Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experience

By Wnr0001 on 7/10/2018 at 10:18 PM. Helped by Scott Register, Patrick Chadderdon.

Jerry Damson Acura are crooks and do not know what they are doing. The “financial manager” and the salesmen are clueless on what they are doing. We specifically told them on four different occasions that instead of using the money that was left from the trade in value to put as a down payment that we wanted it as a check sent to us. After the trade in layoff was made we were “suppose” to get a check. We called numerous times and they said they would be cutting us a check. The day we were suppose to get the check they “magically” decided that we never made this deal. They said it was our fault for not catching this before our first car payment even though we told them NUMEROUS times what we wanted. Due to their lack of communication we lost $3,000. Do not go here if you are looking for good customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I drive from Nashville TN to Huntsville

By L. Gray on 7/11/2017 at 7:36 PM. Helped by Roma Sosyrev.

The service at this dealership is phenomenal. I drive from Nashville TN to this dealership to have my vehicle serviced and worked on. Roma Scosyrev is the most professional and informative service agent, I have ever worked with. The work is always done correctly and completely guaranteed. My vehicle is in tip top shape, because of this dealerships service department. I would recommend any and everyone if they want a place where customer service is #1 take the vehicle here. Ask for Mr. Roma Socsyrev. He will make sure that your vehicle is the best it can be.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Bsutton on 9/17/2016 at 5:18 PM. Helped by NA.

My husband And I are in the search for a new vehicle. As we were looking at a used vehicle we were approached by a rude man that worked for the dealership that opened the door to the car we were looking at with an attitude of "can I help you?" Pretty much saying that why are you in the vehicle. Little do they think that we could have potentially bought that vehicle. Unless you enjoy rude employees, I would not recommend them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buying experience

By bk122953 on 9/3/2016 at 5:50 PM. Helped by Lu Izquierdo and Zack Emami.

Lu Izquierdo was fantastic. He explained all vehicles features and volunteered to help after my vehicle purchase. Zack (sales manager) was great as well. Great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great

By zdperkins on 8/27/2016 at 8:16 PM. Helped by Chris Willingham.

Chris did a great job finding the right car for us. We love our new 2017 RDX. Service was nice, wait time was a little long but it all worked list for the best. Very clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was the calmest and nicest experience ever in purchasing.

By JdaLynne on 8/30/2016 at 4:23 PM. Helped by Jonathan Pierce.

Jonathan Pierce, our salesman, was the best and nicest person. He was very detailed in the process and he answered our every question, which made the experience even more wonderful. He didn't rush us to a decision but rather gave us some space to discuss on our own. I loved the whole experience, in fact, due to Jonathan's knowledge, willingness to help us understand, and ever present smile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

always super nice

By sadie w on 8/30/2016 at 12:21 PM. Helped by Lu Izquierdo.

They always try and help me out. Everyone is so friendly so just love going there. Would recommend to anyone looking for a new car or a used car. You can always depend on them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Tj1234 on 8/19/2016 at 8:33 PM. Helped by Kevin.

Kevin Creasy was very helpful and got the work done on time. He helped with the decision to get the work done and correct information.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New RDX Purchase

By amy on 8/16/2016 at 8:34 PM. Helped by Chris Willingham.

I am pleased with my new RDX. My purchase experience with Jerry Damson Acura was excellent, from start to finish. Chris is a very nice professional sale representatives, and very easy to work with. They are patient, caring and wants to be the best help they can be. Chris stayed very late, patiently gave me a very thorough demonstration and explanations regarding the operation features of the RDX. I give him and the manager Jaimes my highest recommendations. Follow-up: I have to revise my review today, 10 days after I bought the car. While I had a pleasant experience at the time I bought the car, I have to say that I was really a naive car shopper by trusting their words instead of asking them to write down the two options Chris agreed to add. It's late Saturday night, he told me that the service guys had left, I can bring the car back Monday to get the options installed. The following week, Chris texted me the schedule of the installation for the two options with the price $$ for one of them!!! What a shock! He said he NEVER agreed on that option. The car would be still at their parking lot if there were no agreement on those option!. After confronting with him a few times no solution, I realized that I have lost all the leverages the moment I bought the car. Lesson learned that never DEAL the car until it's equipped with all the promised, a written down agreement is a must!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase- August 2016

By rbl1964 on 8/12/2016 at 4:51 PM. Helped by Lu Izquierdo, Chris Willingham.

