Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and efficiant

By susan.m.coates on 6/22/2017 at 4:13 PM. Helped by Joe Washington and Mark..

Bought a new car from Joe Washington, my 5th from him and have always felt that he was working for me. Took car in for service to have an item added and Christian Tomlinson took very good care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

My first experience

By Flash on 6/21/2017 at 4:18 PM. Helped by Service write up man, lady cashier, Nick.

I picked up a new Rogue on Wednesday and drove it one day for a total of 12 miles. The next Monday I got in it and a low tire warning displayed. I drove it directly to Jeffrey service. The tire had a new sheet metal/ body panel type screw in it that I think was there when I picked it up, but none the less they repaired it in less than an hour and did not charge me. That' was good customer relations. Coincidently while I was waiting my salesman, Nick Leonardi, called to see how I liked my new Rogue, when I told him I was next door in service he came over to see that I was being taken care of, good salesman. The service personal was polite and attentive and the waiting room is clean and accommadating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent

By Vickiegray on 6/4/2017 at 6:37 PM. Helped by Joseph Washington and the manager of the parts department..

I arrived at the dealership to purchase wheel locks. I did not have an appointment, and received service immediately. There was no charge for this service. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By Lizzy6 on 6/3/2017 at 3:50 PM. Helped by John.

Jeffrey Nissan is always very efficient and pleasant when I bring our 2007 frontier in for an appointment. They never force services we don't need, but explain everything thoroughly when we do need something.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

At time of purchase, I thought I had a service agreement

By Turtlemobile on 4/26/2017 at 10:52 PM. Helped by A female employee.

At auto purchase, I thought I purchased a service agreement for tuneup, oil change, etc. but as I could not confirm this, I paid at time of service.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Body shop, service.

By Gary Coburn on 4/9/2017 at 5:08 AM. Helped by Lori, Dan.

I have used Jeffrey Nissan in the past for oil changes, warranty work. This was the first time having them do any extensive work on my 2013 Nissan Altima. I had the brakes done, ok job, but they still make noise under soft braking. The window wasn't right so I had them take a look at it. They said it was the window regulator. I had them order the part for a later date, ''I was having the front and rear bumper covers painted at the same time". I drop it off on the way out of town for vacation. I returned four days later called the services center they informed that my car would be ready the next day. I traveled to Jeffrey in Roseville, Mi from my home in Port Huron, Mi, about a 50 min drive. I inspected the car i saw that their were the same marks on the rear bumper on the left side I pointed them out to the manager and asked why they weren't fixed, his responds was that I didn't ask for that spot to be fixed. I then saw that another spot on the other side was fixed I then pointed out to the manager that I didn't ask for that spot to be fixed. He then realized my point, and said that he would take care of it. I then checked if window had been fixed. Started the car and the same problem occurred. I then had to go to service and ask why the window problem wasn't fixed. The lady that I spoke to started to give me every reason why the window wasn't fixed, I stop her on the third excuse and said "After the technician installed the new window regulator he didn't push the button on the door to see if it was fixed". She then realized that they had failed to do a proper job. So at the end of the day I had to leave my car for 3 more days. I called them up on Friday they said that I could pick my car up on Saturday. My wife and I drove down to Roseville to find that the window wasn't fixable, "The excuse was that all Nissan Altimas do that. I said really, then why did I just start having this problem two months ago. She said "That is our answer". They did reimburses the price of the part, but not the labor. As for the paint job well they said they did there best. I will never go back to Jeffrey Nissan again. THEY SHOULD HAVE TAKEN A PICTURE OF MY ALTIMA CAUSE THEY WILL NEVER SEE IT AGAIN. Gary Coburn.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ask for Joe

By Ra on 4/7/2017 at 12:09 AM. Helped by Joe W.

I leased my car through Joe at Nissan jeffrey. He is very kind and helpful. Answered all my questions and always available to answer the phone when you call him. Excellent services - I highly recommend him! RA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease

By Pathfinder2 on 2/22/2017 at 12:55 PM. Helped by Bruce, Mark.

Very satisfying experience, Very professional and informed personnel, will be back again when in need of a vehicle. This was my sixth auto acquired from Your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Always happy with service"

By Robbie71 on 1/19/2017 at 9:42 PM. Helped by Christian Paul Tomli.

