Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service call

By AARONCPILEGGI on 10/15/2018 at 2:26 PM.

I had a battery issue with my car, and everything was quick and easy with Jim Ellis. They made it a pleasurable experience for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Eva on 10/12/2018 at 4:13 PM.

Chris Stout is wonderful to deal with, keeps up updated, excellent service and professionalism. One of the reasons we return to Jim Ellis is the knowledge and expertise on our vehicle we receive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By SHUPE1969 on 10/12/2018 at 4:05 PM.

Always have had a great experience with the service team never have had anyone pressure me to do other work. Your waiting rooms are clean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent as usual

By JTLABOON on 10/12/2018 at 3:36 PM.

Excellent, prompt service from Kaleb. He kept me in the loop every step of the way. You could tell he was very knowledgeable, not just reading from a computer screen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great!

By Ben T on 10/12/2018 at 3:29 PM.

Normally in the past I have not visited dealerships for follow-up service. When I bought my truck back in April, I had a great experience with Mike Hatcher. I was offered to free oral changes with the purchase of the vehicle so I decided to give them a try when my first oil change came up. It was such an easy process and all of the employees were easy to work with. I actually really enjoyed the waiting room area that has some leather chairs that recline so you can just lay back and hang out while the service is being done. I will continue to come back here as long as the service stays at this level.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great repair service and great sales team

By CHRISJONES0580 on 10/12/2018 at 2:40 AM.

I brought my vehicle in to serviced and they repaired my vehicle in a reasonable amount of time and they did a great job. I will continue to bring my vehicle in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience ever

By neal.counts on 10/10/2018 at 6:21 PM.

My car was waiting curbside for me when I pulled into the lot. All of the paperwork was prepared beforehand. My salesman, Steve was great. No surprises, no disappointments. I was in and out of the dealership in less than 2 hours, which included a test drive of the Yukon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Ellis is the best

By Whr5 on 10/10/2018 at 5:53 PM.

Great process, easy and knowledgeable staff with the best selection of vehicles. Morris, Craig, and Jason took care of everything and I'm confident I got a great price! Will deal with them again when I need a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome service.

By DPTDWG on 10/10/2018 at 3:59 PM.

Dealership service dept did an awesome job. Could not be happier. Gave me a rental car to use while my truck was serviced. Completed the work on time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By HANEY_STEVE on 10/10/2018 at 3:28 PM.

service was excellent only took a few minutes to drop off truck for new tire & oil change was able to get in & out quickly when I picked up truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

God’s Pefect Will

By Colin1 on 10/9/2018 at 11:30 PM.

God took an impossible situation and turn into a blessing. Blake has been awesome, his customer friendliness, product knowledge, honesty and overall sense of customer need is commendable. The overall environment is very warm and calming. We appreciate them giving the information needed to make a sound and responsible decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer oriented

By JRVINC on 10/9/2018 at 4:56 PM. Helped by Everyone.

They are efficient and friendly from the moment you drive in to when you drive out! Courttesy, taking and picking up at the mall, fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service at it's best

By KEITH.MARTIN97 on 10/9/2018 at 4:16 PM.

Over the years I have dealt with many car dealerships, some good and some not so good. So it is a real pleasure to deal with Jim Ellis GMC Mall of GA. From the service writers to the mechanic's and the sales staff this is a great group of professionals. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Oil Change / Tire Rotation

By GEORGIABURKE on 10/8/2018 at 5:34 PM.

Good service... had errands to run while the car was serviced. It did take approximately 2 hours for the service. I not sure if this is because I walked up the street to eat / get a hair cut or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Well done

By SDHEDDINGER on 10/6/2018 at 1:56 PM.

Sean was extremely helpful, provided options and updated me on the service that was required, dead battery as well as scheduled maintenance that needed to be done today and in the future.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fabulous Exprience

By skielar3 on 10/5/2018 at 8:16 PM.

I called to make sure vehicle was available. Salesman (Steve) had it fueled and ready. Even though the salesman would NOT negotiate price even $100 even though I had lower comps, he was a pleasure to work with. The finance department (Fred) was superior is making everything work exactly as WE wanted. I hate car shopping as many times vehicles are not what they say in the listings but not here at Jim Ellis. The listing was accurate, vehicle was lovely and fair prices. Good deal but NOT great deal and I was just tired of looking and dealing with other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service

By RBBUREL on 10/4/2018 at 6:44 PM.

I went in for an oil change. My previous experience was not good at all so I was concerned that this visit would not be good either. However, this service writer was good and was obviously knowledgeable. I was satisfied with my service this time and plan to return again. Also, it was a nice added touch to get a car wash.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service. Nice clean

By PWSCS on 10/4/2018 at 4:12 PM.

Nice clean dealership with many amenities. New faces indicate too much turnover, but all were helpful and friendly. Curtis was very kind and friendly. Will be back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome service - second to none.

By FECULVERN on 10/4/2018 at 4:08 PM.

The service team at Jim Ellis GMC MOG was awesome -as usual. Ron Gay and Chris Stout demonstrated true customer service. They met my needs and helped relieve my concerns. I am completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By MOUTLER on 10/4/2018 at 4:07 PM. Helped by Sorry I do not remember his name. He relived David while he was in training. He was very helpful and friendly. He was from Woodstock.

Easy to schedule. Appt was on time. Friendly associates Was kept updated on progress of service and when it was completed as I left for other errands and appt

I would recommend this dealer.