The sales representatives were knowledgeable and helpful. They provided useful information and were a pleasure to deal with. Demonstrated knowledge on technical issues and answered all questions honestly. The price was good compared to other similar vehicles in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin Creasey

By Janet32 on 8/3/2016 at 8:14 PM. Helped by Kevin Creasy.

Kevin is so very professional and always puts his customers needs at the top. I feel so comfortable when I leave my Acura in his hands. Janet Yu

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful service!

By cgshackelford on 7/30/2016 at 2:52 PM. Helped by Kevin.

The service here is wonderful! Staff are very knowledgeable and dedicated to providing quality customer service. Very good overall experience. Definitely impressed. I will be coming back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and Enjoyable

By ALRDX on 7/27/2016 at 3:18 AM. Helped by Luram Izquierdo, Rodger (in finance).

Lu Lzquierdo was a great person to work with at the dealership. He was very patient, even allowing us two test drives, and was always knowledgeable about the RDX features and info. He answered all of our questions. The price disclosures and discussions were honest and respectful. The process was low pressure and was conducted by Lu with an effort to make sure we were comfortable and involved. The paper work was happily minimal to get a working quote, and closing the deal was fast and efficient. After the sale, Lu was great and making sure the car would be set up as we needed for options, phones, seats, etc. He made our visit another successful and enjoyable deal with the Damson business. Rodger in Finance helped get us a great interest rate, and again the paper work was minimal, and the process was fast and courteous. Thanks again to all that help us during our visit.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service Dept is Excellent

By Repeat Customer on 7/27/2016 at 12:35 AM. Helped by Lu , Kevin.

Damson Acura has an excellent service department. I actually choose to drive further to this dealership because the dealership closest to me isn't as efficient and considerate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent services, great information and advices.

By matthe on 7/24/2016 at 2:14 AM. Helped by Mark Payne.

This dealership have the best deals, best prices in the region and salesmen are very candid and helpful. I have searched for several dealerships and Jerry Damson Acura has the best prices on used cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service..hi

By Greg on 7/20/2016 at 6:43 PM. Helped by Kevin.

I have only dealt with your service department. Kevin and staff have always exceeded my expectations. They keep you briefed as work progress and ensure you are made aware of unexpected repairs. Very courteous and professional!!6

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Acura

By newacura123 on 7/18/2016 at 10:45 PM. Helped by Mark Payne.

Recommend Jerry Damson Acura in Huntsville for new car purchase. See Mark Payne at Jerry Damson Acura in Huntsville for a new Acura car or SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New rdx

By Giggle12 on 7/13/2016 at 9:17 PM. Helped by Mark Payne.

So excited to drive to my new RDX. Couldn't have asked for a better dealer, mark Payne. Jerry damson was wonderful. Great experience so far:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Chaddy2423 on 7/14/2016 at 10:15 PM. Helped by Michael Cornelison.

Jerry Damson Acura's Service Department is awesome! They are knowledgable, friendly, and professionalism that one expects from a dealership. They kept me informed and gave excellent customer service! Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, worth the drive from Nashville!

By Tammie on 7/13/2016 at 3:08 PM. Helped by Lu Izquierdo, Chris, Kenny, Manager.

I drove from Nashville with my nephew to purchase a used car. From the moment we walked in the door we were treated great by all the staff! Our salesman was Lu Izquierdo. He was with another client, but we were taken immediately to the cars we had called about by Chris who took us on a test drive until Lu could join us. When Lu joined us he gave us information on the 2 cars we were interested in, as well as taking us on another test drive with the second car. He was very knowledgeable and an easy communicator. We all felt an instant rapport with him. We had just been to a different dealer the day before and it had been a three ring circus atmosphere,with high pressure salesman who didn't listen. It was so refreshing to be in a professional, caring atmosphere. I highly recommend this dealership if you want a great experience in purchasing a car. I also recommend Lu Izquierdo,who has an outstanding attitude, and who listens to the client. He delivered 100% for us! Made it worth the trip from Nashville to Huntsville! 5 Stars!!

I would recommend this dealer.