Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.3  
Friendliness
4  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

2.5  

3   Customer Service
2   Friendliness
2   Overall Experience
3   Quality of Work

Disappointment in overall service

By Bought 3 cars here on 6/13/2018 at 2:44 AM. Helped by Carlos Minjarez.

No checkpoint list provided. Mechanic recommended filter change. Not done because service was too busy. Took 1.5 hours to change oil. Employees limited knowledge.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Good experience, didn't find a car I liked

By Michael Kittrell on 8/23/2017 at 8:18 AM. Helped by no idea, two dudes..

It was around 7pm when we stopped by and we did stand around for a bit before someone helped us. I did have to ask, but to be fair there was a rather odd event going on in the parking lot which was consuming a lot of their attention (and rightfully so). I asked the manager if we should just leave because we weren't being helped and they looked busy, but he found us someone. The first salesman who helped us had to leave after about 15 minutes, we realized later that he was not feeling well, but with the man power directed at the other event, he tried to struggle through it for us which is why they're getting a 5 star rating from me. They ran some numbers for us, but the presentation was pretty mickey mouse, scrawled on the back of a sheet of paper. The pricing wasn't good in my opinion so we didn't go any further, but I gave them a high rating for their effort and attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience Ryan and Aaron were great salesman!

By Christina1981 on 4/30/2017 at 6:09 PM. Helped by Ryan and Aaron.

Awesome experience would highly recommend dealership see Ryan or Aaron very good customer service. Process was pretty fast! They made sure that we got the car that suited our price point! What we liked was how knowledgeable the team was with the car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department be careful

By Robert Taylor on 8/8/2016 at 3:51 PM. Helped by Idlk.

When in for service they broke my seat adjuster didn't say a word and when I talk to the supervisor he stated I wasn't in your car so be careful because they'll break something and not say anything about it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealership on Wetmore

By patburland62 on 8/20/2015 at 1:27 AM. Helped by Patricia, Daniel, and Joe.

I was very impressed with Jim Click Kia and its difficult to impress me. Their customer service and knowledge is top notch. I have never been in and out of a dealership when purchasing a new car so fast and painless as I experienced with this dealer. In addition, the salespeople worked their behinds off to get the best rate possible for me. The icing on the cake was getting FREE oil changes and tire rotations. What a great experience! Pat

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

On 29Jan 09, we purchased a new 2008 $25,500 KIA Sportage...

By Lazyhawk on 2/2/2009 at 1:31 PM. Helped by Rico, Uncle Roberto, Roxane and Chris in the finance dept..

On 29Jan 09, we purchased a new 2008 $25,500 KIA Sportage EX with most of the bells and whistles for $17,500. Everyone we dealt with were friendly, accommodating and willing to negotiate. It was well worth the 160 mile round trip to Tucson,AZ. We would recommend Desert KIA to any and all. Andy-Tombstone, AZ

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Don't waste your time, energy or effort in visiting this...

By Trickynose on 12/29/2008 at 12:16 PM. Helped by Monica, Roxanne, Robert.

Don't waste your time, energy or effort in visiting this dealer, as they will not waste any of theirs on you. Staff were alternately rude, ineffective or simply unresponsive (I have one email that was never replied to after over a month.) Considering the fact that on our visit we were the only customers in the showroom and that Kia makes competent but by no means top of the line cars, I would recommend an overhaul in the customer service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got the pleasure of working Roxane Robles she helped me...

By sorento2008 on 7/21/2008 at 9:34 PM. Helped by Roxane Robles (Internet Sales Manager).

I got the pleasure of working Roxane Robles she helped me get into my new 2008 Kia Sorento, I got a great price and I saved 2% cause I didn't pay city sales tax. I recommend you to buy from Desert Kia as they are quick to respond and make sure that their cusotmer is completely satisfied with not only numbers but also with service. Thank you Desert Kia... Happy 2008 Kia Sorento Owner

I would recommend this dealer.