I always have a good experience when I go to the Nissan dealership. The employees are all very courteous and helpful. The waiting room has everything to make your wait more enjoyable; vending machines with snacks and beverages, free bottled water, newspapers and magazines, a TV and free Wi-Fi. Plus my car comes back washed and cleaned inside. what more could you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Gloria Garner on 1/14/2017 at 11:40 PM. Helped by Joe.

Friendly, answered my questions and very helpful with me. Worked with me getting the payment I wanted .. Gave good information, what would help me during my lease time. Welcome me to call at anytime with more questions, if I need to.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Robbed

By Robbed on 12/19/2016 at 1:27 AM. Helped by Everyone that came in contact with vehicle.

So I posted previous ad then I get email due to me stating that this body shop has sticky fingers. customer be aware to take all your valuables out of vehicle before leaving to have your car service..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Won't go anywhere else!!

By Julie K. on 12/10/2016 at 5:29 PM. Helped by Kenneth.

I always go and get a oil change at my Nissan dealership in Roseville Michigan cause of the AMAZING service. Kenneth is always helpful nothing but smiles and great postive attitude!!! ALWAYS great service and wonderful employees!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nissan Murano 2016 buying experience

By af555 on 11/18/2016 at 2:49 PM. Helped by Don Vondrak.

Very friendly and knowledgeable Jeffry Nissan team members. They kindly informed us of additional/extended warranty options but contrary to few other car dealerships they never "press" on us to buy it. Thank you guys.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Timely

By strider on 10/20/2016 at 11:42 AM. Helped by Do not remember..

I have a 45 minute drive to the dealer, so it is important I get in and out on time. I had an appointment for 5:00 p.m. and they said it would take 90 minutes. They got my car in on time and had it ready in 75 minutes. I was in for an oil change and tire rotation as part of my lease agreement, and there was a recall repair on the passenger side air bag. All of the work was completed to my satisfaction; they even washed and vacuumed the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Experience

By ADavy on 10/4/2016 at 7:46 PM. Helped by Joe Washington and Jarrell.

Both Jeffrey Nissan team members were extremely knowledgeable, kind and a pleasure to work with during my car buying experience. Thanks Fellas my family and I totally appreciate you both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, very professional sales team!

By 2andrejackson on 9/28/2016 at 3:17 AM. Helped by Nick Leonardi, Mark in finance and Andre Tadros.

Many people are busy these days. I needed to purchase a vehicle but didn't have much time. The sales team communicated pricing and vehicle purchase options by email. So when my time freed up I could stop in and just finalize my purchase because most of the details were already done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Robert Jackson on 9/21/2016 at 3:42 PM. Helped by Joe Washington.

It was a great experience. I look forward to future dealings. But don't like these long survives to fill out. the service was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!

By Laura Cheatham on 9/19/2016 at 6:35 PM. Helped by Brian McIntyre, Andre Tadros, Mark Fedenis.

My experience with leasing my new vehicle was great, especially with the help of Brian McIntyre. He stayed with me the entire 6 hours I was there through both Kia and Nissan. He saw the deal through to the end and with the help of Andre Tadros, I was able to get the vehicle I wanted. Everyone I dealt with was very pleasant and friendly. I would definitely refer anyone to see Brian if they are interested in leasing or buying. Thanks Jeffrey Nissan!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Jeffrey Nissan is a great dealer

By happy customer 1 on 8/26/2016 at 12:38 AM. Helped by Joe Washington and Mark in Finance.

My experience at Jeffrey Nissan was very pleasant from the first contact with my customer service rep Joe Washington. His can do attitude impressed me right away. Our dealings were very fruitful and we got the vehicle we wanted a 20165 Nissan Rogue. mark, the finance mgr was extraordinary, very helpful and provided a lot of information. We will definitely come back to Jeffrey Nissan for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Transmission service

By BBeyerlein on 8/24/2016 at 1:34 AM. Helped by Jonathon?.

Top notch service. Car shifts better than it has since I've owned it. Priced fair too. Service work was finished when they said it would be.

I would recommend this dealer.