Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service from service manager Bob

By NoMindNoMatt on 9/12/2019 at 8:05 PM. Helped by Bob.

If it was possible to give the service department, especially the service manager Bob, negative stars, I would. My mother bought a brand new Kia Sorento in 2015, and started having difficulties in July 2018 with the vehicle being dead after sitting for several days. She had taken the vehicle in several times over the course of the last year, and was told they needed to replace the battery. So she paid to do so. She continued to have the problem, and has taken it in to the dealership five times, each time being told they couldn't find the problem. On the most recent time, she had the dead vehicle towed to Jerry Smith KIA in Burlington, WA. On a Monday, they were able to start the vehicle. Two days later, with the car on the lot, it was completely dead. Apparently, Bob and his team couldn't find any issues, despite having recreated the problem, and told my mother that she "probably left something on." Then told her she would have to pay nearly $400 to pick up her vehicle. She is a retiree on a fixed income, and asked why she was being charged. Bob just told her that she had to pay. When she brought up the fact that he replicated the problem, he blew her off. She called Kia corporate, and they apologized for his rude behavior and said they would call the dealership so she could pick up her car without charge. When she called to pick up her car, Bob again told her she'd have to pay, was rude and belligerent, and told her she was stealing from his technician. Finally, after restating what Kia corporate had told her, he angrily said he wouldn't charge her, and then before he cut off the call, he told her that he would make sure that, even if something was covered under warranty, he would make sure that she was charged. His horrendous service, disgusting attitude, and ghastly treatment of my mother is a terrible representation of Kia and the service they are supposed to be known for. Bob should not be employed by this company, or in any customer facing role. As long as he is there, people be warned, do not take your vehicle to this dealership for service. As long as this dealership tolerates his presence, I would caution you to purchase your vehicles elsewhere as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim was a great salesman to do buisness with.No pressure...

By dkaestner on 3/24/2013 at 3:21 AM. Helped by tim dagosta.

Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

We have been buying vehicles for over 20 years and we do...

By ToughFarmChick on 7/8/2012 at 5:16 AM. Helped by Corey Moore.

We have been buying vehicles for over 20 years and we do our homework before shopping. We knew the trade-in range for our Kia before heading out and we knew the price range we were shopping in. We called the dealership before leaving home and the salesman my husband had spoken to 3 days prior was not due in until "Later", no specific time given when asked. We went ahead and left home to look at vehicles. When we arrived at this dealership we were greeted outside by Corey. We talked about what we were looking for and trading in. Immediately he asked "If we come to an agreement on numbers today, will you commit to closing the deal today?". He asked this several times over the next few minutes. We looked at several models of Kias, base features as well as fully loaded. When it came time for the test drive, I found it interesting that Corey "had" to drive the vehicle off the lot himself. That was not the way it worked when we test-drove my first Kia. Corey drove for a bit then pulled to a wide shoulder to change seats with me. I drove for a few minutes then turned around to head for the freeway as I needed to see how the car would handle merging at 60-70 MPH. Corey seemed befuddled as to why I needed to know this. When we arrived back at the dealership we were again asked if we would "close the deal today if the numbers were right". This came after it was mentioned that we had an appointment in Bellingham later in the day. So we went inside to "The Desk", filled out some basic contact information, gave our registration to Corey to do some research on our trade-in. We walked a block away and visited a friend at her business, which we told Corey where we were going and we would be back shortly to give him time to get some numbers together. As we promised, we returned in about 30 minutes to find that nothing had been attended to. when asked for numbers and such, Corey stated, "How can I work a deal when the customers are not here to work with?" I thought that if he needed us there he should have said so. So inside we go, again, and yup, NOTHING had been done. Not even a trade-in search on our car. Corey handed us the "price sheet" with the MSRP numbers on it. In all the years we have been buying cars we have NEVER paid either of the sticker prices on a vehicle. When my husband advised Corey that they were going to have to come down a ways on the price and to not bother playing the back and forth game but to just give us a bottom line number, Corey rudely informed my husband that he had been selling cars for many years and there was he has an order to the sales process that he will be following. My husband again asked for the bottom line. Corey left to go to the sales managers office. When he returned, we were presented with a very low figure for our trade-in. Like $2000 lower than Kelley Blue Book online! When we pointed out that our vehicle booked out online between $10,000 and $11,500 and that we have the maintenance records to back it up, Corey informed us that the sales manager wanted to take it for a drive to check it out. I handed over my key. After Corey took the key to the sales manager's office and sat down, my husband went outside to wait for them as he was going to accompany them on the test-drive. After 8 minutes of sitting in the sales amnagers office, Corey came back to the desk I was sitting at and informed me that they had called the Bellingham Kia dealership to confer and confirm the trade-in value of our car. He was pleased to point out that he and his sales manager were right and asked if we were interested in completing the deal today. I wrote down my husbands cell phone number (our home number was on the basic info sheet he had me complete earlier)and name and asked him to call when they were ready to actually negotiate a deal and to return my key. My key was casually tossed across the desk and I grabbed it before it slid off the desk to the floor, I was informed that they would not be calling us to negotiate astheir price had been given to us. I said goodbye and walked out. I explained the gist of my conversation with my husband as we left the dealership. After lunch we proceeded to another dealership in Bellingham, NOT Kia, where we purchased a gorgeous 2012 model SUV which by the way, was more than the Kia we test-drove, better equipped and a V-6 not a V-4 engine. Why did we agree to this vehicle? Customer service and respect shown to the customer. Period!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

