Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department was the best!

By Bbellpilot on 10/26/2017 at 9:37 PM. Helped by Cesar Cuyun.

A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer and Great teamwork 10/17/2017

By xueling song on 10/22/2017 at 7:15 PM. Helped by Sales Devin Hansen.

I’m so happy to bought a great Lexus Rx 350 , they are very friendly ,sales Devin Hansen answered my all of my question, He help me to make an right decision to be treated well price for my old car also, they contacted DMV and my auto insurance less than 50 minutes , I’m very satisfied their knowledgeable and great service, my family everyone like the Car, I will tell my friend to coming Lindsay Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of The Best Car Buying Experience Ever!!!

By Kelvin Harris on 4/25/2017 at 8:41 PM. Helped by Rebecca Mbombo, Glenn Price, Manoj Melwani, and Stewart Mallon.

I have bought a lot of vehicles in my lifetime but my car buying experience at Jim Coleman Cadillac was one of The Best Ever! The customer service I received from my salespersons (Rebecca Mbombo and Glenn Price, who assisted Rebecca) was truly Outstanding!!! I purchased a 2016 Cadillac CT6 and a 2016 Cadillac Escalade within one week of each other and Rebecca and Glenn assisted me with my vehicle selection and demonstrating the features on the vehicle. I was excited to see Rebecca and Glenn's willingness to work together to make my car buying experience on the best ever. I was also impressed when I received a follow-up call from Rebecca to see how I was enjoying my new vehicles and to let me know that I could give her a call if there's anything I needed from the dealership. Manoj Melwani and Stewart Mallon sat down with me in the Finance Office and was able to work out the pricing on my trade-in and on the new vehicles to get me in the payment range I wanted. Not once did I fell like I was being pressured into accepting a car payment that I was not comfortable with. Manoj mentioned that he did not want me to go anywhere else to purchase a vehicle and that he wanted to earn my business. I'm glad he did!!! Overall, the customer service and professionalism shown by Rebecca, Glenn, Manoj, and Stewart was just totally Awesome! Everyone worked together as a team with my car buying experience and I am enjoying my new CT6 and Escalade! I look forward to more outstanding car buying experiences at Jim Coleman Cadillac in the future. I would highly recommend Jim Coleman Cadillac to anyone who is in the market for a new or pre-owned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Cadillac Dealer in the National Capitol area

By GP_NOVA on 11/27/2016 at 8:18 PM. Helped by Glenn Price.

3rd Vehicle Purchase from Jim Coleman Cadillac. All was 100%. Glenn Price was amazing, friendly and super easy to work with. Had all in order. Transaction took less than 45 minutes. Great Dealer. Highly Recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Experience

By 2016SRX on 7/18/2016 at 9:29 PM. Helped by Scott Perrelli, Stu (in finance).

My local dealer didn't seem to want to help me find my new SRX and after a brief internet search I found my new SRX at Jim Coleman. A bit of a drive but so worth it to get what you want and to be treated well. In fact we started buying sight unseen. Scott P. handled the sale and answered all our questions. Stu explained my options to buy or lease and in the end I made the decision that was right for me, no high pressure tactics here. In and out quickly. This was my first experience at Jim Coleman, but it surely won't be my last.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By burtirvine on 7/9/2016 at 5:35 PM. Helped by Scott Perrelli.

Purchased a CT6 today from Scott Perrelli. Everything went off without a problem. Provided information on setup and features. The whole experience was great and I highly recommend Coleman Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal

By Best Buy on 6/18/2016 at 10:16 PM. Helped by Glen Price.

Best car buying experience and great team of employees, who make sure their customers is satisfied. Sales person (Glen Price) was very knowledgeable and helpful. He answered all of my questions and explained thoroughly and in detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first experience will not be my last

By DrBob on 5/28/2016 at 9:37 PM. Helped by Scott Perrelli, Stu (finance) and GSM Tim.

