Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Group

By ANGELA R HUBBARD on 2/21/2018 at 7:21 PM.

Everything and everybody, especially Jordon, were great. The service was good. The whole process was a good experience for me. Annie was great. She made sure evetything was in place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By JEFFERY MYER on 2/15/2018 at 11:37 PM.

Thanks to Kathy who reached out to me and help me through process of getting started and letting Nate take over whobunderstood what i was looking for. This team is very Knowledgeable, Courtesy and Professional's throughout the whole process. Kyle in finance very professional explained the whole process made it less stressful. Very pleased with the friendly staff at the dealership. Painless is the right word when dealing with them all. Would recommend to all my friends go to Jim Bulter Kia the home of the friendly professional's !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this place

By Shona7575 on 2/15/2018 at 10:54 PM.

Jim Bulter Kia is a great great dealership. This company went above and beyond to make sure I was taking care of til my car was shipped in. Kyle Robinson, Nate Thomas, and Nate Brown you guys ROCK!! I know for sure that no other dealership would have taking care of me like u did.. I really appreciate everything you guys did for me.. I will strongly recommend customers to you...I'm loving my 2017 Kia Optima

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By Cheryl M. on 1/24/2018 at 4:48 PM. Helped by The associate's name is Lawrence and he is brand new. He was awesome! I highly recommend Lawrence..

I am really happy with Jim Butler Kia. The associate who helped me find the best vehicle went the extra mile. The finance manager spent a lot of time looking for the best financing. My credit is not great due to medical bills. Finally, I love the Optima. A coworker whose husband is an engineer said these are really well made cars for a reasonable price. His boss, also an engineer, said the same thing and bought Kias for his entire family and he makes enough money to buy whatever brand he wants. I like the all around air bags. I need reliability because my husband has terminal cancer and I drive to the City to work every day. I feel safe and very happy. No complaints here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience i have had at a Dealership.

By Duce_13 on 1/2/2018 at 4:31 AM.

From the moment i walk in everyone there greets you to make sure you get the attention you need. Nate Thomas was my salesperson and made my experience of buying a new car a complete joy. He answered all my questions i had during the process and put my mind at ease about my purchase. He has also remained available after the sale to take care of any other needs i may have. This is the most complete service i have had to date.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very honest dealings. Up front with info.

By Pat"ssoul on 12/26/2017 at 10:09 PM.

I purchased from this dealership prior and have had a great experience previously. Before, during and after sale. Also very great service department. Very friendly staff.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent care!!

By Tmichele4 on 12/22/2017 at 2:38 PM.

Nate my salesman who helped me buy my 2013 Chevy Equinox was not only exlraordinarily helpful but very understanding.explaining great service,and a friendly environments. Everyone is professional and courteous worked diligently. Exhibited

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith (service mgr) is the Best Ever!!

By Bubba on 12/21/2017 at 10:28 PM. Helped by Keith!! Service manager!!!.

I have to tell you that this dealership's service is top notch! They are all pleasant individuals for sure. Just know that Keith is the best at taking care of his customers. Of which, I am one. He makes me feel like I am important and treats me like everyone wants to be treated. With respect. Respect for me personally but most of all respect for my time. Please give him a raise to make sure he stays with you. (No he did not pay me to say this...he has no idea I am doing this) David Cloud

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great servive

By happpy-Jack on 12/19/2017 at 9:56 PM.

I was greeted by John Williams Jr. as soon as I walked into the dealership. He made the entire experience comfortable and quick. He listen and gave me just what I asked for and more. I left with a loner while they finished getting my car ready. John drove my new Kia Sorento out to my house and showed me how the features worked . I was very-pleased by the professionalism and friendliness of John and all the staff that I met in this process. I like my new car. Thanks much--Jack

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Nate Thomas was great what a joy!

By Thomas Allison on 12/18/2017 at 2:12 PM.

The Finance man was very knowledgeable enjoyed the process and all the sales folks were good,butt Nate took the bull by the horns got it done.thanks to all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ON TOP OF THE WORLD!!!!!!!!!!!!!!!

By HLS on 12/14/2017 at 3:46 PM. Helped by Ted Read.

This is my first brand new car, my first Kia and the first time I have leased a vehicle. I was so nervous about the leasing program and was uncertain if this was the right time for me to make this big of a commitment. When I got to Jim Butler Kia in Chesterfield and had a seat to speak with Jim Douglas my nerves were immediately set at ease. He is the most personable, uplifting and upfront sales person I have EVER had the pleasure of dealing with and he made this transition the MOST positive experience I have ever had. He makes you feel like you are a friend that he has known forever and he never once pressured me into anything (like most salesmen do). He was patient with me throughout 10,000 questions and never made me feel like I was a bother and for me that is worth its weight in gold. I will most definitely be spreading the word about Jim as well as the entire staff at Jim Butler Kia in Chesterfield. They are the most positive, happy and accommodating team and they work magic together. Its a beautiful thing that you must experience for yourself if you are in the market for a new or used vehicle. I promise you wont be disappointed!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most enjoyable car dealership experience!