This was the absolute worst car shopping experience of my...

By cwgreen on 4/19/2012 at 5:10 PM. Helped by David & Mark.

This was the absolute worst car shopping experience of my entire life. The sales person, David, attempted to put us in a bidding war against another customer. When I asked for a manager, he said there wasn't one there, however when I spoke to the manager the next day he said he was there and aware of the situation. I asked him if he knew about this situation how come he didn't address it, he had really no answer. He was less then helpful himself. I will never recommend this dealership to anybody. Just horrible.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Went to dealership to buy a new/gently used Kia. ...

By DonnaB2011 on 11/15/2011 at 5:26 AM. Helped by Steve Cleaver; sales manager "Bob".

Went to dealership to buy a new/gently used Kia. Eventually found a 2009 Borrego, liked it, and started to negotiate. Even though already had pre-approval from credit union for the cost of vehicle, this "dealing" process went on for about 2 hours. Finally went in to sign paperwork, and they were frustrated they had to change to my pre-approved credit union for financing (and it was cheaper). They spelled our names wrong (my husband's first name too), so once we were finally through all that, we were exhausted. The next morning, I checked KBB and found that the value was $6,000 LESS than what we were charged, and when looking at several dealerships that post their prices, they were all at/near the KBB. I called our salesman who told me there was nothing he could do. The next business day I called the sales manager who was quite rude, told me that they gave me more than needed on my trade in (they gave me $2800 total on my paid off trade) and that since they are allowed to charge up to 120% over KBB, that they are only over by 114%, so they feel they've done nothing wrong. I am outraged, and will continue to pursue this until I'm satisfied. I will NEVER recommend this dealership to anyone!!

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

I actually give this dealership 0 stars....but I couldn't...

By Jamiesc82 on 10/2/2011 at 1:24 AM. Helped by Earl and Jeremy.

I actually give this dealership 0 stars....but I couldn't do that option. I recently bought a new vehicle from Smith Kia and was told I would get $15,400 for my trade in value. Well, when I got home, I was looking over my paperwork and they had only given me $13,620 for my trade in and so I went up there to talk to them about it and they wouldn't do anything for me. They even denied offering me $15,400 for my trade in, even though it was right there on the paper. I pointed it out and they were like "oh....uh.....that was when we were dealing with the other car." Yeah...ok.....why would you offer anyone that for one car and not another that is more expensive. That makes NO sense. I guess a young girl like me can't trust anybody these days.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

CAME IN TO BUY USED CAR STOCK #K9113A SALESMAN WENT IN...

By gene23cooper on 8/30/2009 at 4:01 PM. Helped by used car salesman.

CAME IN TO BUY USED CAR STOCK #K9113A SALESMAN WENT IN STORE TO GET PRICE CAUSE HE DID NOT KNOW WHAT IT WAS. CAME OUT AND SAID CAR WAS ON SALE AT $11,999.00,WE TURNED AROUND AND LEFT, WENT OVER TO PACIFIC COAST AND LEFT WITH NEW USED CAR THIS WAS ON 08-21-2009, THERE AFFORDABLE USED CAR PRICE WAS OUT OF REASON ON 08-21-2009. LOOKED IN AUTO MARKET ON 08-26-2009 STOCK # K9113A WAS PRICED AT $8649.00. IN 5 DAYS STOCK# K9113A DROPPED $3350.00. JERRY SMITH AND BURLINGTON WA. SALESMAN ARE NOT THE KIND OF PEOPLE I WOULD SEND ANY BODY LOOKING FOR NEW OR USED VEHICLES TO.THERE IS NO EXCUSE FOR THIS KIND OF PRICE GOUGING. THIS ALL TOOK PLACE AT THE JERRY SMITH KIA IN BURLINGTON, WA. THE CAR IN MENTION WAS A 2004 SUZUKI GRAND VITARA 4X4.

I would not recommend this dealer.