My first experience with Jim Coleman Cadillac was so exceptional that I will be back for my next acquisition. Even though they are farther than another dealer, the service, the professionalism, the attentiveness and the follow through will justify the distance. I selected a car and color that was hard to find. It took a week but they not only located the exact car I wanted, they had it trailered in so it had no additional miles. Scott Perrelli was tireless in finding the right car. The GSM Tim Halston was a real pro and Stu, the finance guy had me out the door in a hurry. All in all, a great experience. HIGHLY RECOMMEND JIM COLEMAN TO ANYONE LOOKING FOR A NEW CAR.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job. Michael Jaffe

By jar head on 3/8/2016 at 2:35 AM. Helped by Michael Jaffe.

This is the third Cadillac from Jim Coleman. The service is great and my sales rep Michael Jaffe was outstanding. I live in Virginia and it is about one hour drive to Jim Coleman. The trip was worth it. Great job Michael !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

If you are in the market for a car, go see Matt Spencer

By bjedwards on 1/20/2016 at 1:59 PM. Helped by Matt Spencer, Stewart Mallon.

Matt followed up on my wife's inquiry from the internet and was very helpful in showing us several new models. He explained the features of each and listened to and had suggestions for any questions we had. He was able to personalize the car buying experience unlike any sales representative I've dealt with to date. However, the service did not stop there. We were then moved to Finance with Stewart Mallon, who also exceeded our expectations. All in all I would certainly deal with Jim Coleman Cadillac again as the entire team made the process seamless and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Glen Price

By Nia on 11/23/2015 at 4:27 PM. Helped by Mr. Glen Price (salesman) and Stephon (finance).

Our experience with Glen Price was nothing short of outstanding!!! He was patient, kind, and what I like most, "he is a Christian!" He delivered just has he promised, and he made us feel at ease from beginning to end! I would recommend the dealership and Mr. Glen Price, hands down!!!!!!!!!!!!!!!!!!!! Mr. Clark Pleasants and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Worked with a Great Sales Representative - Matt Spencer

By dhallman on 10/28/2015 at 6:59 PM. Helped by Matt Spencer.

Matt followed up on my inquiry from the internet and was very helpful with no pressure and honesty throughout. A great experience leasing a new car. Great dealership. I highly recommend to my friends.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Brand New 2015 CTS

By E. Pearl on 9/4/2015 at 7:47 PM. Helped by Glen Price, Stewart Mallon, Michael Lee.

Glen Price is a thorough, knowledgeable and careful salesman. Glen is polite, respectful; he sold me my 2009 Cadillac CTS. Next time I buy another car., I'll be sure to ask for Glen. The Finance Manager Stewart Mallon really knows his business; he is thorough and fast at his job. Coleman Cadillac is a great place to buy a car - no pressure. The showroom is very clean as is the snack area, I was very impressed by Coleman's recent remodeling.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new 2015 SRX

By Ayo on 6/16/2015 at 3:10 PM. Helped by Glenn Price..

The lease experience was seamless. Excellent customer friendliness and a high display of professionalism. The salesperson was quite patient and answered all my enquiries well. His knowledge of the product marketed is excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new 2015 SRX

By TwoSRXinMD on 1/29/2015 at 4:04 PM. Helped by Tim Ralston, Glenn Price.

Jim Coleman did a great job with getting me and my wife into a new 2015 SRX. Particularly, their customer service was top notch and what you'd expect for buying a Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Buying a new car at Jim Coleman Cadillac

By Molly on 12/21/2014 at 4:23 PM. Helped by Richard Mallon.

I visited Jim Coleman Cadillac with my 82 year old dad yesterday to purchase a new ATS and was really pleased with the outstanding service from the salesman, Richard Mallon. He was honest, straightforward, and kept his promises. I talked to him over the phone for a few minutes before we came and told him which car we were interested in from the online inventory, and he worked out a price in just minutes that was the best we had found. My dad had been to several other Cadillac dealerships, and Jim Coleman had the exact car that he wanted and the price was great. I told the salesman before we arrived that typically I do not enjoy the process of purchasing a new car and getting "stuck" at the dealership all day. He took my comments seriously and had the car washed and ready to go when we arrived even though we had done none of the paperwork. From the time we arrived to the time we left was under two hours (including a trade-in)--a record in my book. We also really appreciated the Finance guy, Stewart, who was easy, quick, honest and a pleasure to deal with. Thanks for making my dad very happy!

