Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Impression

By msears48 on 7/20/2018 at 8:33 PM.

My first experience with Jenkins Acura was positive. They were prepared for the appointment with nothing to fill out except for a signature. Not many people like waiting, but the experience here was pleasant; having a nice coffee/tea area, and a large screen TV with comfortable seating. Service was performed to my satisfaction in a timely manner. First impressions are important and this one left me impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

“A Dealer that cares about it’s customer”

By Beachnut on 7/13/2018 at 6:54 PM.

I purchased a new 2019 RDX. It had a glitch in the back hatch. Everyone at Jenkins from the salesperson to Bobby Craft in service did everything to try and make this fix as quickly as possible. Unfortunately a part had to be overnighted. Bobby made sure I had a loaner so that I wouldn’t be inconvenienced. I like the fact that Bobby stayed in touch with me the whole time constantly keeping me up to date. I highly recommend Bobby Craft in Service as well as the sales people at Jenkins Acura they treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A Dealer that pampers it's customers

By campergal on 7/13/2018 at 1:02 AM.

I bought a used car, and service contract here, so I go for oil changes, tire rotation etc. It is always a pleasure to go there. Friendly, efficient, people - all of them ! Great service, comfortable waiting area with all sorts of little touches - snacks and assorted drinks, , TV, reading material, good background music, immaculate bathrooms, regular updates on progress of service, thorough paperwork, and accurate estimate of wait time. No complaints - not a one !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, as we have come to expect!

By Lora's RDX on 6/13/2018 at 4:46 PM.

Jenkins Acura sets the standard for excellent customer service in the Marion County and surrounding area. We have purchased five vehicles from this dealership and the experience cannot be surpassed. Jenkins Acura is the best Dealership. Bobby Kraft sees to every detail of our service requirements and goes above and beyond to make servicing our Acura a 100% positive experience The service department, including Cindy, works as a team to put the customer first and not only meet but surpass our expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By AcuraFamily on 5/7/2018 at 9:10 PM.

As always, I am in and out with no disruption to my busy day. Bobby Craft is a pleasure to work with. Recommend him highly!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By LeAnne on 5/2/2018 at 12:23 AM.

The staff was ready at my appointment time and check in was quick. The loaner car was right there and ready. The service was completed in a timely manner. The staff was very friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Outstanding experience

By Johnnylruss on 4/25/2018 at 3:49 AM. Helped by Karl.

They went above and beyond. Our salesman car was fantastic honest and worked hard to help us and he was very patient with us. The finance manager was brutally honest and upfront. They both Have my thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome!

By Betty on 4/20/2018 at 7:11 PM.

Dealership spotless and everyone very helpful and friendly. Food and drinks provided make your wait for service much more enjoyable! Treated with great respect and everyone aimed to please.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RDX dash warning light

By Carls on 3/24/2018 at 3:26 PM.

Bobby is great to work with and does an outstanding job in representing your dealership. Plus, the quality of work done is excellent and I appreciate the loner RDX.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and a pleasure to work with

By Brenda Breeding on 3/24/2018 at 7:27 PM.

Every time I have service done on my Vehicle Bobby and the service department give Excellent customer support and service. That’s why I Love dealing with your Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING sales and service

By Leah123 on 3/20/2018 at 4:08 PM. Helped by Karl Dejean.

We recently purchased our 4th vehicle from Karl at Jenkins Acura. He made the whole process enjoyable and I will not buy from anywhere else ever again. His calm demeanor makes a nerve wracking decision feel relaxed. The finance department went over and above as well to ensure that we got the best rate. The service department is outstanding as well. Any time we need anything done, we are treated respectfully and get timely appointments. I just can’t say enough good things about this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Chipp4 on 3/18/2018 at 2:29 PM.

Always nice and you never have to wait around long like you may at other dealers. Would recommend to others and continue future service at Jenkins

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By DaveA on 3/7/2018 at 5:23 PM.

This is by far the best dealership for servicing. Friendly people. Bobby Craft is a fantastic guy. This is the only dealership that treats you like your special. I go to Jeep and Toyota but you are just a number, no special treatment. Good job Acura Ocala.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Karen on 2/9/2018 at 11:05 PM. Helped by Dana.

Great experience. Got most done by phone prior. Dana and Steve were awesome. Would recommend and deal with them again. See for yourself. Great people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We are pleased with our new car.

By Pat on 1/31/2018 at 4:03 PM. Helped by Karl DeJean.

All staff was courteous and friendly. Karl was interested in our needs, and very helpful.agree It took awhile for us to agree on price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in all respects

By Stormy LTCOL on 1/30/2018 at 10:06 PM.

Our new RLX with Advanced package SH-AWD is an exceptional vehicle and a joy to drive. The safety features employing the latest technologies were especially appealing. However, I do not believe that we would have purchased the car if not for Sonny Khan, our sales consultant. We have never experienced so thorough a test drive. Sonny patiently explained and had us experience all the new features. Every question was answered in depth, and then the system concerned was demonstrated. The time spent with Sonny was so reassuring and pleasurable, that we decided to trade-in our perfectly fine 2015 RLX (which met all our needs) for the new RLX which exceeded all our needs, The high speed and low speed with traffic test drive was simply that favorable an experience -- thanks to Sonny.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car, great service.

By Larry Jepsen on 1/24/2018 at 4:25 PM.

Our salesperson Sonny went the extra step to make our experience great and to finalize the sale of our vehicle. I highly recommend Sonny and Jenkins Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bobby Craft

By Elnr Jns on 1/22/2018 at 12:20 PM.

I bring my car to Jenkins Acura because of Bobby Craft. I completely trust his advice. He has looked after my cars for nine years. He is not only car service professional, he is a friend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A1+ and More!

By SilverStallion on 1/18/2018 at 6:51 AM.

This dealership is one for the books in my opinion. It was time for service on my RDX. So due to the time I get home in the wee hours of the night, I filled out the information online at their website. When the day came for my appointment I headed over to Ocala and pulled into the driveway and was greeted in the usual welcome format I get every time I visit. Service Manager Bobby Craft got me all the paperwork for the write-up and I was soon laying in the lounge area listening to my headphones. Inadvertently, I was awakened by Cindy Duckett who informed me that my RDX was ready! I was sooo comfortable in the chairs they have that I fell asleep---or I was a bit more tired than I thought. In any case, when I checked my watch to see how much time had passed, it was only a 45-minute wait!! I couldn't believe that it was that short of a wait but no complaints! When my wife took her car into her dealership(BMW)she was there for a wheel alignment and tire replacement(1 tire mind you)and her total time there was over 5 hours!!! I think that the letters BMW stand for BIG MOTHER--- WAIT. When I told her how short my wait was, she says, "I need to come to THAT dealership!" I guess time will tell if she decides to trade up or not. GREAT JOB BOBBY AND CINDY AND THE ENTIRE CREW!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By cindy on 1/15/2018 at 6:44 PM.

My sales associate Sonny made the experience of buying a new car enjoyable plus it wasn't a big headache once I got into the finance office. What they told me the deal was going to be is what actually happened.

I would recommend this dealer.