Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.3  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Ever

By walknotinfear on 10/18/2019 at 12:05 AM.

I had my 2016 in for service to get the oil changed, 4 wheel alignment, 4 brand new tires installed and all 4 break pads replaced. They gave me a loaner car and that was a shock to me. My car was ready in 4 hours. They washed my car and the icing on the cake was the service advisor replaced the battery in my key fob for free. This was a pleasant experience and I will return again. Oh, I forgot to add the oil change was only $6 dollars and it’s always only $6 dollars. I only take my 2016 Outlander Sport GT to this dealer for oil changes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very happy with the staff and my new car

By ss1988 on 10/16/2019 at 8:01 PM.

JR treated me and my wife great. He is a great salesman and should be commended for his attention to detail and his excellent customer service skills. I will recommend all of my friends and family in the future to go to jenkins Mitsubishi and ask for JR when they are looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By jsvande321 on 10/16/2019 at 2:26 AM.

I have brought my 2016 Outlander to Jenkins in Lakeland twice. Both times, the customer service has been excellent. They are friendly and keep you up to date with the service on your vehicle. I explained what was going on with my vehicle. They listened to everything I said, and they fixed the problem. They also have a nice, comfortable waiting room. I will definitely go there again for maintenance on my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Ashley on 10/14/2019 at 4:52 PM.

Exactly what i wanted and no hassle! Everyone was very pleasant and made everything a smooth transaction!! Very quick i might add! I would definitely recommend and will purchase my next vehicle here!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Job

By Georgesua28 on 10/11/2019 at 9:30 PM. Helped by Eugenio, Lopez.

Good Job !!! Excelente trabajo y atención y entrega en el tiempo indicado. Respuesta precisa a la preguntas e inquietudes con respecto a un problema del vehículo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, fair, clean

By joemag.larwa on 10/9/2019 at 4:54 PM.

Excellent service, courteous, fast, clean environment, $5.00 oil change with a car wash is greatly appreciated. I will bring my ford in for service as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By gomezmariana on 10/9/2019 at 3:34 PM. Helped by Eugenio Lopez.

Friendly and Fast service! The place to go to have service for your vehicle. I live closer to Brandon but will make the drive to Lakeland because it’s so worth it!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Great customer service

By amorett_m on 10/6/2019 at 11:25 AM. Helped by Marie.

The car wash service was very poor. The car was not clean. The carpets were wet. The Windows were dirty. It’s nice to offer this free service but should be a real cleaning service. Everything else was very good! Customer services was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My husband and I recently purchased a used vehicle. Our...

By Jeannie on 10/5/2019 at 3:49 PM.

My husband and I recently purchased a used vehicle. Our salesman, Tyler Connick was very professional and worked hard to get the sale done. Special thanks to Christian for his kindness and Jose, general manager, for taking charge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service advisor was great

By Racer on 10/4/2019 at 3:33 AM. Helped by Eugenio Lopez.

I Took my outlander to the service and the service advisor was excellent and very professional have a detailed explanation of what my car needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really quick

By Erg_03502 on 10/2/2019 at 3:20 PM.

Made and appointment under a day and the time it took to make service was under time estimated, good service I will recommend to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By NALGAF on 10/2/2019 at 1:16 PM.

Excellent service. Excellent location excellent product I would recommend using ur services and products. Great tech. And great staff and service people. Would go again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By loffredop on 10/2/2019 at 2:09 AM. Helped by Marie.

Great service, friendly staff and clean facility! Easy to get any vehicle serviced when I wanted to and get our quickly when the service was completed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good service

By angeloalpala on 10/2/2019 at 12:55 AM.

Customer service is very good but for an oil change I had to wait 2 hours arrived at 12pm and my car was ready at 1:50pm.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Not a pleasure

By Mick on 9/18/2019 at 1:47 AM.

I talked with sales for 3 days, did the application on the phone on day 1. Drove 1 hour and 38 minutes bro get my new used vehicle. Upon my arrival I learned there's another salesperson I'll be dealing with. When doing the paper work this truck is now $3000 dollars more than the price it shows on their website...$1000 cleaning fee, $400 for a license plate. I brought my plate with me. I still wanted this vehicle. Just to find out I can't get it and have to get newer vehicle. I made certainly clear I didn't want to drive 1 hour 38 minutes each way if there was any doubt at all I wouldn't be coming back with out that truck... Well my friend and I drove back with out my vehicle. Thank you for wasting my time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By mechen on 9/30/2019 at 10:55 PM.

Every time I go the staff is always very friendly and courteous. They take care of my car and always let me know what is needed.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful experience

By Justin on 9/24/2019 at 2:53 PM.

Awful experience. We bought a 2014 Mini. We did not realize until we got home the sound system was not working. We were told to take it to a Mini dealer in Orlando and get it fixed under warranty. The car was out of warranty. So after much hassle, they found an old, used amplifier and installed it. The sound worked, but as a result of the amplifier not being the correct one and the installation being incorrect, the battery kept going flat. The car was useless. They had zip tied it onto an old piece of foam and not grounded it. It should have been mounted on a purpose built holder. After I took it back to them again, they said they were not prepared to fix their mistakes as the sound was working, which in fairness it does, when I charge the battery every single night! If you are considering buying from them, my advice to you is go another dealer that has decent morals - unlike Jenkins. You will probably find what you are looking for cheaper as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Egackr on 9/23/2019 at 7:05 PM.

Worked with JR on a new Mirage purchase he was a great knowledgeable salesman would recommend him to anyone A+ dealer for my second Mitsubishi purchase Thanks Jenkins

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprisingly courteous experience

By Susan on 9/20/2019 at 4:26 PM. Helped by Marie Breslin, Misael Fuentas.

From the first call to set up an appointment to the return of my vehicle, every contact I had was a pleasure. For the first time in an awfully long time it was not a trial to deal with a dealership but a fast, friendly and helpful day. I look forward to the future with this fine group.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change Review

By andydruding on 9/19/2019 at 4:46 PM. Helped by don't remember their names.

Excellent all around...great service adviser....service done quickly....loved the vacuum & car wash too...scheduled my next visit too, also purchased touch up paint

I would recommend this dealer.