Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership

By RONALD MULDERIG on 9/15/2019 at 5:53 PM. Helped by ?, Tom (new employee) I would give him 5 stars also..

I went in for service and left with a new vehicle. They made an offer I couldn't refuse, that worked for both parties. I heard my name over the PA that my car was ready. I was told, we will take care of the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flat tire

By Rgray22 on 9/14/2019 at 7:47 PM.

The service center is always prompt and informative. All of the employees are very friendly and the customer lounge is really nice to have a drink or snack.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and Friendly

By RONALD MULDERIG on 9/13/2019 at 5:58 PM. Helped by Tom in service only there about 1 week I can't remember his last name. He was quick, polite I would give him 5 stars also...

Went in for an oil change on my 2017 Soul and left with a 2020 Soul. They asked what it would take for wife and I to leave with a new car. I gave them my requirements and they were able to meet them. Let me add NO PRESSURE was used. It was straight up this is what you have to do and they met it. Personal comment to service, if my service review was bad I am sorry. The way the questions are asked there is no way to explain. Once we decided to leave with a new car we were no longer concerned if it took you 10 minutes or 10 days to service the car it now belonged to Jenkins.Kia of Ocala.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Taking care of my Kia

By JerriT on 9/12/2019 at 6:44 PM.

This is my second visit to the dealership for services. Everything was great, I had made an appointment and showed up early my car was taken right away. The service was very quick and I am always pleased with the nice job they do cleaning the car as well. I enjoy coming here and Callie always makes it a pleasure

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Love my new car

By Jess on 9/12/2019 at 2:37 PM. Helped by Chris.

I absolutely adore my new car! The salesman Chris was amazing to work with my only comment is that the haggling between us and the sales manager could’ve been a smoother experience if what we were told didn’t change from salesman to finance to sitting to sign paperwork I had to fight to get what we were told in the deal. Pete in finance was awesome too! Overall I am super happy with my new car and happy I made the purchase to a Kia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unplanned service......

By kiagirl on 9/11/2019 at 11:50 AM. Helped by I am terrible at remembering names- very sorry.

Went out to car- tried to start it- just clicking noise.... No Battery Got a jump start and drove straight in to the service department..... They got me in straight away, was there and gone in less than an hour. Awesome for just driving up with a problem! ALWAYS great customer service- and even got my morning tea while waiting. Can't say thanks enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service of Todd Spofford

By harris1 on 9/11/2019 at 3:50 AM. Helped by Todd SPOFFORD.

this gentleman is an asset to your company he was very kind to me and made me feel very comfortable while waiting for service he was constantly coming and asking if I was ok and giving me the progress on my car service this made me relaxed after having a hectic day I must say thanks to him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick oil change.

By Tom R on 9/10/2019 at 5:28 PM. Helped by Todd.

I was in and out in about 30 minutes! Friendly and helpful service department. They made you feel that your service and time were important to them. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance

By Zarem on 9/8/2019 at 9:59 PM.

I went in for my routine maintenance and my service advisor Chris Hansen was ready for me as soon as I pulled in. My car was back in the service bay and getting worked on within 5 min. Chris kept me informed of the progress and also informed me of service that will be coming due. I was in and out in no time. Chris is a valuable member of the Jenkins Family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pablo and David make this place great

By Asousa83 on 9/8/2019 at 7:28 PM.

We actually had interactions with 4 salesmen, 2 internet employees and they were all very pleasant and helpful. Pablo has an appointment to tend to but sent David over to work with us and he was wonderful. Very personable and not pressuring at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Polite & competent service.

By fld on 8/21/2019 at 6:41 PM.

All personnel were courteous and very professional. No hidden costs. All features and costs were explained in detail. Worked with us to stay within our budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great group of people

By Ejames27 on 9/2/2019 at 4:03 PM.

I have purchased 3 cars from this dealership. Always very nice and attentive. Service dept is the best. Love the new showroom. Love my KIA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery

By sonrae on 8/30/2019 at 9:09 PM.

Battery was bad, replaced under warranty, reviewed possible upcoming service needs. Good customer service. Made me feel that I was a valued customer, and took care of my car in a timely manner Also was friendly and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealer

By Joylafurno on 8/30/2019 at 1:15 AM.

Jamie Feilding Tim Koehler and Jaevon Johnson they were all awesome ..they were kind and friendly and very knowledgable they answered all my questions and knew the color car i would like before me.. i love my new burnt orange 2020 kia soul so much i went nack and bought a seco d car a 2019 kia optima.. and would recommend kia to everyone i know and definately send them straight to Tim jamie and Jaevon..i look forward to many years of business with kia of ocala and these three gentelmen there service was outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very friendly and prompt service.

By John508 on 8/29/2019 at 10:03 PM.

they are friendly provide a great waiting room and great selections on snacks, also very quick to service your needs.Thank You for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Old Lady in V6 on 8/29/2019 at 7:27 PM.

I will say this was less hassle than other dealers I've dealt with. The salesman was very nice and pleasant, the manager, Billy, was very helpful and not at all condescending, as some can be with older people. All in all it was a very good experience. Dustin and MacKenzie were very helpful, polite and informative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Roxanne on 8/29/2019 at 1:58 PM.

The service and respect that we received from sales,management and finance was top notch. They all were patient an extremely helpful in getting us in our new car at great price. I definitely will recommend them to my family and friends. And I will be going back when I'm ready for another new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, efficient and professional experience.

By Paul & Peggy on 8/28/2019 at 2:22 PM. Helped by Todd Spofford.

I did not have to wait long to get the work completed. The waiting room was nice and clean. The price with the coupon is a good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

short wait time for an oil change

By marlou5355 on 8/19/2019 at 7:43 PM.

Very short and pleasant wait. Attended to right away we were asked why we were here and told him why. We sat down with some great coffee and doughnuts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb!

By lafnmel on 8/17/2019 at 5:36 PM.

Went in for an oil and filter change, was greeted warmly, spent only a short time waiting, and was checked out and on my way. Terrific and friendly staff!

I would recommend this dealer.