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

BUYER BEWARE!!!

By david.miller.71 on 11/17/2014 at 11:05 PM. Helped by Tim Ralston.

New car deal disaster, I was helping my wife purchase a new car. The deal was complete and ready to sign papers with the agreement of keeping the payment in a certain price range. My wife have EXCELLENT CREDIT/INCOME. Get to finance and the car payment double and they did not want to come down at all. They lost the deal and let us leave the dealership with nothing. What happen to making the customer satisfy. We will take our business somewhere else. My advise is to stay away from JIM COLEMAN CADILLAC!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

2015 escalade

By Kamal Shah on 10/4/2014 at 5:25 PM. Helped by Michael jaffe.

Michael jaffe is a excellent sales person. He provided a great service this is my third escalade from him. Great experience.....after sales service is good also

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Jaffe and other staff at Jim Coleman Cadillac

By Tom Spangler on 8/27/2014 at 5:52 PM. Helped by michael jaffe.

I walked into the Jim Coleman Cadillac dealership a couple of days ago because of an advertisement for a $0 dollar down lease on a 2014 ATS but what I got was much more. Mr. Jaffe was the consumate professional who immedately made me feel welcomed and valued. He's the best. My interaction with several other staff was equally satisfying as all were efficient, friendly and very knowledgeable. The next day I returned to have a procedure done on the car and to tie up a couple of loose ends and, again, I was treated as if I were a member of the family. Even though it's based on just a couple days of driving, my wife and I are very satisfied with the new car. I highly recommend Jim Coleman Cadillac for an excellent product and outstanding service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Jim Coleman Cadillac Was Awesome On My New Cadillac Purchase

By BPL on 8/6/2014 at 4:35 PM. Helped by Tim Ralston / Darrell Landon.

Jim Coleman Cadillac did an awesome job ordering and delivering my wife's new Cadillac. My wife and I have been in the market for a newly redesigned 2015 Cadillac Escalade. These vehicles have recently been released and are in short supply. I tried to order one the way I wanted it at a dealership (to remain nameless) closer to my home, that dealership would only let me purchase a vehicle from their ordered inventory. They would not take an order for the Escalade even with a substantial deposit. If we were going to spend that kind of money on a new vehicle, we wanted what we wanted, not what the dealer thought we should have. I made contact with the Cadillac Regional Representative to find a solution to my dilemma, that solution was Jim Coleman Cadillac!!! Tim Ralston called me. We talked about my needs and he sent me a quote and build sheet for the vehicle that we wanted. I gave him a deposit over the phone and he ordered our new vehicle. Tim gave us a approximate delivery date and we awaited it's arrival. Tim called us to let us know that the vehicle was built and shipped from the factory. He reconfirmed the approximate arrival date. As the approximated delivery date arrived my wife was disappointed that no phone call came. But on the day after, that phone call came and our new Escalade was being unloaded as we spoke. We asked Tim when could we pick it up, he asked when we wanted it? We told him as soon as we could get it, Tim's reply was see you this afternoon. When we arrived at the dealership Tim assigned us to one of his salesman Darrell Landon. Darrell was great to deal with, he went over every feature on the new vehicle, making sure that my wife understood how to operate it. Darrell truly wanted her to have a great experience buying this new Cadillac. He stated that after a couple days of getting used to everything if we had any question to call him. He would go out on the lot and get in a like vehicle to walk her through any issues. Now that is great service. Our family had a great buying experience during the purchase of our new Cadillac at Jim Coleman Cadillac. They didn't know us, we didn't have a friend call ahead for us, they just treated us great. I highly recommend Jim Coleman's Cadillac dealership, their people made the difference for us and I bet they will for your family to.

I would recommend this dealer.