Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Collision repair

By Nancy (Bills daughter) on 8/11/2019 at 3:50 PM. Helped by Don - Body ship manager..

The collision shop personnel at Jim Causley were exceptional. The manager went above and beyond what was required to help my 87 year old father with the collision repairs to his brand new 2019 Canyon truck. He only had it 3 weeks prior to the first accident he had since he began driving. He was very upset and everything went smoothly. The repairs are perfect. Please send our regards to your personnel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service!

By Chester Jackson on 8/11/2019 at 2:26 PM. Helped by Jerry Bac.

Dealership and salesperson Jerry Bac helped me through the buying process, even though I was not sure what I wanted and asked a lot of questions and drove a few different vehicles. He was very patient, straight forward and honest. You couldn't ask for a better salesperson and dealership. Kept all their promises throughout the buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Willard Shell did a great job

By lovemybuick on 7/24/2019 at 3:17 PM. Helped by Willard Shell.

Had a car ready for me to test drive when I got there Drove the vehicle, liked it, leased the vehicle. Everyone was very knowledgeable and courteous, Thanks, Ron Campbell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By zencar on 7/8/2019 at 4:39 PM. Helped by Willard Shell, Dave Herbert.

I travel over 200 mile to buy my cars. I only go to this dealership! Willard Shell & Dave Herbert are the best. Best experience yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance plan

By Causley21985 on 7/4/2019 at 11:52 AM. Helped by Write up guy.

Purchased maintenance plan and dealership has performed to my expectations, thanks. Have purchased or leased numerous vehicles and have always been very happy with the dealership and it’s employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By alyssakramer on 6/30/2019 at 11:55 PM. Helped by Brain.

Great dealership, great salesman, great customer service. Super fast and very reliable. Would definitely recommend to friends and family. The Clinton Township location is awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceptional service

By Ida Los on 6/30/2019 at 4:48 AM. Helped by TIM HERMZ.

Very clean and friendly place to do business. The service staff is very respectful and cordial. I would recommend the dealership Jim Causley Buick GMC to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people Great dealership

By Bryan EJ on 6/28/2019 at 3:35 PM. Helped by Tammy Deschutter.

Tammy did a great job, everything was just how she said it was. On time and ready. Driving 4 hours to get to the dealership and everything being ready when I got there, saved a bunch of time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick, Easy and Friendly

By Happy on 6/24/2019 at 10:32 PM. Helped by John Shell.

Thank you John for a very pleasant shopping experience for my new car. You know what I like and made sure you had the right car for me. Took my old car back and picked up the new one. As simple as that! My new car is beautiful and has all the bells and whistles I like. And I love the maintenance this dealership gives. Thanks again! Valerie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly

By SandiC on 6/24/2019 at 2:46 PM. Helped by Eric D'Olivo.

Eric D was great to work with. He was friendly and I felt like he was knew his info and there was no run around. We love our new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership ever

By b_shefferly on 6/23/2019 at 1:01 PM. Helped by Andrew.

Andrew is a fantastic salesman he took his time and work the deal so we would lease the 2019 Terrain. Great dealership and staff a fantastic place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out standing salesman ship

By Durb on 6/22/2019 at 2:53 PM. Helped by Ed Daly.

Attention and courteous service provided by Ed Daly was exceptional. He was informative in every aspect of the “deal”. His explanation of not only the terms and aspect of the lease but the detail he provided me in selection a vehicle was extremely helpful. A class salesman in every way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Linda on 6/18/2019 at 8:12 PM. Helped by John Shell.

We had a great experience with the salesperson and the dealership. We enjoyed working with John. We love our new Terrain. We will come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Shelf Customer Consideration

By Docbeeb on 6/11/2019 at 3:16 PM. Helped by Tammy, Tim L.

If you are looking for a quality dealership that is interested in Customer Service and Support from purchasing, through maintenance, this is the one. The people here are honest, trustworthy and go above and beyond expectations to ensure your satisfaction. We have been purchasing and servicing our family fleet here for 20 years. They understand our needs, and make purchasing and servicing economical, affordable and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Pattiann on 5/25/2019 at 2:47 PM. Helped by John Shell.

John Shell was outstanding I would highly recommend him to any one looking to buy/lease. I had my car picked out in less than an hour and delivered to me in 24 hrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Willard Shell and the support staff were professional

By #Enclave4me2 on 5/16/2019 at 1:32 AM. Helped by Willard Shell.

I was extremely satisfied with my experience leasing a second Enclave from Willard Shell. The paperless contract was a first for me and It went very smooth and was a pleasant experience. I would not hesitate to deal with Willard in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By dwdrag1967 on 5/7/2019 at 6:05 PM. Helped by John Shell.

Ask for John Shell, takes care of you from A to Z. They had the closing documents available and processed everything in a reasonable amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

smooth experience

By Scott on 5/6/2019 at 11:16 AM. Helped by Jerry Bac.

Jerry Bac was outstanding. Professional, courteous, and a pleasure to work with. This is my 3rd lease deal with him and it won't be the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark William's is awesome!

By TeamJed on 5/4/2019 at 7:32 PM. Helped by Mark Williams.

Mark was pleasant, friendly and understanding to what we were looking for in a car for my son. This was probably one of the best, easiest car buying experiences I have had. I appreciate the no haggling and honest approach.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to deal with!

By CAyers on 4/29/2019 at 2:34 PM. Helped by Eric Henry.

Dealt with this dealerships for several cars with another salesman. First time dealing with Eric - he did a great job and took care of everything asked for.

I would recommend this dealer.