Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM...

By Mike on 10/10/2019 at 7:45 PM. Helped by Mike and the GM.

ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM THIS DEALERSHIP. They are selling vehicles that are unsafe to drive. I have owned over 40 cars most of which came from a dealer. I have never had a "reputable dealership" lie to me the way the Manager Mike did. On 9/14 I bought what appeared to be a gently use 2009 Audi A5. The car was clean inside and out. When I got there they had this 2009 A5 in their glass garage with a silk sheet over it like it was 100k car. I was told the vehicle had gone through their 150 point inspection and there were no issues with the car. That's all part of the con. It's a smoke and mirrors game. I test drove the car and it pulled hard to the right. So hard in fact if you take your hands off the wheel for a second you are changing lanes. I was told they would fix it. The car was taken back and "aligned" while I was doing the paperwork. Now I live 2.5 hours away. So as I'm driving the vehicle home I notice car is still pulling hard right. I contacted Mike a few day later because the dealer had to send me a new contract to sign. I never signed and returned the paperwork. So I asked the manager Mike if I could return the car since it wasn't fixed and apparently the prior contract was no good. Mike proceeded to tell me I couldn't return the car because they had already been paid. This was a blatant lie. The deal was not funded until 5 days later. The dealer found a way to force the original contract through left me stuck with a 2009 Audi A5 that isn't safe to drive and has a leaky AC system. You think you're going to a reputable dealership....a Corporate BMW dealership only to find out they are worse than a buy here pay here lot. Would you really want your teenager or family member driving an unsafe vehicle?

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fantastic experience from the very beginning to the...

By Cory A. on 10/9/2019 at 1:50 AM. Helped by Kenneth, Michael, Christine, Timothy, Dan.

Fantastic experience from the very beginning to the end...highly recommend to anyone who wants an easy, no pressure, uncomplicated car buying/lease experience. I live 2 hours away, but will be a repeat customer as long as I’m in Florida.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keep you word and don’t charge for changing a fuse

By Scot on 10/5/2019 at 2:36 AM. Helped by Dave.

Simply the best BMW dealership in the city. Clean comfortable waiting room, very knowledgeable staff, easy to make an appointment. Willing to give free car washes even if you bought car from an different dealer

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible Used Car Buying Experience

By FrustratedBuyer on 6/18/2019 at 7:38 PM. Helped by Paul (salesperson), Tim and Mike (sales managers).

Good initial experience turned horrible. After dealing over the phone and email for a few days with a delightful salesperson, Paul, we decided to haul the family *2.5 hours* on a Sunday to the dealership to check out a used vehicle. When we arrived, we noticed an oil leak. Tim, one of the sales managers, appeared embarrassed that this could occur, took it around to the service department and proceeded to tell us that they would take a look at it for the next few hours. We traipsed the family around G'ville only to receive an apologetic call from Tim saying the vehicle wouldn't be ready to be test-driven that day and that they would DELIVER it to us the next day for a better experience. Next day came, no calls from Tim were returned. We managed to get a hold of Mike, the other sales manager, who promptly told us that there would be a "meeting" the next day about the vehicle and there was a lot of interest. We emailed and phoned again - no reply. Called again and finally got Paul who apparently wasn't even aware of a "meeting." Within 30 minutes, Mike called us back saying they had SOLD THE CAR. Not sure if it went to another dealer or a private sale, but needless to say, we're ticked off that we went all the way there, then later promised a home delivery, only for them to yank us around - our time is too valuable for this nonsense. Paul was helpful and followed up repeatedly. Once the two sales managers were involved, all bets were off. And we were prepared to buy it in cash. Don't be fooled by any "white glove, high-touch" service... it's all smoke and mirrors.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From old to new

By Amajor4551 on 3/13/2019 at 9:05 PM. Helped by Carlos, Judy, Todd, Cason, Scott, Dan.

I went from a 2004 X5 with just under 300,000 miles on it to a brand new 2019 X3M40i. I couldn’t be more pleased. Everyone in the service department from my Technician Carlos to Judy, my trusted advisor, to the manager Todd, I was alway treated as if I was driving a brand new car each time I came in for service or repair. After a deer took the X5 out for good, the GM Scott took control to make sure he found and put me in the right machine for me. Never have I had a GM take care like he did !! He was my saleman, all the way down to making sure I made some appointments at the same time I was trying to make the purchase, as I only had one day to make everything happen. Over all I have been going to Gainesville BMW for all my service and repairs for 10 years and now my first new purchase. I would highly recommend this dealership to anyone. Please keep in mind that it’s the people working there that makes it what it is!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING CUSTOMER SERVICE

By JHOP on 3/3/2019 at 1:39 AM. Helped by Scott Jacob Daniel.

Dealership has amazing customer satisfaction. I want to thank Scott, Jacob and Daniel for going above and beyond in ensuring that I was able to get the BMW I have always wanted. I look forward to dealing with them in the future.

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
5   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

Expect more from a BMW dealer

By Hop67 on 2/26/2019 at 4:08 PM. Helped by Unlisted.

This was the worst experience buying a car very inexperienced sales staff and the finance department was very unprofessional all we heard was how he use to rub players feet in the NBA as trainner. Left a complaint to speak with the dealer manger received an email they would call that was in December no call as of yet. Expect better from BMW some of the staff notice my frustration and assisted to try to make things right and I thank them. We did buy a BMW only because my wife’s really liked the car but as for me never again I will drive to another BMW dealer when it time for a new one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent customer service

By balbre on 2/23/2019 at 3:54 AM. Helped by Mike, Bonito and the young guy.

