Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good and fast work on my car

By Phil2242 on 6/23/2018 at 6:30 AM. Helped by Carlos.

Carlos was attentive to my needs got me the part that was needed to fix the car and got it fixed in a timely matter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente servicio

By asencio.z81 on 6/22/2018 at 8:36 PM. Helped by Carlos Batista.

Excelente la atención por parte de Sr. Carlos Batista ojalá todos trabajaran con ese ímpetu y generosidad en la que te trata al llegar a la parte de servicio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Vibration

By markpcso on 6/22/2018 at 6:43 PM. Helped by Alex Perez.... He's awesome!!!.

Brought my '12 JK in for a vibration. Alex Perez helped me out right from the beginning, answered any questions and was very helpful. Outstanding Service! I've dealt with Alex on a few occasions when bringing my jeep in for service and will now only deal with him. My Jeep has a bent axle shaft so Alex provided me with the information I needed to make a sound decision on what I need to do next to fix the issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, simple, worked with me

By DAVIDWEEKS256 on 6/22/2018 at 5:32 PM. Helped by Billy, Jorge Diaz.

I've been getting my old vehicle serviced here for years, so I came here for my new vehicle. Billy my salesperson worked with my less than stellar credit, and got me into a car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By TriBecs on 6/22/2018 at 12:24 PM. Helped by Tracy Korfias.

My 2014 grand Cherokee was having issues with the Uconnect system. Every so often when I started my car the screen would remain black for a few minutes which affected my air-conditioning, navigation, Bluetooth, radio and more. The dealer I bought my vehicle from suggested I take it in to my local Jeep dealer, Jerry Ulm, for the latest update to the system. Tracy Korfias was the service advisor we were assigned to. We dropped off the vehicle for the update and a handful of other little things we wanted done prior to an upcoming road trip. When we went to pick up the vehicle that afternoon Tracy had bad news for us… When trying to do the update on the Uconnect system, the entire thing crashed. I left Jerry Ulm with no radio and a promise from Tracy that she would help find a solution other than having to replace the entire system. I didn’t hold my breath. The next morning I went to start my car and the battery was dead. Assuming a correlation my vehicle went back to Tracy for the day. Meantime I called the dealership where I bought the car and was told a whole new system was probably my only option. They we’re nice enough to get me quotes from an after market provider ... $960! Meantime Tracy would not give up! She called Chrysler. She talked to multiple places. She searched other aftermarket solutions. And she insisted one service tech see my vehicle. Hours later I got a call from Tracy that everything was fixed!! Everything! Turned out the crash had caused a backend issue where even though my car was off the radio was still on which led to the battery drain. And the service tech had removed the entire system and was able to override whatever had caused the system crash and got the update to take! My radio isn’t perfect. I will likely need a new Uconnect at some point. But Tracy never gave up on ensuring she found a solution that would provide me more time and a comfortable trip. Tracy Korfias is a rare gem. The service she provided was above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service from Ron Weiner & Nate Bryson

By amanda.chance on 6/22/2018 at 12:13 PM. Helped by Ron Weiner & Nate Bryson.

Both Ron Weiner & Nate Bryson provided excellent service, were very helpful in explaining and showing me the issues. They went above and beyond!! Greatly appreciated and will request them in the future as well as recommended them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stress and a great experience

By JACK353 on 6/21/2018 at 9:18 PM. Helped by Sooney.

Soney was a great dealer to deal with. I pulled up and he came out and greeted me . Very friendly, helpful and a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service work

By RAMTRON on 6/21/2018 at 7:52 PM. Helped by Ron Weiner.

Ron Weiner does an amazing job! He will actually follow up with you and keep you updated on your vehicles status and give any honest timeline.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick response to.my problem resolved to my satisfaction .

By DANIEL.UNVERZAGT on 6/21/2018 at 7:04 PM. Helped by Alex services my 300 tire.professionally. relaxed my tire. Very satisfied with his treatment of me..

