Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Outstanding salesman"

By ROBERT FABIANES on 11/23/2017 at 3:41 PM.

This was a very positive experience due to the support and knowledge of salesman Nico Pangaro. This is the 2nd car we have purchased using Nico Pangaro as our sales consultant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A full day of car shopping.

By Dan1949 on 11/4/2017 at 1:28 PM. Helped by Karl DeJean.

Staff seem to be very knowledgeable. Answer all questions we had of them. No pressure to buy. Staff went out of their way it seems to make our buying experience pleasurable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great salesman

By lauralynn on 10/19/2017 at 2:35 PM. Helped by Karl M Dejean.

Great salesman but picking up car was a bit disappointing Up until then was an okay experience Would highly recommend Karl to any of my friends

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

RDX Purchase

By rdx on 9/27/2017 at 2:40 PM.

A little disappointed in the old fashion way of negotiating/buying a vehicle. Our salesman was awesome but the dealership should come into the reality of one price buying and shopping. Being in the car business for 29 years, the last 10 in a one price store we dang near walked out and went somewhere else when the old fashion negotiating started.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Charlie K on 8/10/2017 at 3:11 PM.

I can't say enough about the service. They are all friendly and complete the service within the expected time. The do the right thing and treat the customers with respect. Great Service Team Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By emerym on 8/6/2017 at 11:04 PM.

I inquired online about a TLX and was contacted the next morning by Nico. Since we live 2 hours from the dealer we negotiated by phone. We agreed on a deal and went to purchase the car that evening. Everything went off without a hitch and it was a pleasurable experience. The car and the follow up have been great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Very good buying experience

By Charlie K on 7/30/2017 at 4:12 PM. Helped by Karl Dejean (Five Stars *****).

We were greeted at the door by Karl Dejean. He was very friendly and professional and treated us with total respect and listened to every word concerning our wishes for the vehicle we were used to driving and the RDX we were interested in. Karl is very knowledgeable about the RDX and the features that the RDX offered. Negotiations were handled in a professional and non-pressured manner. Steve handled the finances and was able to get us the best available loan percentage rate. Steve too was very professional.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Good Buying Experience

By PA on 7/30/2017 at 2:39 PM.

We had a good buying experience dealing with Sonny and Sean. We were treated with respect and negotiations were handled in a professional and non-pressured manner

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied customer

By Nicolehyde on 7/27/2017 at 8:07 PM.

Very friendly professional team. Nico went over and beyond to meet my expectations. Acura is the right car to drive.!would recommend the dealership to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of our better auto buying experiences.

By CFLGuy on 7/23/2017 at 12:23 PM.

Took our 2014 RDX in for service and was approached to see if we were interested in getting an offer to sell/trade it in. Decided that it was worth the time investment, so told them to do their best. They were able to come up with pricing that made it possible to do a deal. Great sales staff (Nico and Sean). Great finance staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great dealership

By HappyCustomer on 7/15/2017 at 12:30 PM.

The employees at the dealership were patient and willing to work with me. Refreshments were good and offered throughout process. All questions were answered thoroughly. Great experience overall.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Oil change

By Anniegogo on 7/12/2017 at 1:52 AM.

I love this dealership! They are great to work with, but I would love to have better interior cleaning at service center, other than that fantastic service!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

In and out - no worries.

By UofM76 on 7/6/2017 at 1:25 AM. Helped by Larry and the wash/detail crew!.

Bobby Craft and colleagues are always on top of things - looking out for the customer! I appreciate the personalized service and wouldn' have my Acura serviced anywhere else.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Painless

By Mike D. on 7/5/2017 at 5:59 PM.

Negotiations are always a delicate dance, but i left comfortable.with my decision. . some oldie but goodies music in the showroom is appreciated. God Bless America.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2007 RL Purchase

By tmc4325 on 7/4/2017 at 5:24 PM.

Jenkins Acura is a GREAT dealership from the front end to the back end. I worked w/ Sales Manager Al Herrera and purchased a used car w/ 53K miles. I feel I got a great deal on the car and the purchase transaction went very smooth and quickly. I decided to have the dealer perform / update all the service work. Cindy Duckett the Service Manager advised me of the services needed and I agreed to all the service work. Larry Johnson in the Detail Manager I had him perform a full detail inside and out on the vehicle and the car really looks like a NEW car literally. Jenkins Acura has been servicing my other vehicles as well and I can't think of a better place to take my car for all my service work they are fair and honest and the way I am treated by their staff they certainly give impeccable attention to their clients. I would highly recommend this dealer and its a true delight to come to this dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Stress free experience

By Scf123 on 6/27/2017 at 3:01 PM.

Everyone was professional, courteous and knowledgeable. They worked to give me the car that I wanted and they succeeded. I was relaxed and comfortable throughout the buying transaction. Highly Recomended.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Unparalleled Excellence!!!!

By Ellie P on 6/3/2017 at 5:18 PM.

We highly recommend Jenkins Acura!! We found an amazing car and the rest of our experience was so pleasant and efficiently orchestrated by a highly skilled team of professionals all working together flawlessly!! Sonny Kahn was our delightfully laid back, relational salesman who was dedicated to finding us just what we wanted!! Sonny is wise and knows his business well!! He made everything easy for us!! The result---a win-win for all!! Mark handled the financing and got us a lower rate than our credit union! We also got an amazing extended warranty for our used Lexus. My husband negotiated with Sean to get us the best deal and Sean was very kind and professional! We'll be back to Jenkins (and Sonny) for our next car!!! Thank you Jenkins Acura!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Touaplan on 6/5/2017 at 11:53 AM.

All around great experience, very friendly staff... worth driving the extra miles to go see these guys! Would recommend this deslership to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By BarbaraC on 6/2/2017 at 3:31 PM.

I was really nervous about being attacked just looking at what was available -that didn't happen here. Blake Lusby is the greatest. Very professional and helped me find just the right car for me. They worked as s team to get the car in my budget. Just awesome people, love my car. Will be back and I've been telling all my friends

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

$4500 Markup over MSRP. Watch out for the Price Adjustment!

By Jenkins Price Alert on 6/2/2017 at 12:57 AM.

I came in ready to purchase my new car only to find out after test driving that they wanted to charge an additional $4500 over the MRSP for the car. I was told its for paint protection, pinstripes and mudflaps. Really. $4500 over MSRP. I was also told most people pay it. Well Jenkins is taking advantage of customers if that's the case and I would run far away from them. The salesperson was okay but his manger fed him typical lines to justify them making a $5700 total profit after also marking up the rate if I signed up. No thanks. Please be aware. After finding out total cost for the added parts and paint and interior protection is only $475. Yes. And they had over a $4500 markup. Check the additional sticker to the right of the manufacturer sticker they add. It's a rip off. Avoid the Sales Manager after trying to gouge he couldn't even come out of his office to speak to me. They are taking advantage of folks.

I would not recommend this dealer.