Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible experience

By baby72302 on 8/28/2018 at 4:03 PM. Helped by Kimberly, Tyler and Christine.

I purchased a car at the TCC show this month from Kim and Tyler was my finance person. When I brought the car home that day I noticed several issues. When I told Kim and Tyler about all the issues I was assured all the issues would be corrected. When I arrived at the service department the next day I was given the run around twice! They kept my car for a week and Christine in the service department kept telling me all the issues would be addressed but she was having to go back and forth with the sales department. I was rarely updated throughout that week. I was continually told they were waiting on parts. Now here I am at the one week mark and I am told by Christine that she only fixed the one issue! Do NOT buy a car from these people. They will lie, hide and out right refuse to help in the end and worst of all they will completely ignore you. Worst experience ever! I will never recommend this dealership or company again!

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Upsales are their bottom line

By Disappointed on 3/20/2018 at 6:00 PM. Helped by Sales.

Every step of the way was an attempt to upsale me on something. I knew what I wanted and what I was looking for. I had my financing ready to go, with my own bank. But everyone from the dealer to finance and everyone in between, tried to sell me on more and more. I did end up buying the extended warranty, the "highest possible coverage" for the vehicle. Yet, still.... less than 2 months later, the car is in the shop needing multiple repairs that aren't covered. They sold me a lemon and lies. Unhappy to say the least!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tucson, Hyundai

By andreinagutierrez on 12/20/2017 at 5:18 PM. Helped by Derek Phelan.

I want to thank Derek Phelan and his team who worked extra hard to help start off my new year with a new vehicle. Out with the old in with the New! I'm very thankful🤗 Happy Holidays!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By elliezaraujo on 12/19/2017 at 5:23 PM. Helped by Chuck johnson.

The dealership did a great job chuck is awesome. I will return for all my vehicle needs in the future. What a great experience it was never felt any pressure to buy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ElfMan

By naturegirlaz_1 on 12/15/2017 at 5:21 PM. Helped by Julian and Jason.

I truly do like my new car, named him ElfMan, and the service was excellent. Everyone was incredibly friendly and helped me find what I was looking for. Thank you very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Getting my Cars from Jim Click

By wneal0 on 12/15/2017 at 5:20 PM. Helped by Salesman: D Phelan, Manager: first name Carlos, Finance: last name Kennedy....if my memory serves me right..

I always have, and always will, buy any vehicle from a Jim Click Dealership! Everyone there makes me feel like the most important customer of all time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By pinkcaddy2003 on 12/9/2017 at 5:18 PM. Helped by Khalid Elassari.

My daughter and I spent a lot of time at the dealership with all the staff. They were very friendly and helpful. Great customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent and fun buying experience

By bbooplj57 on 12/2/2017 at 5:26 PM. Helped by Greg Albrite, Jason kennedy.

My brother had bought a Mazda from Greg Albrite earlier in the year and brought me in to meet Greg. He mentioned that he'd really listened to his needs and put no pressure on him at all when purchasing his vehicle. I've had Toyota's for decades and didn't know squat about Hyundai's. After test driving some with Greg and my brother, I went home and researched the Ioniq. Greg was very good at explaining and also said to call him with any questions or stop in to see him. All in all it was a pleasant experience and I love my new car. Laura Cripps

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Tucson

By rccwills on 12/2/2017 at 5:26 PM. Helped by Julian.

I have been a Hyundai owner for the past 17 years. I have owned two Santa Fe's, and now own my beautiful Sedona Sunset Tucson Sport!! I have had ok shopping experiences at Jim Click Huyndai in the past, and have left with a vehicle but not completely satisfied. This time however, Julian made sure I got the vehicle I wanted with all of the features I wanted, and he went to another dealership to personally bring the car to Jim Click Hyundai! Julian, his boss and the finance person worked with me so that I can now drive my beautiful Tucson. They made my car buying experience pleasant, not stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership! Super happy returing customer.

By missahz on 11/30/2017 at 5:45 PM. Helped by Erich, Chuck.

This is our third purchase from this dealership. The staff are professional, courteous, and always make us feel at home. We are highly satisfied and would recommend this dealership to our friends and family. Thanks JC Hyundai East! Great Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job him click Hyundai east

By acunajuan18 on 11/30/2017 at 5:39 PM. Helped by Khalid.

Shopping at this dealership was very satisfying. Couldnt be any happier with the purchase. Thank you for making this experience a wonderful one. 100 percent satisfied thank you once again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By garrett451 on 11/30/2017 at 5:35 PM. Helped by Kimberly Perez.

I was greeted in less than a minute by a sales associate. She was no pressure, interested in finding me what I needed, and professionally friendly. Great experioence!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stephanie’s review

By smitchell212 on 11/30/2017 at 5:33 PM.

Greg and Carlos were excellent and I appreciate that they did not pressure me and went above and beyond to make sure I had the car I needed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By LindaH1939 on 11/28/2017 at 8:53 PM. Helped by Christine.

We were in Tucson recently on a vacation from Houston. Our Santa Fe needed service the day before we were due to leave for home. We contacted the service department and explained to Christine that we were under pressure to get home quickly. She expedited the service quickly and we were able to leave with time to spare. We can't thank Christine and the service department enough for the outstanding service we were given.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By delores.mize on 11/24/2017 at 5:15 PM. Helped by Chuck Johnson, Jason Kennedy ..

This was my first new car and it was a wonderful experience. When its time for another new car i will be back. Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My New Hyundai

By jayoneal3 on 11/23/2017 at 5:35 PM. Helped by Erich Stahlman GM.

Thanks to everyone who Helped us with this latest purchase. I was very Pleased to work with the guys from Hyundai Tucson East for the second Time.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Warn down

By takeyourpic2 on 11/22/2017 at 5:26 PM. Helped by Kaleb and who knows who else..

Poor.. not one person insured me that I got a good deal. Every other new car I purchased. I felt someone made me feel I did the correct thing. I don't feel I did.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

review

By arenstej on 11/22/2017 at 5:23 PM. Helped by Khaled.

I called Kahled in the morning, he picked me up from my house, I test drove a 2015 and a 2018 Sonata, got the deal I wanted, the car I wanted, and was overall very happy with my experience at Jim Click Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Grandma

By rebobtuc on 11/22/2017 at 5:22 PM. Helped by John Collens.

I have never owned a new car. It was time. I hope I made the right choice. Friends have told me that they were happy with their Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elantra GT

By dmpic22 on 11/21/2017 at 5:29 PM. Helped by Chris McGuire.

Chris was a pleasure to work with. It was refreshing to work with someone so nice, knowledgeable and professional. It was a great buying experience and we couldn’t be happier.

I would recommend this dealer.