Service was provided in a professional manner. Work. To be done was discussed with me. The cost was estimated. The time to acquire a replacement tire was given. Permission to do the work was given. I left the fa. Facility and plans were made to contact me upon completion of the work. All was done. Job well done.

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Still broken

By Captjsnapcast on 6/21/2018 at 6:29 PM. Helped by Carlos Batista.

Have a brand new truck that since new have had issues with the AUX port, first it was only putting sound out of the passenger side, then stopped working all completely. Brought it in for a service (oil,fuel filters, tire rotation) and had it looked at, they didnt have the part in stock. Made appt, they were ready for me, 1 hour and 45 mins later, they said it was fixed and " sounded great"... Got in the truck to leave....it was not fixed. Still only coning out of the passenger side, I do not think they tested it at all. If they had it would have been apparent. Need to make another appt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic and fun

By daltonsarnold on 6/21/2018 at 6:02 PM. Helped by Jordi Prat.

Jordi Prat made the entire worthwhile! He genuinely expresses himself and the vehicle in question and made us feel nothing but happy and informed! Stand up sales wise as well as when it comes to personal interaction! We are definitely going to return for our next vehicle! Thanks again Jordi and jerry Ulm!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Fast and well done!

By marin.famly on 6/21/2018 at 11:59 AM.

Jim the advisor was courteous and helped to solve the problem my minivan had. My car was supposed to stay but in the end it was just a bad battery so it was finished just a couple of hours later.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and maintenance

By sanchezo2319 on 6/21/2018 at 1:21 AM. Helped by Richard.

I went in for a service on my diesel truck, Richard pointed out maintenance that should be performed at my mileage and quoted me a fair price. However, what has impressed me the most is the attention that was shown to me. We communicated through phone and text through the entire process, we agreed on price and when I came in for pickup there were no surprises, I simply handed my card to the cashier and in less than a minute I was in my vehicle driving home. I truly am impressed. Thanks Richard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Internet sales, purchased ML 350 Mercedes

By TIMLOOMIS53 on 6/20/2018 at 11:49 PM. Helped by Kyle and Brandon..

Internet sales team. GREAT job right down to finance. Kyle, Brandon, and finance helpful, professional and delivered on price and detail. I highky ecommend dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By RAIZARN on 6/20/2018 at 11:48 PM. Helped by Mike Shuman.

I change my car every 2-3 yrs and I have never been treat like this before. Mike Shuman is amazing! So anttentive and caring. He worked and worked until he was able to get the monthly payment I wanted. So professional!!! And have so many good techiniques and knowledges about the cars he is selling!!!! Amazing service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By RAGORDONJR on 6/20/2018 at 10:34 PM.

Great professional honest service. Always a pleasure to have my service performed here . Thank you for all your hard work. Greatly appreciate all you do

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good....took a little longer than usual but that happen

By EARLGARCIA on 6/20/2018 at 9:46 PM.

Your 3 oil changes for $60 is great. Also like the extended hours. Overall, second best service department I have worked w .oh th (behind Ed Morse Cadillac).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great seevice, great salesteam

By RYANGASTAMPA on 6/20/2018 at 9:11 PM.

sales team, service and also finance department was great. I got my new car in couple hours. All employees were good. Sales manager, finace guy from colombian, he was great. Thank you everybody.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By RUTHJDELGADO on 6/20/2018 at 9:09 PM. Helped by Richard.

The service guys are awesome! Richard helped me on this visit and he was friendly and quick! He explained everything in detail and set proper expectations for my next visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new Car

By DELGADO.DANIEL64 on 6/20/2018 at 9:09 PM. Helped by Jerry, Jorge and Carlo.

It was my second purchase with this dealership and both times went above and beyond to ensure I was happy! Great job Jerry! Keep it up Jerry Ulms!!

I would recommend this dealer.