By aakande on 12/13/2017 at 3:30 PM.

Nate and Justin went above and beyond to make my experience getting my first car memorable. They were accommodating in answering all questions and made the process simple and stress-free as possible. Nate...what a guy! So much energy and enthusiasm; he is a star in delivering exceptional customer service..it was a pleasure working with him. Justin went the extra mile when it came to my financial needs. He put together the most affordable option for me... I'm so appreciative!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales staff and service department

By Judy slavin on 12/12/2017 at 9:35 AM.

Nate Thomas, sales person, was truly a joy to deal with. Never had so much fun buying a car. The service department is unsurpassed. There is none better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not your typical car dealership experience-

By Rsmv2125 on 12/6/2017 at 6:39 AM. Helped by One more thing- I got Justin's favorite fishing spot. Priceless..

I saw a car online, called the dealership on a Saturday and spoke with John Williams. On Monday I drove it home. That beautiful KIA blue, turbocharged, navigation; Loaded. Just what I was looking for. John was friendly and professional. He answered all my questions and I drove the car without waiting. Everyone there did what they said they would do. I got more for my trade in than I thought I would. No pressure. No surprise fees or nonsense. Just personalized service. The only surprise was that I got more than I expected: A lifetime warranty on the engine & drivetrain, including the turbocharger. Included. Not from Kia. From this dealership. (I have been in other dealerships who offered that as an expensive add on.) I would highly recommend this dealership to anyone. Ask for John Williams.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys go above and beyond

By Michael2525 on 11/30/2017 at 3:07 PM.

I worked with Jordan on the sales side and Justin in finance. Both did a great job answering all of my questions and making this a great experience. Jordan was very knowledgeable of the car I picked out and did a great job of talking me through the features. When I stopped in two days later with more questions, Jordan wasn't in yet. So Don Wright stepped up and helped me as if I had purchased the car from him. He walked me through more questions I had on the electronics, and when I was done he helped me get the car in for a quick car wash. These guys really do go above and beyond to make a normally stressful experience a very pleasant one. I will be recommending them to my friends and family and hope to do more business with them down the road. Great job guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By Vickers30 on 11/29/2017 at 3:48 PM.

I worked with Nate Thomas and he was great! Everything was so simple and convenient! Would highly recommend his service and will work with him in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I couldn't have asked for better.

By Joshua M McEwan on 11/24/2017 at 11:49 PM. Helped by Kyle in Finance (Not sure if it is Kyle Robinson).

I worked with Nate Thomas and Kyle (Finance Manager). I recently filed bankruptcy, When I say recently, I filed 2 weeks ago. My car was absolutely falling apart so I went to Jim Butler Kia in Chesterfield and Nate and Kyle gave me my options. What impressed me the most is they didn't give me a sales pitch. They didn't sell me hopes. They told me straight forward what I am looking at and laid it all on the table for me. Nate worked extensively to get me into a vehicle I wanted. Mind you, it wasn't what I came in for. I came in for a vehicle that was way out of my range. I did on the other hand get an amazing vehicle that I am very happy with. TOP IT OFF, I received a call this morning from Kyle. He continued to work with the bank even after I bought the vehicle. I am going back in today to resign some paperwork because Kyle was able to get the Payments and Interest even lower. That is dedication. Nate and Kyle had the sale. There was no reason to continue to work on everything but they did. I would recommend Nate to anyone that is looking for a vehicle. He doesn't BS you and he will go the extra mile to get you into a vehicle that you want!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Leasing my third Kia Sorento (2018 SLX)

By Kenneth R. Ray on 11/9/2017 at 10:13 PM. Helped by I don't remember the two service mangers' name that I have worked with on my previous Kia SUVs, but they provided good customer service..

My lease on my 2015 Kia was about to expire. I needed a replacement. I looked at other choices but came back to Kia to lease a new SUV with the features I wanted for a price that I could afford. This is my third Kia Sorento SLX. All have been leased from Jim Butler and the second one that I worked with Don Wright as the salesperson.. I have been pleased with my Kia SUVs, Jim Butler, and Don Wright. They are friendly and provide good customer service. Don also did a good job of explaining the new features on my 2018 Kia. Don also was patient with me in my decision making process, which I really appreciated. If he had pressured me to make a decision, I most likely would have gone with a different brand or dealer. Don wanted it to be a win-win for Kia and me as his customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent in every respect

By Ed Gallagherr on 11/9/2017 at 2:53 PM.

In my 7 plus decades I've purchased a lot of cars from a lot of dealerships. This was the best experience of all. This dealership understands customer service and they practice it with enthusiasm. Jordan Kuiper, our sales and leasing expert was outstanding and I will recommend him and Jim Butler Kia to all who ask.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier

By Deanna M. on 11/9/2017 at 4:27 AM.

I couldn't be happier with my experience at Jim Butler Kia. This is my 3rd car purchase from them. John listened to what I was looking for and helped me find the perfect car for all my wants and needs. I will definitely go back to John for our next car buying experience.

I would recommend this dealer.