Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4  
Price
3.9  
Quality of Work
4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely reliable and friendly

By Joebob on 7/31/2018 at 4:43 PM. Helped by Service Writer.

Every interaction is straight forward, with no gimmicks. Work is always performed in a timely manner and as agreed upon. Questions are always answered truthfully. I drive passed another dealer (five star) to get to Jeff Smith.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Friendly and honest

By Randy on 6/29/2018 at 12:34 PM. Helped by Dunno names.

Nothing to say other than they do what you ask. Never any problem there at all. They are also very timely. I have to add this last sentence because of 25 word minimum.😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect service!

By Jluttrell on 5/25/2018 at 4:04 PM. Helped by Kay Helton.

Kay was an absolute delight! I will be back for years to come. They helped me get my vehicle serviced in the most convenient timing possible and at a low cost!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By 2Gramme on 5/2/2018 at 1:45 PM. Helped by Chip Lollis, Sergio Smith.

I went in just to look at a used Ford that I saw from the road and it was oh so nice. Got to talking to Chipand Sergio and they made everything so easy and pleasant. They listened to what i needed and the things that i wanted. Two vehicles later and i found what was perfect for me. Love my Dodge Caravan and loved working with Chipand Sergio so much 4 days later I took my daughter up there and she bought a new Dodge also. Great job guys, we will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

No games and they were very considerate of your time.

By Tired of big dealership games on 4/24/2018 at 4:29 PM. Helped by Service department.

No pressure to to make a large list of repairs. This small dealership was a pleasant experience after previously dealing with large middle Ga. dealers. I highly recommend this dealership for your warrenty repairs. In and out in 1 1/2 hrs not 6 hrs at the big dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Satisfied Customer

By KHooks2 on 3/22/2018 at 7:53 PM. Helped by Arthur Lee Harris.

Jeff Smith Volkswagen was very nice to me and my wife. They were willing to work with us on a car that my wife really liked. Arthur Lee did a great job!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Goes Above and Beyond

By Nay on 2/23/2018 at 5:19 PM. Helped by Kay and her team members.

Jeff Smith Volkswagen’s service center is amazing! The entire team is helpful, knowledgeable and professional. They tell me what I need to keep my Audi in good condition. They don’t pressure you to get anything, just give you the information and let you make your own decisions. Since there isn’t an Audi dealership close by I started seeing Jeff Smith and I’m sure glad I did!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good experience

By Lorettaj46 on 2/23/2018 at 11:50 AM. Helped by Anson James charles.

They were helpful and persistent with helping me get a car.i would recommend anyone to give them a try.great people to deal with

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crappy experience and childish team members.

By Dylanriner on 12/18/2017 at 7:36 PM. Helped by Clay Lail, Larry Hendricks.

Got my car worked on because of a intake manifold flap issue with my GTI (or so I thought) took it up there and they told me they t was covered under warranty. Got a call day later saying that they needed to go deeper and complete the full troubleshooting process. Raised the bill up to 400. The car was fixed the next day, but it turned out to only be the spark plugs from what they told me. I basically paid 400 bucks for my spark plugs to be changed. Now my car has a vacuum leak and the same intake manifold code which they also noticed and said to come back when it clonks out. So the initial issue I went in there for hasn’t been fixed and I still have the same issue and more now. After I went back to see about the warranty, they refused me service because I gave them a bad review on my survey. Super unprofessional and childish.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By Berje2916 on 10/30/2017 at 8:01 PM. Helped by Ryan.

Bought a brand new jetta from them on 10/12 from salesman named Ryan, and noticed a couple scratches and a dent that they said they would fix. 2 weeks go by the mobile people they hire to fix there vehicles are here. They fix the scratches but they said they couldn't fix the dent. Well the dealership said that there was nothing more they would do for us and pretty much said we are SOL and have to deal with a big ding in the passenger door on a brand new car. Wouldn't recommend buying from here since almost all new vehicles are going to have scratches and dings on them when buying and they won't make it right. Poor customer experience!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Above and beyond

By OneToughCustomer on 8/10/2016 at 6:42 PM. Helped by Rick Hall, Ferlando Williams, Anida Blanton, "Slim".

I drove 160 miles round trip to check out a used vehicle at Jeff Smith VW. After an extensive test drive, I mentioned a couple of concerns that I had about the car. They more than addressed the concerns and offered service above and beyond what I expected, including a 5 year, 100K mile warranty effective from the date of purchase on a USED CAR. This warranty was INCLUDED in the sale price -- not an expense in addition to the sale price. Because I live some distance from the dealership, they even offered to send a driver to drop off a free loaner vehicle and pick up my vehicle to bring it back to Jeff Smith for service -- for no additional cost. I interacted with about five different people while I was there and each one of them was so friendly, welcoming and helpful. My only less-than-ideal comment about my experience there is that they can be perhaps a little too "persistent" in trying to close the deal, but the many positives they offer far outweighed that annoyance. Kudos to Rick Hall, Ferlando Williams and Anida Blanton, all of whom were particularly helpful.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Tried to buy a car - beware of add on stickers...

By John Galt on 6/23/2016 at 11:51 AM.

Viewed dealer site, no prices; called dealer to ask price, was given run around, wanted to know when I was coming to dealership, nagged me for my telephone number - all I wanted was the price. Drove to lot on a Sunday, saw the same car the Macon dealer showed price for online, but Jeff Smith had an added $895 for "appearance package," but it was obvious by looking at and ultimately buying the car from another dealer that the two cars were identical. My advice, if the dealer won't put the price on the internet, won't tell you over the phone, and uses add on stickers with unverifiable options, buy the car somewhere else.

I would not recommend this dealer.