resolved the issue; after I witness the repairs being done I paid cost out of pocket and decided to handle leg work with warranty company on my own for possible reimbursement. This dealership will not receive my services or recommendation in the future.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Angry Customer on 10/9/2017 at 10:18 PM. Helped by Service Writers and bad xxx service manager.

A repair which should have taken a couple of hours turned in to three times that. Service Manager needs to learn some people skills. He has the disposition of jack xxx.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a 2017 Big Horn

By Jeff B on 8/10/2017 at 12:55 PM. Helped by Dwight Kenney.

Dwight Kenney was my sales rep. He was very professional, knowledgeable, and proficient at his job. This was a very low stress vehicle purchase. No sales pressure at all. Got what I wanted for my trade with no drama. Thanks for the great transaction.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Taken Advantage Of

By gmq on 7/7/2017 at 7:27 PM. Helped by James (Manager) Julia(Assistant Manager.

After waiting 4 weeks to get my $1800 extended warranty expiration date corrected which was their mistake,I had my undriveable 2012 Chrysler 200 towed for transmission repair. The service manager told me that he wouldn't do the warranty covered repair unless I allowed them to do the routine required maintenance of the transmission for $702 not including $100 deductible. I was quoted a price of $160 + tax from a reputable transmission repair business. Sincerely Jan

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

rip-off dealer

By marko on 7/5/2017 at 5:16 PM. Helped by cherry.

This place its a ripe off ,My family and i were on vacation from Fl and we ran into a problem with the alternator which needed to be replaced..We broke down right in front of Jeff Smith Chrysler Dodge in Perry GA,The service advisor told me i needed to come up with $1,250 to replace alternator and battery They were trying to take advantage of my situation which is bad karma for this business.I could not afford it but they still charged me $140 to diagnose the problem,Go figure another dealer ripping people off.But my sweet Lord never abandons me .We found a repair shop near by. Precision Tune Auto Care. on Russel Parkway ..Not only did they send a tow right away they also drove out with company car to pick my family up..and i was only charged half of what the dealer was charging me and they found that my battery was perfectly fine still.. I highly recommend Precision Tune Auto Care. on Russel Parkway to anyone who needs to have repairs done.Thanks to them we were able to continue on and enjoy our vacation...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Extremely helpful and knowledgeable

By Will on 7/1/2017 at 5:29 PM. Helped by Jason Thompson, Chip Lollis.

I stopped in at Jeff Smith Dodge in Perry, and spoke with Jason Thompson 850-653-5141 and Chip Lollis regarding a new 3500 RAM for specific towing purposes. Both were fantastic, full of insight, and very personable to work with. Highly recommend stopping buy to speak with them if you are in the market for a new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best car buying ever!!!!!!!!!!Awsome

By lee on 6/23/2017 at 8:49 PM. Helped by jason thompson.

On 06222017 around 7pm I contacted Jason Thompson and advised him what I was in the market for, with in min he called back saying I have just what u wanted and sent pics by 9am the next morning we where approved and he meet us at the bank with the car.(above and beyond) at no time did we feel pressured and it was exactly what we wanted. Jason was a joy to be around and insured we had everything we wanted and the price cant be beat!!thanks Jason Thompson with all your help and I suggest if anyone is in the market for a new or used ride this is the man to see

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chip Lollis best Salesman

By Angela Ford on 4/4/2017 at 8:26 AM. Helped by Chip Lollis.

Chip Lollis made finding the Jeep I was looking for easy. He went out of his way to find the exact Jeep I wanted with everything I was looking for. Never tried to sell me more than I wanted. Chip is truly the best salesman and cares about his customers and actually listens. I am very happy I went to Jeff Smith to purchase my Jeep and very glad they had Chip Lollis to help me. I will definitely find Chip the next time a purchase a vehicle! Sincerely, Angela Ford

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ram 1500 Bed Issue

By Roglar on 3/12/2017 at 4:35 AM. Helped by John Hudson , Jeff Menard .etc.

These peope are liars and call your home at late hrs at night to harass you. I have them recorded and they were quick to cut a check tonus instead of making repairs themselves . Everytime we carried our truck in there were new people there each time . Big liars here . Also told by Ram inc they my new truck was registered in someone else's name befor we bought it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dewight Kenny

By Platinumxlii on 2/19/2017 at 1:57 AM. Helped by Dewight Kenny.

I've purchased 3 vehicles from Dewight over the last few years both new and pre owned he is the ultimate in Knowledge, Professionalism and Patience. No matter the vehicle, Dewight does his homework to provide knowledgeable information to make your purchase the right one. He's very conscientious after the sale as well. I would highly recommend Dewight to be your first visit for any of your New or Pre owned Needs.

I would recommend this dealer.