Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By TEAMTITUS on 7/22/2019 at 3:26 PM.

Helpful assistance and service throughout my process of getting a new used vehicle. Mike and Neal went out of their way to make my experience stress-free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and very willing to help us with our Bolt.

By Steiners on 7/20/2019 at 2:54 AM. Helped by Garvi, Paul.

Even though it was late in the day Paul and Garvi went out their way to help us with our Bolt. Garvi even help us follow up on the replacement floor mats.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and personable experience

By KRISTIAN_TONEY on 7/20/2019 at 1:52 AM.

Great service every time I need a repair or just even routine maintenance. I’m always treated like family and made felt like my concerns are the top priority

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire service

By rpellhum on 7/19/2019 at 3:45 PM.

The staff was knowledgeable, quick, and courteous. As soon as I arrived, I was helped quickly. They told me a time and it was finished 30 minutes quicker.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Convinient and Professional

By joshedcom on 7/19/2019 at 3:37 PM. Helped by The people I worked with are not listed..

Overall the service was very good and the staff was professional. The courtesy shuttle was an unexpected bonus that I utilized. The only complaint, and this is truly nit picky, is that I wish there was more communication while my car was being so serviced so I could've better managed my time. Outside of that, the service was great and I would return for my next service call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By RMCINTYRE822 on 7/19/2019 at 3:32 PM. Helped by Monica and Paul?.

On time. Clear explanation of service. Efficient and friendly. It was a frantic, busy morning when I got there at 10:30. Lots of "drop-ins". Paul Jerrell my service advisor was tied up, but Monica "took over" and handled my 10:40 appointment on time! Great to have back-ups! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently great service.

By TPEARSON0 on 7/19/2019 at 2:11 PM.

I have been bringing my fleet truck, a Silverado 3500 HD to Jim Ellis Chevrolet since 2015 for service & have had nothing but good experiences. I would recommend them to Fleet Managers to service their Chevrolet trucks. Sueann was very helpful & handled the paperwork without any problems. Some repair facilities around Atlanta can't handle the paperwork requirements, but Jim Ellis can.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By sybildee on 7/19/2019 at 3:14 AM.

Easy and quick and No hassle! I have used this dealer before and would use then again and again. They were very professional and awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corvette Repaired

By ASH928S on 7/18/2019 at 6:38 PM. Helped by Paul Jerrell & Brittany.

My Corvette needed the clutch repaired and the starter replaced. My service advisor kept me informed of the items that needed to be repaired. The whole process was worth the journey of getting to their facility. I was referred by another Corvette owner. Although I did not buy my car from Jim Ellis. I received five star black tie service. They are the greatest. Go there you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By rexlindsey on 7/18/2019 at 3:24 PM.

Great service and please keep up the great work... Bravo Zulu (Outstanding)!!! I will always bring my car this Dealership for great service/work. Vladimir Kochubey a truly Customer Service Rep. Please tell Mr. Kochubey is one best Customer Service I've ever had. Also, tell him visit Ukraine is the best...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By LILBORI56 on 7/17/2019 at 10:01 PM.

Al arenas were clean, staff was friendly and accessible. Staff were knowledgable of their respective job areas and maintained customers advised of the progress of their respective vehicles, as well as any posible price increase from the original quote.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team As Always, Shuttle Service Needs Attention

By HARPER628 on 7/17/2019 at 3:37 PM. Helped by Shuttle Driver.

Outstanding team! Two new trainees helped Sueann to sign me in. They were trying to get used to the organized chaos of your department. Sueann gave just the right amount of room for her trainees to learn while still ensuring I was well supported. She is always on top of any questions or issues I have. I really enjoy working with her. I don't rate anything lower because I don't want it to reflect on Sueann. Unrelated to her, this particular experience had one downside. I arrived early so I could grab the shuttle service to my office. I waited 45 minutes for the shuttle and when he arrived for pickup, he didn't have enough room for those of us waiting. I had been there the longest, but the two ladies did not seem to want to wait their turn and I didn't want to make a scene so I had to take Lyft. I don't mind finding a ride, but not after waiting 45 minutes only to have 2 people who arrived after me get the ride I was waiting for, not to mention on a day when I'm already spending $1,000 for service. Lesson learned, I won't wait on a shuttle again. I'll pay for my ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people

By fivestarlimo on 7/17/2019 at 3:19 PM.

Had part in stock and fixed right the first time. Got in to repair promptly and returned car in unharmed condition. Will use them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In an out early

By NRWINSNESS on 7/17/2019 at 1:02 PM.

The dealership was able to get me in a few days earlier than my scheduled appointment which was great. I have always been used to Toyota service where you just bring your car in with no appointment needed so initially I was disappointed when I had to wait a week to get in as my truck was not drivable. I was having to go out of town so I called two days prior to my appointment to see if I could bring the truck by. I was thinking it would be in the shop while I was out of town. Sueann was great she understood the problem and got my truck back the next morning before I had to leave town. The transmission is fixed and the truck is running great. I will chose Sueann for all my service needs. As a technician myself it is nice to talk to someone that has worked as a technician or at least has a mechanical back ground. To many service advisors have no mechanical back ground but Sueann knows her stuff. GREAT JOB!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Believable Experiance!

By shaghales122 on 7/16/2019 at 7:45 PM.

Jim Ellis Chevy, a great dealership. If you are tired of ordinary chevy dealerships trying to make you think you're getting a great deal, contact Jim Ellis Chevy in Atlanta. My second purchase at Jim Ellis. Very satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Dealership

By dougledbetter65 on 7/16/2019 at 3:42 PM. Helped by Not sure,Mark was salesman don’t remember other names.

Good people to work with, very helpful and knowledgeable, great selection to choose from at reasonable price. It was a very pleasant experience shopping here and I will definitely go back again for my next vehicle, no comparison to the nightmare disaster experience I had at Rick Hendricks Chevrolet. No matter where you are coming from worth the drive to come here first

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service, very quick

By mickhodg on 7/16/2019 at 3:18 PM.

I brought my 2018 Colorado in for scheduled service. Everything went very well, my service advisor was very attentive and communicated throughout the process. Additionally, the complementary car wash was an added bonus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clean and no hassle

By VJGCHIEF on 7/16/2019 at 2:31 PM.

Jim was friendly and easy to work with. I test drove the car one day, slept on it and came back the following day to purchase. He was responsive to my questions and texts without becoming an annoying 'pushy' salesman. Pleasant, easy, low stress experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick, great service

By GuestR on 7/15/2019 at 5:17 PM.

I was first in at 7 AM, Sueann took me right away, heard my request, processed my request and had me on my way. The shuttle service back was easy, car was ready and had a great clean!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Electrical issues

By BJFORD7 on 7/15/2019 at 3:35 PM.

Robert Sigman ensured that my visit went smoothly and was treated like family. Excellent work done to car and fixed the issues I was having with my vehicle.

I would recommend this dealer.