An excellent customer service from the start we step in their office, at the showroom and even when we test drive, sorry I can recall his name but all I can say is he is doing a great job though we came in late in the afternoon but still he has patient to test drive and accompanied us. The manager Mike entertained and explain us well to get to know about bmw cars., and that the reason why we stick to get bmw car. Mr Bonito did great too from the time we communicate with him by email and even to the time we do the paperworks. All of them have the highest customer service that every customer is expecting .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Quality

By JBJR on 2/17/2019 at 1:58 AM. Helped by All.

Super customer service and of course the top quality of the cars. Recommend GNV BMW to all!!! Also the facility is super nice and clean!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A peaceful, grateful and smooth flowing day.

By Bev4 on 2/17/2019 at 1:54 AM. Helped by Binito Chanderbali, Daniel Garcia and Tim..

I have been a member of Gainesville BMW since 2008. The kindness everyone gives in my needs for my vehicles is and has been overwhelmingly easy going, learning a lot about the paperwork (in all areas), operation of the vehicles, repairs of the vehicles, personalities and laughter of the service workers. Thanks for the snacks, comfortable playing music and joy in the presence of everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CAR BUYING EXPERIENCE EVER!

By Douglas S on 2/13/2019 at 11:31 PM. Helped by Bonito, salesman extraordinaire!.

Bonito (our salesperson) made us feel like we had arrived at a good friend's house rather than a car lot. Everyone at the dealership was friendly and professional, from the warm greeting from Bonito (our first time at this dealership) and everyone we spoke with, to being offered snacks and drinks (healthy snacks at that) and a very nice well lite glass room to inspect the car we came to see. We were given a tour of the facility including the (envy of most) state of the art service center. Bonito made us an offer we couldn't refuse so we couldn't do anything but say... yes. Best thing I can say about this BMW Dealership is... you have to check them out on your next vehicle purchase, they're awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Experience

By Chris on 2/3/2019 at 10:09 PM. Helped by Rick, Mike, Dan Jacob..

We highly recommend BMW of Gainesville. We live in Jax and this team was recommended to us by a friend who also lives in Jax and purchased her car here. Rick and Mike in Sales did a superb job of locating the perfect vehicle for us. Their communication throughout the process was excellent and they truly delivered the best price. Dan, in Finance, made the grueling paper process so much more pleasant. Jacob, who delivered our vehicle to us in Jax is a rock star! He reviewed everything with our new automobile and all final paperwork. We highly recommend this dealership and will be doing all future BMW business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best experience possible while buying a car

By ninjaCar83 on 12/3/2018 at 2:51 PM. Helped by Marseilles, Tim Bundrick and Scott Mills.

I live in Jax, but I have to say I was extremely happy the way I was treated by everyone here. Many people find it to be very stressful to buy/lease a new car. Fortunately that didn't happen to me when I decided to make a phone call and get the car I wanted. Thanks everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By SE2017BMW on 8/22/2018 at 3:34 PM. Helped by Frank. Scott, service department.

The team at Gainesville BMW went above and beyond to ensure I was satisfied throughout every step of my vehicle purchase process. I could not have asked for a better experience. Thanks to a truly amazing and professional team. CSM, RET Sandra Emery

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Got what I wanted

By Got what I wanted on 6/26/2018 at 3:29 AM. Helped by Frank, Scott, Dan, Michael, et al..

I live in Jacksonville, Florida and have been looking for a specific type, style and color of BMW for more than several months now. Gainesville BMW went out of their way to see that I got what I was looking for... a brand new M2.. The car is everything I have read and heard about (and then some). The more pleasant surprise was the way I was treated by the sales staff at GBMW. As someone who has purchased a number of new cars in my life, I am appreciative of the way Frank Arango treated me as something much more than just a number and kept me updated on the delivery date of my new vehicle. And if Frank was busy or out of the office, other sales staff were aware of who I was and of the current status of my M2. It was a fun experience meeting the staff at GBMW in person after knowing them only by phone. Great people! Of course the best part was driving off in my new M2.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Shelf Dealership

By Skip & Donna on 3/5/2018 at 10:32 PM. Helped by Cason, Chantey.

Excellent sales and service. Very customer focused. Sales (Cason) was great to work with, knowledgeable, patient, very responsive. Service (Chantey) is great to work with, excellent communications and very customer focused.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An enjoyable experience

By Alana on 2/28/2018 at 12:16 AM. Helped by Cason, Eugene.

Very good buying experience, everyone there was very personable. Sales person was knowledgeable about the car we purchased although it was a used Mini Cooper and not a BMW. A no pressure sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service and Genuinely Friendly folks!

By bw81 on 12/28/2017 at 4:45 AM. Helped by Scott, Ric, Nicole, Tim.

The team at BMW Gainesville was exceptional at every turn. We were shopping for an X5 and had a remarkably positive experience with this dealership. They went out of their way to bring a car up from their sister store 45mins away for us to test drive, and when they didn't have the option combination we wanted they modified an existing order for us to create exactly what we wanted. We scheduled a time to come pick it up and everything was ready when we arrived and the paperwork was handled promptly. Hands down, one of the best dealerships I've ever encountered - well run and staffed with fantastic people in every position. I look forward to being a customer for many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miata car purchase

By Fish man on 12/11/2017 at 8:46 PM. Helped by Ric Flair.

Was a pleasure to buy a car from BMW of Gainesville. The group there treated us great and was very helpful with all my questions . We worked a deal via internet and when arrived the car was everything they described with a video to look at before arriving. Highly recommend doing business with this team of professionals. Thanks for the great deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience and customer service at Gainesville BMW

By silver on 11/16/2017 at 12:32 PM. Helped by Scott, Cason, Jakob.

i was an out of town buyer and the Gainesville dealership was very accommodating and very patient with me. I would recommend the dealership to my friends and family'. I am very happy with the 330i that I got thanks to Scott,Cason and Jakob.

I would recommend this dealer.