Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.2  
Friendliness
3.4  
Overall Experience
3.2  
Price
3.2  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Cesar Felix is an AMAZING salesman!

By Jaelo247 on 5/30/2018 at 4:55 AM. Helped by Cesar Felix, Charles Frisby.

I had an A+ experience at this dealership and it was all due to my salesman, Cesar Felix. I put off purchasing a vehicle for as long as I could simply because I didn’t want to deal with the stereotypical “car salesman” but Cesar was so accommodating and easy to work with from beginning to end. He was especially patient and worked really hard to find exactly what I was looking for. He said he would find me a car I liked and he delivered- I love my new Ford Explorer! I would definitely and without a doubt recommend him to my friends and family! Charlie also was very helpful and explained everything clearly during the finance piece. The only negative was the very long wait times during the negotiating and finance part when he had to defer to his manager but I don’t know how much of that was in his control. All in all, I’m pleased and want to thank Cesar and Charlie for a wonderful car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car was a breeze!!

By Rcote on 6/7/2017 at 1:16 PM. Helped by Joey, Randy.

Joey was an excellent salesperson...bought a Ford Explorer XLT....he kept me informed and made the whole experience very easy for me. I usually don't like the car buying ordeal but he made it very simple for me! Thanks Joey!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor quality is what you get at Jim click

By Mustang5oh on 6/1/2017 at 1:08 PM. Helped by Prince.

2014 Ford Focus have had there several times for transmission issues Four to be exact they replaced the clutch twice a transmission controller, well it is happening again Had it at another shop for routine oil change and mechanic happen to point out a couple of loose bolts on the transmission. Called the service department with the service writer who we had dealings with and have never got a return phone . Loose bolts are a Major safety concerns I would be ashamed of work like that. I guess clutches last longer when properly tightened even though it is some weird automatically controlled manual. Go somewhere else Jim click and homes Tuttle are the same dealer Phoenix has much better service departments

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent dealership

By dis on 4/23/2017 at 10:21 PM. Helped by Chris.

Sales people are a joke. Sales manager is incompetent to make a deal happen! Would not recommend buying anything from this dealership. Will never deal with any of these people again.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Sandy woodward, EXCELLENT!

By azbabemom on 3/31/2017 at 5:33 PM. Helped by Sandy Woodward, Jason ?.

the time I spent with Sandy was fun and informative. A very pleasant man. He put up with my stupid questions. I received a brand new Ford Escape. Very pleased with the whole experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Appointment failure

By Juan Tapia on 6/23/2016 at 9:08 PM. Helped by Victor,.

Had a 9am appointment was told it was going to be 2 hours. I Had been waiting 4 hours, nobody knew what was going on with the car. I Had to talk to 3 different persons to get an answer. They misplaced the paperwork for the service and told me they were starting on the service. It was going to take 2.5 hours longer last time I deal with this people, don't care if I have to pay more for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By RoadWarrior on 1/17/2016 at 6:29 PM. Helped by John Sanchez.

We purchased a new Ford Escape in December 2016. John Sanchez did a very thorough and professional job as our salesman. He even volunteered to bring the car to our home for my wife to test drive as she was not feeling well that day. John went through all the great features of the car with her, then took her for a test drive, which she loved. The next day John guided us smoothly through the finance, registration and new car orientation process. John keeps in touch to make sure all is well with our new Escape. The Jim Click Team, both Sales and Service, are great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatness.

By Dwebb88jr on 1/16/2016 at 11:32 PM. Helped by John Sanchez..

Bought my truck there last June. It was a great experience. John Sanchez researched multiple trucks for me and when one came in that I was looking for he called immediately. SOLD. Also I am in the military and Jim Click donated to our Christmas Party. The team there is very. I recommend then to everyone.

I would recommend this dealer.