Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Awesome

By CSMSKID on 10/12/2017 at 5:23 PM. Helped by Ron Johnson, Jarrod Leis.

Without hesitation, we experienced the most professional, courteous staff that I have ever came into contact with when shopping for a new vehicle. From the minute I made contact with my sales agent Ron Johnson to finalizing finance with Jarrod Leis, I could not ask for better service. Jim Clark has a customer for life, and would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World class

By Mbstutz on 5/20/2017 at 3:53 PM. Helped by Willie T. And Ron Johnson..

Willie T. And Ron are the ultimate professionals who make it a genuine pleasure to do business at Jim Clark auto center. Would not go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best dealership. best sales people and mechanics.

By MAGA on 5/9/2017 at 12:27 PM. Helped by Uncle Dave and Ron..

I have purchased cars and trucks from this dealership for over forty years, I strayed a couple of times and regretted it. I found Jim Clark to have the best sales personnel and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Clark Auto very professional

By Ron8910 on 4/5/2017 at 3:24 PM. Helped by Danny Amidon.

I was very pleased with my dealings with the salesman and entire staff in all my dealings with Jim Clark Auto. Everyone was very honest, pleasant, helpful, and had a genuine interest in all my dealings with them in my purchase of a new vehicle. I will definitely inform my friends about Jim Clark Auto and will consider purchases in the future from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a vehicle!

By pauladinkel on 4/4/2017 at 7:57 AM. Helped by Rafael.

The sales staff were the best to work with! I also had repair work done on another vehicle and the service staff are great too!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Good sales team, poor service department

By fredcanfly on 7/13/2014 at 7:03 PM. Helped by Sherry, Danny.

Thought I was getting a great used vehicle! The sales consultant, Danny Armidon , walked me through their process of vehicle inspection for used, non-certified pre-owned vehicles. He stated that they had a 180 and some point inspection. If this had been true, I would not be having the issues I am currently having with the truck. My problem is not with the sales department. It is with the service department. Every time I bring my vehicle in there, some thing else crops up. Let me give you an example. I took my vehicle in there because it told me to service the charging system. This was 2 days after purchase. The technician told us not to worry about it because the alternator had not gotten the battery up to voltage. This was clearly untrue, but I could not get the department to work on it. I had to have it diagnosed by Firestone (which I paid for out of my pocket and the dealership will not reimburse) just for Jim Clark to admit that the alternator was bad and replace it (which they did free of charge). The starter also went out on the vehicle a week after we bought it. One of the seats that was supposed to fold down wouldn't. The door handle on the vehicle fell off. The air ride compressor died. The driver's side seat won't move, even though the service department diagnosed the problem and made me pay for a motor for it. The truck is currently sitting in my driveway, not able to start, making the clicking noises like the starter went out on it (after Jim Clark supposedly replaced it a couple of months ago.) The turn signal sometimes doesn't make the clicking sound when I turn it on (which I believe points to bigger problems), but the dealership won't even look at that. There was also water dripping from the information center at the top of the truck, but again, that's not an issue either. I have had this vehicle for about 4 months and it has been in the shop to be worked on 10 times. Tell me again about the inspection they do on all used vehicles? The service department can't seem to find the issue with the driver's seat not working, why trust them with anything else? The one bright spot there is Sherry, who sets up our appointments. She is bright and cheerful despite being clearly overwhelmed with work. Of course, if people are taking their cars back for the same issue over and over and over again, then that would explain why she's so busy. Jim Clark is friendly and a good place to buy a NEW vehicle (where the lemon laws protect you - and as long as you have a different dealership to take your vehicle to for maintenance). But I would never recommend anyone to get a USED vehicle there. Their service department is just too incompetent. I will be looking for somewhere else to take my lemon of a vehicle to get it fixed.

I would not recommend this dealer.